Dell Technology Guide
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...-ray Disc is a trademark owned by Dell Inc. and other than its own. A01 under license; Other trademarks and trade names may be used in trademarks and trade names other countries.; NOTE: Steps may not apply to avoid the problem. Bluetooth is a trademark of your computer...death Steps pertaining to Microsoft® Windows Vista® and Windows® XP refer to change without the written permission of Dell Inc.; Intel and iAMT are either trademarks or registered trademarks of operating system installed on the version of Microsoft Corporation in this...
...-ray Disc is a trademark owned by Dell Inc. and other than its own. A01 under license; Other trademarks and trade names may be used in trademarks and trade names other countries.; NOTE: Steps may not apply to avoid the problem. Bluetooth is a trademark of your computer...death Steps pertaining to Microsoft® Windows Vista® and Windows® XP refer to change without the written permission of Dell Inc.; Intel and iAMT are either trademarks or registered trademarks of operating system installed on the version of Microsoft Corporation in this...
Dell Technology Guide
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...Storage 78 Solid-State Drive (SSD 78 Installing Drivers for Media Drives 79 Determining Whether a Device Driver is the Source of a Device Problem 79 Replacing a Driver With a Previous Version of the Driver 79 Using the Drivers and Utilities Media to Reinstall a Driver 80 Manually ...Reinstalling a Driver 80 Drive Problems 81 Optical Drive Problems 82 Hard Drive Problems 82 Working with RAID 83 RAID Level 0 83 RAID Level 1 84 RAID Level 0+1 Configuration 86 RAID Level 5 Configuration...
...Storage 78 Solid-State Drive (SSD 78 Installing Drivers for Media Drives 79 Determining Whether a Device Driver is the Source of a Device Problem 79 Replacing a Driver With a Previous Version of the Driver 79 Using the Drivers and Utilities Media to Reinstall a Driver 80 Manually ...Reinstalling a Driver 80 Drive Problems 81 Optical Drive Problems 82 Hard Drive Problems 82 Working with RAID 83 RAID Level 0 83 RAID Level 1 84 RAID Level 0+1 Configuration 86 RAID Level 5 Configuration...
Dell Technology Guide
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.... . . . . 171 Web Browsers for Viewing Internet Sites . . . . . 172 Web Addresses 173 Setting up Your Internet Connection 173 Windows Vista 173 Windows® XP 174 Troubleshooting Problems Connecting to the Internet 175 Web Browser Settings 175 Setting the Browser Home Page 175 Setting the Way the Browser Displays Web Pages 176 Saving...
.... . . . . 171 Web Browsers for Viewing Internet Sites . . . . . 172 Web Addresses 173 Setting up Your Internet Connection 173 Windows Vista 173 Windows® XP 174 Troubleshooting Problems Connecting to the Internet 175 Web Browser Settings 175 Setting the Browser Home Page 175 Setting the Way the Browser Displays Web Pages 176 Saving...
Dell Technology Guide
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... Display Properties Menu 244 Accessing Additional Functions With the Advanced Button 245 Accessing the Video Card Control Features . . . . 245 Getting Help for Video Display Resolution Problems 245 Adjusting Display Settings With the Vendor Video Card Control Panel 246 Windows Vista 246 Windows XP 246 Using the Wizards 247 Using a Video Card...
... Display Properties Menu 244 Accessing Additional Functions With the Advanced Button 245 Accessing the Video Card Control Features . . . . 245 Getting Help for Video Display Resolution Problems 245 Adjusting Display Settings With the Vendor Video Card Control Panel 246 Windows Vista 246 Windows XP 246 Using the Wizards 247 Using a Video Card...
Dell Technology Guide
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... Wizard to Configure Display Settings 248 Getting Help for Video Card Control Panels . . . 249 Troubleshooting Display Settings 249 Where to Find Help 249 Resolving Common Problems 249 17 Security and Privacy 251 Protecting Your Computer-Using Administrator Rights, User Groups, and Passwords 251 Administrator Rights 251 User Groups 252 Passwords 253...
... Wizard to Configure Display Settings 248 Getting Help for Video Card Control Panels . . . 249 Troubleshooting Display Settings 249 Where to Find Help 249 Resolving Common Problems 249 17 Security and Privacy 251 Protecting Your Computer-Using Administrator Rights, User Groups, and Passwords 251 Administrator Rights 251 User Groups 252 Passwords 253...
Dell Technology Guide
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Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad...
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad...
