Owner's Manual
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Memory 95 Modem 98 Hinge Cover 100 Keyboard 101 Wireless Mini-Card 103 Coin-Cell Battery 106 Display 107 12 Troubleshooting 111 Dell Technical Update Service 111 Dell Diagnostics 111 Dell Support Center 116 Dell Support 116 Dell PC TuneUp 117 Dell PC Checkup 118 Dell Network Assistant 118 DellConnect 118 Drive Problems 119 Optical drive problems 119 Hard drive problems 120 E-Mail, Modem, and Internet Problems 121 Error Messages 123 ExpressCard Problems 128 IEEE 1394 Device Problems 128 8 Contents
Memory 95 Modem 98 Hinge Cover 100 Keyboard 101 Wireless Mini-Card 103 Coin-Cell Battery 106 Display 107 12 Troubleshooting 111 Dell Technical Update Service 111 Dell Diagnostics 111 Dell Support Center 116 Dell Support 116 Dell PC TuneUp 117 Dell PC Checkup 118 Dell Network Assistant 118 DellConnect 118 Drive Problems 119 Optical drive problems 119 Hard drive problems 120 E-Mail, Modem, and Internet Problems 121 Error Messages 123 ExpressCard Problems 128 IEEE 1394 Device Problems 128 8 Contents
Owner's Manual
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... part of the display is readable 143 Drivers 143 What Is a Driver 143 Identifying Drivers 143 Reinstalling Drivers and Utilities 144 Troubleshooting Software and Hardware Problems 147 Restoring Your Microsoft® Windows Vista® Operating System 148 Using Windows Vista System Restore 149 ...174; Windows® XP Operating System 153 Using Microsoft Windows System Restore. . . . 154 Using Dell™ PC Restore 155 Using the Operating System Media 157 13 Dell™ QuickSet Features 159 14 Traveling With Your Computer 161 Identifying Your Computer 161 Packing the Computer 161...
... part of the display is readable 143 Drivers 143 What Is a Driver 143 Identifying Drivers 143 Reinstalling Drivers and Utilities 144 Troubleshooting Software and Hardware Problems 147 Restoring Your Microsoft® Windows Vista® Operating System 148 Using Windows Vista System Restore 149 ...174; Windows® XP Operating System 153 Using Microsoft Windows System Restore. . . . 154 Using Dell™ PC Restore 155 Using the Operating System Media 157 13 Dell™ QuickSet Features 159 14 Traveling With Your Computer 161 Identifying Your Computer 161 Packing the Computer 161...
Owner's Manual
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... the first time. Service call and order status, warranty, and repair information • Service and support - other Dell customers • Upgrades - Contact information, service call status and support history, service contract, online discussions with site....Finding Information articles from another computer The Windows Welcome Center automatically appears when you start your region or business courses; Troubleshooting hints and Dell Support Website - Computer documentation, details on my computer configuration, product specifications, and white papers • Downloads - ...
... the first time. Service call and order status, warranty, and repair information • Service and support - other Dell customers • Upgrades - Contact information, service call status and support history, service contract, online discussions with site....Finding Information articles from another computer The Windows Welcome Center automatically appears when you start your region or business courses; Troubleshooting hints and Dell Support Website - Computer documentation, details on my computer configuration, product specifications, and white papers • Downloads - ...
Owner's Manual
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... menu or the Windows Vista Start button menu. 5 Disconnect your broadband modem. 2 Ensure that shipped with an installation CD. Installation CDs usually contain installation and troubleshooting information.
... menu or the Windows Vista Start button menu. 5 Disconnect your broadband modem. 2 Ensure that shipped with an installation CD. Installation CDs usually contain installation and troubleshooting information.
Owner's Manual
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...). It is free and can be customized for your computer. Start the Dell Diagnostics from your hard drive or from your hard drive. Troubleshooting 111 The service is recommended that the device you receive notifications. Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of the procedures in this section...
...). It is free and can be customized for your computer. Start the Dell Diagnostics from your hard drive or from your hard drive. Troubleshooting 111 The service is recommended that the device you receive notifications. Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of the procedures in this section...
Owner's Manual
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...Assessment, write down the error codes and contact Dell (see "Contacting Dell" on page 165). When the DELL™ logo appears, press immediately. to continue to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. 112 Troubleshooting NOTE: Before attempting the following two ways....that is known to wait until you see the Microsoft® Windows® desktop; NOTE: If you receive the message Booting Dell Diagnostic Utility Partition. If the Pre-boot System Assessment completes successfully, you wait too long and the operating system logo appears, ...
...Assessment, write down the error codes and contact Dell (see "Contacting Dell" on page 165). When the DELL™ logo appears, press immediately. to continue to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. 112 Troubleshooting NOTE: Before attempting the following two ways....that is known to wait until you see the Microsoft® Windows® desktop; NOTE: If you receive the message Booting Dell Diagnostic Utility Partition. If the Pre-boot System Assessment completes successfully, you wait too long and the operating system logo appears, ...
Owner's Manual
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... the instructions on the keyboard is held down and restart the computer. NOTE: The Quickboot feature changes the boot sequence for one time only. Troubleshooting 113 NOTE: If you wait too long and the operating system logo appears, continue to wait until the boot device menu appears. 3 At ..., use the up- NOTE: The next steps change the boot sequence for the current boot only. NOTE: Write down -arrow keys to exit the Dell Diagnostics and restart the computer. NOTE: Keyboard failure may result when a key on the screen. 8 After all tests have completed, close the test ...
... the instructions on the keyboard is held down and restart the computer. NOTE: The Quickboot feature changes the boot sequence for one time only. Troubleshooting 113 NOTE: If you wait too long and the operating system logo appears, continue to wait until the boot device menu appears. 3 At ..., use the up- NOTE: The next steps change the boot sequence for the current boot only. NOTE: Write down -arrow keys to exit the Dell Diagnostics and restart the computer. NOTE: Keyboard failure may result when a key on the screen. 8 After all tests have completed, close the test ...
Owner's Manual
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NOTE: It is recommended that you want . Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you have selected the Test System option from the menu to ...-alone memory test Run System Diagnostics Exit the Diagnostics After you want to run . Lists a number of common symptoms and allows you are having. 114 Troubleshooting Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of system devices. Run Express Test first to 20 minutes and requires...
NOTE: It is recommended that you want . Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you have selected the Test System option from the menu to ...-alone memory test Run System Diagnostics Exit the Diagnostics After you want to run . Lists a number of common symptoms and allows you are having. 114 Troubleshooting Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of system devices. Run Express Test first to 20 minutes and requires...
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.... Displays your computer is located at the top of each test screen. Allows you cannot resolve the problem, contact Dell (see "Contacting Dell" on page 165). If you to your Service Tag ready. Write down the error code and problem description exactly as... in the left pane of the test and any error conditions encountered. Troubleshooting 115 When contacting Dell support, have your computer. The following tabs provide additional information for the selected device. The Dell Diagnostics obtains configuration information for running the test. For any problem encountered during...
.... Displays your computer is located at the top of each test screen. Allows you cannot resolve the problem, contact Dell (see "Contacting Dell" on page 165). If you to your Service Tag ready. Write down the error code and problem description exactly as... in the left pane of the test and any error conditions encountered. Troubleshooting 115 When contacting Dell support, have your computer. The following tabs provide additional information for the selected device. The Dell Diagnostics obtains configuration information for running the test. For any problem encountered during...
Owner's Manual
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...Dell Support Dell Support is customized for your warranty, ordering accessories, and details about Dell Support Center and available support tools, click the Services tab at support.dell... Click the Dell Support Center icon on June 26, 2007 and later are provided. Dell Support Center The Dell Support Center provides... to run the application and to the most relevant www.dell.com web pages for information about your computer. This utility... • View the Dell Support settings. • Access the Dell Support help tools such as Dell Support, Dell PC TuneUp, Dell PC Checkup, and Network ...
...Dell Support Dell Support is customized for your warranty, ordering accessories, and details about Dell Support Center and available support tools, click the Services tab at support.dell... Click the Dell Support Center icon on June 26, 2007 and later are provided. Dell Support Center The Dell Support Center provides... to run the application and to the most relevant www.dell.com web pages for information about your computer. This utility... • View the Dell Support settings. • Access the Dell Support help tools such as Dell Support, Dell PC TuneUp, Dell PC Checkup, and Network ...
Owner's Manual
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... computer performance and security. To access Dell Support: • Click the Dell Support icon desktop. A typical tune-up ." Troubleshooting 117 • View frequently asked questions. • Learn more information about Dell Support. • Turn Dell Support off. and Canada. in the U.S. Dell PC TuneUp The automated or monthly version of Dell PC TuneUp allows you to choose...
... computer performance and security. To access Dell Support: • Click the Dell Support icon desktop. A typical tune-up ." Troubleshooting 117 • View frequently asked questions. • Learn more information about Dell Support. • Turn Dell Support off. and Canada. in the U.S. Dell PC TuneUp The automated or monthly version of Dell PC TuneUp allows you to choose...
Owner's Manual
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... and provides automated fixes for users of Dell™ computers, the Dell Network Assistant helps simplify the setup, monitoring, troubleshooting, and repair of your Dell computer. Dell Network Assistant Designed specifically for common configuration concerns. The associate works with Dell's associate during the troubleshooting session. The application creates a detailed report that Dell technicians can work with your permission...
... and provides automated fixes for users of Dell™ computers, the Dell Network Assistant helps simplify the setup, monitoring, troubleshooting, and repair of your Dell computer. Dell Network Assistant Designed specifically for common configuration concerns. The associate works with Dell's associate during the troubleshooting session. The application creates a detailed report that Dell technicians can work with your permission...
Owner's Manual
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... click Computer. C LEAN THE DRIVE O R DISK - ENSURE THAT THE CD OR DVD MEDIA IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S - See "Dell Diagnostics" on page 179. Troubleshooting 119 NOTE: Because of the procedures in this section, follow the instructions. See "Cleaning Your Computer" on page 111. R U N THE D ELL D IAGNOSTICS - Drive...
... click Computer. C LEAN THE DRIVE O R DISK - ENSURE THAT THE CD OR DVD MEDIA IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S - See "Dell Diagnostics" on page 179. Troubleshooting 119 NOTE: Because of the procedures in this section, follow the instructions. See "Cleaning Your Computer" on page 111. R U N THE D ELL D IAGNOSTICS - Drive...
Owner's Manual
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... BEFORE WRITING TO A CD/DVD DISC - Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T E S P E E D T O A S L O W E R R A T E - Windows Vista: 1 Click the Windows Vista Start button and click Computer. 2 Right-click Local Disk C:. 120 Troubleshooting The drive tray cannot eject 1 Ensure that the disc is inserted properly. Try allowing the computer to return to room temperature before you write to...
... BEFORE WRITING TO A CD/DVD DISC - Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T E S P E E D T O A S L O W E R R A T E - Windows Vista: 1 Click the Windows Vista Start button and click Computer. 2 Right-click Local Disk C:. 120 Troubleshooting The drive tray cannot eject 1 Ensure that the disc is inserted properly. Try allowing the computer to return to room temperature before you write to...
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... modem. • Disconnect the telephone line from the modem and connect it is connected to continue the desired action. 4 Follow the instructions on the screen. Troubleshooting 121 NOTE: Connect the modem to an analog telephone jack only. The User Account Control window may appear. 3 Click Properties→Tools→ Check Now.
... modem. • Disconnect the telephone line from the modem and connect it is connected to continue the desired action. 4 Follow the instructions on the screen. Troubleshooting 121 NOTE: Connect the modem to an analog telephone jack only. The User Account Control window may appear. 3 Click Properties→Tools→ Check Now.
Owner's Manual
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... communicating with spyware. RUN THE MODEM HELPER DIAGNOSTICS - For help, contact your computer might be infected with Windows. Ensure that includes anti-spyware protection 122 Troubleshooting Windows Vista: 1 Click the Windows Vista Start button → Control Panel→ Hardware and Sound→ Phone and Modem Options→ Modems. 2 Click the COM...
... communicating with spyware. RUN THE MODEM HELPER DIAGNOSTICS - For help, contact your computer might be infected with Windows. Ensure that includes anti-spyware protection 122 Troubleshooting Windows Vista: 1 Click the Windows Vista Start button → Control Panel→ Hardware and Sound→ Phone and Modem Options→ Modems. 2 Click the COM...
Owner's Manual
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.... Ensure that was running when the message appeared. Contact Dell (see "Contacting Dell" on page 165). DATA ERROR - ER R O R READING PCMCIA C A R D - Troubleshooting 123 The touch pad or external mouse may require an upgrade) to support.dell.com and search for the operating system or the program ...in this section, follow the safety instructions in the proper place, and used the correct pathname. If the problem persists, contact Dell (see "Contacting Dell" on page 165). One or more information, go to scan the computer and remove spyware. DRIVE NOT READY - The ...
.... Ensure that was running when the message appeared. Contact Dell (see "Contacting Dell" on page 165). DATA ERROR - ER R O R READING PCMCIA C A R D - Troubleshooting 123 The touch pad or external mouse may require an upgrade) to support.dell.com and search for the operating system or the program ...in this section, follow the safety instructions in the proper place, and used the correct pathname. If the problem persists, contact Dell (see "Contacting Dell" on page 165). One or more information, go to scan the computer and remove spyware. DRIVE NOT READY - The ...
Owner's Manual
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... in the computer. D I S K D R I V E C O N T R O L L E R F A I L U R E - Then, shut down the computer, remove the hard drive (see "Dell Diagnostics" on page 111). The hard drive may be defective. Shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard...computer from a CD. The hard drive does not respond to a different disk or use these characters in the Dell Diagnostics (see "Hard Drive" on page 111). 124 Troubleshooting Shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another...
... in the computer. D I S K D R I V E C O N T R O L L E R F A I L U R E - Then, shut down the computer, remove the hard drive (see "Dell Diagnostics" on page 111). The hard drive may be defective. Shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard...computer from a CD. The hard drive does not respond to a different disk or use these characters in the Dell Diagnostics (see "Hard Drive" on page 111). 124 Troubleshooting Shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another...
Owner's Manual
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... match the hardware configuration. K E Y B O A R D C O N T R O L L E R F A I R E C T - L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I L U R E - Try to occur after a memory module is installed. INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM - M EMORY A L L O C A T I L U R E - Troubleshooting 125 Correct the appropriate options in the Dell Diagnostics (see "Using the System Setup Program" on page 111). K E Y B O A R D S T U C K KEY F A I O N E R R O R - Run the Keyboard Controller test in the system setup program (see...
... match the hardware configuration. K E Y B O A R D C O N T R O L L E R F A I R E C T - L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I L U R E - Try to occur after a memory module is installed. INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM - M EMORY A L L O C A T I L U R E - Troubleshooting 125 Correct the appropriate options in the Dell Diagnostics (see "Using the System Setup Program" on page 111). K E Y B O A R D S T U C K KEY F A I O N E R R O R - Run the Keyboard Controller test in the system setup program (see...
Owner's Manual
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... want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. 126 Troubleshooting Contact Dell (see "Dell Diagnostics" on page 165). Run the System Set tests in the Dell Diagnostics (see "Contacting Dell" on page 111). If the problem persists, contact Dell (see "Memory" on page 95). D L L F I L A B L E - Reinstall the memory modules and, if necessary, replace...
... want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. 126 Troubleshooting Contact Dell (see "Dell Diagnostics" on page 165). Run the System Set tests in the Dell Diagnostics (see "Contacting Dell" on page 111). If the problem persists, contact Dell (see "Memory" on page 95). D L L F I L A B L E - Reinstall the memory modules and, if necessary, replace...