Quick Reference Guide
Page 3
Contents Finding Information 5 Setting Up Your Dell Precision 670 Computer 9 Setting Up Your Dell Precision 470 Computer 15 Opening the Computer Cover 18 Caring for Your Computer 22 Solving Problems 22 Resolving Software and Hardware Incompatibilities 22 Microsoft Windows... System Restore in Windows XP 23 Using Last Known Good Configuration 24 When to Use the Dell Diagnostics 25 Before You Start Testing 25 Running the Dell Diagnostics 26 System Lights 27 Beep Codes 28 Error Messages 29 Diagnostic Lights 29 Memory Overview 36 Frequently Asked Questions 38 Index 41 Contents 3
Contents Finding Information 5 Setting Up Your Dell Precision 670 Computer 9 Setting Up Your Dell Precision 470 Computer 15 Opening the Computer Cover 18 Caring for Your Computer 22 Solving Problems 22 Resolving Software and Hardware Incompatibilities 22 Microsoft Windows... System Restore in Windows XP 23 Using Last Known Good Configuration 24 When to Use the Dell Diagnostics 25 Before You Start Testing 25 Running the Dell Diagnostics 26 System Lights 27 Beep Codes 28 Error Messages 29 Diagnostic Lights 29 Memory Overview 36 Frequently Asked Questions 38 Index 41 Contents 3
Quick Reference Guide
Page 22
... monitor screen, mouse, and keyboard (see a section in your User's Guide, go to support.dell.com (on my computer, and click Next. 22 Quick Reference Guide www.dell.com | support.dell.com Caring for Your Computer To help technical support diagnose and fix the problem(s). • If an... more information). Solving Problems Follow these suggestions: • To avoid losing or corrupting data, never turn off your computer when the hard drive light is on. • Schedule regular virus scans using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type ...
... monitor screen, mouse, and keyboard (see a section in your User's Guide, go to support.dell.com (on my computer, and click Next. 22 Quick Reference Guide www.dell.com | support.dell.com Caring for Your Computer To help technical support diagnose and fix the problem(s). • If an... more information). Solving Problems Follow these suggestions: • To avoid losing or corrupting data, never turn off your computer when the hard drive light is on. • Schedule regular virus scans using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type ...
Quick Reference Guide
Page 27
...system board may be faulty or incorrectly installed. Check the diagnostic lights to see if the specific problem is identified. Check the diagnostic lights to see if the specific problem is identified. The Dell Diagnostics is running , allow the testing to complete. The monitor... in the User's Guide for technical assistance. Check the diagnostic lights to see "Video Problems" in the User's Guide. System Lights These lights on the keyboard to wake the computer. A configuration error exists. If the Dell Diagnostics is identified. See "Power Problems" in the User's ...
...system board may be faulty or incorrectly installed. Check the diagnostic lights to see if the specific problem is identified. Check the diagnostic lights to see if the specific problem is identified. The Dell Diagnostics is running , allow the testing to complete. The monitor... in the User's Guide for technical assistance. Check the diagnostic lights to see "Video Problems" in the User's Guide. System Lights These lights on the keyboard to wake the computer. A configuration error exists. If the Dell Diagnostics is identified. See "Power Problems" in the User's ...
Quick Reference Guide
Page 29
..., your User's Guide for either the operating system or the program that was running when the message appeared. After the computer starts, all four lights display solid green. Quick Reference Guide 29 If an error occurs during start-up, a message may be yellow, green, or off. Error Messages... NOTE: If the message is not listed, see the documentation for suggestions on resolving any of the lights identify the problem. If the computer malfunctions, the color and sequence of the procedures in this section, follow the safety instructions located in ...
..., your User's Guide for either the operating system or the program that was running when the message appeared. After the computer starts, all four lights display solid green. Quick Reference Guide 29 If an error occurs during start-up, a message may be yellow, green, or off. Error Messages... NOTE: If the message is not listed, see the documentation for suggestions on resolving any of the lights identify the problem. If the computer malfunctions, the color and sequence of the procedures in this section, follow the safety instructions located in ...
