Setup Guide
Page 6
Contents Hardware Troubleshooter 32 Dell Diagnostics 33 System Recovery Options 35 System Restore 35 Dell Factory Image Restore 36 Operating System Reinstallation 38 Getting Help 40 Technical Support and Customer Service 41 DellConnect 41 Online Services 41 Automated Order-Status Service 42 Returning Items for Repair Under Warranty or for Credit 42 Before You Call 43 Contacting Dell 44 Finding More Information and Resources 46 Specifications 48 Appendix 53 Macrovision Product Notice 53 Index 54 4
Contents Hardware Troubleshooter 32 Dell Diagnostics 33 System Recovery Options 35 System Restore 35 Dell Factory Image Restore 36 Operating System Reinstallation 38 Getting Help 40 Technical Support and Customer Service 41 DellConnect 41 Online Services 41 Automated Order-Status Service 42 Returning Items for Repair Under Warranty or for Credit 42 Before You Call 43 Contacting Dell 44 Finding More Information and Resources 46 Specifications 48 Appendix 53 Macrovision Product Notice 53 Index 54 4
Setup Guide
Page 25
... water or a cleaning liquid to remove any dirt or fingerprints. 23 Solving Problems This section provides troubleshooting information for your problem using the following guidelines, see "Using Support Tools" on page 30 or "Contacting Dell" on screen) and wipe the surface and sides of the touch screen to wipe the touch screen...
... water or a cleaning liquid to remove any dirt or fingerprints. 23 Solving Problems This section provides troubleshooting information for your problem using the following guidelines, see "Using Support Tools" on page 30 or "Contacting Dell" on screen) and wipe the surface and sides of the touch screen to wipe the touch screen...
Setup Guide
Page 31
See the software documentation for troubleshooting information: --Ensure that the program is installed and configured properly. --Verify that your computer. --Ensure that the device drivers do not conflict with the operating system installed on your computer meets the minimum hardware requirements needed to run the software. Solving Problems 29 • Check the software documentation or contact the software manufacturer for information. --Ensure that the program is compatible with the program. --If necessary, uninstall and then reinstall the program.
See the software documentation for troubleshooting information: --Ensure that the program is installed and configured properly. --Verify that your computer. --Ensure that the device drivers do not conflict with the operating system installed on your computer meets the minimum hardware requirements needed to run the software. Solving Problems 29 • Check the software documentation or contact the software manufacturer for information. --Ensure that the program is compatible with the program. --If necessary, uninstall and then reinstall the program.
Setup Guide
Page 32
... to access: • Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/ Recovery, and Windows Vista®) • Alerts (technical support alerts relevant to run the application. Using Support Tools Dell Support Center The Dell Support Center helps you find the service, support, and system-specific information you troubleshoot problems with your computer. 30 Click...
... to access: • Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/ Recovery, and Windows Vista®) • Alerts (technical support alerts relevant to run the application. Using Support Tools Dell Support Center The Dell Support Center helps you find the service, support, and system-specific information you troubleshoot problems with your computer. 30 Click...
Setup Guide
Page 34
... an external power source to resolve the incompatibility. Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured, you could see the Service Manual on the Dell Support website at checkpoint [nnnn]. Alert! CMOS checksum ... during HDD boot test. CPU fan failure - See "Contacting Dell" on page 44 for assistance. To start the Hardware Troubleshooter: 1. See "Contacting Dell" on page 44 for assistance. Alternatively you can use the Hardware Troubleshooter to connect the USB device, or if your device has two...
... an external power source to resolve the incompatibility. Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured, you could see the Service Manual on the Dell Support website at checkpoint [nnnn]. Alert! CMOS checksum ... during HDD boot test. CPU fan failure - See "Contacting Dell" on page 44 for assistance. To start the Hardware Troubleshooter: 1. See "Contacting Dell" on page 44 for assistance. Alternatively you can use the Hardware Troubleshooter to connect the USB device, or if your device has two...
