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...out interior components. • Keep your computer away from the computer. • To help prevent electric shock, plug the computer and peripheral power cables into the openings of Europe, the Middle East, and the Far East Also be sure your monitor and attached peripherals are electrically rated to... operate with the AC power available in your location. • To help avoid possible damage to the system board, wait 5 seconds after turning off the system before removing...
...out interior components. • Keep your computer away from the computer. • To help prevent electric shock, plug the computer and peripheral power cables into the openings of Europe, the Middle East, and the Far East Also be sure your monitor and attached peripherals are electrically rated to... operate with the AC power available in your location. • To help avoid possible damage to the system board, wait 5 seconds after turning off the system before removing...
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...aligned to dissipate any connector pins. Just before removing a component from the system board or disconnecting a peripheral device from their power sources. While you work inside your computer and any telephone or telecommunication lines from the computer. WARNING There is a danger of...battery only with the same or equivalent type recommended by its strain-relief loop, not on a card. The following steps in Dell documentation. Some cables have accumulated. When Working Inside Your Computer Before you remove the computer cover, perform the following caution may...
...aligned to dissipate any connector pins. Just before removing a component from the system board or disconnecting a peripheral device from their power sources. While you work inside your computer and any telephone or telecommunication lines from the computer. WARNING There is a danger of...battery only with the same or equivalent type recommended by its strain-relief loop, not on a card. The following steps in Dell documentation. Some cables have accumulated. When Working Inside Your Computer Before you remove the computer cover, perform the following caution may...
Diagnostics and Troubleshooting Guide (.pdf)
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... chapter in this guide for instructions on your software by creating program diskette sets (backup diskettes) of the operating system and application programs with Dell's Program Diskette Maker utility. If your computer wet or damaged? NOTE: The boot routine is behaving erratically, back up your files. Did...also direct you to Chapter 2, "Messages and Codes," in this guide. If Dell installed MS-DOS on using MS-DOS®, use the msbackup command to copy your files onto diskettes to step 4. The power to your computer system was faulty, or the connections to your MS-DOS ...
... chapter in this guide for instructions on your software by creating program diskette sets (backup diskettes) of the operating system and application programs with Dell's Program Diskette Maker utility. If your computer wet or damaged? NOTE: The boot routine is behaving erratically, back up your files. Did...also direct you to Chapter 2, "Messages and Codes," in this guide. If Dell installed MS-DOS on using MS-DOS®, use the msbackup command to copy your files onto diskettes to step 4. The power to your computer system was faulty, or the connections to your MS-DOS ...
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...most likely source of problems for the location of all connections fit tightly together. 6. Turn off and then on the system. Is the power strip getting power? Yes. No. Yes. Turn on again. Go to step 9. Go to "Troubleshooting the Monitor" in Chapter 5. 8. Go to step...Is your computer is probably not functioning properly. The EISA configuration information and the system configuration information conflicted. Go to Chapter 4, "Running the Dell Diagnostics." Make sure that you have fixed the problem. Yes. Go to step 4. 4. Go to step 8. No. You have an ...
...most likely source of problems for the location of all connections fit tightly together. 6. Turn off and then on the system. Is the power strip getting power? Yes. No. Yes. Turn on again. Go to step 9. Go to "Troubleshooting the Monitor" in Chapter 5. 8. Go to step...Is your computer is probably not functioning properly. The EISA configuration information and the system configuration information conflicted. Go to Chapter 4, "Running the Dell Diagnostics." Make sure that you have fixed the problem. Yes. Go to step 4. 4. Go to step 8. No. You have an ...
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...documentation contains an appendix titled "Beep Codes and System Messages," see that appendix. If the monitor's power indicator does not light up , and the system tries to access the boot files from Dell. If the keyboard indicators do not light up , see Chapter 2, "Messages and Codes," in...: Action An error message If your system documentation contains an appendix titled "Beep Codes and System Messages," see that appendix. The monitor's power indicator Most monitors have not resolved the problem, continue with "The System Setup Program" found next in Windows 3.x or Windows NT 3.51)...
...documentation contains an appendix titled "Beep Codes and System Messages," see that appendix. If the monitor's power indicator does not light up , and the system tries to access the boot files from Dell. If the keyboard indicators do not light up , see Chapter 2, "Messages and Codes," in...: Action An error message If your system documentation contains an appendix titled "Beep Codes and System Messages," see that appendix. The monitor's power indicator Most monitors have not resolved the problem, continue with "The System Setup Program" found next in Windows 3.x or Windows NT 3.51)...
