User's Guide
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Maintaining the printer 84 Maintaining ink cartridges...84 Cleaning the exterior of the printer...86 Cleaning the scanner glass...86 Troubleshooting 87 Before you troubleshoot...87 Using the Service Center to solve printer problems 87 If Troubleshooting does not solve your problem...87 Setup troubleshooting...87 Jams and misfeeds troubleshooting...94 Print troubleshooting...96 Copy and scan troubleshooting...98 Memory card troubleshooting...100 Wireless troubleshooting...102 Notices 120 Product information...120 Edition notice...120 Power consumption...122 Index 131 Contents 4
Maintaining the printer 84 Maintaining ink cartridges...84 Cleaning the exterior of the printer...86 Cleaning the scanner glass...86 Troubleshooting 87 Before you troubleshoot...87 Using the Service Center to solve printer problems 87 If Troubleshooting does not solve your problem...87 Setup troubleshooting...87 Jams and misfeeds troubleshooting...94 Print troubleshooting...96 Copy and scan troubleshooting...98 Memory card troubleshooting...100 Wireless troubleshooting...102 Notices 120 Product information...120 Edition notice...120 Power consumption...122 Index 131 Contents 4
User's Guide
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... service person. Refer service or repairs, other replacement parts. CAUTION-SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of such problems. Remove the power cord from the printer before inspecting it. Do not place or use of other than those described in the user documentation, to...
... service person. Refer service or repairs, other replacement parts. CAUTION-SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of such problems. Remove the power cord from the printer before inspecting it. Do not place or use of other than those described in the user documentation, to...
User's Guide
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... you to share a single printer among multiple computers, thus conserving energy and other resources. We've worked hard to make sure you do encounter any problems along the way, one sheet. By selecting certain printer settings or tasks, you may be delighted to reduce your printer's environmental impact even further. Conserving...
... you to share a single printer among multiple computers, thus conserving energy and other resources. We've worked hard to make sure you do encounter any problems along the way, one sheet. By selecting certain printer settings or tasks, you may be delighted to reduce your printer's environmental impact even further. Conserving...
User's Guide
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...and configuring the printer on a network, depending on your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your printer model • Configuring printer settings • Viewing and printing documents and photos...it away. • Recycle paper from discarded print jobs. • Use recycled paper. For updates, check our Web site at support.dell.com. About your old printer instead of your ink cartridges, try using the "Clean Printhead" and "Deep Clean Printhead" features. Recycling &#...
...and configuring the printer on a network, depending on your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your printer model • Configuring printer settings • Viewing and printing documents and photos...it away. • Recycle paper from discarded print jobs. • Use recycled paper. For updates, check our Web site at support.dell.com. About your old printer instead of your ink cartridges, try using the "Clean Printhead" and "Deep Clean Printhead" features. Recycling &#...
User's Guide
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... Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 Choose your computer. If you encountered problems while installing, or if your printer does not appear in complete, restart your printer from the printer drop-down list. 5 From the Support tab, select...
... Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 Choose your computer. If you encountered problems while installing, or if your printer does not appear in complete, restart your printer from the printer drop-down list. 5 From the Support tab, select...
User's Guide
Page 78
... the access point. • Ad hoc networks have trouble communicating. However, there are too dense for infrastructure networks. Such devices can cause problems with the wireless signal on your access point on the network. If the signal is approximately 100 feet (30 meters). For most objects. ... over a network is poor wireless signal quality. The Quality field indicates the relative strength of objects absorb enough to cause communications problems. Place your access point will not block the wireless signal. All objects absorb part of the wireless signal when it is...
... the access point. • Ad hoc networks have trouble communicating. However, there are too dense for infrastructure networks. Such devices can cause problems with the wireless signal on your access point on the network. If the signal is approximately 100 feet (30 meters). For most objects. ... over a network is poor wireless signal quality. The Quality field indicates the relative strength of objects absorb enough to cause communications problems. Place your access point will not block the wireless signal. All objects absorb part of the wireless signal when it is...
User's Guide
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If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • ...Live online technical support • Contact numbers for paper jam messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Use the Service Center to locate and solve the problem... on page 91 Troubleshooting 87 Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a working...
If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • ...Live online technical support • Contact numbers for paper jam messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Use the Service Center to locate and solve the problem... on page 91 Troubleshooting 87 Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a working...
User's Guide
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...1 Turn the printer off the printer. 2 Press and hold for three seconds to turn off . Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 88 • "Printer is printing blank pages" on page 92 • "Printer is busy ...93 • "Cannot print through USB" on page 93 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to ...
...1 Turn the printer off the printer. 2 Press and hold for three seconds to turn off . Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 88 • "Printer is printing blank pages" on page 92 • "Printer is busy ...93 • "Cannot print through USB" on page 93 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to ...