Setup Guide
Page 35
...display a screen image, see "Contacting Dell" on your computer. 33 Type hardware troubleshooter in "Lockups and Software Problems" on page 27 and run the Dell Diagnostics before you contact Dell for technical assistance. Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is active. Using Support Tools See... that is optional and may not ship with your hard drive or from your computer. Start the Dell Diagnostics from the Drivers and Utilities media. NOTE: Dell Diagnostics works only on (or restart) your hard drive. Ensure that the computer is connected to ...
...display a screen image, see "Contacting Dell" on your computer. 33 Type hardware troubleshooter in "Lockups and Software Problems" on page 27 and run the Dell Diagnostics before you contact Dell for technical assistance. Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is active. Using Support Tools See... that is optional and may not ship with your hard drive or from your computer. Start the Dell Diagnostics from the Drivers and Utilities media. NOTE: Dell Diagnostics works only on (or restart) your hard drive. Ensure that the computer is connected to ...
Setup Guide
Page 42
... available in all locations outside the continental U.S. See "Dell Diagnostics" on page 33 for help with installation and troubleshooting procedures. NOTE: Some of online services available at the computer so that pertain to run Dell Diagnostics. 3. See "Online Services" on availability. 40... Call your Express Service Code to route the call directly to diagnose and troubleshoot the problem: 1. If the preceding steps have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. See ...
... available in all locations outside the continental U.S. See "Dell Diagnostics" on page 33 for help with installation and troubleshooting procedures. NOTE: Some of online services available at the computer so that pertain to run Dell Diagnostics. 3. See "Online Services" on availability. 40... Call your Express Service Code to route the call directly to diagnose and troubleshoot the problem: 1. If the preceding steps have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. See ...
Setup Guide
Page 45
... page 44. 2. If possible, turn on a label under the display glass. Include a copy of loss during operations, or try other troubleshooting steps possible only at Dell's receiving dock and returned to Dell. You are missing any of the invoice and a letter describing the reason for paying shipping expenses. NOTE: Returns that belong with...
... page 44. 2. If possible, turn on a label under the display glass. Include a copy of loss during operations, or try other troubleshooting steps possible only at Dell's receiving dock and returned to Dell. You are missing any of the invoice and a letter describing the reason for paying shipping expenses. NOTE: Returns that belong with...
Setup Guide
Page 46
... /No • Network, version, and network adapter: • Programs and versions: See your area. Dell provides several online and telephonebased support and service options. If the computer is connected to determine the contents of problem and troubleshooting procedures you can find contact information on a label under the display glass. Getting Help Diagnostic...
... /No • Network, version, and network adapter: • Programs and versions: See your area. Dell provides several online and telephonebased support and service options. If the computer is connected to determine the contents of problem and troubleshooting procedures you can find contact information on a label under the display glass. Getting Help Diagnostic...
Setup Guide
Page 57
D DellConnect 41 Dell Diagnostics 33 Dell Factory Image Restore 35 Dell Support Center 30 Dell support website 47 Dell Technology Guide for futher information 46 Dell Touch Zone 18 drivers and downloads 47 drives and devices 48 DVDs, playing and creating 21 E email addresses for technical support 42 energy conserving 22 expansion bus 50 F finding more information 46 flick 19 front-side connectors 12 FTP login, anonymous 42 G gestures 19 H hard drive activity light 15 hardware problems diagnosing 33 Hardware Troubleshooter 32 headphone front connector 15 Index 55
D DellConnect 41 Dell Diagnostics 33 Dell Factory Image Restore 35 Dell Support Center 30 Dell support website 47 Dell Technology Guide for futher information 46 Dell Touch Zone 18 drivers and downloads 47 drives and devices 48 DVDs, playing and creating 21 E email addresses for technical support 42 energy conserving 22 expansion bus 50 F finding more information 46 flick 19 front-side connectors 12 FTP login, anonymous 42 G gestures 19 H hard drive activity light 15 hardware problems diagnosing 33 Hardware Troubleshooter 32 headphone front connector 15 Index 55