Get support for Samsung RF28HFEDTSR

Samsung RF28HFEDTSR Support Question

Samsung RF28HFEDTSR Support Question

Find answers below for this question about Samsung RF28HFEDTSR.
Need a Samsung RF28HFEDTSR manual? We have 2 online manuals for this item!
Question posted by bonniellucas on February 24th, 2024

No Water To Make Ice

water available to drink, but no water filling ice trays for ice?

Current Answers

Answer #1: Posted by SonuKumar on February 24th, 2024 8:10 PM
SonuKumar

Member since:
May 9th, 2021

Points: 16,604,590
100
points
Here's a breakdown of the possible reasons why your Samsung RF28HFEDTSR refrigerator can dispense water but not fill the ice maker, along with troubleshooting steps:

1. Frozen Water Line

Cause: The most common reason. The water line inside the freezer can freeze up, preventing water from reaching the ice maker.

How to fix:

Check for visible ice blockage: Open the freezer and look for a frozen water line (usually a thin, white tube) leading to the ice maker.

Force a defrost: Find the manual for your specific model to initiate a forced defrost cycle. This will melt any ice buildup. Some models have buttons to do this directly.

Unplug and thaw: If a forced defrost isn't possible, unplug the refrigerator for several hours to let it thaw naturally.

2. Faulty Water Inlet Valve

Cause: The valve responsible for letting water into the refrigerator might be malfunctioning.

How to fix:

Check the valve: It's usually located at the back of the refrigerator. Listen for a humming sound when the ice maker tries to fill. No sound could indicate a faulty valve.

Test with a multimeter: If you're comfortable with DIY, use a multimeter to check the valve for continuity.

Replacement: If the valve is defective, it will need to be replaced.

3. Ice Maker Turned Off

Cause: Your ice maker has a separate on/off switch. It might have been accidentally deactivated.

How to Fix:

Find the switch: It's usually a lever or button near the ice maker itself. Refer to your manual if unsure.

Turn it on: Ensure the switch is in the 'on' position.

4. Clogged Water Filter

Cause: A clogged filter severely restricts water flow.

How to fix:

Replace the filter: Samsung refrigerators typically have a filter change reminder. Replace the filter according to the manufacturer's guidelines.

5. Low Water Pressure

Cause: The ice maker might not be getting enough water pressure.

How to Fix:

Check your home's water supply: Make sure there isn't a general water pressure issue elsewhere in your home.

Inspect the supply line: Ensure there are no kinks or damage in the water line leading to the refrigerator.

6. Faulty Ice Maker Assembly

Cause: In rarer cases, the internal components of the ice maker itself could be damaged.

How to Fix:

Diagnose: This can be tricky. You may need help from a technician to determine if individual parts like the ice mold or ejector arms are malfunctioning.

Repair or replace: Depending on the specific issue, the ice maker assembly may need repair or replacement.

Troubleshooting Tips:

Refer to your refrigerator's manual: It'll have model-specific instructions and diagrams.

Start with the easiest fixes: Check the ice maker switch and water filter first.

If you're uncomfortable with DIY: Contact Samsung support or a qualified appliance technician for help.

Let me know if you'd like more detailed instructions on any of these steps!


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
Your search handyman for all e-support needs!!

Answer #2: Posted by reshu123 on February 25th, 2024 12:45 AM
reshu123

Member since:
January 20th, 2024

Points: 200
100
points
I understand you're having an issue with your Samsung refrigerator RF28HFEDTSR where water is available for drinking but not filling the ice trays. Here are some troubleshooting steps you can try:

1. Check the Ice Maker:

  • Turn the ice maker on: Make sure the ice maker is turned on in the refrigerator settings. Consult your user manual for specific instructions on how to do this for your model.
  • Verify the ice maker arm is in place: Ensure the ice maker arm is properly positioned in the ice tray. Sometimes it can get dislodged accidentally.
  • Clear any ice buildup: Look for any ice buildup blocking the water inlet to the ice maker. You can carefully remove any ice with a toothpick or something similar.

2. Check the Water Supply:

  • Ensure the water line is connected: Verify that the water line connecting the refrigerator to your water source is properly connected and there are no leaks.
  • Check the water pressure: Make sure the water pressure to the refrigerator is adequate. You can usually contact your water company to inquire about the pressure in your area.
  • Replace the water filter: A clogged water filter can restrict water flow. Replace the filter with a new one according to the manufacturer's recommendations, which is usually every 6 months.

3. Other Troubleshooting:

  • Reset the refrigerator: Unplug the refrigerator for a few minutes and then plug it back in. This can sometimes clear minor glitches.
  • Consult the user manual: Refer to your user manual for specific troubleshooting steps related to your model.
  • Contact Samsung support: If none of the above solutions work, contact Samsung support for further assistance. They can help you diagnose the issue and recommend further steps or repairs.

Additional Tips:

  • Make sure there's enough water in the ice tray for the ice maker to fill.
  • Check the freezer temperature. If it's too warm, the ice won't freeze properly.
  • Avoid opening the freezer door frequently, as this can let warm air in and affect ice production.

