Quick Reference Guide
Page 3
Contents Finding Information 5 Setting Up Your Dell Precision 670 Computer 9 Setting Up Your Dell Precision 470 Computer 15 Opening the Computer Cover 18 Caring for Your Computer 22 Solving Problems 22 Resolving Software and Hardware Incompatibilities 22 Microsoft Windows... System Restore in Windows XP 23 Using Last Known Good Configuration 24 When to Use the Dell Diagnostics 25 Before You Start Testing 25 Running the Dell Diagnostics 26 System Lights 27 Beep Codes 28 Error Messages 29 Diagnostic Lights 29 Memory Overview 36 Frequently Asked Questions 38 Index 41 Contents 3
Contents Finding Information 5 Setting Up Your Dell Precision 670 Computer 9 Setting Up Your Dell Precision 470 Computer 15 Opening the Computer Cover 18 Caring for Your Computer 22 Solving Problems 22 Resolving Software and Hardware Incompatibilities 22 Microsoft Windows... System Restore in Windows XP 23 Using Last Known Good Configuration 24 When to Use the Dell Diagnostics 25 Before You Start Testing 25 Running the Dell Diagnostics 26 System Lights 27 Beep Codes 28 Error Messages 29 Diagnostic Lights 29 Memory Overview 36 Frequently Asked Questions 38 Index 41 Contents 3
Quick Reference Guide
Page 22
... Solving Problems Follow these suggestions: • To avoid losing or corrupting data, never turn off your computer when the hard drive light is detected but incorrectly configured, you added or removed a computer part before the problem started, review the installation procedures and ensure that... a regular basis. • Periodically clean your monitor screen, mouse, and keyboard (see a section in your User's Guide, go to support.dell.com (on another computer if necessary) to resolve a hardware conflict on my computer, and click Next. 22 Quick Reference Guide Resolving Software and ...
... Solving Problems Follow these suggestions: • To avoid losing or corrupting data, never turn off your computer when the hard drive light is detected but incorrectly configured, you added or removed a computer part before the problem started, review the installation procedures and ensure that... a regular basis. • Periodically clean your monitor screen, mouse, and keyboard (see a section in your User's Guide, go to support.dell.com (on another computer if necessary) to resolve a hardware conflict on my computer, and click Next. 22 Quick Reference Guide Resolving Software and ...
Quick Reference Guide
Page 27
... problem is running , allow the testing to see if the specific problem is identified. The Dell Diagnostics is not identified, contact Dell for technical assistance. If the Dell Diagnostics is identified. Check the diagnostic lights to complete. Power Light Solid green Blinking green Blinks green several times and then turns off Solid yellow Blinking yellow...
... problem is running , allow the testing to see if the specific problem is identified. The Dell Diagnostics is not identified, contact Dell for technical assistance. If the Dell Diagnostics is identified. Check the diagnostic lights to complete. Power Light Solid green Blinking green Blinks green several times and then turns off Solid yellow Blinking yellow...
Quick Reference Guide
Page 29
...operating system or the program that was running when the message appeared. Quick Reference Guide 29 When the computer starts normally, the lights flash. If the computer malfunctions, the color and sequence of the procedures in this section, follow the safety instructions located in ...your computer has four lights labeled "A," "B," "C," and "D" on the monitor identifying the problem. The lights can be displayed on the front panel. See "Error Messages" in the Product Information Guide. If ...
...operating system or the program that was running when the message appeared. Quick Reference Guide 29 When the computer starts normally, the lights flash. If the computer malfunctions, the color and sequence of the procedures in this section, follow the safety instructions located in ...your computer has four lights labeled "A," "B," "C," and "D" on the monitor identifying the problem. The lights can be displayed on the front panel. See "Error Messages" in the Product Information Guide. If ...