Quick Reference Guide
Page 30
...outlet. yellow off A possible power supply or power cable failure has occurred. that the front-panel power light is not executing. the computer is still not resolved, contact Dell for technical assistance. If the problem is connected to turn on . Press the power button to an ...outlet. If the problem is on . off yellow off off 30 Quick Reference Guide If the power light is off, ensure that the frontpanel power light is still not resolved, contact Dell for technical assistance. yellow off off off The computer is in a normal off The computer is ...
...outlet. yellow off A possible power supply or power cable failure has occurred. that the front-panel power light is not executing. the computer is still not resolved, contact Dell for technical assistance. If the problem is connected to turn on . Press the power button to an ...outlet. If the problem is on . off yellow off off 30 Quick Reference Guide If the power light is off, ensure that the frontpanel power light is still not resolved, contact Dell for technical assistance. yellow off off off The computer is in a normal off The computer is ...
Quick Reference Guide
Page 31
... = green = off yellow A possible VRM 1 failure green has occurred. yellow off Quick Reference Guide 31 yellow green green A possible VRM 0 and VRM 1 Contact Dell for technical assistance. yellow off yellow A processor and/or VRM mismatch exists. Light Pattern ABCD ABCD ABCD ABCD = yellow = green = off Problem Description Suggested Resolution yellow off Diagnostic...
... = green = off yellow A possible VRM 1 failure green has occurred. yellow off Quick Reference Guide 31 yellow green green A possible VRM 0 and VRM 1 Contact Dell for technical assistance. yellow off yellow A processor and/or VRM mismatch exists. Light Pattern ABCD ABCD ABCD ABCD = yellow = green = off Problem Description Suggested Resolution yellow off Diagnostic...
Quick Reference Guide
Page 32
... testing. Suggested Resolution 1 Reseat the memory modules to ensure that your computer is identified, contact Dell for Normal Operation. 5 Press to boot to the operating system. 6 Run the Dell Diagnostics (see page 26). 7 If the memory module passes, shut down the computer, remove the... is defective, repeat the process with the remaining memory modules until new memory modules are installed. 32 Quick Reference Guide www.dell.com | support.dell.com Light Pattern ABCD yellow yellow green green = yellow = green = off Problem Description Memory modules are not defective. 8 When the...
... testing. Suggested Resolution 1 Reseat the memory modules to ensure that your computer is identified, contact Dell for Normal Operation. 5 Press to boot to the operating system. 6 Run the Dell Diagnostics (see page 26). 7 If the memory module passes, shut down the computer, remove the... is defective, repeat the process with the remaining memory modules until new memory modules are installed. 32 Quick Reference Guide www.dell.com | support.dell.com Light Pattern ABCD yellow yellow green green = yellow = green = off Problem Description Memory modules are not defective. 8 When the...
Quick Reference Guide
Page 33
Reinstall all power and data cables and restart the computer. A possible floppy or hard drive failure has occurred. Light Pattern ABCD yellow green yellow yellow ABCD yellow green yellow green ABCD yellow green green yellow ABCD yellow green green green = yellow ... remove a different card, and then restart the computer. 3 Repeat this process for resource conflicts (see your User's Guide). 4 If the problem persists, contact Dell. • If the computer has a graphics card, remove the card, reinstall it, and then restart the computer. • If the problem still exists, ...
Reinstall all power and data cables and restart the computer. A possible floppy or hard drive failure has occurred. Light Pattern ABCD yellow green yellow yellow ABCD yellow green yellow green ABCD yellow green green yellow ABCD yellow green green green = yellow ... remove a different card, and then restart the computer. 3 Repeat this process for resource conflicts (see your User's Guide). 4 If the problem persists, contact Dell. • If the computer has a graphics card, remove the card, reinstall it, and then restart the computer. • If the problem still exists, ...
