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...may be used by Bluetooth SIG, Inc. NOTICE: A NOTICE indicates either trademarks or registered trademarks of your computer. If you purchased a Dell™ n Series computer, any proprietary interest in trademarks and trade names other countries; Model DCMA April 2008 and is strictly forbidden. Notes... United States and/or other than its own. is used in this text: Dell, the DELL logo, YOURS IS HERE, Inspiron, Dell TravelLite, and Strike Zone are either potential damage to avoid the problem. Microsoft, Windows, Windows Vista, and Windows Vista start button logo are trademarks ...
...may be used by Bluetooth SIG, Inc. NOTICE: A NOTICE indicates either trademarks or registered trademarks of your computer. If you purchased a Dell™ n Series computer, any proprietary interest in trademarks and trade names other countries; Model DCMA April 2008 and is strictly forbidden. Notes... United States and/or other than its own. is used in this text: Dell, the DELL logo, YOURS IS HERE, Inspiron, Dell TravelLite, and Strike Zone are either potential damage to avoid the problem. Microsoft, Windows, Windows Vista, and Windows Vista start button logo are trademarks ...
Owner's Manual
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... Troubleshooting Tips 51 Battery Problems 51 Drive Problems 52 CD and DVD drive problems 53 Hard drive problems 54 E-Mail, Modem, and Internet Problems 54 Error Messages 56 Keyboard Problems 58 Lockups and Software Problems 58 The computer does not start up 58 The computer stops responding 59 ...an earlier Microsoft® Windows® operating system . . . . . 60 A solid blue screen appears 60 Other software problems 61 Media Card Reader Problems 62 Memory Problems 63 Mouse Problems 64 Network Problems 65 Power Problems 66 Printer Problems 67 Scanner Problems 69 Contents 5
... Troubleshooting Tips 51 Battery Problems 51 Drive Problems 52 CD and DVD drive problems 53 Hard drive problems 54 E-Mail, Modem, and Internet Problems 54 Error Messages 56 Keyboard Problems 58 Lockups and Software Problems 58 The computer does not start up 58 The computer stops responding 59 ...an earlier Microsoft® Windows® operating system . . . . . 60 A solid blue screen appears 60 Other software problems 61 Media Card Reader Problems 62 Memory Problems 63 Mouse Problems 64 Network Problems 65 Power Problems 66 Printer Problems 67 Scanner Problems 69 Contents 5
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... 71 Video and Monitor Problems 71 If the screen is blank 72 If the screen is difficult to read 72 4 Troubleshooting Tools 75 Power Lights 75 Beep Codes 76 System Messages 78 Dell Diagnostics 80 When to Use the Dell Diagnostics 80 Starting the Dell Diagnostics From Your Hard ...Drive 80 Starting the Dell Diagnostics From the Drivers and Utilities Media 81 Dell Diagnostics Main Menu 81 Drivers 83 What is a Driver 83...
... 71 Video and Monitor Problems 71 If the screen is blank 72 If the screen is difficult to read 72 4 Troubleshooting Tools 75 Power Lights 75 Beep Codes 76 System Messages 78 Dell Diagnostics 80 When to Use the Dell Diagnostics 80 Starting the Dell Diagnostics From Your Hard ...Drive 80 Starting the Dell Diagnostics From the Drivers and Utilities Media 81 Dell Diagnostics Main Menu 81 Drivers 83 What is a Driver 83...
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Problems With Your Order 185 Product Information 185 Returning Items for Warranty Repair or Credit . . . . . 186 Before You Call 186 Contacting Dell 188 Glossary 189 Index 205 10 Contents
Problems With Your Order 185 Product Information 185 Returning Items for Warranty Repair or Credit . . . . . 186 Before You Call 186 Contacting Dell 188 Glossary 189 Index 205 10 Contents
Owner's Manual
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What Are You Looking For? • How to use your Windows® operating system • How to work with programs and files • How to personalize my desktop Find it Here Windows Help and Support Center 1 To access Windows Help and Support: • In Windows XP, click Start and click Help and Support. • In Windows Vista®, click the Windows Vista start button™ and click Help and Support. 2 Type a word or phrase that describes your problem and press . 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. 14 Finding Information
What Are You Looking For? • How to use your Windows® operating system • How to work with programs and files • How to personalize my desktop Find it Here Windows Help and Support Center 1 To access Windows Help and Support: • In Windows XP, click Start and click Help and Support. • In Windows Vista®, click the Windows Vista start button™ and click Help and Support. 2 Type a word or phrase that describes your problem and press . 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. 14 Finding Information
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...following instructions explain how to and may vary by country. NOTE: Most commercial DVDs have a CD-RW/DVD combo drive and you experience recording problems, check for other purposes, such as creating music CDs from the source CD or DVD to a temporary folder on your computer hard drive. You... files stored on your computer or backing up important data. For help, open Sonic DigitalMedia and then click the question mark icon in Dell™ computers can also use Sonic DigitalMedia for available software patches on the Sonic support website at www.sonic.com. The computer reads ...
...following instructions explain how to and may vary by country. NOTE: Most commercial DVDs have a CD-RW/DVD combo drive and you experience recording problems, check for other purposes, such as creating music CDs from the source CD or DVD to a temporary folder on your computer hard drive. You... files stored on your computer or backing up important data. For help, open Sonic DigitalMedia and then click the question mark icon in Dell™ computers can also use Sonic DigitalMedia for available software patches on the Sonic support website at www.sonic.com. The computer reads ...