Quick Reference Guide
Page 30
... in a normal off condition; yellow off failure has occurred. If the power light is off, ensure that the front-panel power light is on . If the problem is still not resolved, contact Dell for technical assistance. Press the power button to a off working PS/2 mouse ... has occurred. See "Advanced Features" in a reduced Use one of the appropriate methods to the computer. www.dell.com | support.dell.com Diagnostic Light Codes Before POST Light Pattern ABCD ABCD ABCD ABCD ABCD ABCD = yellow = green = off Problem Description Suggested Resolution off No electrical ...
... in a normal off condition; yellow off failure has occurred. If the power light is off, ensure that the front-panel power light is on . If the problem is still not resolved, contact Dell for technical assistance. Press the power button to a off working PS/2 mouse ... has occurred. See "Advanced Features" in a reduced Use one of the appropriate methods to the computer. www.dell.com | support.dell.com Diagnostic Light Codes Before POST Light Pattern ABCD ABCD ABCD ABCD ABCD ABCD = yellow = green = off Problem Description Suggested Resolution off No electrical ...
Quick Reference Guide
Page 31
yellow off yellow A processor and/or VRM mismatch exists. green failure has occurred. Light Pattern ABCD ABCD ABCD ABCD = yellow = green = off Problem Description Suggested Resolution yellow off yellow A possible VRM 1 failure green ... has occurred. Perform the procedure in "Processor Problems" in the User's Guide. yellow green green A possible VRM 0 and VRM 1 Contact Dell for technical assistance. off Diagnostic Light Codes During POST Light Pattern ABCD yellow yellow green yellow Problem Description Suggested Resolution A possible processor failure has occurred. Contact...
yellow off yellow A processor and/or VRM mismatch exists. green failure has occurred. Light Pattern ABCD ABCD ABCD ABCD = yellow = green = off Problem Description Suggested Resolution yellow off yellow A possible VRM 1 failure green ... has occurred. Perform the procedure in "Processor Problems" in the User's Guide. yellow green green A possible VRM 0 and VRM 1 Contact Dell for technical assistance. off Diagnostic Light Codes During POST Light Pattern ABCD yellow yellow green yellow Problem Description Suggested Resolution A possible processor failure has occurred. Contact...
Quick Reference Guide
Page 32
www.dell.com | support.dell.com Light Pattern ABCD yellow yellow green green = yellow = green = off Problem ...can operate in Pairs for a replacement. Suggested Resolution 1 Reseat the memory modules to the operating system. 6 Run the Dell Diagnostics (see page 26). 7 If the memory module passes, shut down the computer, remove the memory module, and ... tested is defective, repeat the process with the remaining modules to ensure that your computer is identified, contact Dell for Normal Operation. 5 Press to boot to ensure that the remaining modules are not defective. 8 When the...
www.dell.com | support.dell.com Light Pattern ABCD yellow yellow green green = yellow = green = off Problem ...can operate in Pairs for a replacement. Suggested Resolution 1 Reseat the memory modules to the operating system. 6 Run the Dell Diagnostics (see page 26). 7 If the memory module passes, shut down the computer, remove the memory module, and ... tested is defective, repeat the process with the remaining modules to ensure that your computer is identified, contact Dell for Normal Operation. 5 Press to boot to ensure that the remaining modules are not defective. 8 When the...
Quick Reference Guide
Page 33
...computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see your User's Guide). 4 If the problem persists, contact Dell. • If the computer has a graphics card, remove the card, reinstall it, and then restart the computer. • If the ...graphics card that you know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell. Light Pattern ABCD yellow green yellow yellow ABCD yellow green yellow green ABCD yellow green green yellow ABCD yellow green green green = yellow = ...
...computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see your User's Guide). 4 If the problem persists, contact Dell. • If the computer has a graphics card, remove the card, reinstall it, and then restart the computer. • If the ...graphics card that you know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell. Light Pattern ABCD yellow green yellow yellow ABCD yellow green yellow green ABCD yellow green green yellow ABCD yellow green green green = yellow = ...
