Quick Reference Guide
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... Incompatibilities 30 Using Microsoft® Windows® XP System Restore 30 Using the Last Known Good Configuration 31 Dell Diagnostics 32 Before you start testing 33 Beep Codes 33 Error Messages 35 Diagnostic Lights 35 Diagnostic Light Codes Before POST 35 Diagnostic Light Codes During POST 37 Frequently Asked Questions 42 Index 43 Contents 3
... Incompatibilities 30 Using Microsoft® Windows® XP System Restore 30 Using the Last Known Good Configuration 31 Dell Diagnostics 32 Before you start testing 33 Beep Codes 33 Error Messages 35 Diagnostic Lights 35 Diagnostic Light Codes Before POST 35 Diagnostic Light Codes During POST 37 Frequently Asked Questions 42 Index 43 Contents 3
Quick Reference Guide
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... to care for technicians or experienced users. NOTE: Drivers and documentation updates can use the CD to reinstall drivers, run the Dell™ Diagnostics • Error codes and diagnostic lights • How to remove and install parts • How to your computer. Quick Reference Guide 5 You ...can be found at support.dell.com. Readme files may be available in certain countries. Some features or media may ship with ...
... to care for technicians or experienced users. NOTE: Drivers and documentation updates can use the CD to reinstall drivers, run the Dell™ Diagnostics • Error codes and diagnostic lights • How to remove and install parts • How to your computer. Quick Reference Guide 5 You ...can be found at support.dell.com. Readme files may be available in certain countries. Some features or media may ship with ...
Quick Reference Guide
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... settings • How to direct your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to troubleshoot and solve problems • Service Tag and Express Service Code • Microsoft Windows License Label Find It Here Dell™ Product Information Guide User's Guide Microsoft®Windows®...
... settings • How to direct your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to troubleshoot and solve problems • Service Tag and Express Service Code • Microsoft Windows License Label Find It Here Dell™ Product Information Guide User's Guide Microsoft®Windows®...
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The dual-monitor cable is for the second monitor. the blue connector is for the primary monitor, and the black connector is color-coded; To enable dual-monitor support, both monitors must be attached to the computer when you want to connect your computer to a VGA monitor. Dual VGA Y ...
The dual-monitor cable is for the second monitor. the blue connector is for the primary monitor, and the black connector is color-coded; To enable dual-monitor support, both monitors must be attached to the computer when you want to connect your computer to a VGA monitor. Dual VGA Y ...
Quick Reference Guide
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... 1000-Mbps (or 1-Gbps) network and the computer. 13 diagnostic lights (4) Use these lights to help you troubleshoot a computer problem based on the diagnostic code. To exit from a power-saving state, see "Diagnostic Lights" on page 35. Quick Reference Guide 17 See "Diagnostic Lights" on page 35 for a... description of light codes that you use the power button to turn off or in the Windows Device Manager. NOTICE: To avoid losing data, do not use the back...
... 1000-Mbps (or 1-Gbps) network and the computer. 13 diagnostic lights (4) Use these lights to help you troubleshoot a computer problem based on the diagnostic code. To exit from a power-saving state, see "Diagnostic Lights" on page 35. Quick Reference Guide 17 See "Diagnostic Lights" on page 35 for a... description of light codes that you use the power button to turn off or in the Windows Device Manager. NOTICE: To avoid losing data, do not use the back...
Quick Reference Guide
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...to identify a more serious cause. 3 Contact Dell for your computer. 9 When the Dell Diagnostics Main Menu appears, select the test that the computer encountered a memory problem. One possible beep code (code 1-3-1) consists of one time only. Starting the Dell Diagnostics From the Drivers and Utilities CD NOTE: ...are listed, select the version appropriate for technical assistance. Then shut down your User's Guide. 2 Run the Dell Diagnostics to start -up: 1 Write down the beep code on the "Diagnostics Checklist" in the Product Information Guide. • Turn on your printer if one beep....
...to identify a more serious cause. 3 Contact Dell for your computer. 9 When the Dell Diagnostics Main Menu appears, select the test that the computer encountered a memory problem. One possible beep code (code 1-3-1) consists of one time only. Starting the Dell Diagnostics From the Drivers and Utilities CD NOTE: ...are listed, select the version appropriate for technical assistance. Then shut down your User's Guide. 2 Run the Dell Diagnostics to start -up: 1 Write down the beep code on the "Diagnostics Checklist" in the Product Information Guide. • Turn on your printer if one beep....
