User's Guide
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Maintaining the printer 83 Maintaining ink cartridges...83 Cleaning the exterior of the printer...85 Cleaning the scanner glass...85 Troubleshooting 86 Before you troubleshoot...86 Using the Service Center to solve printer problems 86 If Troubleshooting does not solve your problem...86 Setup troubleshooting...86 Jams and misfeeds troubleshooting...93 Print troubleshooting...95 Copy and scan troubleshooting...97 Memory card troubleshooting...99 Wireless troubleshooting...101 Notices 119 Product information...119 Edition notice...119 Power consumption...121 Index 130 Contents 4
Maintaining the printer 83 Maintaining ink cartridges...83 Cleaning the exterior of the printer...85 Cleaning the scanner glass...85 Troubleshooting 86 Before you troubleshoot...86 Using the Service Center to solve printer problems 86 If Troubleshooting does not solve your problem...86 Setup troubleshooting...86 Jams and misfeeds troubleshooting...93 Print troubleshooting...95 Copy and scan troubleshooting...97 Memory card troubleshooting...99 Wireless troubleshooting...101 Notices 119 Product information...119 Edition notice...119 Power consumption...121 Index 130 Contents 4
User's Guide
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For updates, check our Web site at support.dell.com. Before replacing and recycling your ink cartridges, try using less ink than normal and are ideal for printing documents that are you to print ... The setup documentation came with fewer cartridges. • Clean the printhead. Inks in High-Yield cartridges allow you looking for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your printer 7
For updates, check our Web site at support.dell.com. Before replacing and recycling your ink cartridges, try using less ink than normal and are ideal for printing documents that are you to print ... The setup documentation came with fewer cartridges. • Clean the printhead. Inks in High-Yield cartridges allow you looking for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your printer 7
User's Guide
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... updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support • Telephone support Dell Support Web site-support.dell.com Note: Select your country or region, ...and then select your printer 8 technicians • Supplies and accessories for your printer • Replacement cartridges Dell Printer Supplies Web site-dell.com/supplies You can purchase printer supplies online, by telephone, or in select retail stores. • Safety...
... updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support • Telephone support Dell Support Web site-support.dell.com Note: Select your country or region, ...and then select your printer 8 technicians • Supplies and accessories for your printer • Replacement cartridges Dell Printer Supplies Web site-dell.com/supplies You can purchase printer supplies online, by telephone, or in select retail stores. • Safety...
User's Guide
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...; This program is installed automatically with the printer software if the printer has wireless capability. Dell Fax Solutions (referred to as Service Center) • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Dell Service Center (referred to as Fax Solutions) • Send a fax. • Receive a fax in three...
...; This program is installed automatically with the printer software if the printer has wireless capability. Dell Fax Solutions (referred to as Service Center) • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Dell Service Center (referred to as Fax Solutions) • Send a fax. • Receive a fax in three...
User's Guide
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... Finder desktop, double-click the printer folder. 2 Double-click the icon of copies to use. Use the Dell All-In-One Center (referred to as All-In-One Center) Dell AIO Setup Utility (referred to as AIO Setup Utility) To • Scan photos and documents. • Customize... Services dialog (not available in Mac OS X version 10.5 or later) • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Dell. • Check the printer software version installed on the features of these programs, depending on thecomputer. The dialog lets you...
... Finder desktop, double-click the printer folder. 2 Double-click the icon of copies to use. Use the Dell All-In-One Center (referred to as All-In-One Center) Dell AIO Setup Utility (referred to as AIO Setup Utility) To • Scan photos and documents. • Customize... Services dialog (not available in Mac OS X version 10.5 or later) • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Dell. • Check the printer software version installed on the features of these programs, depending on thecomputer. The dialog lets you...
User's Guide
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... list. 3 Navigate to: Printer Home > select your printer folder 2 Double-click Wireless Setup Assistant. 3 Follow the instructions on the computer screen. See related topics on troubleshooting-specific connection types if you access your printer, depending on your needs. Configuring the printer for you. 1 Make sure your access point (wireless router) supports...
... list. 3 Navigate to: Printer Home > select your printer folder 2 Double-click Wireless Setup Assistant. 3 Follow the instructions on the computer screen. See related topics on troubleshooting-specific connection types if you access your printer, depending on your needs. Configuring the printer for you. 1 Make sure your access point (wireless router) supports...
User's Guide
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...Mac OS X version 10.4 or earlier a From the Finder, choose Utilities. Note: You can change the way you access your printer depending on troubleshooting-specific connection types if you have configured your printer for one end of a USB cable to the USB port on the computer. 2 Add the ... 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the printer Web site. 3 Double-click Dell Extras > Dell Setup Assistant. 4 Follow the instructions on the computer screen. Note: There is no need to remove the USB cable connecting the printer to the ...
...Mac OS X version 10.4 or earlier a From the Finder, choose Utilities. Note: You can change the way you access your printer depending on troubleshooting-specific connection types if you have configured your printer for one end of a USB cable to the USB port on the computer. 2 Add the ... 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the printer Web site. 3 Double-click Dell Extras > Dell Setup Assistant. 4 Follow the instructions on the computer screen. Note: There is no need to remove the USB cable connecting the printer to the ...
User's Guide
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...necessary. • Use the Service Center to find the following: • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 87 • "Printhead errors" on page 87 • "Software did not install... folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to locate and solve the problem (Windows only). • Turn the printer off, wait about 10...
...necessary. • Use the Service Center to find the following: • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 87 • "Printhead errors" on page 87 • "Software did not install... folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to locate and solve the problem (Windows only). • Turn the printer off, wait about 10...
