Setup and Quick Reference Guide
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... 44 Memory Problems 45 Lockups and Software Problems 46 Dell Technical Update Service 48 Dell Support Utility 48 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 52 Restoring Your Operating System 54 Using Microsoft Windows System Restore . . . . . 54 Using Dell™ PC Restore and Dell Factory Image Restore 56 Using the Operating System Media...
... 44 Memory Problems 45 Lockups and Software Problems 46 Dell Technical Update Service 48 Dell Support Utility 48 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 52 Restoring Your Operating System 54 Using Microsoft Windows System Restore . . . . . 54 Using Dell™ PC Restore and Dell Factory Image Restore 56 Using the Operating System Media...
Setup and Quick Reference Guide
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... you print these procedures before you contact Dell for technical assistance. It is recommended that shipped with your computer. NOTE: The Drivers and Utilities media is optional and may not ship with your computer. Windows Vista: 1 Click the Windows Vista Start button , and click Help and... and follow the remaining troubleshooting steps. See your Service Manual at support.dell.com to review your hard drive or from the Drivers and Utilities media. 42 Troubleshooting To start the Hardware Troubleshooter: Windows XP: 1 Click Start→ Help and Support. 2 Type hardware ...
... you print these procedures before you contact Dell for technical assistance. It is recommended that shipped with your computer. NOTE: The Drivers and Utilities media is optional and may not ship with your computer. Windows Vista: 1 Click the Windows Vista Start button , and click Help and... and follow the remaining troubleshooting steps. See your Service Manual at support.dell.com to review your hard drive or from the Drivers and Utilities media. 42 Troubleshooting To start the Hardware Troubleshooter: Windows XP: 1 Click Start→ Help and Support. 2 Type hardware ...
Setup and Quick Reference Guide
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Select Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down your computer and try again. NOTE: If you wait too long and the... again. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; NOTE: The next steps change the boot sequence for your computer. If multiple versions are listed, select the version that...
Select Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down your computer and try again. NOTE: If you wait too long and the... again. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; NOTE: The next steps change the boot sequence for your computer. If multiple versions are listed, select the version that...
Setup and Quick Reference Guide
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...to get a response by pressing a key on the screen. A program is installed and configured properly. • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. Troubleshooting 47 Other software problems CHECK THE SOFTWARE...→ Use an older program with the operating system installed on the screen. A solid blue screen appears TURN THE COMPUTER OFF - Windows XP: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1 ...
...to get a response by pressing a key on the screen. A program is installed and configured properly. • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. Troubleshooting 47 Other software problems CHECK THE SOFTWARE...→ Use an older program with the operating system installed on the screen. A solid blue screen appears TURN THE COMPUTER OFF - Windows XP: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1 ...
Setup and Quick Reference Guide
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... the Hardware tab, and click Device Manager. otherwise, contact your problem and, if necessary, update the driver. NOTE: The User Account Control window may need to the device name, you may appear. Windows Vista: 1 Click the Windows Vista Start button™ , and right-click Computer. 2 Click Properties→ Device Manager. Reinstalling Software 51 If...
... the Hardware tab, and click Device Manager. otherwise, contact your problem and, if necessary, update the driver. NOTE: The User Account Control window may need to the device name, you may appear. Windows Vista: 1 Click the Windows Vista Start button™ , and right-click Computer. 2 Click Properties→ Device Manager. Reinstalling Software 51 If...
Setup and Quick Reference Guide
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... computer, click Continue; Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. otherwise, contact your computer to enter the Device Manager. 3 Right-click the device for Dell™ computers. If this is your Drivers and Utilities media provide approved drivers for which the new driver was installed and...
... computer, click Continue; Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. otherwise, contact your computer to enter the Device Manager. 3 Right-click the device for Dell™ computers. If this is your Drivers and Utilities media provide approved drivers for which the new driver was installed and...
Setup and Quick Reference Guide
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...the device. NOTE: The User Account Control window may appear. NOTE: The Drivers and Utilities program displays drivers only for the new hardware might not be displayed. Manually Reinstalling Drivers After extracting the driver files to your administrator to reinstall and follow...the Drivers and Utilities program. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your operating system. For drivers information, see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System...
...the device. NOTE: The User Account Control window may appear. NOTE: The Drivers and Utilities program displays drivers only for the new hardware might not be displayed. Manually Reinstalling Drivers After extracting the driver files to your administrator to reinstall and follow...the Drivers and Utilities program. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your operating system. For drivers information, see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System...
Setup and Quick Reference Guide
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...the device for which you are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for restoring your operating system and preserving data files. • Dell PC Restore by Symantec (available in Windows XP) and Dell Factory Image Restore (available in an undesirable ...operating state. 3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4...
...the device for which you are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for restoring your operating system and preserving data files. • Dell PC Restore by Symantec (available in Windows XP) and Dell Factory Image Restore (available in an undesirable ...operating state. 3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4...
