Service Manual
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is subject to change without the written permission of Dell Inc. disclaims any manner whatsoever without notice. © 2011 Dell Inc. Trademarks used in this text: Dell™, the DELL logo, and Inspiron-™ are either Other trademarks and trade names may be...document to refer to either potential damage to avoid the problem. Dell Inc. Reproduction of your computer. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Dell™ Inspiron™ 620s Service Manual Technical Overview Before You Begin Computer Cover ...
is subject to change without the written permission of Dell Inc. disclaims any manner whatsoever without notice. © 2011 Dell Inc. Trademarks used in this text: Dell™, the DELL logo, and Inspiron-™ are either Other trademarks and trade names may be...document to refer to either potential damage to avoid the problem. Dell Inc. Reproduction of your computer. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Dell™ Inspiron™ 620s Service Manual Technical Overview Before You Begin Computer Cover ...
Setup Guide
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...NOTE: A NOTE indicates important information that helps you how to avoid the problem. Information in any proprietary interest in trademarks and trade names other countries; and other than its own. 2011 - 03 Rev. Dell Inc. Bluetooth® is strictly forbidden. WARNING: A WARNING indicates a...the written permission of Microsoft Corporation in the U.S. Other trademarks and trade names may be used in this text: Dell™, the DELL logo, Inspiron™, Solution Station™, and DellConnect™ are trademarks of the Blu‑ray Disc Association; Intel®,...
...NOTE: A NOTE indicates important information that helps you how to avoid the problem. Information in any proprietary interest in trademarks and trade names other countries; and other than its own. 2011 - 03 Rev. Dell Inc. Bluetooth® is strictly forbidden. WARNING: A WARNING indicates a...the written permission of Microsoft Corporation in the U.S. Other trademarks and trade names may be used in this text: Dell™, the DELL logo, Inspiron™, Solution Station™, and DellConnect™ are trademarks of the Blu‑ray Disc Association; Intel®,...
Setup Guide
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... Using Your Inspiron Desktop 16 Front View Features 16 Back View Features 20 Back Panel Connectors 22 Software Features 24 Dell DataSafe Online Backup 25 Dell Stage 25 Solving Problems 27 Beep Codes 27 Network Problems 28 Power Problems 29 Memory Problems 30 Lockups and Software Problems 31 Using Support Tools 34 Dell Support Center 34 My Dell Downloads 35...
... Using Your Inspiron Desktop 16 Front View Features 16 Back View Features 20 Back Panel Connectors 22 Software Features 24 Dell DataSafe Online Backup 25 Dell Stage 25 Solving Problems 27 Beep Codes 27 Network Problems 28 Power Problems 29 Memory Problems 30 Lockups and Software Problems 31 Using Support Tools 34 Dell Support Center 34 My Dell Downloads 35...
Setup Guide
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...drive activity light - NOTE: For information on power problems, see "Contacting Dell" on . • Solid amber - A blinking white light indicates hard drive activity. CAUTION: To avoid loss of this button indicates the power state: • Off - Using Your Inspiron Desktop 6 Power button and light - Turns the ... the power supply. Turns on page 57) for assistance. • Blinking amber - Contact Dell (see "Contacting Dell" on when the computer reads or writes data. There may be a problem with either turned off, in hibernate mode, or is in the center of data, never ...
...drive activity light - NOTE: For information on power problems, see "Contacting Dell" on . • Solid amber - A blinking white light indicates hard drive activity. CAUTION: To avoid loss of this button indicates the power state: • Off - Using Your Inspiron Desktop 6 Power button and light - Turns the ... the power supply. Turns on page 57) for assistance. • Blinking amber - Contact Dell (see "Contacting Dell" on when the computer reads or writes data. There may be a problem with either turned off, in hibernate mode, or is in the center of data, never ...
Setup Guide
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... Real Time Clock failure Video card or chip failure Processor failure 27 INSPIRON Possible system board failure - NOTE: To replace parts, see the Service Manual at support.dell.com/manuals for assistance. Solving Problems This section provides troubleshooting information for your problem using the following guidelines, see "Using Support Tools" on page 34 or...
... Real Time Clock failure Video card or chip failure Processor failure 27 INSPIRON Possible system board failure - NOTE: To replace parts, see the Service Manual at support.dell.com/manuals for assistance. Solving Problems This section provides troubleshooting information for your problem using the following guidelines, see "Using Support Tools" on page 34 or...
Setup Guide
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... that your wireless connection. NOTE: The link integrity light on the network connector is not detecting a physical connection to ensure it is lost - Solving Problems Network Problems Wireless Connections If the network connection is working and provides information on the status: -- The link integrity light does not provide status for the wired...
... that your wireless connection. NOTE: The link integrity light on the network connector is not detecting a physical connection to ensure it is lost - Solving Problems Network Problems Wireless Connections If the network connection is working and provides information on the status: -- The link integrity light does not provide status for the wired...
Setup Guide
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...on. • Temporarily bypass power protection devices, power strips, and power extension cables to resume normal operation. • If the problem persists, contact Dell (see "Contacting Dell" on page 57). If the power light is solid white and the computer is not receiving power. • Press the power button...with another device, such as a lamp. • Ensure that the display is off , then back on. • If the problem persists, contact Dell (see "Contacting Dell" on . The display may not be connected or powered on. • Ensure that the power supply light on the back of the...
...on. • Temporarily bypass power protection devices, power strips, and power extension cables to resume normal operation. • If the problem persists, contact Dell (see "Contacting Dell" on page 57). If the power light is solid white and the computer is not receiving power. • Press the power button...with another device, such as a lamp. • Ensure that the display is off , then back on. • If the problem persists, contact Dell (see "Contacting Dell" on . The display may not be connected or powered on. • Ensure that the power supply light on the back of the...
Setup Guide
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...amber - If necessary, install additional memory (see the Service Manual at support.dell.com/manuals). • Reseat the memory modules (see if that hinders reception on page 57). Solving Problems If the power light is creating interference by interrupting or blocking other signals.... There might be a problem with the memory. • If the problem persists, contact Dell (see "Contacting Dell" on your computer is successfully communicating with the system board or the power supply. Some possible...
...amber - If necessary, install additional memory (see the Service Manual at support.dell.com/manuals). • Reseat the memory modules (see if that hinders reception on page 57). Solving Problems If the power light is creating interference by interrupting or blocking other signals.... There might be a problem with the memory. • If the problem persists, contact Dell (see "Contacting Dell" on your computer is successfully communicating with the system board or the power supply. Some possible...
Setup Guide
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.../manuals). • Check if the memory module is successfully communicating with your computer is compatible with the memory. • If the problem persists, contact Dell (see the Service Manual at support.dell.com/manuals) to the electrical outlet. If a program stops responding - Press simultaneously. 2. Click the program that is firmly connected to the...
.../manuals). • Check if the memory module is successfully communicating with your computer is compatible with the memory. • If the problem persists, contact Dell (see the Service Manual at support.dell.com/manuals) to the electrical outlet. If a program stops responding - Press simultaneously. 2. Click the program that is firmly connected to the...
Setup Guide
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... welcome screen, click Next. 3. CAUTION: You might lose data if you are unable to an earlier version of Windows. 2. Run the Program Compatibility Wizard. Solving Problems If the computer stops responding or a solid blue screen appears - If you are unable to get a response by pressing a key on the screen. 32 Follow...
... welcome screen, click Next. 3. CAUTION: You might lose data if you are unable to an earlier version of Windows. 2. Run the Program Compatibility Wizard. Solving Problems If the computer stops responding or a solid blue screen appears - If you are unable to get a response by pressing a key on the screen. 32 Follow...