By following these steps, you should be able to identify and fix the issue with your ice maker not filling. If you're still having trouble, contacting Samsung support is your best option for further assistance.

Related Samsung RF28HFEDTSR Manual Pages

Quick Guide Ver.1.0 (English, French, Spanish) - Page 1

... of refrigerator • Wipe off the condensation with a glass to relieve any excess pressure. 2. Turn the old water filter about 1/4 turn the ice making function off : Press the " Ice Off or Ice Maker ... "Changing the Water Filter" in the table below simultaneously for 24 hours (1 full day) before dispensing large quantities of ice. 12 9 3 6 • To fill the ice bucket to maximum...
User Manual Ver.0.0 (English, French, Spanish) - Page 3

...- There is accessible after installation. - There is a risk of electric shock of children. - Always make sure that they do not insert the power plug. - Deteriorated insulation on it. • Do not...or dusty location , or in a location exposed to direct sunlight or water (rain, etc.). • Do not install this refrigerator in direct sunlight or expose it to the heat from stoves, room ...
User Manual Ver.0.0 (English, French, Spanish) - Page 4

...filled with food. - This may fall and cause personal injury and/or material damage. • Do not insert hands, feet or metal objects (such as inflammable sprays, inflammable objects, dry ice, medicine, or chemicals near or inside the refrigerator. If a grounding adapter is used, make...slip. • Do not overfill the refrigerator with water on the refrigerator. - Do not use only a 3-wire...
User Manual Ver.0.0 (English, French, Spanish) - Page 5

...an electric shock, fire, or problems with the appliance. - Do not put a container filled with the product, or injury. • If the interior or exterior LED lamp has ...only for several minutes. - Please contact your service agents. • If dust or water enters the refrigerator, unplug the refrigerator and contact your appliance needs to be supervised to do not play with the product. &#...
User Manual Ver.0.0 (English, French, Spanish) - Page 6

..., the refrigerator can obstruct free air circulation in the freezer. There is flooded, make sure to prevent odors and mold. • Fill the water tank and ice cube trays with tea or a Sports drink. Do not put bottles or glass containers in the freezer compartment. Do not fill the tank with potable water only (tap water, mineral water, or purified water). - CAUTION...
User Manual Ver.0.0 (English, French, Spanish) - Page 7

... and door latch so that they do so may result in the refrigerator to disposal. • R-600a or R-134a is a risk of the appliance are damaged prior to remove bad odors. - CAUTION WARNING CLEANING CAUTIONS • Do not spray water directly on the inside . - There is used as packaging materials can hurt...
User Manual Ver.0.0 (English, French, Spanish) - Page 9

...water line connections. 01 setting up Setting up your French Door Refrigerator GETTING READY TO INSTALL THE REFRIGERATOR Congratulations on your purchase of this Samsung French Door Refrigerator. English - 09 DA68-02953A-00.indb 9 13. 10. 31. �� 9:12 Important: Make...help reduce power consumption and keep your refrigerator has an ice maker, allow the door to swing open...
User Manual Ver.0.0 (English, French, Spanish) - Page 11

...water... Remove the water line ( 3 ) while pressing the marked part ( 4 ) of the water line coupler. (2) Red Clip (1/4") (3) (4) WARNING Disassembling the refrigerator doors Be ... is on page 14. 01 setting up REMOVING THE REFRIGERATOR DOORS For some installations, you need to remove the ...WARNING Disconnect power to the refrigerator before removing the tube. 3. Moisture from the hinge. Pull and remove...
User Manual Ver.0.0 (English, French, Spanish) - Page 15

... of children. 2. WARNING • Children should be dangerous. For the ice maker to ensure that they do this, press the water dispenser lever until the water runs from your new refrigerator. After you have connected the water line, make sure the water storage tank inside the refrigerator is installed in the gap between the hinge-grommet ( 7 ) and the...
User Manual Ver.0.0 (English, French, Spanish) - Page 16

... tubing to make ice for any leakage. You can fill a 5.75 oz. (170 cc) cup in the connection areas, turn on the copper tubing (not supplied) as a kit at your local hardware store. After you have been removed from the refrigerator. (Flush approximately 6 minutes.) To flush, press a large glass or cup against the water dispenser...
User Manual Ver.0.0 (English, French, Spanish) - Page 17

Once the refrigerator is plugged in, make sure the interior light comes on page 19.) DA68-02953A-00.indb 17 English - 17 13. 10. 31. �� 9:12 After you want. 4. If condensation or water drops appear on both sides of the fridge door's central part, turn the Energy Saver mode off after the...
User Manual Ver.0.0 (English, French, Spanish) - Page 20

... stop ice making ice. Water mode shuts off automatically under the following occur: -- Cubed and crushed ice modes alternate when you press a button, open , or when no doors are currently pressing. ( 8 ) Filter Water filter usage This icon lights up when you install the new water filter, reset the filter indicator by retailers when they are displaying refrigerators on...
User Manual Ver.0.0 (English, French, Spanish) - Page 22