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Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 1-3-2 3-1-1 3-1-2 3-1-3 3-1-4 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 4-2-1 4-2-2 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 4-4-1 4-4-2 Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Programmable interval timer failure DMA initialization failure DMA page register read/write ... protected mode Memory failure above address 0FFFFh Timer-chip counter 2 failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory 34 Quick Reference Guide
Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 1-3-2 3-1-1 3-1-2 3-1-3 3-1-4 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 4-2-1 4-2-2 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 4-4-1 4-4-2 Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Programmable interval timer failure DMA initialization failure DMA page register read/write ... protected mode Memory failure above address 0FFFFh Timer-chip counter 2 failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory 34 Quick Reference Guide
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...is connected to a working electrical outlet and then press the power button. When the computer starts normally, the lights flash. Diagnostic Light Codes Before POST Diagnostic Lights Power Light off off " or green. If the problem is in the User's Guide for technical assistance. If... that was running when the message appeared. Connect the computer to an electrical outlet. The computer is still not resolved, contact Dell for either the operating system or the program that of the procedures in this section, follow the safety instructions in the Product ...
...is connected to a working electrical outlet and then press the power button. When the computer starts normally, the lights flash. Diagnostic Light Codes Before POST Diagnostic Lights Power Light off off " or green. If the problem is in the User's Guide for technical assistance. If... that was running when the message appeared. Connect the computer to an electrical outlet. The computer is still not resolved, contact Dell for either the operating system or the program that of the procedures in this section, follow the safety instructions in the Product ...
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Quick Reference Guide 37 Diagnostic Lights (blinking) Power Light amber Problem Description A possible power supply failure has occurred. Diagnostic Light Codes During POST The power light displays a solid green for each card one at a time to the motherboard. A possible expansion card ... supply cables are plugged in to a different PCI slot and restart the computer after each move. 5 If the problem persists, contact Dell. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities"...
Quick Reference Guide 37 Diagnostic Lights (blinking) Power Light amber Problem Description A possible power supply failure has occurred. Diagnostic Light Codes During POST The power light displays a solid green for each card one at a time to the motherboard. A possible expansion card ... supply cables are plugged in to a different PCI slot and restart the computer after each move. 5 If the problem persists, contact Dell. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities"...
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... parallel, 19 power, 18 serial, 20 sound, 19-20 USB, 17, 19-20 D Dell support site, 7 Dell Diagnostics, 32-33 Dell Premier Support website, 6 diagnostic lights, 35 diagnostics beep codes, 33 Dell, 32-33 lights, 17, 35 documentation End User License Agreement, 6 ergonomics, 6 online,..., 6 warranty, 6 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 33 diagnostic lights, 35 H hard drive activity light, 16-17 hardware beep codes, 33 conflicts, 30 Dell Diagnostics, 32-33 Hardware Troubleshooter, 30 headphone connector, 17 Help and Support Center, 7 help file...
... parallel, 19 power, 18 serial, 20 sound, 19-20 USB, 17, 19-20 D Dell support site, 7 Dell Diagnostics, 32-33 Dell Premier Support website, 6 diagnostic lights, 35 diagnostics beep codes, 33 Dell, 32-33 lights, 17, 35 documentation End User License Agreement, 6 ergonomics, 6 online,..., 6 warranty, 6 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 33 diagnostic lights, 35 H hard drive activity light, 16-17 hardware beep codes, 33 conflicts, 30 Dell Diagnostics, 32-33 Hardware Troubleshooter, 30 headphone connector, 17 Help and Support Center, 7 help file...
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..., 8 P power button, 17 connector, 18 light, 17 problems beep codes, 33 conflicts, 30 Dell Diagnostics, 32-33 diagnostic lights, 35 restore to previous state, 30 Product Information Guide, 6 R regulatory information, 6 ResourceCD Dell Diagnostics, 32-33 S safety instructions, 6 Service Tag, 6 software conflicts..., 30 sound connectors line-in, 20 line-out, 19 support website, 7 System Restore, 30 T troubleshooting conflicts, 30 Dell Diagnostics, 32-33 diagnostic lights, 35 Hardware Troubleshooter, 30 Help and Support Center, 7 restore to previous state, 30 U USB connector...
..., 8 P power button, 17 connector, 18 light, 17 problems beep codes, 33 conflicts, 30 Dell Diagnostics, 32-33 diagnostic lights, 35 restore to previous state, 30 Product Information Guide, 6 R regulatory information, 6 ResourceCD Dell Diagnostics, 32-33 S safety instructions, 6 Service Tag, 6 software conflicts..., 30 sound connectors line-in, 20 line-out, 19 support website, 7 System Restore, 30 T troubleshooting conflicts, 30 Dell Diagnostics, 32-33 diagnostic lights, 35 Hardware Troubleshooter, 30 Help and Support Center, 7 restore to previous state, 30 U USB connector...
User Guide
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... Diagnostic Lights. Back View 1 power connector 2 card slots Insert the power cable. Back Panel Connectors For more information, see Power Management. The appearance of light codes that can help you troubleshoot problems with your computer. 10 microphone connector Use the microphone connector to indicate different states: ¡ No light - 9 power light..., or 1000-Mbps (or 1-Gbps) network and the computer. 13 diagnostic lights (4) Use these lights to help you troubleshoot a computer problem based on the diagnostic code.
... Diagnostic Lights. Back View 1 power connector 2 card slots Insert the power cable. Back Panel Connectors For more information, see Power Management. The appearance of light codes that can help you troubleshoot problems with your computer. 10 microphone connector Use the microphone connector to indicate different states: ¡ No light - 9 power light..., or 1000-Mbps (or 1-Gbps) network and the computer. 13 diagnostic lights (4) Use these lights to help you troubleshoot a computer problem based on the diagnostic code.
User Guide
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... System Info Processor Info Memory Info PCI Info Date/Time Boot Sequence Displays the Computer name, BIOS Version number, BIOS Date, Service Tag, Express Service Code, and Asset Tag. Drives SAS Controller Enables or disables the internal SAS controller. (On default) Diskette Drive (Internal default) Enables and disables the floppy drives...
... System Info Processor Info Memory Info PCI Info Date/Time Boot Sequence Displays the Computer name, BIOS Version number, BIOS Date, Service Tag, Express Service Code, and Asset Tag. Drives SAS Controller Enables or disables the internal SAS controller. (On default) Diskette Drive (Internal default) Enables and disables the floppy drives...
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...Dell Diagnostics l Error codes and diagnostic lights l How to remove and install parts l How to open my computer cover Readme files may ship with your computer. l Warranty information l Terms and Conditions (U.S. NOTE: Additional information may be included on your computer. Back to Contents Page Information About Your Computer Dell Precision™ Workstation 690... User's Guide Finding Information Specifications Finding Information NOTE: Some features or media may be found at support.dell.com. You can be...
...Dell Diagnostics l Error codes and diagnostic lights l How to remove and install parts l How to open my computer cover Readme files may ship with your computer. l Warranty information l Terms and Conditions (U.S. NOTE: Additional information may be included on your computer. Back to Contents Page Information About Your Computer Dell Precision™ Workstation 690... User's Guide Finding Information Specifications Finding Information NOTE: Some features or media may be found at support.dell.com. You can be...
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... computer configuration, product specifications, and white papers l Downloads - To reinstall your Dell computer. Computer documentation, details on your problem and click the arrow icon. 3. Dell Support Website - l Enter the Express Service Code to view the appropriate support site. l Solutions - Upgrade information for Dell™ 3.5-inch USB floppy drives, optical drives, and USB devices. support...
... computer configuration, product specifications, and white papers l Downloads - To reinstall your Dell computer. Computer documentation, details on your problem and click the arrow icon. 3. Dell Support Website - l Enter the Express Service Code to view the appropriate support site. l Solutions - Upgrade information for Dell™ 3.5-inch USB floppy drives, optical drives, and USB devices. support...
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...Code icon, and follow the directions. Call your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to the proper support personnel. Select your local Dell representative for help with installation and troubleshooting procedures. 5. Back to Contents Page Getting Help Dell Precision™ Workstation 690... User's Guide Technical Assistance Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need...
...Code icon, and follow the directions. Call your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to the proper support personnel. Select your local Dell representative for help with installation and troubleshooting procedures. 5. Back to Contents Page Getting Help Dell Precision™ Workstation 690... User's Guide Technical Assistance Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need...
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...table. Remember to determine the contents of problem and troubleshooting procedures you performed: Contacting Dell To contact Dell electronically, you call. Error message, beep code, or diagnostic code: Description of the system's start-up files. NOTE: Toll-free numbers are ... need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following websites: l www.dell.com l support.dell.com (support) For specific web addresses for which codes to Dell. Country (City) International Access Code Country Code City Code Anguilla Department Name ...
...table. Remember to determine the contents of problem and troubleshooting procedures you performed: Contacting Dell To contact Dell electronically, you call. Error message, beep code, or diagnostic code: Description of the system's start-up files. NOTE: Toll-free numbers are ... need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following websites: l www.dell.com l support.dell.com (support) For specific web addresses for which codes to Dell. Country (City) International Access Code Country Code City Code Anguilla Department Name ...
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... Access Code: 00 Country Code: 54 City Code: 11 Aruba Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2 Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1 Bahamas Barbados Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands Brunei Website: www.dell.com...
... Access Code: 00 Country Code: 54 City Code: 11 Aruba Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2 Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1 Bahamas Barbados Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands Brunei Website: www.dell.com...
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...; and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) China (Xiamen) Country Code: 86 City Code: 592 Colombia Costa Rica Czech Republic (Prague) International Access Code: 00 Country Code: 420 Technical Support (printers) Customer Care Customer Care Fax Home...
...; and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) China (Xiamen) Country Code: 86 City Code: 592 Colombia Costa Rica Czech Republic (Prague) International Access Code: 00 Country Code: 420 Technical Support (printers) Customer Care Customer Care Fax Home...
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... Dominica Dominican Republic Ecuador El Salvador Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Germany (Frankfurt) International Access Code: 00 Country Code: 49 City Code: 69 Greece International Access Code: 00 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care...
... Dominica Dominican Republic Ecuador El Salvador Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Germany (Frankfurt) International Access Code: 00 Country Code: 49 City Code: 69 Greece International Access Code: 00 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care...