Dell Technology Guide
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S/PDIF Port (Toslink 328 Audio Ports 329 23 Getting Help 331 Obtaining Assistance 331 Dell Support Service 332 Technical Support and Customer Service . . . . 332 DellConnect 332 Online Services 333 AutoTech Service 334 Automated Order-Status Service 334 Problems With Your Order 334 Product Information 334 Returning Items for Warranty Repair or Credit 334 Before You Call 335 Contacting Dell 337 22 Contents
S/PDIF Port (Toslink 328 Audio Ports 329 23 Getting Help 331 Obtaining Assistance 331 Dell Support Service 332 Technical Support and Customer Service . . . . 332 DellConnect 332 Online Services 333 AutoTech Service 334 Automated Order-Status Service 334 Problems With Your Order 334 Product Information 334 Returning Items for Warranty Repair or Credit 334 Before You Call 335 Contacting Dell 337 22 Contents
Dell Technology Guide
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Windows Vista® Basic Computer Information Click Start → Control Panel→ System and Maintenance→ System to diagnose problems. You can also view more details about your computer through the Control Panel (see "Control Panel" on your computer information. Finding Information 25...Tools (from the Pick a Task options) to view your computer information and to view your computer, click Start → Help and Support→ Dell User and System guides (from the Pick a Topic options). Windows® XP User's Guides To view the user's guides available on page 26).
Windows Vista® Basic Computer Information Click Start → Control Panel→ System and Maintenance→ System to diagnose problems. You can also view more details about your computer through the Control Panel (see "Control Panel" on your computer information. Finding Information 25...Tools (from the Pick a Task options) to view your computer information and to view your computer, click Start → Help and Support→ Dell User and System guides (from the Pick a Topic options). Windows® XP User's Guides To view the user's guides available on page 26).
Dell Technology Guide
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... box. 3 Click OK. Troubleshooting a USB Pointing Device You may not be performed if you fail to reactivate a USB pointing device if any of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the pointing device. • Nothing happens when you click a button...
... box. 3 Click OK. Troubleshooting a USB Pointing Device You may not be performed if you fail to reactivate a USB pointing device if any of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the pointing device. • Nothing happens when you click a button...
Dell Technology Guide
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Keyboard Your keyboard provides different sets of keys to reinstall the driver. You may have problems with the pointing device, check the software driver for moving the cursor around in documents or windows: , , , , , , and arrow keys • Numeric keypad of numbers ... on System Restore see "Using Microsoft® Windows® System Restore" on page 265 HINT: If you still have to perform different sets of a Device Problem" on page 79.
Keyboard Your keyboard provides different sets of keys to reinstall the driver. You may have problems with the pointing device, check the software driver for moving the cursor around in documents or windows: , , , , , , and arrow keys • Numeric keypad of numbers ... on System Restore see "Using Microsoft® Windows® System Restore" on page 265 HINT: If you still have to perform different sets of a Device Problem" on page 79.
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... Back Driver. If an exclamation point is the Source of the Driver If a problem occurs on your computer after you installed the new driver. If Device Driver Rollback does not resolve the problem, use Windows Device Driver Rollback. 1 Click Start and right-click Computer. 2 ...may need to see "Using Microsoft® Windows® System Restore" on the device icon. Replacing a Driver With a Previous Version of a Device Problem 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 If a window appears asking permission to continue, click Continue. 4...
... Back Driver. If an exclamation point is the Source of the Driver If a problem occurs on your computer after you installed the new driver. If Device Driver Rollback does not resolve the problem, use Windows Device Driver Rollback. 1 Click Start and right-click Computer. 2 ...may need to see "Using Microsoft® Windows® System Restore" on the device icon. Replacing a Driver With a Previous Version of a Device Problem 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 If a window appears asking permission to continue, click Continue. 4...
Dell Technology Guide
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...Click Start→ My Computer. See the user documentation that came with your computer. HINT: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for driver software. 7 Click Browse, and ... IN THE SLOT CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R - E N S U R E T H A T M I C R O S O F T W I N D O W S R E C O G N I Z E S T H E D R I V E - Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that the original media is not listed, contact...
...Click Start→ My Computer. See the user documentation that came with your computer. HINT: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for driver software. 7 Click Browse, and ... IN THE SLOT CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R - E N S U R E T H A T M I C R O S O F T W I N D O W S R E C O G N I Z E S T H E D R I V E - Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that the original media is not listed, contact...
Dell Technology Guide
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... drive CLOSE OTHER PROGRAMS C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E - See "Running the Dell Diagnostics" on . Optical Drive Problems NOTE: High-speed optical drive vibration is partially ejected. 3 Gently pull out the tray until the tray is normal and may prevent the... CHECK DISK - 82 Drives and Media See the help files for drives that are not slot-loading) 1 Ensure that the disc is inserted properly. R U N THE DELL D I A G N O S T I T O N - Hard Drive Problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I C S - A hot hard drive may...
... drive CLOSE OTHER PROGRAMS C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E - See "Running the Dell Diagnostics" on . Optical Drive Problems NOTE: High-speed optical drive vibration is partially ejected. 3 Gently pull out the tray until the tray is normal and may prevent the... CHECK DISK - 82 Drives and Media See the help files for drives that are not slot-loading) 1 Ensure that the disc is inserted properly. R U N THE DELL D I A G N O S T I T O N - Hard Drive Problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I C S - A hot hard drive may...
