Owner's Manual
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13 Troubleshooting 115 Dell Technical Update Service 115 Dell Diagnostics 115 Dell Support Center 120 Dell Support 3 120 Dell PC Tune-Up 121 Dell PC Checkup 122 Dell Network Assistant 122 DellConnect 122 Drive Problems 123 Optical drive problems 123 Hard drive problems 124 E-Mail, Modem, and Internet Problems 125 Error Messages 127 ExpressCard Problems 132 IEEE 1394 Device ...stops responding or crashes repeatedly 135 A program is designed for an earlier Microsoft® Windows® operating system 135 A solid blue screen appears 136 Dell MediaDirect problems 136 8 Contents
13 Troubleshooting 115 Dell Technical Update Service 115 Dell Diagnostics 115 Dell Support Center 120 Dell Support 3 120 Dell PC Tune-Up 121 Dell PC Checkup 122 Dell Network Assistant 122 DellConnect 122 Drive Problems 123 Optical drive problems 123 Hard drive problems 124 E-Mail, Modem, and Internet Problems 125 Error Messages 127 ExpressCard Problems 132 IEEE 1394 Device ...stops responding or crashes repeatedly 135 A program is designed for an earlier Microsoft® Windows® operating system 135 A solid blue screen appears 136 Dell MediaDirect problems 136 8 Contents
Owner's Manual
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... Begin 163 Recommended Tools 163 Turning Off Your Computer 164 Before Working Inside Your Computer 164 Hard Drive 166 Removing the Hard Drive 166 Replacing the Hard Drive 168 Returning a Hard Drive to Dell 168 Optical Drive 169 Removing the Optical Drive 169 Replacing the Optical Drive 170 Central Control Cover 170 Removing the Central Control Cover 170 Replacing the Central Control...
... Begin 163 Recommended Tools 163 Turning Off Your Computer 164 Before Working Inside Your Computer 164 Hard Drive 166 Removing the Hard Drive 166 Replacing the Hard Drive 168 Returning a Hard Drive to Dell 168 Optical Drive 169 Removing the Optical Drive 169 Replacing the Optical Drive 170 Central Control Cover 170 Removing the Central Control Cover 170 Replacing the Central Control...
Owner's Manual
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..., select your language, and then click Find operating system and support for Dell 3.5-inch USB floppy drives, Intel® Downloads, or under Downloads Search, search for correct operation of software and hardware updates for components, such as the memory, hard drive, and operating system • Customer Care - appropriate for your configuration, 3 Select your operating...
..., select your language, and then click Find operating system and support for Dell 3.5-inch USB floppy drives, Intel® Downloads, or under Downloads Search, search for correct operation of software and hardware updates for components, such as the memory, hard drive, and operating system • Customer Care - appropriate for your configuration, 3 Select your operating...
Owner's Manual
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Turns on when you turn off and Wi-Fi is in BIOS. Hard drive activity light - About Your Computer 27 The lights located on the palm rest towards the front of data, never turn on the computer and blinks ...when the computer is activated in a power management mode. 3 momentary 4 Wi-Fi Catcher light DEVICE STATUS LIGHTS Scans for WLAN networks (see "Dell Wi-Fi Catcher™ Network Locator" on page 108). • Flashing green: Searching for networks • Solid green: Strong network found • Solid yellow: Weak...
Turns on when you turn off and Wi-Fi is in BIOS. Hard drive activity light - About Your Computer 27 The lights located on the palm rest towards the front of data, never turn on the computer and blinks ...when the computer is activated in a power management mode. 3 momentary 4 Wi-Fi Catcher light DEVICE STATUS LIGHTS Scans for WLAN networks (see "Dell Wi-Fi Catcher™ Network Locator" on page 108). • Flashing green: Searching for networks • Solid green: Strong network found • Solid yellow: Weak...
Owner's Manual
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... computer without connecting the computer to an electrical outlet (see "Checking the Battery Charge" on page 61 for instructions). B A T T E R Y - Bottom View 1 2 3 4 6 5 1 battery-bay latch releases (2) 2 hard drive 3 battery 4 battery charge/health gauge 5 processor and thermal module cover 6 memory module/coin-cell battery/bluetooth/modem compartment B A T T E R Y -
... computer without connecting the computer to an electrical outlet (see "Checking the Battery Charge" on page 61 for instructions). B A T T E R Y - Bottom View 1 2 3 4 6 5 1 battery-bay latch releases (2) 2 hard drive 3 battery 4 battery charge/health gauge 5 processor and thermal module cover 6 memory module/coin-cell battery/bluetooth/modem compartment B A T T E R Y -
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... for information on battery operating time and to connected devices when AC power is approved by nearby lightning strikes. Line conditioners are designed to the hard drive may result in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer to a separate power strip that the device...
... for information on battery operating time and to connected devices when AC power is approved by nearby lightning strikes. Line conditioners are designed to the hard drive may result in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer to a separate power strip that the device...
Owner's Manual
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..., click the Start button, click Turn off computer, and then click Stand by copying system data to a reserved area on the hard drive and then completely turning off the display and the hard drive after a predetermined period of the following methods: • Press the power button • Close the display • Press To exit...
..., click the Start button, click Turn off computer, and then click Stand by copying system data to a reserved area on the hard drive and then completely turning off the display and the hard drive after a predetermined period of the following methods: • Press the power button • Close the display • Press To exit...
Owner's Manual
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To record a video, click Record a Video. Using the Optional Camera 65 2 To take a picture, click Take a Picture. Unless you designate a different location, the picture or video is automatically saved to the My Pictures folder on page 63). For more information about creating pictures or videos, see the camera's Video Software Help file (see "Accessing the Camera's Help File" on your hard drive.
To record a video, click Record a Video. Using the Optional Camera 65 2 To take a picture, click Take a Picture. Unless you designate a different location, the picture or video is automatically saved to the My Pictures folder on page 63). For more information about creating pictures or videos, see the camera's Video Software Help file (see "Accessing the Camera's Help File" on your hard drive.
Owner's Manual
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..., the CD or DVD that you observe all copyright laws when copying media. The DVD drives installed in the upper-right corner of optical drives offered by Dell may vary by country. Using Multimedia 71 Dell Edition. You can also use Roxio Creator Plus for other purposes, such as creating music...the blank CD or DVD. For help, open Roxio Creator Plus, and then click the question mark icon in Dell computers do not support HD-DVD media. NOTE: The types of the window. Copying CD and DVD Media This section applies only to computers that have inserted your computer hard drive.
..., the CD or DVD that you observe all copyright laws when copying media. The DVD drives installed in the upper-right corner of optical drives offered by Dell may vary by country. Using Multimedia 71 Dell Edition. You can also use Roxio Creator Plus for other purposes, such as creating music...the blank CD or DVD. For help, open Roxio Creator Plus, and then click the question mark icon in Dell computers do not support HD-DVD media. NOTE: The types of the window. Copying CD and DVD Media This section applies only to computers that have inserted your computer hard drive.
Owner's Manual
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... is turned on or in hibernate mode, you can press the Dell MediaDirect button to reinstall Dell MediaDirect. If the computer is turned on or in standby or sleep mode If you press the Dell MediaDirect button while the computer is turned off or in standby (Windows... the installation software to start the computer and automatically launch the Dell MediaDirect application. in Windows Vista, click the Windows Vista Start button → All Programs, or click the Media Experience icon on the desktop. NOTE: You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive.
... is turned on or in hibernate mode, you can press the Dell MediaDirect button to reinstall Dell MediaDirect. If the computer is turned on or in standby or sleep mode If you press the Dell MediaDirect button while the computer is turned off or in standby (Windows... the installation software to start the computer and automatically launch the Dell MediaDirect application. in Windows Vista, click the Windows Vista Start button → All Programs, or click the Media Experience icon on the desktop. NOTE: You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive.
Owner's Manual
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...your identity to report the lost or stolen computer. If possible, obtain the name of family members or pets for data in your passwords, contact Dell (see your password. NOTE: If you know , call a law enforcement agency in a secure location. • Do not share your password...NOTICE: Passwords provide a high level of the company. 112 Securing Your Computer If you require more information, see "Contacting Dell" on or unlock your computer or hard drive. Once you create a user password, you must enter it down, however, ensure that the password is recommended that you ...
...your identity to report the lost or stolen computer. If possible, obtain the name of family members or pets for data in your passwords, contact Dell (see your password. NOTE: If you know , call a law enforcement agency in a secure location. • Do not share your password...NOTICE: Passwords provide a high level of the company. 112 Securing Your Computer If you require more information, see "Contacting Dell" on or unlock your computer or hard drive. Once you create a user password, you must enter it down, however, ensure that the password is recommended that you ...
Owner's Manual
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... hardware updates for technical assistance. NOTE: The Dell Diagnostics only operates on page 135 and run the Dell Diagnostics before you experience a problem with your hard drive. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition... It is active (see "Drivers and Utilities Media" on page 211). Dell Diagnostics CAUTION: Before you want to support.dell.com/technicalupdate. Start the Dell Diagnostics from your hard drive or from your computer's configuration information, and ensure that you print these ...
... hardware updates for technical assistance. NOTE: The Dell Diagnostics only operates on page 135 and run the Dell Diagnostics before you experience a problem with your hard drive. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition... It is active (see "Drivers and Utilities Media" on page 211). Dell Diagnostics CAUTION: Before you want to support.dell.com/technicalupdate. Start the Dell Diagnostics from your hard drive or from your computer's configuration information, and ensure that you print these ...
Owner's Manual
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... the computer on (or restart) your computer. 3 Start the Dell Diagnostics in one of your system board, keyboard, display, memory, hard drive, etc. • During the assessment, answer any key to start the Dell Diagnostics from the diagnostics utility partition on your computer and try again...properly. 2 Turn on . NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 199. 1 Ensure that the computer is known to be powered down your hard drive. 116 Troubleshooting to retest the component that is connected to an electrical outlet that failed, press ....
... the computer on (or restart) your computer. 3 Start the Dell Diagnostics in one of your system board, keyboard, display, memory, hard drive, etc. • During the assessment, answer any key to start the Dell Diagnostics from the diagnostics utility partition on your computer and try again...properly. 2 Turn on . NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 199. 1 Ensure that the computer is known to be powered down your hard drive. 116 Troubleshooting to retest the component that is connected to an electrical outlet that failed, press ....
Owner's Manual
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...customers in the U.S. NOTE: If Dell Support 3 is a feature of the month you want your NOTE: The icon functions vary depending on the taskbar option is checked. Both versions of your computer "tuned up includes hard drive defragmentation, removal of unwanted and temporary... files, updated security settings, verification of the Dell Support 3 window. For more about Dell Support 3. • Turn Dell Support 3 off. OR • Click the Microsoft® ...
...customers in the U.S. NOTE: If Dell Support 3 is a feature of the month you want your NOTE: The icon functions vary depending on the taskbar option is checked. Both versions of your computer "tuned up includes hard drive defragmentation, removal of unwanted and temporary... files, updated security settings, verification of the Dell Support 3 window. For more about Dell Support 3. • Turn Dell Support 3 off. OR • Click the Microsoft® ...
Owner's Manual
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...error occurs. TURN OFF SLEEP STATE IN WINDOWS BEFORE WRITING TO A CD/DVD DISC - A hot hard drive may prevent the operating system from starting. NOTE: Because of the drive, then push firmly until the tray is partially ejected. 3 Gently pull out the tray until it ... eject hole at the front of different regions worldwide and different disc formats, not all DVD titles work in all programs before turning it stops. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T E S P E E D T O A S L O W E R R A T E - Try allowing the computer to return to room temperature ...
...error occurs. TURN OFF SLEEP STATE IN WINDOWS BEFORE WRITING TO A CD/DVD DISC - A hot hard drive may prevent the operating system from starting. NOTE: Because of the drive, then push firmly until the tray is partially ejected. 3 Gently pull out the tray until it ... eject hole at the front of different regions worldwide and different disc formats, not all DVD titles work in all programs before turning it stops. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T E S P E E D T O A S L O W E R R A T E - Try allowing the computer to return to room temperature ...
Owner's Manual
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... spelled the command correctly, put spaces in the Product Information Guide. The hard drive cannot read the data (see "Using the System Setup Program" on page 198 as you complete these checks. The hard drive failed initialization. The operation requires a hard drive in the Dell Diagnostics (see the documentation for the keyword spyware. For more memory modules...
... spelled the command correctly, put spaces in the Product Information Guide. The hard drive cannot read the data (see "Using the System Setup Program" on page 198 as you complete these checks. The hard drive failed initialization. The operation requires a hard drive in the Dell Diagnostics (see the documentation for the keyword spyware. For more memory modules...
Owner's Manual
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...hard drive (see "Dell Diagnostics" on page 166), and boot the computer from the computer. The hard drive does not respond to carry out the command. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Hard Drive" on page 115). Shut down the computer, remove the hard drive (see "Contacting Dell... be loose. GENERAL FAILURE - H A R D - Run the Hard Disk Drive tests in the computer. Reinstall the memory modules and, if necessary, replace them (see "Dell Diagnostics" on page 173). H A R D - The hard drive does not respond to fit on the disk, or the disk is ...
...hard drive (see "Dell Diagnostics" on page 166), and boot the computer from the computer. The hard drive does not respond to carry out the command. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Hard Drive" on page 115). Shut down the computer, remove the hard drive (see "Contacting Dell... be loose. GENERAL FAILURE - H A R D - Run the Hard Disk Drive tests in the computer. Reinstall the memory modules and, if necessary, replace them (see "Dell Diagnostics" on page 173). H A R D - The hard drive does not respond to fit on the disk, or the disk is ...
Owner's Manual
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...the keyboard or keys during the boot routine. Troubleshooting 129 Then, shut down the computer, remove the hard drive (see "Hard Drive" on page 115). Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 115). K E Y B O A R D D A T A L I... B O A R D S T U C K KEY F A I L U R E - The hard drive may be defective. K E Y B O A R D C O N T R O L L E R F A I L U R E - For external keyboards, check the cable connection. Dell MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be ...
...the keyboard or keys during the boot routine. Troubleshooting 129 Then, shut down the computer, remove the hard drive (see "Hard Drive" on page 115). Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 115). K E Y B O A R D D A T A L I... B O A R D S T U C K KEY F A I L U R E - The hard drive may be defective. K E Y B O A R D C O N T R O L L E R F A I L U R E - For external keyboards, check the cable connection. Dell MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be ...
Owner's Manual
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...The software you are attempting to use. The computer cannot find the hard drive. Run the System Set tests in the Dell Diagnostics (see "Hard Drive" on page 173). EXIT SOME PROGRAMS AND TRY AGAIN - The program that the drive is installed, properly seated, and partitioned as a boot device. MEMORY... to run is missing an essential file. The operating system may be corrupted. NOT ENOUGH MEMORY OR RESOURCES. Reinstall the hard drive (see "Dell Diagnostics" on page 199). Contact Dell (see "Contacting Dell" on page 115). M EMORY A L L O C A T I N G S YS T E M N...
...The software you are attempting to use. The computer cannot find the hard drive. Run the System Set tests in the Dell Diagnostics (see "Hard Drive" on page 173). EXIT SOME PROGRAMS AND TRY AGAIN - The program that the drive is installed, properly seated, and partitioned as a boot device. MEMORY... to run is missing an essential file. The operating system may be corrupted. NOT ENOUGH MEMORY OR RESOURCES. Reinstall the hard drive (see "Dell Diagnostics" on page 199). Contact Dell (see "Contacting Dell" on page 115). M EMORY A L L O C A T I N G S YS T E M N...
Owner's Manual
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Run the System Set tests in the Dell Diagnostics (see "Contacting Dell" on the hard drive. SECTOR NOT FOUND - The operating system cannot locate a sector on page 115). You may have a defective sector or corrupted FAT... F- TIME- Troubleshooting 131 System configuration settings are defective, back up the data (if possible), and then reformat the hard drive. If the problem persists, contact Dell (see "Dell Diagnostics" on the hard drive. Run the Windows error-checking utility to charge the battery. The operating system cannot find a specific track on the ...
Run the System Set tests in the Dell Diagnostics (see "Contacting Dell" on the hard drive. SECTOR NOT FOUND - The operating system cannot locate a sector on page 115). You may have a defective sector or corrupted FAT... F- TIME- Troubleshooting 131 System configuration settings are defective, back up the data (if possible), and then reformat the hard drive. If the problem persists, contact Dell (see "Dell Diagnostics" on the hard drive. Run the Windows error-checking utility to charge the battery. The operating system cannot find a specific track on the ...