User's Guide
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...display, indicating that the printer has been reset. 3 Complete the initial printer setup. Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 87 • "Printer is printing blank pages" on page 91 • "Printer is busy or ...the print queue" on page 92 • "Cannot print through USB" on page 92 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press ....
...display, indicating that the printer has been reset. 3 Complete the initial printer setup. Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 87 • "Printer is printing blank pages" on page 91 • "Printer is busy or ...the print queue" on page 92 • "Cannot print through USB" on page 92 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press ....
User's Guide
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Warning-Potential Damage: Do not touch the printhead ink filter or the printhead nozzles. 3 Wipe the contacts using a clean, lint-free cloth. • On the printhead Troubleshooting 88 REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead.
Warning-Potential Damage: Do not touch the printhead ink filter or the printhead nozzles. 3 Wipe the contacts using a clean, lint-free cloth. • On the printhead Troubleshooting 88 REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead.
User's Guide
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• On the printhead carrier Warning-Potential Damage: Do not touch the printhead ink filter or the printhead nozzles. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Troubleshooting 89 Note: If removing and reinserting the printhead does not resolve the error, then contact customer support.
• On the printhead carrier Warning-Potential Damage: Do not touch the printhead ink filter or the printhead nozzles. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Troubleshooting 89 Note: If removing and reinserting the printhead does not resolve the error, then contact customer support.
User's Guide
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... BEFORE SENDING THE PRINT JOB MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER Troubleshooting 90 Note: If you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. The USB port is missing pages If the "Before you...
... BEFORE SENDING THE PRINT JOB MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER Troubleshooting 90 Note: If you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. The USB port is missing pages If the "Before you...
User's Guide
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... THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges. See "Replacing ink cartridges" on page 11 for any obvious damage. Troubleshooting 91
... THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges. See "Replacing ink cartridges" on page 11 for any obvious damage. Troubleshooting 91
User's Guide
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....msc. Press to a defective port. You may not be communicating. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for your .... 2 Gently remove the power supply from the print queue If you have connected to wake up the printer. Troubleshooting 92 Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE PRINTER ...
....msc. Press to a defective port. You may not be communicating. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for your .... 2 Gently remove the power supply from the print queue If you have connected to wake up the printer. Troubleshooting 92 Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE PRINTER ...
User's Guide
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... page 95 Paper jam in the paper support Note: The parts inside the printer are sensitive. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 93 • "Paper jam in the paper support" on page 93 • "Paper jam in... removing it. 4 Press to check for jammed paper. 3 Firmly grasp the paper, and then gently pull it out. 3 Press Enter, or click OK. Troubleshooting 93 Avoid unnecessarily touching these parts while clearing jams. 1 Press to tear the paper while removing it. The Device Manager opens. 4 Click the plus sign...
... page 95 Paper jam in the paper support Note: The parts inside the printer are sensitive. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 93 • "Paper jam in the paper support" on page 93 • "Paper jam in... removing it. 4 Press to check for jammed paper. 3 Firmly grasp the paper, and then gently pull it out. 3 Press Enter, or click OK. Troubleshooting 93 Avoid unnecessarily touching these parts while clearing jams. 1 Press to tear the paper while removing it. The Device Manager opens. 4 Click the plus sign...
User's Guide
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... pull it . 3 Reinsert the duplex unit. 3 Press to tear the paper while removing it out. Note: Be careful not to turn the printer back on. Troubleshooting 94 Avoid unnecessarily touching these parts while clearing jams. 1 Push down the duplex latches and pull out the duplex unit.
... pull it . 3 Reinsert the duplex unit. 3 Press to tear the paper while removing it out. Note: Be careful not to turn the printer back on. Troubleshooting 94 Avoid unnecessarily touching these parts while clearing jams. 1 Push down the duplex latches and pull out the duplex unit.
User's Guide
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... borderless feature, use these minimum print margin settings: • Left and right margins: - 6.35 mm (0.25 in.) for letter-size paper - 3.37 mm (0.133 in .) Troubleshooting 95 REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print... troubleshooting • "Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK PAPER CONDITION Use only new...
... borderless feature, use these minimum print margin settings: • Left and right margins: - 6.35 mm (0.25 in.) for letter-size paper - 3.37 mm (0.133 in .) Troubleshooting 95 REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print... troubleshooting • "Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK PAPER CONDITION Use only new...
User's Guide
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...menu, then go to step 3. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD Troubleshooting 96 SELECT THE BORDERLESS PRINT FEATURE For Windows users 1 With a document or photo open , choose File > Page Setup. b From the "Format... for" pop-up menu before going to step 2. For example, if you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. Otherwise, specify your printer again from the...
...menu, then go to step 3. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD Troubleshooting 96 SELECT THE BORDERLESS PRINT FEATURE For Windows users 1 With a document or photo open , choose File > Page Setup. b From the "Format... for" pop-up menu before going to step 2. For example, if you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. Otherwise, specify your printer again from the...
User's Guide
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... OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on page 99 Troubleshooting 97 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close... THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Copy and scan troubleshooting • "Copier or scanner does not respond" on page 98 • "Scanner unit does not close" on page 98 • "Poor copy...
... OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on page 99 Troubleshooting 97 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close... THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Copy and scan troubleshooting • "Copier or scanner does not respond" on page 98 • "Scanner unit does not close" on page 98 • "Poor copy...
User's Guide
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... PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE... THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Troubleshooting 98 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS ...
... PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE... THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Troubleshooting 98 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS ...