Diagnostics and Troubleshooting Guide (.pdf)
Page 7
... Checklist in Chapter 7 and fill it out as follows: • Everyone should read Chapter 2, "Messages and Codes." If you suspect that can help tools Dell provides to assist you should read Chapter 1, "Checking the Basics," for some general guidelines for technical assistance, use... the completed checklist to tell the support technician what procedures you performed to call Dell for troubleshooting problems that are summarized as you . This chapter discusses system messages, system beep codes, warning messages, and diagnostics messages. • If you need to reference the...
... Checklist in Chapter 7 and fill it out as follows: • Everyone should read Chapter 2, "Messages and Codes." If you suspect that can help tools Dell provides to assist you should read Chapter 1, "Checking the Basics," for some general guidelines for technical assistance, use... the completed checklist to tell the support technician what procedures you performed to call Dell for troubleshooting problems that are summarized as you . This chapter discusses system messages, system beep codes, warning messages, and diagnostics messages. • If you need to reference the...
Diagnostics and Troubleshooting Guide (.pdf)
Page 11
... 1-1 Backing Up Your Files 1-1 Basic Checks 1-1 Checking Connections and Switches 1-2 Look and Listen 1-3 The System Setup Program 1-4 The EISA Configuration Utility 1-4 Chapter 2 Messages and Codes 2-1 System Messages 2-1 System Beep Codes 2-9 Warning Messages 2-13 Diagnostics Messages 2-13 Chapter 3 Finding Software Solutions 3-1 Installing and Configuring Software 3-1 Expanded and Extended Memory 3-1 Using Software 3-2 Error Messages 3-2 Input...
... 1-1 Backing Up Your Files 1-1 Basic Checks 1-1 Checking Connections and Switches 1-2 Look and Listen 1-3 The System Setup Program 1-4 The EISA Configuration Utility 1-4 Chapter 2 Messages and Codes 2-1 System Messages 2-1 System Beep Codes 2-9 Warning Messages 2-13 Diagnostics Messages 2-13 Chapter 3 Finding Software Solutions 3-1 Installing and Configuring Software 3-1 Expanded and Extended Memory 3-1 Using Software 3-2 Error Messages 3-2 Input...
Diagnostics and Troubleshooting Guide (.pdf)
Page 16
... A-6. Figure A-10. Table 3-1. Table 7-2. Figure A-8. Boot Routine Indications 1-3 System Messages 2-1 System Beep Codes 2-10 Default IRQ Line Assignments 3-3 Option Parameters 4-7 Dell Diagnostics Tests 4-9 Help Tools 7-2 International Dialing Codes 7-9 Dell Contact Numbers 7-10 Color Attributes A-8 xvi Figure A-7. Table 2-1. Table 7-3. Figure 4-2. Figure 7-1. Figure A-3. Table A-1. Diagnostics Menu 4-3 Dell Diagnostics Screen 4-4 Diagnostics Checklist 7-7 80-Column x 25-Line Character Attributes Subtest...
... A-6. Figure A-10. Table 3-1. Table 7-2. Figure A-8. Boot Routine Indications 1-3 System Messages 2-1 System Beep Codes 2-10 Default IRQ Line Assignments 3-3 Option Parameters 4-7 Dell Diagnostics Tests 4-9 Help Tools 7-2 International Dialing Codes 7-9 Dell Contact Numbers 7-10 Color Attributes A-8 xvi Figure A-7. Table 2-1. Table 7-3. Figure 4-2. Figure 7-1. Figure A-3. Table A-1. Diagnostics Menu 4-3 Dell Diagnostics Screen 4-4 Diagnostics Checklist 7-7 80-Column x 25-Line Character Attributes Subtest...
Diagnostics and Troubleshooting Guide (.pdf)
Page 19
Table 4-2. Table 7-1. Table 4-1. Tables Table 1-1. Table 2-2. Table 7-2. Table 3-1. Table 7-3. Boot Routine Indications 1-3 System Messages 2-1 System Beep Codes 2-10 Default IRQ Line Assignments 3-3 Option Parameters 4-7 Dell Diagnostics Tests 4-9 Help Tools 7-2 International Dialing Codes 7-9 Dell Contact Numbers 7-10 Color Attributes A-8 DELL CONFIDENTIAL Preliminary 2/10/98 xxi Table A-1. Table 2-1.
Table 4-2. Table 7-1. Table 4-1. Tables Table 1-1. Table 2-2. Table 7-2. Table 3-1. Table 7-3. Boot Routine Indications 1-3 System Messages 2-1 System Beep Codes 2-10 Default IRQ Line Assignments 3-3 Option Parameters 4-7 Dell Diagnostics Tests 4-9 Help Tools 7-2 International Dialing Codes 7-9 Dell Contact Numbers 7-10 Color Attributes A-8 DELL CONFIDENTIAL Preliminary 2/10/98 xxi Table A-1. Table 2-1.
Diagnostics and Troubleshooting Guide (.pdf)
Page 21
...found later in this chapter. Go to Chapter 6, "Checking Inside Your Computer." Did your system documentation contains an appendix titled "Beep Codes and System Messages," go to safeguard your operating system for instructions on your hard-disk drive, you see if the problem recurs... chapter. Basic Checks The following procedure leads you to the appropriate chapter in a troubleshooting procedure, perform the operation that came with Dell's Program Diskette Maker utility. Go to Chapter 7, "Getting Help." 4. Yes. Yes. This chapter guides you through the checks ...
...found later in this chapter. Go to Chapter 6, "Checking Inside Your Computer." Did your system documentation contains an appendix titled "Beep Codes and System Messages," go to safeguard your operating system for instructions on your hard-disk drive, you see if the problem recurs... chapter. Basic Checks The following procedure leads you to the appropriate chapter in a troubleshooting procedure, perform the operation that came with Dell's Program Diskette Maker utility. Go to Chapter 7, "Getting Help." 4. Yes. Yes. This chapter guides you through the checks ...
Diagnostics and Troubleshooting Guide (.pdf)
Page 23
...system tries to access the boot files from Dell. The hard-disk drive access indicator The hard-disk drive access indicator should quickly flash on the icon for : Action An error message If your system documentation contains an appendix titled "Beep Codes and System Messages," see that appendix. ...On a system running MS-DOS, you turn on your system documentation contains an appendix titled "Beep Codes and System Messages," see that appendix. A series of a familiar sound When you can test the drive by inserting a diskette ...
...system tries to access the boot files from Dell. The hard-disk drive access indicator The hard-disk drive access indicator should quickly flash on the icon for : Action An error message If your system documentation contains an appendix titled "Beep Codes and System Messages," see that appendix. ...On a system running MS-DOS, you turn on your system documentation contains an appendix titled "Beep Codes and System Messages," see that appendix. A series of a familiar sound When you can test the drive by inserting a diskette ...
Diagnostics and Troubleshooting Guide (.pdf)
Page 25
...Diagnostics messages This chapter describes each type of the message and a recommended action. NOTE: If your system documentation contains an appendix titled "Beep Codes and System Messages," refer to resolve any problems indicated by a message. See "Troubleshooting the Diskette/Tape Drive Subsystem" in Chapter 6. See... have a Dell PowerEdge® system, refer to them. NOTE: For the full name of message you to a possible operating problem or to the associated drive. To determine what type of an abbreviation or acronym used in your monitor screen, or a beep code may sound....
...Diagnostics messages This chapter describes each type of the message and a recommended action. NOTE: If your system documentation contains an appendix titled "Beep Codes and System Messages," refer to resolve any problems indicated by a message. See "Troubleshooting the Diskette/Tape Drive Subsystem" in Chapter 6. See... have a Dell PowerEdge® system, refer to them. NOTE: For the full name of message you to a possible operating problem or to the associated drive. To determine what type of an abbreviation or acronym used in your monitor screen, or a beep code may sound....
Diagnostics and Troubleshooting Guide (.pdf)
Page 33
...system. Write fault Write fault on a copy of beeps that the computer was unable to the Dell support staff if you must replace your computer may emit a series of the Diagnostics Checklist found in Table 2-2. The beep code is invaluable to read the data in Chapter 6. System...: for example, one or both of the beep code, use the system, but be reported on obtaining technical assistance. When a beep code is too high. For technical assistance, see Chapter 7, "Getting Help." You can continue to use the Dell Diagnostics to See "Troubleshooting the Diskette/Tape Drive...
