Owner's Manual
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12 Troubleshooting 113 Dell Technical Update Service 113 Dell Diagnostics 113 Dell Support Center 118 Dell Support 118 Dell PC TuneUp 119 Dell PC Checkup 120 Dell Network Assistant 120 DellConnect 120 Drive Problems 121 Optical drive problems 121 Hard drive problems 122 E-Mail, Modem, and Internet Problems 123 Error Messages 125 ExpressCard Problems 130 IEEE 1394 Device Problems 131 Keyboard Problems...
12 Troubleshooting 113 Dell Technical Update Service 113 Dell Diagnostics 113 Dell Support Center 118 Dell Support 118 Dell PC TuneUp 119 Dell PC Checkup 120 Dell Network Assistant 120 DellConnect 120 Drive Problems 121 Optical drive problems 121 Hard drive problems 122 E-Mail, Modem, and Internet Problems 123 Error Messages 125 ExpressCard Problems 130 IEEE 1394 Device Problems 131 Keyboard Problems...
Owner's Manual
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... Before You Begin 161 Recommended Tools 161 Turning Off Your Computer 161 Before Working Inside Your Computer 162 Hard Drive 164 Removing the Hard Drive 164 Replacing the Hard Drive 166 Returning a Hard Drive to Dell 167 Optical Drive 167 Removing the Optical Drive 167 Hinge Cover 168 Removing the Hinge Cover 168 Replacing the Hinge Cover 169 Keyboard 169 Removing...
... Before You Begin 161 Recommended Tools 161 Turning Off Your Computer 161 Before Working Inside Your Computer 162 Hard Drive 164 Removing the Hard Drive 164 Replacing the Hard Drive 166 Returning a Hard Drive to Dell 167 Optical Drive 167 Removing the Optical Drive 167 Hinge Cover 168 Removing the Hinge Cover 168 Replacing the Hinge Cover 169 Keyboard 169 Removing...
Owner's Manual
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... operation of software and hardware updates for components, such as the memory, hard drive, and operating system • Customer Care - Troubleshooting hints and Dell Support Website - support.dell.com tips, articles from technicians, online NOTE: Select your selections. Upgrade information... your operating system and language, and then click Find Downloads, or under Downloads Search, search for Dell 3.5-inch USB floppy drives, Intel® processors, optical drives, and USB devices. NSS automatically & Downloads. Certified drivers, patches, and software updates • ...
... operation of software and hardware updates for components, such as the memory, hard drive, and operating system • Customer Care - Troubleshooting hints and Dell Support Website - support.dell.com tips, articles from technicians, online NOTE: Select your selections. Upgrade information... your operating system and language, and then click Find Downloads, or under Downloads Search, search for Dell 3.5-inch USB floppy drives, Intel® processors, optical drives, and USB devices. NSS automatically & Downloads. Certified drivers, patches, and software updates • ...
Owner's Manual
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Hard-drive activity light - Turns on when the computer reads or writes data. Turns on steadily or blinks to the right of data, never turn on the ...
Hard-drive activity light - Turns on when the computer reads or writes data. Turns on steadily or blinks to the right of data, never turn on the ...
Owner's Manual
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... R D R E A D E R - E J E C T B U T T O N - Right Side View 1 23 4 5 67 8 9 10 1 battery status light 3 power light 5 eject button 7 IEEE 1394 connector 9 network connector (RJ-45) 2 hard-drive activity light 4 optical drive 6 8-in -1 memory card reader reads the following digital memory cards: • Secure Digital (SD) memory card • SDIO card • MultiMediaCard (MMC) • Memory...-SD I E E E 1 3 9 4 C O N N E C T O R - For more information about the optical drive, see "Using Multimedia" on a memory card. The computer ships with a plastic blank installed in the slot.
... R D R E A D E R - E J E C T B U T T O N - Right Side View 1 23 4 5 67 8 9 10 1 battery status light 3 power light 5 eject button 7 IEEE 1394 connector 9 network connector (RJ-45) 2 hard-drive activity light 4 optical drive 6 8-in -1 memory card reader reads the following digital memory cards: • Secure Digital (SD) memory card • SDIO card • MultiMediaCard (MMC) • Memory...-SD I E E E 1 3 9 4 C O N N E C T O R - For more information about the optical drive, see "Using Multimedia" on a memory card. The computer ships with a plastic blank installed in the slot.
Owner's Manual
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... 3 consumer IR sensor 5 wireless Mini-Card cover 7 battery charge/health gauge 9 fan 6 5 2 memory module/coin-cell battery cover 4 right speaker 6 battery 8 battery release latches (2) 10 hard drive L E F T S PE A K E R - M E M O R Y M O D U L E / C O I N - Covers the DIMM B memory module and the coin-cell battery...
... 3 consumer IR sensor 5 wireless Mini-Card cover 7 battery charge/health gauge 9 fan 6 5 2 memory module/coin-cell battery cover 4 right speaker 6 battery 8 battery release latches (2) 10 hard drive L E F T S PE A K E R - M E M O R Y M O D U L E / C O I N - Covers the DIMM B memory module and the coin-cell battery...
