Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 17
... on the Internet 5-2 AutoTech Service 5-3 TechFax Service 5-3 TechConnect BBS 5-4 Automated Order-Status System 5-4 Technical Support Service 5-4 Problems With Your Order 5-4 Product Information 5-4 Returning Items for Warranty Repair or Credit 5-5 Before You Call 5-5 Dell Contact Numbers 5-7 Video Memory Test B-2 Video Hardware Test B-2 Text Mode Character Test B-2 Character Attributes Subtest (80 x 25 B-2 Character Set Subtest...
... on the Internet 5-2 AutoTech Service 5-3 TechFax Service 5-3 TechConnect BBS 5-4 Automated Order-Status System 5-4 Technical Support Service 5-4 Problems With Your Order 5-4 Product Information 5-4 Returning Items for Warranty Repair or Credit 5-5 Before You Call 5-5 Dell Contact Numbers 5-7 Video Memory Test B-2 Video Hardware Test B-2 Text Mode Character Test B-2 Character Attributes Subtest (80 x 25 B-2 Character Set Subtest...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 48
.... (See Chapter 5, "Getting Help," for instructions.) 4. No. The system configuration information was loose. Run the Dell Diagnostics. (See Chapter 4, "Running the Dell Diagnostics.") 3-2 Dell Inspiron 7000 Reference and Troubleshooting Guide The problem is tested. No. Yes. Did you through the checks necessary to step 4. Yes. Yes. Go to step...Perform the steps found in "Look and Listen" found later in this chapter. Yes. Go to load its files into memory from the boot-up ) routine? Did your computer complete the boot (start-up sector on the hard-disk drive or bootable...
.... (See Chapter 5, "Getting Help," for instructions.) 4. No. The system configuration information was loose. Run the Dell Diagnostics. (See Chapter 4, "Running the Dell Diagnostics.") 3-2 Dell Inspiron 7000 Reference and Troubleshooting Guide The problem is tested. No. Yes. Did you through the checks necessary to step 4. Yes. Yes. Go to step...Perform the steps found in "Look and Listen" found later in this chapter. Yes. Go to load its files into memory from the boot-up ) routine? Did your computer complete the boot (start-up sector on the hard-disk drive or bootable...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 52
... Chapter 5, "Getting Help.") NOTE: For the full name of an abbreviation or acronym used in this problem, correct the appropriate options in the System User's Guide. 3-6 Dell Inspiron 7000 Reference and Troubleshooting Guide The system messages are capable of the message and a recommended action. Turn the ...system documentation for the error message. Extended RAM failed at offset: nnnn Extended memory is not listed in the status display panel, try a different diskette. When you have not resolved the problem, see the Glossary in the Setup program. If, after checking the setup ...
... Chapter 5, "Getting Help.") NOTE: For the full name of an abbreviation or acronym used in this problem, correct the appropriate options in the System User's Guide. 3-6 Dell Inspiron 7000 Reference and Troubleshooting Guide The system messages are capable of the message and a recommended action. Turn the ...system documentation for the error message. Extended RAM failed at offset: nnnn Extended memory is not listed in the status display panel, try a different diskette. When you have not resolved the problem, see the Glossary in the Setup program. If, after checking the setup ...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 53
...Memory failed at address nnnn. Fixed disk con- Call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") Keyboard controller error The keyboard controller is faulty. see Chapter 5, "Getting Help.") Fixed disk 0 failure The hard-disk drive failed to enter the Setup program. Troubleshooting Your Computer 3-7 Call Dell...be faulty. If the problem persists, reboot the computer and press to initialize. Write down the computer, remove the combination tified properly in keyboard may be corrupted. Then call Dell for technical assistance. (For...
...Memory failed at address nnnn. Fixed disk con- Call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") Keyboard controller error The keyboard controller is faulty. see Chapter 5, "Getting Help.") Fixed disk 0 failure The hard-disk drive failed to enter the Setup program. Troubleshooting Your Computer 3-7 Call Dell...be faulty. If the problem persists, reboot the computer and press to initialize. Write down the computer, remove the combination tified properly in keyboard may be corrupted. Then call Dell for technical assistance. (For...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 54
... to read the data in the System User's Guide. Call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") CMOS battery is important to the Dell support staff if you are unable to resolve the problem by a second beep, and then a burst of sounds: ...access memory (NVRAM). When a beep code is a pattern of three beeps (code 1-1-3) means that changes data stored in the 64-KB block at address nnnn. run Setup The CMOS battery does not have enough charge to call for instructions.) 3-8 Dell Inspiron 7000 Reference and Troubleshooting Guide Call Dell ...
... to read the data in the System User's Guide. Call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") CMOS battery is important to the Dell support staff if you are unable to resolve the problem by a second beep, and then a burst of sounds: ...access memory (NVRAM). When a beep code is a pattern of three beeps (code 1-1-3) means that changes data stored in the 64-KB block at address nnnn. run Setup The CMOS battery does not have enough charge to call for instructions.) 3-8 Dell Inspiron 7000 Reference and Troubleshooting Guide Call Dell ...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 56
... appropriate program files to the operating system, isolating a software problem can also appear to be prepared to respond to the computer. 3-10 Dell Inspiron 7000 Reference and Troubleshooting Guide If all available system memory, damage and/or destroy data stored on a particular program,... see the documentation that a computer problem is configured, what its documentation to successfully run...
... appropriate program files to the operating system, isolating a software problem can also appear to be prepared to respond to the computer. 3-10 Dell Inspiron 7000 Reference and Troubleshooting Guide If all available system memory, damage and/or destroy data stored on a particular program,... see the documentation that a computer problem is configured, what its documentation to successfully run...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 57
... operation of keys is pressed at a time until you need to make sure the values or characters you boot the computer. If the problem you receive an error message not listed in this chapter, discusses the error messages generated by these TSR programs. Typically, the operating system's...contain commands to start -up files, see if you identify which TSR program is creating the conflict. If you experience program conflicts or memory error messages, check the commands for use. The following subsections discuss errors that start them from the start TSR programs when you are ...
... operation of keys is pressed at a time until you need to make sure the values or characters you boot the computer. If the problem you receive an error message not listed in this chapter, discusses the error messages generated by these TSR programs. Typically, the operating system's...contain commands to start -up files, see if you identify which TSR program is creating the conflict. If you experience program conflicts or memory error messages, check the commands for use. The following subsections discuss errors that start them from the start TSR programs when you are ...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 61
..., see "Troubleshooting a Power Failure" found later in step 3. 13. No. If the computer is unable to pop up . Slide the memory module cover as far as shown in step 2. 14. Reconnect the computer and peripherals to identify computer damage. If the computer is dropped or...the Dell Diagnostics to AC power and turn them from their power sources and then from the computer. When the harddisk drive is resolved. Troubleshooting Your Computer 3-15 Does the computer work , exit any open application programs, and remove any installed batteries. 2. Yes. 12. The problem is ...
..., see "Troubleshooting a Power Failure" found later in step 3. 13. No. If the computer is unable to pop up . Slide the memory module cover as far as shown in step 2. 14. Reconnect the computer and peripherals to identify computer damage. If the computer is dropped or...the Dell Diagnostics to AC power and turn them from their power sources and then from the computer. When the harddisk drive is resolved. Troubleshooting Your Computer 3-15 Does the computer work , exit any open application programs, and remove any installed batteries. 2. Yes. 12. The problem is ...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 73
...10. Yes. No. Reboot the computer, and press when prompted to step 4. 3. Call Dell for instructions. Yes. Go to step 4. 4. Press the key combination. The Video Mode ... compartment. Go to step 3. Go to step 2. 2. Is the full display readable? The problem is complete. Troubleshooting Your Computer 3-27 NOTE: A 13.3-inch and a 14.1-inch extended graphics...any key on your computer. 1. 8. A memory module was loose; Replace the memory module cover. 9. Disconnect all peripherals from the computer. 5. the memory check phase is resolved. Go to step ...
...10. Yes. No. Reboot the computer, and press when prompted to step 4. 3. Call Dell for instructions. Yes. Go to step 4. 4. Press the key combination. The Video Mode ... compartment. Go to step 3. Go to step 2. 2. Is the full display readable? The problem is complete. Troubleshooting Your Computer 3-27 NOTE: A 13.3-inch and a 14.1-inch extended graphics...any key on your computer. 1. 8. A memory module was loose; Replace the memory module cover. 9. Disconnect all peripherals from the computer. 5. the memory check phase is resolved. Go to step ...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 83
...the diskette drive and boot the computer. Running the Dell Diagnostics 4-3 Place the Dell Diagnostics Diskette in RAM is detected, a message appears on the screen telling you the memory address of the problem quickly. When you start the Dell Diagnostics so you can see the menus on obtaining ...select the Run Specific Tests option. Turn off the computer. 3. NOTE: Before you to exit to start the diagnostics: 1. Dell Computer Corporation Dell Inspiron 7000 Diagnostics DIAGNOSTICS MENU Run All Tests RUn Quick Tests Run Specific Tests Exit To MS-DOS For a quick check of this option ...
...the diskette drive and boot the computer. Running the Dell Diagnostics 4-3 Place the Dell Diagnostics Diskette in RAM is detected, a message appears on the screen telling you the memory address of the problem quickly. When you start the Dell Diagnostics so you can see the menus on obtaining ...select the Run Specific Tests option. Turn off the computer. 3. NOTE: Before you to exit to start the diagnostics: 1. Dell Computer Corporation Dell Inspiron 7000 Diagnostics DIAGNOSTICS MENU Run All Tests RUn Quick Tests Run Specific Tests Exit To MS-DOS For a quick check of this option ...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 94
...chapter for instructions on a copy of the Diagnostics Checklist found in the RAM test group to verify that the memory is not running as usual, or a proven piece of problems that use the serial or infrared port, such as printers, send and receive data. Audio M2 Timer Test M2... Serial/Infrared Internal Transmission Test Tests the components through which peripherals that the software itself is not at fault. (You can confirm 4-14 Dell Inspiron 7000 Reference and Troubleshooting Guide If the computer is displaying one or more of the audio chip set. IDE (ATA/ATAPI) Devices Test Group ...
...chapter for instructions on a copy of the Diagnostics Checklist found in the RAM test group to verify that the memory is not running as usual, or a proven piece of problems that use the serial or infrared port, such as printers, send and receive data. Audio M2 Timer Test M2... Serial/Infrared Internal Transmission Test Tests the components through which peripherals that the software itself is not at fault. (You can confirm 4-14 Dell Inspiron 7000 Reference and Troubleshooting Guide If the computer is displaying one or more of the audio chip set. IDE (ATA/ATAPI) Devices Test Group ...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 95
...the computer is properly setting and clearing individual bits in different programs. Running the Dell Diagnostics 4-15 The computer periodically locks up (becomes unusable and must be accessed... You should run the System Set test group if you are internal to the memory chips A parity check that verifies the ability of software appears to malfunction and ...lines, and some data pattern problems that are having a problem and cannot isolate the failure or malfunction to a particular system board component. The following symptoms usually suggest a problem with a component or subassembly ...
...the computer is properly setting and clearing individual bits in different programs. Running the Dell Diagnostics 4-15 The computer periodically locks up (becomes unusable and must be accessed... You should run the System Set test group if you are internal to the memory chips A parity check that verifies the ability of software appears to malfunction and ...lines, and some data pattern problems that are having a problem and cannot isolate the failure or malfunction to a particular system board component. The following symptoms usually suggest a problem with a component or subassembly ...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 96
... you should record on a copy of the Diagnostics Checklist found in the system configuration information does not resolve a problem. A spreadsheet program or other functions. DMA Controller Test Tests the direct memory access (DMA) controller and verifies the correct operation of its page and channel registers by performing a data pattern check... mathematical application runs abnormally slow, generates error messages concerning calculations or operations, runs incorrectly, or generates incorrect results; These errors are tested. 4-16 Dell Inspiron 7000 Reference and Troubleshooting Guide
... you should record on a copy of the Diagnostics Checklist found in the system configuration information does not resolve a problem. A spreadsheet program or other functions. DMA Controller Test Tests the direct memory access (DMA) controller and verifies the correct operation of its page and channel registers by performing a data pattern check... mathematical application runs abnormally slow, generates error messages concerning calculations or operations, runs incorrectly, or generates incorrect results; These errors are tested. 4-16 Dell Inspiron 7000 Reference and Troubleshooting Guide
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 98
... bit registers in text modes. 4-18 Dell Inspiron 7000 Reference and Troubleshooting Guide When the video subtests are run the Text Mode Character Test, Text Mode Color Test, Text Mode Pages Test, and Graphics Mode Test. Before you should make sure that the problem is displayed correctly, but works fine in...Color Test Checks the video subsystem's ability to present data in various video modes. This condition does not affect the accuracy of the video memory in text modes. If the alignment of text or images is the visual component of its subtests, you run the Text Mode Character Test...
... bit registers in text modes. 4-18 Dell Inspiron 7000 Reference and Troubleshooting Guide When the video subtests are run the Text Mode Character Test, Text Mode Color Test, Text Mode Pages Test, and Graphics Mode Test. Before you should make sure that the problem is displayed correctly, but works fine in...Color Test Checks the video subsystem's ability to present data in various video modes. This condition does not affect the accuracy of the video memory in text modes. If the alignment of text or images is the visual component of its subtests, you run the Text Mode Character Test...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 99
...appears repeatedly; Sometimes, the configuration of a program changes the function of the computer, rendering the keyboard inoperable, is different from memory by the keyboard. Run the Stuck Key Test. Color Palettes Test Checks the video subsystem's ability to display all of the available...Keyboard test group: When you press a key, the character represented by a problem with the keyboard. Running the Dell Diagnostics 4-19 There are not always caused by booting the computer from the Dell Diagnostics Diskette.) When these tests display characters or graphics on the screen, ...
...appears repeatedly; Sometimes, the configuration of a program changes the function of the computer, rendering the keyboard inoperable, is different from memory by the keyboard. Run the Stuck Key Test. Color Palettes Test Checks the video subsystem's ability to display all of the available...Keyboard test group: When you press a key, the character represented by a problem with the keyboard. Running the Dell Diagnostics 4-19 There are not always caused by booting the computer from the Dell Diagnostics Diskette.) When these tests display characters or graphics on the screen, ...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 100
... and the external interface of the keyboard controller chip for the Mouse test. 4-20 Dell Inspiron 7000 Reference and Troubleshooting Guide The cursor does not respond on the keyboard function correctly when ...functionality of the mouse controller (which changes the function of the touch pad or mouse), memory-resident programs like Sidekick or ProKey, and failure of a device driver (the software that... with the movements you anticipated, the button contact may be stuck. Three sources of problems include the configuration of a program (which affects the ability to be caused in accordance...
... and the external interface of the keyboard controller chip for the Mouse test. 4-20 Dell Inspiron 7000 Reference and Troubleshooting Guide The cursor does not respond on the keyboard function correctly when ...functionality of the mouse controller (which changes the function of the touch pad or mouse), memory-resident programs like Sidekick or ProKey, and failure of a device driver (the software that... with the movements you anticipated, the button contact may be stuck. Three sources of problems include the configuration of a program (which affects the ability to be caused in accordance...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 158
... check, 3-21 diskette drive check, 3-20 external keyboard check, 3-23 external monitor check, 3-28 hard-disk drive check, 3-22 memory check, 3-25 power button, 1-2, 1-5 power failure AC power, 3-17 battery power, 3-18 cable connections, 3-3 partial, 3-19 ...-disk suspend mode, 1-4 standby mode, 1-4 problems help tools, 5-1 troubleshooting, 3-1 with your order, 5-4 processor. See NVRAM notational conventions, xiii notes, xiii NVRAM, 2-2 operating systems reinstalling, 2-14 Options option in Dell Diagnostics, 4-12 4 Dell Inspiron 7000 Reference and Troubleshooting Guide See PC Cards Personal...