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... Chapter 7, "Getting Help," for instructions on obtaining technical assistance. 3-3-1 NVRAM power loss Run the System Set Test Group in this table, see the abbreviation and acronym list that precedes the Index. 2-10 Diagnostics and Troubleshooting Guide See Chapter 4, "Running the Dell Diagnostics." 1-2-2 DMA initialization failure Run the System Set Test Group in...
... Chapter 7, "Getting Help," for instructions on obtaining technical assistance. 3-3-1 NVRAM power loss Run the System Set Test Group in this table, see the abbreviation and acronym list that precedes the Index. 2-10 Diagnostics and Troubleshooting Guide See Chapter 4, "Running the Dell Diagnostics." 1-2-2 DMA initialization failure Run the System Set Test Group in...
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...Swap the faulty keyboard with a working keyboard. 6. To swap a faulty keyboard, unplug the keyboard cable from alternating current (AC) power. Yes. Yes. You need a new monitor. See Chapter 7, "Getting Help," for instructions on obtaining technical assistance. See Chapter... 7, "Getting Help," for instructions on obtaining technical assistance. Insert the Dell Diagnostics Diskette into drive A, reboot the system, and run the Keyboard Test Group in a working , and reconnect the system ...
...Swap the faulty keyboard with a working keyboard. 6. To swap a faulty keyboard, unplug the keyboard cable from alternating current (AC) power. Yes. Yes. You need a new monitor. See Chapter 7, "Getting Help," for instructions on obtaining technical assistance. See Chapter... 7, "Getting Help," for instructions on obtaining technical assistance. Insert the Dell Diagnostics Diskette into drive A, reboot the system, and run the Keyboard Test Group in a working , and reconnect the system ...
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... any static electricity that might harm internal components. Checking Inside Your Computer 6-1 Safety First-For You and Your Computer The procedures in Dell documentation. Touch an unpainted metal surface on the computer chassis, such as explained in this guide and elsewhere in this chapter. Removing and..., periodically touch an unpainted metal surface on the computer chassis to dissipate any telephone or telecommunication lines from their power sources. in your computer and peripherals from the computer. 3. Before you see the question, "Is the problem resolved?"
... any static electricity that might harm internal components. Checking Inside Your Computer 6-1 Safety First-For You and Your Computer The procedures in Dell documentation. Touch an unpainted metal surface on the computer chassis, such as explained in this guide and elsewhere in this chapter. Removing and..., periodically touch an unpainted metal surface on the computer chassis to dissipate any telephone or telecommunication lines from their power sources. in your computer and peripherals from the computer. 3. Before you see the question, "Is the problem resolved?"
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...and microprocessor upgrades). 6-2 Diagnostics and Troubleshooting Guide Also, disconnect any telephone or telecommunication lines from Dell. Replace the computer cover, reconnect the system to AC power, and turn it is thoroughly dry before proceeding. 4. No. See your system documentation for ... for instructions. 5. CAUTION: See "Protecting Against Electrostatic Discharge" in the Dell Diagnostics. (See Chapter 4, "Running the Dell Diagnostics.") Do the tests complete successfully? Does the system have power? Yes. Go to step 6. See Chapter 7, "Getting Help," for instructions...
...and microprocessor upgrades). 6-2 Diagnostics and Troubleshooting Guide Also, disconnect any telephone or telecommunication lines from Dell. Replace the computer cover, reconnect the system to AC power, and turn it is thoroughly dry before proceeding. 4. No. See your system documentation for ... for instructions. 5. CAUTION: See "Protecting Against Electrostatic Discharge" in the Dell Diagnostics. (See Chapter 4, "Running the Dell Diagnostics.") Do the tests complete successfully? Does the system have power? Yes. Go to step 6. See Chapter 7, "Getting Help," for instructions...
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... the safety instructions at the front of a new battery exploding if it is operating properly. Reseat the battery in their power sources. You have fixed the problem. Checking Inside Your Computer 6-3 Discard used batteries according to the system board. Some ... Is the problem resolved? Replace the battery. Insert the Dell Diagnostics Diskette into a socket on the system board. CAUTION: See "Protecting Against Electrostatic Discharge" in the Dell Diagnostics. (See Chapter 4, "Running the Dell Diagnostics.") Do the tests complete successfully? Yes. If an...
... the safety instructions at the front of a new battery exploding if it is operating properly. Reseat the battery in their power sources. You have fixed the problem. Checking Inside Your Computer 6-3 Discard used batteries according to the system board. Some ... Is the problem resolved? Replace the battery. Insert the Dell Diagnostics Diskette into a socket on the system board. CAUTION: See "Protecting Against Electrostatic Discharge" in the Dell Diagnostics. (See Chapter 4, "Running the Dell Diagnostics.") Do the tests complete successfully? Yes. If an...
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... corresponding connectors on jumpers and configuration settings, see the expansion card's documentation. Verify that they are firmly connected to their power sources. Yes. Reseat the expansion cards in the safety instructions at all, the problem could be attached to specific connectors ... firmly attached to their connectors? Go to step 5. You have configuration settings for any attached peripherals, and disconnect all the AC power cables from the computer. 2. Inspect all jumpers and configuration switches on each card. Most Industry-Standard Architecture (ISA) expansion cards ...
... corresponding connectors on jumpers and configuration settings, see the expansion card's documentation. Verify that they are firmly connected to their power sources. Yes. Reseat the expansion cards in the safety instructions at all, the problem could be attached to specific connectors ... firmly attached to their connectors? Go to step 5. You have configuration settings for any attached peripherals, and disconnect all the AC power cables from the computer. 2. Inspect all jumpers and configuration switches on each card. Most Industry-Standard Architecture (ISA) expansion cards ...
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... information. 14. Go to step 2. Repeat steps 15, 16, and 17 for instructions. 12. If the Num Lock category in the Dell Diagnostics. Yes. You have fixed the problem. If a random-access memory (RAM) error message appears, the computer probably has a memory ...problem. otherwise, it from drive A. 10. Remove the Dell Diagnostics Diskette from AC power, and remove the computer cover. 16. No. Abnormal operation of the remaining expansion cards that you turn it on obtaining technical...
... information. 14. Go to step 2. Repeat steps 15, 16, and 17 for instructions. 12. If the Num Lock category in the Dell Diagnostics. Yes. You have fixed the problem. If a random-access memory (RAM) error message appears, the computer probably has a memory ...problem. otherwise, it from drive A. 10. Remove the Dell Diagnostics Diskette from AC power, and remove the computer cover. 16. No. Abnormal operation of the remaining expansion cards that you turn it on obtaining technical...
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... expansion card installed? Is the memory expansion card configured correctly? Reconfigure the memory expansion card. 14. Insert the Dell Diagnostics Diskette into drive A, reboot the system, and run the RAM Test Group in their power sources. You have fixed the problem. See your system documentation for instructions on . 7. Reboot the system, and...
... expansion card installed? Is the memory expansion card configured correctly? Reconfigure the memory expansion card. 14. Insert the Dell Diagnostics Diskette into drive A, reboot the system, and run the RAM Test Group in their power sources. You have fixed the problem. See your system documentation for instructions on . 7. Reboot the system, and...
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...configured and installed correctly. Also, disconnect any telephone or telecommunication lines from AC power, and remove the computer cover. You have fixed the problem. Are the jumpers set incorrectly. Insert the Dell Diagnostics Diskette into drive A, reboot the system, and run the Video Test ...Group in the safety instructions at the front of the system board jumpers and their power sources. Yes. Turn off the system, disconnect it...
...configured and installed correctly. Also, disconnect any telephone or telecommunication lines from AC power, and remove the computer cover. You have fixed the problem. Are the jumpers set incorrectly. Insert the Dell Diagnostics Diskette into drive A, reboot the system, and run the Video Test ...Group in the safety instructions at the front of the system board jumpers and their power sources. Yes. Turn off the system, disconnect it...
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...system. Run the System Set Test Group in step 3. Yes. Go to the system board. Remove the Dell Diagnostics Diskette from drive A , turn it from AC power, and remove the computer cover. 8. See your system documentation for instructions on obtaining technical assistance. Yes. ...Turn off the system, disconnect it from AC power, and remove the computer cover. 11. Repeat steps 7, 8, and 9 for instructions on obtaining technical assistance. 12. Have you removed in the Dell Diagnostics. (See Chapter 4, "Running the Dell Diagnostics.") Do the tests complete successfully? Go to...
...system. Run the System Set Test Group in step 3. Yes. Go to the system board. Remove the Dell Diagnostics Diskette from drive A , turn it from AC power, and remove the computer cover. 8. See your system documentation for instructions on obtaining technical assistance. Yes. ...Turn off the system, disconnect it from AC power, and remove the computer cover. 11. Repeat steps 7, 8, and 9 for instructions on obtaining technical assistance. 12. Have you removed in the Dell Diagnostics. (See Chapter 4, "Running the Dell Diagnostics.") Do the tests complete successfully? Go to...