... flushing may drip from the dispenser. This will clean the water supply system and remove air from the water filter. Open the Refrigerator door and make sure there are no water leaks coming out of a reverse osmosis system going to the water inlet valve of the refrigerator needs to be between 35 and 120 psi. (241 and...
User Manual Ver.0.0 (English, French, Spanish) - Page 24

... power cord back in temperature may cause the digital display to "reset" the Refrigerator. Water may overflow or ice may jam the bucket. • When you press the Test button, you ...Center. USING THE COLD WATER DISPENSER Push the appropriate ice type button to select what you want to turn ice maker off • Do not press the test button continuously when the tray is placed inside. •...
User Manual Ver.0.0 (English, French, Spanish) - Page 25

... for 24 hours (or 1 full day). -- After you dump the ice from the ice bucket, you hear a click. Dispense 4 to maximum capacity after you leave the ice cubes in , push the bucket straight back until you should press the dispenser lever once with the refrigerator. 02 operating Ice Making To fill the ice bucket to 6 ice cubes into a glass. 3.
User Manual Ver.0.0 (English, French, Spanish) - Page 26

...; 9:12 Otherwise, odor and mold may occur. • Remove all food. • Unplug the refrigerator. • Wipe excess moisture from inside and leave the doors open. When this water flows out into crushed ice. CAUTION When you insert the Ice maker tray, be sure that has flowed out of the filter is increased, and the...
User Manual Ver.0.0 (English, French, Spanish) - Page 31

... Door Refrigerator prolongs the life of odor and germs. Cleaning the Interior Clean the inside , children may break. Use a clean, damp cloth to death. Just make sure to... to clean. CAUTION Do not spray water directly on the freezer door. Freezer Drawer -- Tilt up the rear of the refrigerator. 4. They could damage the refrigerator and seriously injure themselves. DA68-02953A-00...
User Manual Ver.0.0 (English, French, Spanish) - Page 32

... the Rubber door seals If the rubber door seals are printed. Cleaning the Ice / Water Dispenser Push down one end of the tray dispenser and remove it start to the area where the letters are dirty, the doors may not close properly, and the refrigerator will not operate efficiently. CAUTION Do not clean the...
User Manual Ver.0.0 (English, French, Spanish) - Page 35

... the fridge temperature is too low? The food in the room too low? Try moving those items to prevent condensation. • Is the refrigerator door ajar? If you manually stop the ice making ice? • Is the water line connected and the shut-off valve opened ? • Did you hear a "ticking" sound from inside the...
User Manual Ver.0.0 (English, French, Spanish) - Page 37

...product or serial numbers; accidents, abuse, neglect, fire, water, lightning or other rights, which vary from the Samsung .... If during the warranty labor period subject to availability within the contiguous United States. consumable items including ... of the purchaser. Warranty (USA) WARRANTY ON SAMSUNG REFRIGERATOR LIMITED WARRANTY TO ORIGINAL PURCHASER This Samsung brand product,...

Samsung Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • How To Reset / Test The Upper Ice Maker SAMSUNG
    ...Water? The ice maker pictured below shows the location of the test button with this content? Once the reset button is performed. 9929. Content Feedback Q1. Do not remove your finger along the lip, you satisfied with the ice... hard plastic of questions ok STEP 5. Note: As you are sliding your ice maker. Normal ice making will resume once the reset is pressed, it will now be on the ...
  • How To Remove The Water Filter SAMSUNG
    ..., take out the shelf below the water filter.  If the filter is recommended because it is difficult to your refrigerator. Remove the shelf below the water filter, so you can get a better grip on the rear of the shelf. Preperation Turn off the water supply will make the filter easier to remove without the...
  • General Support
    ... for a new day ahead. Rating is always clean with water. Ag+ Silver Coated Filter Silver has been widely recognised for... Style meets substance in filters. Cooling Performance Ton 1.5 Ton (W) 4,800 Refrigerant Type R22 Bio Sleep Mode Moisture Removal (Pts / hr) 2 Air ...to international standards on the market by 80-100%, making SAMSUNG's compressor the leader in severe climates. compressor ...

Similar Questions

Samsung French Door Rf28hfedtsr - How To Turn On The Ice Maker In Freezer Drawer
Top ice maker works and dispenses ice correctly to the ice deispenser.Bottom ice maker does not work...
(Posted by CherylBudd 7 years ago)
Bottom Ice Maker In Freezer
makes 24 ice cubes in 24 hours. is this normal?
(Posted by jstrpit1 8 years ago)
Why Did This Refrigerator Stop Making Ice?
why did this rerigerator stop making ice?
(Posted by mkrafty 10 years ago)
Ask a New Question
Use the box below to post a new question about this Samsung product .
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

Samsung Manuals

Find free Samsung RF28HFEDTSR manuals and user guides available at ManualOwl.com. Try out our unique manual viewer allowing you to interact with manuals from directly within your browser!

Samsung Reviews

View thousands of Samsung user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete Samsung customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Samsung customer service rankings, employee comments and much more from our sister site.

Samsung Recalls

Find comprehensive Samsung recall information updated hourly on RecallOwl.com.