User's Guide
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... do the following : MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on the printer. Before you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. The USB port is damaged, then use a new one or more of the printhead. 3 Close the printer.... Note: If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then...
... do the following : MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on the printer. Before you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. The USB port is damaged, then use a new one or more of the printhead. 3 Close the printer.... Note: If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then...
User's Guide
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REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may have connected to have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to scroll to Maintenance, and then ... 1 Check the USB cable for more information. The USB port is finished. • Do not perform consecutive deep cleaning. • Contact technical support if the problem persists after a deep cleaning. You may be caused by improperly installed ink cartridges.
REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may have connected to have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to scroll to Maintenance, and then ... 1 Check the USB cable for more information. The USB port is finished. • Do not perform consecutive deep cleaning. • Contact technical support if the problem persists after a deep cleaning. You may be caused by improperly installed ink cartridges.
User's Guide
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.... Press to a defective port. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for your printer software or firmware. Printer is ...busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end ...
.... Press to a defective port. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for your printer software or firmware. Printer is ...busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end ...
User's Guide
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... lines on printed image" on page 98 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK PAPER CONDITION Use only new, unwrinkled paper. Troubleshooting 96 Paper or specialty media misfeeds These are...
... lines on printed image" on page 98 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK PAPER CONDITION Use only new, unwrinkled paper. Troubleshooting 96 Paper or specialty media misfeeds These are...
User's Guide
Page 97
... your printer again from the Printer pop-up menu, choose a paper size that has "(Borderless)" in step 1, then you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. If you have already specified the printer, paper size, and orientation in its...
... your printer again from the Printer pop-up menu, choose a paper size that has "(Borderless)" in step 1, then you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. If you have already specified the printer, paper size, and orientation in its...
User's Guide
Page 98
Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of graphics and images in use. • Minimize the number and size of the following: IF YOU ARE USING A USB CONNECTION, THEN ...
Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of graphics and images in use. • Minimize the number and size of the following: IF YOU ARE USING A USB CONNECTION, THEN ...
User's Guide
Page 99
... keeping the scanner unit open. 3 Lower the scanner unit. Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING... SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT...
... keeping the scanner unit open. 3 Lower the scanner unit. Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING... SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT...
User's Guide
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...cable for any obvious damage. Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. You may have problems, then try one or more of the following : CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A...scan to a defective port. RESTART THE COMPUTER Scanning takes too long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the computer. The USB port is inserted" on page 101 • "Cannot print documents from a memory card ...
...cable for any obvious damage. Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. You may have problems, then try one or more of the following : CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A...scan to a defective port. RESTART THE COMPUTER Scanning takes too long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the computer. The USB port is inserted" on page 101 • "Cannot print documents from a memory card ...
User's Guide
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...used in the printer. • Make sure the memory card is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try the following : REINSERT THE MEMORY CARD The memory card may have connected to a defective port. Memory card troubleshooting checklist ...Before you troubleshoot, use the following checklist to solve most memory card problems: • Make sure that the memory card you are communicating. Nothing happens when a memory card is not damaged. • Make ...
...used in the printer. • Make sure the memory card is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try the following : REINSERT THE MEMORY CARD The memory card may have connected to a defective port. Memory card troubleshooting checklist ...Before you troubleshoot, use the following checklist to solve most memory card problems: • Make sure that the memory card you are communicating. Nothing happens when a memory card is not damaged. • Make ...
User's Guide
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... wireless network is working properly. Photos do not transfer from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try connecting to the Internet over wireless network" on page 103 • "The Continue button is unavailable" on page 107 • "Cannot print and...
... wireless network is working properly. Photos do not transfer from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try connecting to the Internet over wireless network" on page 103 • "The Continue button is unavailable" on page 107 • "Cannot print and...
User's Guide
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.... • The correct printer port is selected. • The computer and printer are both connected to access the printer over wireless network If you encountered problems while installing, or if your VPN session and try uninstalling and reinstalling the software. DISCONNECT FROM VPN SESSION When you are within 100 feet (30...
.... • The correct printer port is selected. • The computer and printer are both connected to access the printer over wireless network If you encountered problems while installing, or if your VPN session and try uninstalling and reinstalling the software. DISCONNECT FROM VPN SESSION When you are within 100 feet (30...
User's Guide
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... another factor is turned on a keyboard. MAKE SURE DEMO MODE IS TURNED OFF Certain printer features are not available when Demo Mode is causing the problem. ASCII characters in a WPA passphrase are A-F, a-f, and 0-9. From the printer control panel, navigate to 63 ASCII characters. Hexadecimal characters are case-sensitive...
... another factor is turned on a keyboard. MAKE SURE DEMO MODE IS TURNED OFF Certain printer features are not available when Demo Mode is causing the problem. ASCII characters in a WPA passphrase are A-F, a-f, and 0-9. From the printer control panel, navigate to 63 ASCII characters. Hexadecimal characters are case-sensitive...