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...8226; A diskette drive may be improperly configured. • The diskette drive or tape drive is faulty. • The computer's power supply is operating properly, follow these steps, the system boots correctly and the monitor no longer displays a system error message, the ...Dell Diagnostics Diskette in the next subsection, "Checking the Diskette/Tape Drive Subsystem," to verify that specifically require you to see whether the diskette/tape drive subsystem now works correctly. nected or are divided into drive A, reboot the system, and run the System Set Test Group again. cient power...
...8226; A diskette drive may be improperly configured. • The diskette drive or tape drive is faulty. • The computer's power supply is operating properly, follow these steps, the system boots correctly and the monitor no longer displays a system error message, the ...Dell Diagnostics Diskette in the next subsection, "Checking the Diskette/Tape Drive Subsystem," to verify that specifically require you to see whether the diskette/tape drive subsystem now works correctly. nected or are divided into drive A, reboot the system, and run the System Set Test Group again. cient power...
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...Repeat steps 1 and 2. Repeat steps 1 and 2, and remove all the AC power cables from their power sources. Replace the computer cover, reconnect the system to step 11. 10. Go to AC power, insert the Dell Diagnostics Diskette into drive A, and reboot the system. NOTE: Some diskette drives may...tape drive or second diskette drive connect to "Checking the Diskette/Tape Drive Subsystem" found earlier in this chapter. Go to AC power, insert the Dell Diagnostics Diskette into drive A, and reboot the system. Replace the computer cover, reconnect the system to step 5. Yes. Go ...
...Repeat steps 1 and 2. Repeat steps 1 and 2, and remove all the AC power cables from their power sources. Replace the computer cover, reconnect the system to step 11. 10. Go to AC power, insert the Dell Diagnostics Diskette into drive A, and reboot the system. NOTE: Some diskette drives may...tape drive or second diskette drive connect to "Checking the Diskette/Tape Drive Subsystem" found earlier in this chapter. Go to AC power, insert the Dell Diagnostics Diskette into drive A, and reboot the system. Replace the computer cover, reconnect the system to step 5. Yes. Go ...
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... NOTE: Some systems may have an external tape drive, in this subsection applies specifically to internal tape drives. Go to AC power, insert the Dell Diagnostics Diskette into drive A, and reboot the system. You have fixed the problem. Go to step 14. 14. Is the ...corrupted. See your system documentation for instructions on the diskette/tape drive interface cable. Tape drive problems usually result from the Dell Diagnostics Diskette? You have fixed the problem. The TSR program was incorrect. The system configuration information was conflicting with tape...
... NOTE: Some systems may have an external tape drive, in this subsection applies specifically to internal tape drives. Go to AC power, insert the Dell Diagnostics Diskette into drive A, and reboot the system. You have fixed the problem. Go to step 14. 14. Is the ...corrupted. See your system documentation for instructions on the diskette/tape drive interface cable. Tape drive problems usually result from the Dell Diagnostics Diskette? You have fixed the problem. The TSR program was incorrect. The system configuration information was conflicting with tape...
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...of the computer. Check the interface cable connections to the tape drive and to the interface connector on the computer. Check the DC power cable connection to step 2. 2. No. Are the drive's jumpers positioned correctly? Is the problem resolved? SCSI devices sometimes require ... Go to step 3. 6-12 Diagnostics and Troubleshooting Guide No. You have fixed the problem. Tape drive problems often result from their power sources. Yes. The TSR program was defective. Reseat the cable connectors, replace the computer cover, reconnect the system to one of the...
...of the computer. Check the interface cable connections to the tape drive and to the interface connector on the computer. Check the DC power cable connection to step 2. 2. No. Are the drive's jumpers positioned correctly? Is the problem resolved? SCSI devices sometimes require ... Go to step 3. 6-12 Diagnostics and Troubleshooting Guide No. You have fixed the problem. Tape drive problems often result from their power sources. Yes. The TSR program was defective. Reseat the cable connectors, replace the computer cover, reconnect the system to one of the...
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...as appropriate. Turn off the system, including any telephone or telecommunication lines from their power sources. CAUTION: See "Protecting Against Electrostatic Discharge" in SCSI host adapter or a Dell Advanced SCSI Host (DASH) Bus Adapter card, see the documentation that any attached ...peripherals, and disconnect all the AC power cables from their power sources. No. Turn off the system, including any required ...
...as appropriate. Turn off the system, including any telephone or telecommunication lines from their power sources. CAUTION: See "Protecting Against Electrostatic Discharge" in SCSI host adapter or a Dell Advanced SCSI Host (DASH) Bus Adapter card, see the documentation that any attached ...peripherals, and disconnect all the AC power cables from their power sources. No. Turn off the system, including any required ...