Quick Reference Guide
Page 34
www.dell.com | support.dell.com Light Pattern ABCD green yellow yellow yellow = yellow = green = off Problem ...first memory module tested is defective, repeat the process with the remaining modules to the operating system. 6 Run the Dell Diagnostics. 7 If the memory module passes, shut down the computer, remove the memory module, and then repeat the... in Debug Mode. Suggested Resolution 1 Reseat the memory modules to ensure that your computer is identified, contact Dell for Normal Operation. 5 Press to boot to ensure that the remaining modules are not defective. 8 When the...
www.dell.com | support.dell.com Light Pattern ABCD green yellow yellow yellow = yellow = green = off Problem ...first memory module tested is defective, repeat the process with the remaining modules to the operating system. 6 Run the Dell Diagnostics. 7 If the memory module passes, shut down the computer, remove the memory module, and then repeat the... in Debug Mode. Suggested Resolution 1 Reseat the memory modules to ensure that your computer is identified, contact Dell for Normal Operation. 5 Press to boot to ensure that the remaining modules are not defective. 8 When the...
Quick Reference Guide
Page 35
... Verify that the memory modules that you are installing are compatible with your hardware failure has occurred. If the problem persists, contact Dell. Suggested Resolution Contact Dell for each card. A possible expansion card failure has occurred. 1 Determine if a conflict exists by removing a card (not ...Memory Overview" in your computer. • Reinstall the memory modules and restart the computer. • If the problem persists, contact Dell. Light Pattern ABCD ABCD green yellow yellow green green yellow green yellow ABCD green yellow green green ABCD = yellow = green = off ...
... Verify that the memory modules that you are installing are compatible with your hardware failure has occurred. If the problem persists, contact Dell. Suggested Resolution Contact Dell for each card. A possible expansion card failure has occurred. 1 Determine if a conflict exists by removing a card (not ...Memory Overview" in your computer. • Reinstall the memory modules and restart the computer. • If the problem persists, contact Dell. Light Pattern ABCD ABCD green yellow yellow green green yellow green yellow ABCD green yellow green green ABCD = yellow = green = off ...
Quick Reference Guide
Page 36
...the label on the memory module to the system board from the hard drive, CD drive, and DVD drive. • If the problem persists, contact Dell. Suggested Resolution • Ensure that your memory module labels match. condition after POST. = yellow = green = off Memory Overview NOTE: Your computer supports... be installed in pairs of matched size, speed, and rank (1R is single rank and 2R is in a normal operating None. www.dell.com | support.dell.com Light Pattern ABCD green green green yellow ABCD green green green green Problem Description Another failure has occurred.
...the label on the memory module to the system board from the hard drive, CD drive, and DVD drive. • If the problem persists, contact Dell. Suggested Resolution • Ensure that your memory module labels match. condition after POST. = yellow = green = off Memory Overview NOTE: Your computer supports... be installed in pairs of matched size, speed, and rank (1R is single rank and 2R is in a normal operating None. www.dell.com | support.dell.com Light Pattern ABCD green green green yellow ABCD green green green green Problem Description Another failure has occurred.
Quick Reference Guide
Page 41
... and Utilities, 5 operating system, 8 ResourceCD, 5 computer beep codes, 28 conflicts resolving software and hardware incompatibilities, 22 D Dell support site, 7 Dell Premier Support website, 6-7 Device Manager, 23 diagnostic lights, 29 diagnostics beep codes, 28 Drivers and Utilities CD, 5 lights, 29 documentation, 5, 14, 18 device, 5 online, 7 Product Information Guide, 6 ResourceCD, 5 User's Guide, 6 drivers ResourceCD, 5 Drivers and...
... and Utilities, 5 operating system, 8 ResourceCD, 5 computer beep codes, 28 conflicts resolving software and hardware incompatibilities, 22 D Dell support site, 7 Dell Premier Support website, 6-7 Device Manager, 23 diagnostic lights, 29 diagnostics beep codes, 28 Drivers and Utilities CD, 5 lights, 29 documentation, 5, 14, 18 device, 5 online, 7 Product Information Guide, 6 ResourceCD, 5 User's Guide, 6 drivers ResourceCD, 5 Drivers and...