Setup Guide
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...to check the hard drive or CDs. • Save and close any error message that the program is displayed to help in troubleshooting when contacting Dell. 33 If necessary, uninstall and then reinstall the program. -- Ensure that is installed and configured properly. -- Verify that the program is compatible ...not conflict with the operating system installed on your computer. -- See the software documentation for troubleshooting information: -- If you have other software problems - • Back up your files immediately. • Use a virus-scanning program to run the software.
...to check the hard drive or CDs. • Save and close any error message that the program is displayed to help in troubleshooting when contacting Dell. 33 If necessary, uninstall and then reinstall the program. -- Ensure that is installed and configured properly. -- Verify that the program is compatible ...not conflict with the operating system installed on your computer. -- See the software documentation for troubleshooting information: -- If you have other software problems - • Back up your files immediately. • Use a virus-scanning program to run the software.
Setup Guide
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... hard-disk drive failure during POST. Alert! See the Service Manual at checkpoint [nnnn]. Possible hard-disk drive failure during HDD boot test. Contact Dell (see "Contacting Dell" on page 57) for assistance. Using Support Tools System Messages If your computer has an issue or error, it may display a system message that... RTC is not listed in the following examples, see the documentation for either the operating system or the program that will help in resolving this problem, please note this system have failed at support...
... hard-disk drive failure during POST. Alert! See the Service Manual at checkpoint [nnnn]. Possible hard-disk drive failure during HDD boot test. Contact Dell (see "Contacting Dell" on page 57) for assistance. Using Support Tools System Messages If your computer has an issue or error, it may display a system message that... RTC is not listed in the following examples, see the documentation for either the operating system or the program that will help in resolving this problem, please note this system have failed at support...
Setup Guide
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...• Enter system setup and ensure that the boot sequence information is correct (see the Service Manual at support.dell.com/manuals) or Contact Dell (see "Contacting Dell" on the system board might be malfunctioning or there might be a system board failure (see the Service Manual ...Dell recommends that a parameter has exceeded its normal operating range. No bootable partition on hard drive, the hard drive cable is loose, or no bootable device exists. • If the hard drive is your device has two USB cables, connect both of range may or may not indicate a potential hard drive problem...
...• Enter system setup and ensure that the boot sequence information is correct (see the Service Manual at support.dell.com/manuals) or Contact Dell (see "Contacting Dell" on the system board might be malfunctioning or there might be a system board failure (see the Service Manual ...Dell recommends that a parameter has exceeded its normal operating range. No bootable partition on hard drive, the hard drive cable is loose, or no bootable device exists. • If the hard drive is your device has two USB cables, connect both of range may or may not indicate a potential hard drive problem...
Setup Guide
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...hardware troubleshooter in "Lockups and Software Problems" on (or restart) your computer, perform the checks in the search field and press to start the Hardware Troubleshooter: 1. To enter the system setup (BIOS) utility, turn on page 31 and run Dell Diagnostics before you can use the ...→ Help and Support. 2. In the search results, select the option that the device you want to resolve the incompatibility. Dell Diagnostics If you experience a problem with your computer and press when the DELL logo appears. 38 To start the search. 3. Ensure that best describes the...
...hardware troubleshooter in "Lockups and Software Problems" on (or restart) your computer, perform the checks in the search field and press to start the Hardware Troubleshooter: 1. To enter the system setup (BIOS) utility, turn on page 31 and run Dell Diagnostics before you can use the ...→ Help and Support. 2. In the search results, select the option that the device you want to resolve the incompatibility. Dell Diagnostics If you experience a problem with your computer and press when the DELL logo appears. 38 To start the search. 3. Ensure that best describes the...
Setup Guide
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... Use System Restore as the first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of the following options: CAUTION: Using Dell Factory Image Restore or the Operating System ...Dell Factory Image Restore Operating System disc to restore your computer to the operating state it was in when you received your computer to restore your operating system permanently deletes all data files on your computer NOTE: The Operating System disc may not ship with your computer. 41 INSPIRON...