... check, 3-21 diskette drive check, 3-20 external keyboard check, 3-23 external monitor check, 3-28 hard-disk drive check, 3-22 memory check, 3-25 power button, 1-2, 1-5 power failure AC power, 3-17 battery power, 3-18 cable connections, 3-3 partial, 3-19 ...-disk suspend mode, 1-4 standby mode, 1-4 problems help tools, 5-1 troubleshooting, 3-1 with your order, 5-4 processor. See NVRAM notational conventions, xiii notes, xiii NVRAM, 2-2 operating systems reinstalling, 2-14 Options option in Dell Diagnostics, 4-12 4 Dell Inspiron 7000 Reference and Troubleshooting Guide See PC Cards Personal...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 159
...1-4 security cable slot key lock, 1-2 system password, 2-7 Select option in Dell Diagnostics, 4-7 serial devices troubleshooting, 3-32 serial port mapping, 2-6 troubleshooting, 3-29 Serial/Infrared Ports test group Dell Diagnostics, 4-23 service, 5-1 Setup messages, 2-2 Setup program accessing, 2-3 Exit..., 4-14 corrupted, 2-14 drivers, 2-14, 3-12 error messages, 3-11 included with computer, 1-5 installing and configuring, 3-10 memory-resident programs, 3-11 problems, 3-10 program conflicts, 3-12 reinstalling, 2-14 start-up files, 3-11 system utilities, 2-1 troubleshooting errors, 3-10 using, 3-...
...1-4 security cable slot key lock, 1-2 system password, 2-7 Select option in Dell Diagnostics, 4-7 serial devices troubleshooting, 3-32 serial port mapping, 2-6 troubleshooting, 3-29 Serial/Infrared Ports test group Dell Diagnostics, 4-23 service, 5-1 Setup messages, 2-2 Setup program accessing, 2-3 Exit..., 4-14 corrupted, 2-14 drivers, 2-14, 3-12 error messages, 3-11 included with computer, 1-5 installing and configuring, 3-10 memory-resident programs, 3-11 problems, 3-10 program conflicts, 3-12 reinstalling, 2-14 start-up files, 3-11 system utilities, 2-1 troubleshooting errors, 3-10 using, 3-...
Dell Inspiron 7000 Reference and Troubleshooting Guide
Page 160
...2-14 6 Dell Inspiron 7000 Reference and Troubleshooting Guide See TSR Test Limits option in Dell Diagnostics, 4-11 touch pad about, 1-5 location, 1-2 testing, 4-20 troubleshooting, 3-33 troubleshooting about, 3-1 AC power failure, 3-17 audible signs of problems, 3-5 audio functions, 3-34 basic problems, 3-2 battery ... 3-10 starting, 3-2 touch pad, 3-33 water damage, 3-13 TSR programs about , 3-6 system memory, 1-4 system password assigning or changing, 2-7 System Set test group Dell Diagnostics, 4-15 system software reinstalling, 2-14 system utilities, 2-1 TechConnect BBS, 5-4 TechFax service, ...
...2-14 6 Dell Inspiron 7000 Reference and Troubleshooting Guide See TSR Test Limits option in Dell Diagnostics, 4-11 touch pad about, 1-5 location, 1-2 testing, 4-20 troubleshooting, 3-33 troubleshooting about, 3-1 AC power failure, 3-17 audible signs of problems, 3-5 audio functions, 3-34 basic problems, 3-2 battery ... 3-10 starting, 3-2 touch pad, 3-33 water damage, 3-13 TSR programs about , 3-6 system memory, 1-4 system password assigning or changing, 2-7 System Set test group Dell Diagnostics, 4-15 system software reinstalling, 2-14 system utilities, 2-1 TechConnect BBS, 5-4 TechFax service, ...
Dell Inspiron 7000 Service Manual
Page 25
...firm connection. The monitor is free of any obvious physical damage. The device's interface cable connector is a memory area problem and the computer has memory modules, remove the memory modules from the main board, verify that the keyboard is connected, verify the following : a. The attached... devices, verify the following: a. mentation for the monitor. 13. b. The mouse is properly attached to the instructions in the memory module sockets are free of any obvious physical damage. The mouse's ball and pushbuttons operate freely. 14. b. d. Verify that they...
...firm connection. The monitor is free of any obvious physical damage. The device's interface cable connector is a memory area problem and the computer has memory modules, remove the memory modules from the main board, verify that the keyboard is connected, verify the following : a. The attached... devices, verify the following: a. mentation for the monitor. 13. b. The mouse is properly attached to the instructions in the memory module sockets are free of any obvious physical damage. The mouse's ball and pushbuttons operate freely. 14. b. d. Verify that they...