...system. Write fault Write fault on a copy of beeps that the computer was unable to the Dell support staff if you must replace your computer may emit a series of the Diagnostics Checklist found in Table 2-2. The beep code is invaluable to read the data in Chapter 6. System...: for example, one or both of the beep code, use the system, but be reported on obtaining technical assistance. When a beep code is too high. For technical assistance, see Chapter 7, "Getting Help." You can continue to use the Dell Diagnostics to See "Troubleshooting the Diskette/Tape Drive...
Diagnostics and Troubleshooting Guide (.pdf)
Page 34
.... NOTE: For the full name of an abbreviation or acronym used 3-1-1 Slave DMA register failure Run the System Set Test Group in the Dell Diagnostics, if possible. System Beep Codes Code Cause Action 1-1-2 Microprocessor register failure See Chapter 7, "Getting Help," for instructions on obtaining technical assistance. 3-2-4 Keyboard Controller Test failure Run the Keyboard Test...
.... NOTE: For the full name of an abbreviation or acronym used 3-1-1 Slave DMA register failure Run the System Set Test Group in the Dell Diagnostics, if possible. System Beep Codes Code Cause Action 1-1-2 Microprocessor register failure See Chapter 7, "Getting Help," for instructions on obtaining technical assistance. 3-2-4 Keyboard Controller Test failure Run the Keyboard Test...
Diagnostics and Troubleshooting Guide (.pdf)
Page 35
... failure See Chapter 7, "Getting Help," for instructions on obtaining tected mode technical assistance. 4-3-1 Memory failure above address 0FFFFh Run the RAM Test Group in the Dell Diagnostics. System Beep Codes (continued) Code Cause Action 3-3-2 NVRAM configuration Run the System Set Test Group in the...
... failure See Chapter 7, "Getting Help," for instructions on obtaining tected mode technical assistance. 4-3-1 Memory failure above address 0FFFFh Run the RAM Test Group in the Dell Diagnostics. System Beep Codes (continued) Code Cause Action 3-3-2 NVRAM configuration Run the System Set Test Group in the...
Diagnostics and Troubleshooting Guide (.pdf)
Page 36
...." 6-1-3 Keyboard controller failure Run the System Set Test Group in Chapter 6. See Chapter 4, "Running the Dell Diagnostics." 6-1-4 CMOS Register Test failure Run the System Set Test Group in video subsystem. System Beep Codes (continued) Code Cause Action 5-1-2 BIOS update error-no RAM in system See "Troubleshooting System Memory" in Chapter 6. 5-1-3 BIOS update error-external...
...." 6-1-3 Keyboard controller failure Run the System Set Test Group in Chapter 6. See Chapter 4, "Running the Dell Diagnostics." 6-1-4 CMOS Register Test failure Run the System Set Test Group in video subsystem. System Beep Codes (continued) Code Cause Action 5-1-2 BIOS update error-no RAM in system See "Troubleshooting System Memory" in Chapter 6. 5-1-3 BIOS update error-external...
Diagnostics and Troubleshooting Guide (.pdf)
Page 89
... the remaining documentation that accompanied your Dell system. Run the diagnostics for your Dell system. On your copy of the Diagnostics Checklist, document any error messages or beep codes as they occur so you need to talk to a Dell technician, you can call Dell for technical or customer assistance in ...this chapter 6. Use the AutoTech service for help you when you have a problem with certain Dell systems. NOTE: You may ...
... the remaining documentation that accompanied your Dell system. Run the diagnostics for your Dell system. On your copy of the Diagnostics Checklist, document any error messages or beep codes as they occur so you need to talk to a Dell technician, you can call Dell for technical or customer assistance in ...this chapter 6. Use the AutoTech service for help you when you have a problem with certain Dell systems. NOTE: You may ...
Diagnostics and Troubleshooting Guide (.pdf)
Page 95
... system documentation to determine the contents of problem and troubleshooting procedures you connected to a printer, print each file before calling Dell. If the computer is connected to a network? Error message or beep code Description of the system's start-up files. Diagnostics Checklist Getting Help 7-7 Otherwise, record the contents of the computer Express service...
... system documentation to determine the contents of problem and troubleshooting procedures you connected to a printer, print each file before calling Dell. If the computer is connected to a network? Error message or beep code Description of the system's start-up files. Diagnostics Checklist Getting Help 7-7 Otherwise, record the contents of the computer Express service...
Diagnostics and Troubleshooting Guide (.pdf)
Page 127
... 7-3 B battery troubleshooting, 6-3 beep codes about , 6-9 troubleshooting, single diskette-drive system, 6-9 verifying proper operation, 6-9 diskettes data corrupted or lost, 4-16 problems with, 4-16 Index 1 See TechConnect BBS C calling Dell, 7-8 cautions, viii Color Palettes...15 computer cover removing and replacing, 6-1 connections and switches troubleshooting, 1-2 D Dell Diagnostics about, 2-1, 4-1 diskette, 4-1 list of tests, 4-9 starting, 4-2 video tests, A-1 video tests, about, A-1 Dell Q&A, 7-3 device drivers, 3-3 diagnosing problems, 7-1 Diagnostics Checklist, 7-7 diagnostics ...
... 7-3 B battery troubleshooting, 6-3 beep codes about , 6-9 troubleshooting, single diskette-drive system, 6-9 verifying proper operation, 6-9 diskettes data corrupted or lost, 4-16 problems with, 4-16 Index 1 See TechConnect BBS C calling Dell, 7-8 cautions, viii Color Palettes...15 computer cover removing and replacing, 6-1 connections and switches troubleshooting, 1-2 D Dell Diagnostics about, 2-1, 4-1 diskette, 4-1 list of tests, 4-9 starting, 4-2 video tests, A-1 video tests, about, A-1 Dell Q&A, 7-3 device drivers, 3-3 diagnosing problems, 7-1 Diagnostics Checklist, 7-7 diagnostics ...
Diagnostics and Troubleshooting Guide (.pdf)
Page 129
..., 4-5, 4-6, 4-8 math coprocessor System Set Test Group, 4-13 testing, 4-13 memory checking for address conflicts, 3-3 conventional, 3-1 expanded, 3-1 extended, 3-1 RAM Test Group, 4-12 troubleshooting, 6-5 messages about, 2-1 beep codes, system, 2-1, 2-9 Dell Diagnostics, 4-12 error messages, 3-2 system, 2-1 warning, 2-13 monitor, troubleshooting, 5-1 Mouse Test, 4-15 N Network Interface Test Group, 4-21 nonvolatile random-access memory, 2-13 notational conventions, viii...
..., 4-5, 4-6, 4-8 math coprocessor System Set Test Group, 4-13 testing, 4-13 memory checking for address conflicts, 3-3 conventional, 3-1 expanded, 3-1 extended, 3-1 RAM Test Group, 4-12 troubleshooting, 6-5 messages about, 2-1 beep codes, system, 2-1, 2-9 Dell Diagnostics, 4-12 error messages, 3-2 system, 2-1 warning, 2-13 monitor, troubleshooting, 5-1 Mouse Test, 4-15 N Network Interface Test Group, 4-21 nonvolatile random-access memory, 2-13 notational conventions, viii...
Diagnostics and Troubleshooting Guide (.pdf)
Page 130
... system start-up files, 3-1 using, 3-2 Solid Colors Test, A-16 Subtest Main menu category, 4-5 support technical, 7-1 syntax errors, 4-16 system beep codes list of, 2-10 system board troubleshooting, 6-8 system configuration information about, 4-4 confirming with Dell Diagnostics, 4-4 system documentation, 7-3 system memory troubleshooting, 6-5 system messages about, 2-1 solving problems indicated by, 2-1 System Set Test Group, 4-12 System...
... system start-up files, 3-1 using, 3-2 Solid Colors Test, A-16 Subtest Main menu category, 4-5 support technical, 7-1 syntax errors, 4-16 system beep codes list of, 2-10 system board troubleshooting, 6-8 system configuration information about, 4-4 confirming with Dell Diagnostics, 4-4 system documentation, 7-3 system memory troubleshooting, 6-5 system messages about, 2-1 solving problems indicated by, 2-1 System Set Test Group, 4-12 System...