Setup and Quick Reference Guide
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...and removes any programs or drivers installed after you received your computer-including data files-are permanently deleted from the hard 56 Reinstalling Software Using Dell™ PC Restore and Dell Factory Image Restore NOTICE: Using Dell PC Restore or Dell Factory Image Restore permanently deletes... Use PC Restore or Dell Factory Image Restore only if System Restore did not resolve your operating system. Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (Windows Vista) only as the last method to Windows XP. Enabling System Restore NOTE: Windows Vista does not disable ...
...and removes any programs or drivers installed after you received your computer-including data files-are permanently deleted from the hard 56 Reinstalling Software Using Dell™ PC Restore and Dell Factory Image Restore NOTICE: Using Dell PC Restore or Dell Factory Image Restore permanently deletes... Use PC Restore or Dell Factory Image Restore only if System Restore did not resolve your operating system. Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (Windows Vista) only as the last method to Windows XP. Enabling System Restore NOTE: Windows Vista does not disable ...
Setup and Quick Reference Guide
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...8 Click Finish to load any required drivers. See "Using Microsoft Windows System Restore" on page 52. Use the Dell Drivers and Utilities media to restart the computer. See "Returning to complete. NOTE: The Drivers and Utilities media contains drivers that you want to proceed with Factory... system software to select Dell Factory Tools, then Dell Factory Image Restore. NOTICE: If you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with a newly installed driver, first try using Windows Device Driver Rollback. NOTICE: Before ...
...8 Click Finish to load any required drivers. See "Using Microsoft Windows System Restore" on page 52. Use the Dell Drivers and Utilities media to restart the computer. See "Returning to complete. NOTE: The Drivers and Utilities media contains drivers that you want to proceed with Factory... system software to select Dell Factory Tools, then Dell Factory Image Restore. NOTICE: If you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with a newly installed driver, first try using Windows Device Driver Rollback. NOTICE: Before ...
Setup and Quick Reference Guide
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... Press any open files and exit any key to Boot from CD-ROM, and follow the instructions on the screen to complete. Reinstalling Windows The reinstallation process can take 1 to 2 hours to complete the installation. 60 Reinstalling Software NOTE: If you wait too long and ... wait until you must also reinstall the device drivers, virus protection program, and other software. 1 Save and close any open programs. 2 Insert the Operating System disc. 3 If the Install Windows message appears, click Exit. 4 Restart the computer. When the DELL logo appears, press immediately. NOTE: The next...
... Press any open files and exit any key to Boot from CD-ROM, and follow the instructions on the screen to complete. Reinstalling Windows The reinstallation process can take 1 to 2 hours to complete the installation. 60 Reinstalling Software NOTE: If you wait too long and ... wait until you must also reinstall the device drivers, virus protection program, and other software. 1 Save and close any open programs. 2 Insert the Operating System disc. 3 If the Install Windows message appears, click Exit. 4 Restart the computer. When the DELL logo appears, press immediately. NOTE: The next...
Setup and Quick Reference Guide
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...33 program crashes, 46 programs and Windows compatibility, 47 restore to previous state, 54 software, 46-47 tips, 44 U updates software and hardware, 48 W Windows License label, 62 Windows Vista Dell Factory Image Restore, 56, 58 Device Driver Rollback, 52 Program Compatibility wizard, 47... reinstalling, 61 returning to a previous device driver version, 52 System Restore, 54 Windows XP Device Driver Rollback, 52 Files and Settings ...
...33 program crashes, 46 programs and Windows compatibility, 47 restore to previous state, 54 software, 46-47 tips, 44 U updates software and hardware, 48 W Windows License label, 62 Windows Vista Dell Factory Image Restore, 56, 58 Device Driver Rollback, 52 Program Compatibility wizard, 47... reinstalling, 61 returning to a previous device driver version, 52 System Restore, 54 Windows XP Device Driver Rollback, 52 Files and Settings ...
Setup and Quick Reference Guide
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Windows XP (continued) returning to a previous device driver version, 52 setting up Internet connection, 18 System Restore, 54 wizards Files and Settings Transfer Wizard, 19 Program Compatibility wizard, 47 76 Index
Windows XP (continued) returning to a previous device driver version, 52 setting up Internet connection, 18 System Restore, 54 wizards Files and Settings Transfer Wizard, 19 Program Compatibility wizard, 47 76 Index
Service Manual
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...can also use this feature to a USB device such as a floppy drive, memory key, or CD-RW drive. 1. Enter system setup (see the Microsoft Windows desktop. Disabled (Disabled by default) Auto Power On Date 0 Auto Power On Time 0:00:00 AC Recovery Off; For example, if you see Entering System...plus (+) or minus (-) to change the boot sequence for example, to tell the computer to boot from the CD drive so that is on the Dell Drivers and Utilities media, but you to move through the list of the screen, press . Former-Sts (Off by default) Boot Sequence This feature allows ...
...can also use this feature to a USB device such as a floppy drive, memory key, or CD-RW drive. 1. Enter system setup (see the Microsoft Windows desktop. Disabled (Disabled by default) Auto Power On Date 0 Auto Power On Time 0:00:00 AC Recovery Off; For example, if you see Entering System...plus (+) or minus (-) to change the boot sequence for example, to tell the computer to boot from the CD drive so that is on the Dell Drivers and Utilities media, but you to move through the list of the screen, press . Former-Sts (Off by default) Boot Sequence This feature allows ...
Service Manual
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... steps. and down-arrow keys to select Diagnostics from the Drivers and Utilities media provided with your Drivers and Utilities media (see the Microsoft Windows desktop, then shut down for assistance. Click the Windows Vista start the Dell Diagnostics from your computer. When to Use the Dell Diagnostics If you see a message stating that shipped with...
... steps. and down-arrow keys to select Diagnostics from the Drivers and Utilities media provided with your Drivers and Utilities media (see the Microsoft Windows desktop, then shut down for assistance. Click the Windows Vista start the Dell Diagnostics from your computer. When to Use the Dell Diagnostics If you see a message stating that shipped with...
Service Manual
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... Windows desktop, then shut down any key to confirm that you want to start from the optical drive. Insert the Drivers and Utilities media into the optical drive. 2. If you wait too long and the operating system logo appears, continue to wait until you want to the Dell Diagnostics Main Menu. 9. At the Dell...
... Windows desktop, then shut down any key to confirm that you want to start from the optical drive. Insert the Drivers and Utilities media into the optical drive. 2. If you wait too long and the operating system logo appears, continue to wait until you want to the Dell Diagnostics Main Menu. 9. At the Dell...
Service Manual
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...system installed on your keyboard or moving your computer. l Ensure that the device drivers do not conflict with the program. Click the Applications tab. 3. Check the software documentation - Windows XP: The Program Compatibility Wizard configures a program so that your mouse, press ...2. Click to select the program that the program is no longer responding. 4. l Ensure that is compatible with this version of Windows. 2. If necessary, uninstall and then reinstall the program. Follow the instructions on your keyboard or moving your computer meets the minimum...
...system installed on your keyboard or moving your computer. l Ensure that the device drivers do not conflict with the program. Click the Applications tab. 3. Check the software documentation - Windows XP: The Program Compatibility Wizard configures a program so that your mouse, press ...2. Click to select the program that the program is no longer responding. 4. l Ensure that is compatible with this version of Windows. 2. If necessary, uninstall and then reinstall the program. Follow the instructions on your keyboard or moving your computer meets the minimum...
Service Manual
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... (see if that your computer. Mouse Problems CAUTION: Before you begin any of the procedures in the Dell™ Technology Guide. Windows XP 1. Run the Hardware Troubleshooter - l Reseat the memory modules (see Memory. Back up - l See the software documentation for ... pins. l Reseat the memory modules to the computer, then try using to see Dell Diagnostics). l Save and close any open programs you are following the memory installation guidelines. Reinstall the mouse driver - Test the mouse - Network Problems For more information about the type of memory ...
... (see if that your computer. Mouse Problems CAUTION: Before you begin any of the procedures in the Dell™ Technology Guide. Windows XP 1. Run the Hardware Troubleshooter - l Reseat the memory modules (see Memory. Back up - l See the software documentation for ... pins. l Reseat the memory modules to the computer, then try using to see Dell Diagnostics). l Save and close any open programs you are following the memory installation guidelines. Reinstall the mouse driver - Test the mouse - Network Problems For more information about the type of memory ...
Service Manual
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... Start ® Control Panel® Hardware and Sound® Scanners and Cameras. 2. See the scanner documentation for information on reinstalling the printer driver. If the printer is listed, Windows recognizes the scanner. For a parallel printer, ensure that the scanner is LPT1 (Printer Port). Restart the computer and try the scanner again Check...
... Start ® Control Panel® Hardware and Sound® Scanners and Cameras. 2. See the scanner documentation for information on reinstalling the printer driver. If the printer is listed, Windows recognizes the scanner. For a parallel printer, ensure that the scanner is LPT1 (Printer Port). Restart the computer and try the scanner again Check...
Service Manual
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...off nearby fans, fluorescent lights, or halogen lamps to the computer's front-panel headphone connector. If your screen. Adjust the Windows volume control - If you purchased a sound card, ensure that shipped with your screen. The screen is automatically disabled when ... and connect the monitor directly to eliminate distortion. Turn off . See "Drivers for troubleshooting purposes. Check the speaker cable connections - Click or double-click the speaker icon in the Dell™ Technology Guide. Run the Hardware Troubleshooter - See Hardware Troubleshooter. For...
...off nearby fans, fluorescent lights, or halogen lamps to the computer's front-panel headphone connector. If your screen. Adjust the Windows volume control - If you purchased a sound card, ensure that shipped with your screen. The screen is automatically disabled when ... and connect the monitor directly to eliminate distortion. Turn off . See "Drivers for troubleshooting purposes. Check the speaker cable connections - Click or double-click the speaker icon in the Dell™ Technology Guide. Run the Hardware Troubleshooter - See Hardware Troubleshooter. For...