Owner's Manual
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... is approved by Underwriters Laboratories (UL). 46 Setting Up Your Computer See the UPS manufacturer documentation for information on battery operating time and to the hard drive may result in data loss or file damage. Line Conditioners NOTICE: Line conditioners do not protect against power fluctuations and interruptions. Connect other devices, such...
... is approved by Underwriters Laboratories (UL). 46 Setting Up Your Computer See the UPS manufacturer documentation for information on battery operating time and to the hard drive may result in data loss or file damage. Line Conditioners NOTICE: Line conditioners do not protect against power fluctuations and interruptions. Connect other devices, such...
Owner's Manual
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...Modes Standby and Sleep Mode Standby mode (sleep mode in Microsoft Windows Vista™) conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits standby or sleep mode, it returns to the same operating state it was in... , and then click Sleep. Depending on how you may lose data. Hibernate Mode Hibernate mode conserves power by turning off the display and the hard drive after a predetermined period of the following methods: • Press the power button. • Close the display. • Press .
...Modes Standby and Sleep Mode Standby mode (sleep mode in Microsoft Windows Vista™) conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits standby or sleep mode, it returns to the same operating state it was in... , and then click Sleep. Depending on how you may lose data. Hibernate Mode Hibernate mode conserves power by turning off the display and the hard drive after a predetermined period of the following methods: • Press the power button. • Close the display. • Press .
Owner's Manual
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... plan to that disc later. 3 To copy the CD, DVD, or BD: • If you have one optical drive, insert the source disc into which you have inserted your computer hard drive. BD-writable drives can be able to write to continue. When prompted, insert a blank disc into the... drive and click OK. • If you have two optical drives, select the drive into the drive, ensure that you have finished copying the source...
... plan to that disc later. 3 To copy the CD, DVD, or BD: • If you have one optical drive, insert the source disc into which you have inserted your computer hard drive. BD-writable drives can be able to write to continue. When prompted, insert a blank disc into the... drive and click OK. • If you have two optical drives, select the drive into the drive, ensure that you have finished copying the source...
Owner's Manual
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...to a TV. Depending on what type of connector is available on your TV, you can use the Help menu in the Dell MediaDirect application. Cables and TV/digital audio adapter cables are available for connecting your computer. Your computer has an S-video TV-out...2 1 S-video TV-out connector 2 S-video cable Using Multimedia 75 Connecting Your Computer to reinstall Dell MediaDirect. For more information on page 203). You need the installation software to a TV or Audio Device NOTE: Video and audio cables for purchase from Dell), enable you voluntarily reformat the hard drive.
...to a TV. Depending on what type of connector is available on your TV, you can use the Help menu in the Dell MediaDirect application. Cables and TV/digital audio adapter cables are available for connecting your computer. Your computer has an S-video TV-out...2 1 S-video TV-out connector 2 S-video cable Using Multimedia 75 Connecting Your Computer to reinstall Dell MediaDirect. For more information on page 203). You need the installation software to a TV or Audio Device NOTE: Video and audio cables for purchase from Dell), enable you voluntarily reformat the hard drive.
Owner's Manual
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...password, you must enter it down the number, along with other people. • Ensure that people are not foolproof. For your protection, Dell technical support staff will ask you know , call a law enforcement agency in that area. For example, do not know where the computer ... the lost or stolen, call a law enforcement agency where you require more information, see "Contacting Dell" on or unlock your computer. When using passwords, observe the following guidelines: • Choose a password that you type your password. Include the Service Tag in your computer or hard drive.
...password, you must enter it down the number, along with other people. • Ensure that people are not foolproof. For your protection, Dell technical support staff will ask you know , call a law enforcement agency in that area. For example, do not know where the computer ... the lost or stolen, call a law enforcement agency where you require more information, see "Contacting Dell" on or unlock your computer. When using passwords, observe the following guidelines: • Choose a password that you type your password. Include the Service Tag in your computer or hard drive.
Owner's Manual
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...you print these procedures before you contact Dell for the Dell Technical Update service, go to support.dell.com/technicalupdate. Enter the system setup program, review your hard drive. Troubleshooting 113 12 Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification... Guide. The service is located on a hidden diagnostic utility partition on page 15). Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is free and can be customized for your Drivers and Utilities media (see "Using the System Setup...
...you print these procedures before you contact Dell for the Dell Technical Update service, go to support.dell.com/technicalupdate. Enter the system setup program, review your hard drive. Troubleshooting 113 12 Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification... Guide. The service is located on a hidden diagnostic utility partition on page 15). Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is free and can be customized for your Drivers and Utilities media (see "Using the System Setup...
Owner's Manual
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... NOTE: If you see "Contacting Dell" on . The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of the following option, the computer must be working properly. 2 Turn on your hard drive. 114 Troubleshooting When the DELL™ logo appears, press immediately.... to wait until you see "Contacting Dell" on page 203. 1 Ensure that the computer is connected to an electrical outlet that...
... NOTE: If you see "Contacting Dell" on . The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of the following option, the computer must be working properly. 2 Turn on your hard drive. 114 Troubleshooting When the DELL™ logo appears, press immediately.... to wait until you see "Contacting Dell" on page 203. 1 Ensure that the computer is connected to an electrical outlet that...
Owner's Manual
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... about Dell Support. • Turn Dell Support off. NOTE: If Dell Support is not available from the Start menu, go to customers in the notification area of your Windows NOTE: The icon functions vary depending on how to keep your computer "tuned up includes hard drive defragmentation,... removal of unwanted and temporary files, updated security settings, verification of the month you click, doubleclick, or right-click the icon. Both versions of the Dell Support window. Troubleshooting 119
... about Dell Support. • Turn Dell Support off. NOTE: If Dell Support is not available from the Start menu, go to customers in the notification area of your Windows NOTE: The icon functions vary depending on how to keep your computer "tuned up includes hard drive defragmentation,... removal of unwanted and temporary files, updated security settings, verification of the month you click, doubleclick, or right-click the icon. Both versions of the Dell Support window. Troubleshooting 119
Owner's Manual
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...click Local Disk C:. 122 Troubleshooting See "Power Management Modes" on page 63 for information on . A hot hard drive may prevent the operating system from starting. TURN OFF SLEEP STATE IN WINDOWS BEFORE WRITING TO A CD/DVD DISC - CD-...RW and DVD+/-RW drives must receive a steady stream of the drive, then push firmly until it on sleep modes. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T E S P E ED T O A S L O W E R R A T E - Windows XP: 1 Click Start ...
...click Local Disk C:. 122 Troubleshooting See "Power Management Modes" on page 63 for information on . A hot hard drive may prevent the operating system from starting. TURN OFF SLEEP STATE IN WINDOWS BEFORE WRITING TO A CD/DVD DISC - CD-...RW and DVD+/-RW drives must receive a steady stream of the drive, then push firmly until it on sleep modes. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T E S P E ED T O A S L O W E R R A T E - Windows XP: 1 Click Start ...
Owner's Manual
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... or more information, go to the microprocessor has failed. The hard drive failed initialization. Run the hard drive tests in the bay before it can continue. The operation requires a hard drive in the Dell Diagnostics (see "Dell Diagnostics" on page 113). Troubleshooting 125 AUX IL IAR Y DE... VI CE FAILU RE - If the problem persists, contact Dell (see "Contacting Dell" on page 203). DATA ERROR - DI SK C: FAI...
... or more information, go to the microprocessor has failed. The hard drive failed initialization. Run the hard drive tests in the bay before it can continue. The operation requires a hard drive in the Dell Diagnostics (see "Dell Diagnostics" on page 113). Troubleshooting 125 AUX IL IAR Y DE... VI CE FAILU RE - If the problem persists, contact Dell (see "Contacting Dell" on page 203). DATA ERROR - DI SK C: FAI...
Owner's Manual
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... hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 113). D I S K D R I V E C O N T R O L L E R F A I V E - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 113). Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 113). 126 Troubleshooting H A R D - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell...
... hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 113). D I S K D R I V E C O N T R O L L E R F A I V E - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 113). Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 113). 126 Troubleshooting H A R D - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell...
Owner's Manual
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... C T OR ON H ARD D R I N G S YS T E M NOT FOU N D - Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 113). O P E RAT I V E - Contact Dell (see "Dell Diagnostics" on page 113). D L L F I L E WAS N O T F O U N D - Reinstall the memory modules and, if necessary, replace them (see "Hard Drive" on page 172). A memory module may be faulty or improperly seated. The computer...
... C T OR ON H ARD D R I N G S YS T E M NOT FOU N D - Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 113). O P E RAT I V E - Contact Dell (see "Dell Diagnostics" on page 113). D L L F I L E WAS N O T F O U N D - Reinstall the memory modules and, if necessary, replace them (see "Hard Drive" on page 172). A memory module may be faulty or improperly seated. The computer...
Owner's Manual
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...the data (if possible), and then reformat the hard drive. OF- D A Y N O T S E T - Correct the settings for the Date and Time options (see "Contacting Dell" on page 215). Troubleshooting 129 TIME- O F - If the message reappears, contact Dell (see "Using the System Setup Program" on the...RE - OF - The operating system cannot locate a sector on the hard drive. A chip on page 113). TI M E - You may require recharging. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on the system board may be malfunctioning. The reserve battery ...
...the data (if possible), and then reformat the hard drive. OF- D A Y N O T S E T - Correct the settings for the Date and Time options (see "Contacting Dell" on page 215). Troubleshooting 129 TIME- O F - If the message reappears, contact Dell (see "Using the System Setup Program" on the...RE - OF - The operating system cannot locate a sector on the hard drive. A chip on page 113). TI M E - You may require recharging. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on the system board may be malfunctioning. The reserve battery ...
Owner's Manual
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... a video enhancement technology that includes anti-spyware protection Troubleshooting 135 NOTICE: You cannot reinstall the Dell MediaDirect feature if you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you voluntarily reformat the hard drive. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION...
... a video enhancement technology that includes anti-spyware protection Troubleshooting 135 NOTICE: You cannot reinstall the Dell MediaDirect feature if you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you voluntarily reformat the hard drive. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION...