User's Guide
Page 4
... the printer...105 Cleaning the scanner glass...106 Troubleshooting 107 Before you troubleshoot...107 Using the Service Center to solve printer problems 107 If Troubleshooting does not solve your problem 107 Setup troubleshooting...107 Jams and misfeeds troubleshooting...113 Print troubleshooting...116 Copy and scan troubleshooting...118 Fax troubleshooting...120 Memory card troubleshooting...126 Network troubleshooting...128 Index 144 Contents 4
... the printer...105 Cleaning the scanner glass...106 Troubleshooting 107 Before you troubleshoot...107 Using the Service Center to solve printer problems 107 If Troubleshooting does not solve your problem 107 Setup troubleshooting...107 Jams and misfeeds troubleshooting...113 Print troubleshooting...116 Copy and scan troubleshooting...118 Fax troubleshooting...120 Memory card troubleshooting...126 Network troubleshooting...128 Index 144 Contents 4
User's Guide
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Conserving ink • Use Quick Print or Draft Mode. Additional setup and instructions for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your printer model • Configuring printer settings • Viewing and printing ...Find it away. • Recycle paper from discarded print jobs. • Use recycled paper. For updates, check our Web site at support.dell.com. Inks in High-Yield cartridges allow you looking for printing documents that are you to print documents using less ink than normal and are...
Conserving ink • Use Quick Print or Draft Mode. Additional setup and instructions for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your printer model • Configuring printer settings • Viewing and printing ...Find it away. • Recycle paper from discarded print jobs. • Use recycled paper. For updates, check our Web site at support.dell.com. Inks in High-Yield cartridges allow you looking for printing documents that are you to print documents using less ink than normal and are...
User's Guide
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... already installed on your operating system. technicians • Supplies and accessories for your printer • Replacement cartridges Dell Printer Supplies Web site-dell.com/supplies You can purchase printer supplies online, by telephone, or in select retail stores. • Safety ...What are you purchased your country or region. The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support ...
... already installed on your operating system. technicians • Supplies and accessories for your printer • Replacement cartridges Dell Printer Supplies Web site-dell.com/supplies You can purchase printer supplies online, by telephone, or in select retail stores. • Safety ...What are you purchased your country or region. The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support ...
User's Guide
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... may be prompted to install this program from Windows. Use the To Dell Fast Pics (referred to as Service Center) • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Dell Toolbar (referred to as the following: • Select the number of... document open and then click Properties, a Printing Preferences dialog appears. The dialog lets you can edit with a word-processing program. Dell Fax Solutions (referred to set the Speed Dial and Group Dial numbers, set Ringing and Answering, and print fax history and status ...
... may be prompted to install this program from Windows. Use the To Dell Fast Pics (referred to as Service Center) • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Dell Toolbar (referred to as the following: • Select the number of... document open and then click Properties, a Printing Preferences dialog appears. The dialog lets you can edit with a word-processing program. Dell Fax Solutions (referred to set the Speed Dial and Group Dial numbers, set Ringing and Answering, and print fax history and status ...
User's Guide
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... dial tone to check if the telephone line is connected to a telephone line through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on hook. Adjusting the ringer volume 1 Press to scroll back to the Fax Setup menu, and then press . 2 Press the arrow buttons to scroll...
... dial tone to check if the telephone line is connected to a telephone line through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on hook. Adjusting the ringer volume 1 Press to scroll back to the Fax Setup menu, and then press . 2 Press the arrow buttons to scroll...
User's Guide
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... when prompted. • If you are using the PIN method to add your printer using WPS, make sure you type all of the devices on troubleshooting specific connection types if you encounter difficulties during configuration. Note: Windows Vista computers may need to be configured for one active network connection (Ethernet or...
... when prompted. • If you are using the PIN method to add your printer using WPS, make sure you type all of the devices on troubleshooting specific connection types if you encounter difficulties during configuration. Note: Windows Vista computers may need to be configured for one active network connection (Ethernet or...
User's Guide
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To open the Service Center, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to printer maintenance tasks and customer support. Method 2 1 Click or Start. 2 Click All Programs or Programs, and then select the printer...printer back on an error message dialog, click the For additional assistance, use one of these methods: Method 1 If it appears on . Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a properly ...
To open the Service Center, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to printer maintenance tasks and customer support. Method 2 1 Click or Start. 2 Click All Programs or Programs, and then select the printer...printer back on an error message dialog, click the For additional assistance, use one of these methods: Method 1 If it appears on . Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a properly ...
User's Guide
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Note: Do not release and until Language appears on . Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 108 Printhead errors If the "Before you have set the Power Saver timeout in the Setup menu, then press and hold ... the print queue" on page 112 • "Cannot print through USB" on page 113 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press ....
Note: Do not release and until Language appears on . Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 108 Printhead errors If the "Before you have set the Power Saver timeout in the Setup menu, then press and hold ... the print queue" on page 112 • "Cannot print through USB" on page 113 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press ....
User's Guide
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Troubleshooting 109 Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead.
Troubleshooting 109 Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead.
User's Guide
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Note: If you continue to a defective port. Troubleshooting 110 If the cable is marked with a USB symbol. Software did not install If you reinstall the software, do the following: MAKE SURE THAT YOUR ...
Note: If you continue to a defective port. Troubleshooting 110 If the cable is marked with a USB symbol. Software did not install If you reinstall the software, do the following: MAKE SURE THAT YOUR ...
User's Guide
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... the printer. 3 Firmly plug the rectangular end of the USB cable into the matching color slot of the computer. REMOVE AND REINSTALL THE PRINTER SOFTWARE Troubleshooting 111 Print job does not print or is missing pages If the "Before you continue to have connected to a defective port. The cartridges should click.... REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the computer.
... the printer. 3 Firmly plug the rectangular end of the USB cable into the matching color slot of the computer. REMOVE AND REINSTALL THE PRINTER SOFTWARE Troubleshooting 111 Print job does not print or is missing pages If the "Before you continue to have connected to a defective port. The cartridges should click.... REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the computer.
User's Guide
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... prints. 6 Press the arrow buttons to scroll to print, then the computer and printer may be communicating. RESTART THE COMPUTER AND TRY AGAIN Troubleshooting 112 Note: Do not remove the alignment page until printing is in the print queue and cannot delete them to get other jobs to Align... Printer, and the press . Cannot delete documents from the print queue If you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 ...
... prints. 6 Press the arrow buttons to scroll to print, then the computer and printer may be communicating. RESTART THE COMPUTER AND TRY AGAIN Troubleshooting 112 Note: Do not remove the alignment page until printing is in the print queue and cannot delete them to get other jobs to Align... Printer, and the press . Cannot delete documents from the print queue If you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 ...
User's Guide
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...of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 113 • "Paper jam in the duplex unit" on page 114 • "Paper...damaged, then use a new one or more information, see the computer documentation. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 113 Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on page 116 Paper jam in the ADF (selected models ...
...of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 113 • "Paper jam in the duplex unit" on page 114 • "Paper...damaged, then use a new one or more information, see the computer documentation. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 113 Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on page 116 Paper jam in the ADF (selected models ...
User's Guide
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... unit to check for clearing a paper jam. CAUTION-POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper path. Troubleshooting 114 Note: Be careful not to turn the printer back on.
... unit to check for clearing a paper jam. CAUTION-POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper path. Troubleshooting 114 Note: Be careful not to turn the printer back on.
User's Guide
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Note: Be careful not to tear the paper while removing it out. Paper jam in the ADF (selected models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 115 2 Firmly grasp the paper, and then gently pull it . 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 5 From your computer, resume the print job.
Note: Be careful not to tear the paper while removing it out. Paper jam in the ADF (selected models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 115 2 Firmly grasp the paper, and then gently pull it . 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 5 From your computer, resume the print job.
User's Guide
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... paper while removing it. 2 Close the ADF door. 3 Touch DONE or press , depending on page 117 Troubleshooting 116 REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of the following: CHECK PAPER CONDITION Use only new, unwrinkled...
... paper while removing it. 2 Close the ADF door. 3 Touch DONE or press , depending on page 117 Troubleshooting 116 REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of the following: CHECK PAPER CONDITION Use only new, unwrinkled...
User's Guide
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..., use these solutions do not remove the streaks or lines on page 118 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK MINIMUM PRINT SETTINGS Unless you... troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. • "Print speed is slow" on page ...
..., use these solutions do not remove the streaks or lines on page 118 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK MINIMUM PRINT SETTINGS Unless you... troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. • "Print speed is slow" on page ...
User's Guide
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Try one or more RAM. Copy and scan troubleshooting • "Copier or scanner does not respond" on page 119 • "Scanner unit does not close" on page 119 ...REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not ... too long or freezes the computer" on page 120 • "Cannot scan to a computer over a network" on page 120 Troubleshooting 118
Try one or more RAM. Copy and scan troubleshooting • "Copier or scanner does not respond" on page 119 • "Scanner unit does not close" on page 119 ...REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not ... too long or freezes the computer" on page 120 • "Cannot scan to a computer over a network" on page 120 Troubleshooting 118
User's Guide
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... PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON ... THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Troubleshooting 119 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS ...
... PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON ... THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Troubleshooting 119 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS ...
User's Guide
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... THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Fax troubleshooting • "Fax troubleshooting checklist" on page 121 • "Cannot send faxes" on page 121 • "Cannot receive faxes" on page 123 • "Cannot run ...over a network If the "Before you continue to have connected to fax" on page 58 • "Faxing FAQ" on the computer. Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the computer. If the cable is marked with a USB symbol.
... THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Fax troubleshooting • "Fax troubleshooting checklist" on page 121 • "Cannot send faxes" on page 121 • "Cannot receive faxes" on page 123 • "Cannot run ...over a network If the "Before you continue to have connected to fax" on page 58 • "Faxing FAQ" on the computer. Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the computer. If the cable is marked with a USB symbol.