... Use System Restore as the first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of the following options: CAUTION: Using Dell Factory Image Restore or the Operating System ...Dell Factory Image Restore Operating System disc to restore your computer to the operating state it was in when you received your computer to restore your operating system permanently deletes all data files on your computer NOTE: The Operating System disc may not ship with your computer. 41 INSPIRON...
Setup Guide
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... any programs or drivers installed after you received your data files before using the Dell DataSafe Local Backup. Dell DataSafe Local Backup CAUTION: Using Dell DataSafe Local Backup to preserve the data files on your operating system problem. CAUTION: Although Dell DataSafe Local Backup is complete. 1. Click Start . 2. Restoring Your Operating System Undoing the Last...
... any programs or drivers installed after you received your data files before using the Dell DataSafe Local Backup. Dell DataSafe Local Backup CAUTION: Using Dell DataSafe Local Backup to preserve the data files on your operating system problem. CAUTION: Although Dell DataSafe Local Backup is complete. 1. Click Start . 2. Restoring Your Operating System Undoing the Last...
Setup Guide
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...be available in when you wait too long and the operating system logo appears, continue to access the Advanced Boot Options window. Use Dell Factory Image Restore only as the last method to the operating state it was in certain countries or on certain computers. This option restores... your hard drive to restore your operating system problem. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on the computer. 2. If possible, back up the ...
...be available in when you wait too long and the operating system logo appears, continue to access the Advanced Boot Options window. Use Dell Factory Image Restore only as the last method to the operating state it was in certain countries or on certain computers. This option restores... your hard drive to restore your operating system problem. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on the computer. 2. If possible, back up the ...
Setup Guide
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... U.S. NOTE: Some of Dell Support online. 5. INSPIRON Getting Help If you experience a problem with your computer, you do not have not resolved the problem, see "Before You Call" on availability. 49 See "Solving Problems" on how to the problem your computer is experiencing. 2. NOTE: Call Dell Support from a telephone near or at Dell Support (support.dell.com) for information...
... U.S. NOTE: Some of Dell Support online. 5. INSPIRON Getting Help If you experience a problem with your computer, you do not have not resolved the problem, see "Before You Call" on availability. 49 See "Solving Problems" on how to the problem your computer is experiencing. 2. NOTE: Call Dell Support from a telephone near or at Dell Support (support.dell.com) for information...
Setup Guide
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... Call" on page 55 and then see the contact information for your region or go to www.dell.com/DellConnect. 50 For more information, go to support.dell.com. Our support staff use computer-based diagnostics to provide fast, accurate answers. Getting Help Technical... Support and Customer Service Dell's support service is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem ...
... Call" on page 55 and then see the contact information for your region or go to www.dell.com/DellConnect. 50 For more information, go to support.dell.com. Our support staff use computer-based diagnostics to provide fast, accurate answers. Getting Help Technical... Support and Customer Service Dell's support service is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem ...
Setup Guide
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...if you would like to place an order, go to locate and report on your order. For the telephone number to a sales specialist, see "Contacting Dell" on page 57. A recording prompts you call for your region or to speak to call the automated order-status service. If you have ordered, ...you can call for your region, see "Contacting Dell" on page 57. 52 For the telephone number to www.dell.com. Getting Help Automated Order-Status Service To check on the status of any Dell products that you have a problem with your order, such as missing parts, wrong parts, or ...
...if you would like to place an order, go to locate and report on your order. For the telephone number to a sales specialist, see "Contacting Dell" on page 57. A recording prompts you call for your region or to speak to call the automated order-status service. If you have ordered, ...you can call for your region, see "Contacting Dell" on page 57. 52 For the telephone number to www.dell.com. Getting Help Automated Order-Status Service To check on the status of any Dell products that you have a problem with your order, such as missing parts, wrong parts, or ...