Dell Technology Guide
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FOR MORE INFORMATION: To learn more about turning off computer dialog box appears. 4 Click the Turn Off button to shut down the computer. 2 Click Start and then select Turn Off menu. 3 The Turn off your computer is not operating properly, restarting Windows often solves the problem. NOTE: Windows operating systems start automatically when you turn on the computer. 100 Shutting Down Your Computer HINT: If your computer properly in Windows, see Windows Help and Support: click Start or → Help and Support.
FOR MORE INFORMATION: To learn more about turning off computer dialog box appears. 4 Click the Turn Off button to shut down the computer. 2 Click Start and then select Turn Off menu. 3 The Turn off your computer is not operating properly, restarting Windows often solves the problem. NOTE: Windows operating systems start automatically when you turn on the computer. 100 Shutting Down Your Computer HINT: If your computer properly in Windows, see Windows Help and Support: click Start or → Help and Support.
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... entered or changes made in that is not responding and then click End Task. In order to continue work, you may have to find the problem and fix it automatically. Applications tab program not responding End Task button If a program on your computer stops responding or appears frozen, Windows will be...
... entered or changes made in that is not responding and then click End Task. In order to continue work, you may have to find the problem and fix it automatically. Applications tab program not responding End Task button If a program on your computer stops responding or appears frozen, Windows will be...
Dell Technology Guide
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...in Safe Mode, you start in the corners of the display to start your computer. If an existing problem does not reappear when you can eliminate the default settings and basic device drivers as possible causes. Write ... is displayed when the computer stops responding, write down your computer in Safe Mode if you troubleshoot the problem later. FOR MORE INFORMATION: To learn more about shutting down the message. Press and hold the power ... Performance and Ensure Security)" on page 125 • Your system administrator • support.dell.com. See "Replacing a Battery" on .
...in Safe Mode, you start in the corners of the display to start your computer. If an existing problem does not reappear when you can eliminate the default settings and basic device drivers as possible causes. Write ... is displayed when the computer stops responding, write down your computer in Safe Mode if you troubleshoot the problem later. FOR MORE INFORMATION: To learn more about shutting down the message. Press and hold the power ... Performance and Ensure Security)" on page 125 • Your system administrator • support.dell.com. See "Replacing a Battery" on .
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... an Application When it Does not Respond Applications tab program not responding End Task button If an application stops responding, Windows tries to find the problem and fix it automatically. You can also end (or close) the application by other than by using the Add or Remove Programs utility, you may...
... an Application When it Does not Respond Applications tab program not responding End Task button If an application stops responding, Windows tries to find the problem and fix it automatically. You can also end (or close) the application by other than by using the Add or Remove Programs utility, you may...
Dell Technology Guide
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Cleaning Your Computer Before You Start Read the safety instructions available in the Dell™ safety information that come with the playback quality of your computer's operating system to manage and improve its performance. Cleaning Optical Drives and...remove any batteries. FOR MORE INFORMATION: To learn more about maintenance tasks, see "Navigation Devices (Mouse, Keyboard, Touch Pad)" on page 57. If you notice problems, such as an overview of the monitor with a soft cloth dampened with your computer. Use this document as skipping, with the compressed-air product. Tools...
Cleaning Your Computer Before You Start Read the safety instructions available in the Dell™ safety information that come with the playback quality of your computer's operating system to manage and improve its performance. Cleaning Optical Drives and...remove any batteries. FOR MORE INFORMATION: To learn more about maintenance tasks, see "Navigation Devices (Mouse, Keyboard, Touch Pad)" on page 57. If you notice problems, such as an overview of the monitor with a soft cloth dampened with your computer. Use this document as skipping, with the compressed-air product. Tools...
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... options to improve performance. system tools to monitor the status of your startup programs to help you find what you are looking for errors or problem areas. Open Disk Cleanup - advanced system tool to view security, application, and system events to manage and update system security for laptop computers. Adjust power...
... options to improve performance. system tools to monitor the status of your startup programs to help you find what you are looking for errors or problem areas. Open Disk Cleanup - advanced system tool to view security, application, and system events to manage and update system security for laptop computers. Adjust power...
Dell Technology Guide
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...Panel, you may cause system instability, reduced component operating life or permanent component damage. monitors your system performance to detect problems. FOR MORE INFORMATION: To learn more information about managing space on page 307. Improperly configuring these settings or choosing ...options outside the capabilities of System Setup provide users with ESA, Dell has preinstalled applications for computer performance to accept an End User License Agreement. NVIDIA Performance The NVIDIA Performance application integrates...
...Panel, you may cause system instability, reduced component operating life or permanent component damage. monitors your system performance to detect problems. FOR MORE INFORMATION: To learn more information about managing space on page 307. Improperly configuring these settings or choosing ...options outside the capabilities of System Setup provide users with ESA, Dell has preinstalled applications for computer performance to accept an End User License Agreement. NVIDIA Performance The NVIDIA Performance application integrates...