Quick Reference Guide
Page 34
...memory modules until new memory modules are detected. The following message appears: Alert! If the first memory module tested is identified, contact Dell for a replacement. Please Populate Memory in connector DIMM_1. 4 Restart the computer. NOTE: If necessary, the computer can operate in... Debug Mode. Operating in debug mode until a memory error occurs during start-up or diagnostic testing. www.dell.com | support.dell.com Light Pattern ABCD green yellow yellow yellow = yellow = green = off Problem Description No memory modules are installed. 34 Quick Reference...
...memory modules until new memory modules are detected. The following message appears: Alert! If the first memory module tested is identified, contact Dell for a replacement. Please Populate Memory in connector DIMM_1. 4 Restart the computer. NOTE: If necessary, the computer can operate in... Debug Mode. Operating in debug mode until a memory error occurs during start-up or diagnostic testing. www.dell.com | support.dell.com Light Pattern ABCD green yellow yellow yellow = yellow = green = off Problem Description No memory modules are installed. 34 Quick Reference...
Quick Reference Guide
Page 35
...computer. • Reinstall the memory modules and restart the computer. • If the problem persists, contact Dell. If the problem persists, contact Dell. Suggested Resolution Contact Dell for resource conflicts (see "Memory Overview" in your User's Guide). A possible system board resource and/or... has occurred. User's Guide. If the computer starts normally, troubleshoot the last card removed from the computer for technical assistance. Light Pattern ABCD ABCD green yellow yellow green green yellow green yellow ABCD green yellow green green ABCD = yellow = green = off...
...computer. • Reinstall the memory modules and restart the computer. • If the problem persists, contact Dell. If the problem persists, contact Dell. Suggested Resolution Contact Dell for resource conflicts (see "Memory Overview" in your User's Guide). A possible system board resource and/or... has occurred. User's Guide. If the computer starts normally, troubleshoot the last card removed from the computer for technical assistance. Light Pattern ABCD ABCD green yellow yellow green green yellow green yellow ABCD green yellow green green ABCD = yellow = green = off...
Quick Reference Guide
Page 36
Suggested Resolution • Ensure that your memory module labels match. The computer is dual rank). www.dell.com | support.dell.com Light Pattern ABCD green green green yellow ABCD green green green green Problem Description Another failure has occurred. Example: 256MB 1Rx8 PC2-3200R-333-10: • ... the label on the memory module to the system board from the hard drive, CD drive, and DVD drive. • If the problem persists, contact Dell. Be sure that the cables are properly connected to determine its size, speed rank, and organization.
Suggested Resolution • Ensure that your memory module labels match. The computer is dual rank). www.dell.com | support.dell.com Light Pattern ABCD green green green yellow ABCD green green green green Problem Description Another failure has occurred. Example: 256MB 1Rx8 PC2-3200R-333-10: • ... the label on the memory module to the system board from the hard drive, CD drive, and DVD drive. • If the problem persists, contact Dell. Be sure that the cables are properly connected to determine its size, speed rank, and organization.
Quick Reference Guide
Page 41
... and Utilities, 5 operating system, 8 ResourceCD, 5 computer beep codes, 28 conflicts resolving software and hardware incompatibilities, 22 D Dell support site, 7 Dell Premier Support website, 6-7 Device Manager, 23 diagnostic lights, 29 diagnostics beep codes, 28 Drivers and Utilities CD, 5 lights, 29 documentation, 5, 14, 18 device, 5 online, 7 Product Information Guide, 6 ResourceCD, 5 User's Guide, 6 drivers ResourceCD, 5 Drivers and...
... and Utilities, 5 operating system, 8 ResourceCD, 5 computer beep codes, 28 conflicts resolving software and hardware incompatibilities, 22 D Dell support site, 7 Dell Premier Support website, 6-7 Device Manager, 23 diagnostic lights, 29 diagnostics beep codes, 28 Drivers and Utilities CD, 5 lights, 29 documentation, 5, 14, 18 device, 5 online, 7 Product Information Guide, 6 ResourceCD, 5 User's Guide, 6 drivers ResourceCD, 5 Drivers and...