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... computer may appear to run your computer from the Power schemes drop-down menu displays the following schemes: • Always On (default) - To avoid this problem, always set the hard drive to time-out before the hard drive. Each scheme has different settings for each scheme appear in the Power Options...
... computer may appear to run your computer from the Power schemes drop-down menu displays the following schemes: • Always On (default) - To avoid this problem, always set the hard drive to time-out before the hard drive. Each scheme has different settings for each scheme appear in the Power Options...
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Dial-up connections are having problems connecting to check the service status, or try connecting again later. NOTE: If you do not have an ISP, the Connect to select one . The ... files, and exit any open programs. 2 Click the Start button, then click Internet Explorer. Contact your ISP to the Internet, see "E-Mail, Modem, and Internet Problems" on your computer and to complete the setup. • Dial-up your Internet connection. If you cannot connect to the Internet but have an ISP...
Dial-up connections are having problems connecting to check the service status, or try connecting again later. NOTE: If you do not have an ISP, the Connect to select one . The ... files, and exit any open programs. 2 Click the Start button, then click Internet Explorer. Contact your ISP to the Internet, see "E-Mail, Modem, and Internet Problems" on your computer and to complete the setup. • Dial-up your Internet connection. If you cannot connect to the Internet but have an ISP...
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...Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the device is incorrectly installed. Discard used batteries according to repeatedly reset... correctly installed. • If a peripheral device does not work properly, contact Dell (see "Getting Help" on page 142). CAUTION: Before you have to the manufacturer's instructions. R E P L A C E T H E B A T T E R Y - Solving Problems CAUTION: Some of the parts described in this section, follow the safety instructions ...
...Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the device is incorrectly installed. Discard used batteries according to repeatedly reset... correctly installed. • If a peripheral device does not work properly, contact Dell (see "Getting Help" on page 142). CAUTION: Before you have to the manufacturer's instructions. R E P L A C E T H E B A T T E R Y - Solving Problems CAUTION: Some of the parts described in this section, follow the safety instructions ...
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... O R D I C S - See "Resolving Software and Hardware Incompatibilities" on page 80. 52 Solving Problems See "Starting the Dell Diagnostics From Your Hard Drive" on page 87. Viruses can sometimes prevent Windows from recognizing the drive. See... Vista®: Click Start and click Computer. R U N T H E D E L L D I A G N O S T I S K - ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE - Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. TEST THE DRIVE - • Insert...
... O R D I C S - See "Resolving Software and Hardware Incompatibilities" on page 80. 52 Solving Problems See "Starting the Dell Diagnostics From Your Hard Drive" on page 87. Viruses can sometimes prevent Windows from recognizing the drive. See... Vista®: Click Start and click Computer. R U N T H E D E L L D I A G N O S T I S K - ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE - Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. TEST THE DRIVE - • Insert...
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... may cause noise, which does not indicate a defect in all DVD drives. NOTE: Because of your standby settings on page 70. See "Sound and Speaker Problems" on the Power Schemes Tab and Advanced Tab. Try closing all DVD titles work in the drive or the CD or DVD. Windows XP: 1 Click.../DVD-RW drive must receive a steady stream of data when writing. TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC - Solving Problems 53 Problems writing to the CD/DVD-RW. C H E C K T H E S P E A K E R S A N D S U B W O O F E R -
... may cause noise, which does not indicate a defect in all DVD drives. NOTE: Because of your standby settings on page 70. See "Sound and Speaker Problems" on the Power Schemes Tab and Advanced Tab. Try closing all DVD titles work in the drive or the CD or DVD. Windows XP: 1 Click.../DVD-RW drive must receive a steady stream of data when writing. TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC - Solving Problems 53 Problems writing to the CD/DVD-RW. C H E C K T H E S P E A K E R S A N D S U B W O O F E R -
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...bad sectors and click Start. NOTE: Connect the modem to a digital telephone network. Hard drive problems RUN CHECK DISK - The modem does not operate while it is connected to an analog telephone jack only. E-Mail, Modem... of the procedures in this section, follow the safety instructions in with Administrator privileges to remove the checkmark. 3 Click Apply and then OK. 54 Solving Problems C H E C K T H E W I N D O W S M A I L E X P R E S S S E C U R I T Y S E T T I N G S - Windows Vista: 1 Click Start and click Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click...
...bad sectors and click Start. NOTE: Connect the modem to a digital telephone network. Hard drive problems RUN CHECK DISK - The modem does not operate while it is connected to an analog telephone jack only. E-Mail, Modem... of the procedures in this section, follow the safety instructions in with Administrator privileges to remove the checkmark. 3 Click Apply and then OK. 54 Solving Problems C H E C K T H E W I N D O W S M A I L E X P R E S S S E C U R I T Y S E T T I N G S - Windows Vista: 1 Click Start and click Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click...
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... line connector into the modem. • Disconnect the telephone line from the modem and connect it to identify and resolve modem problems. (Modem Helper is not available on all computers.) Solving Problems 55 Windows® XP: Click Start All Programs Modem Helper. Windows Vista®: Click Start , point to the telephone wall...
... line connector into the modem. • Disconnect the telephone line from the modem and connect it to identify and resolve modem problems. (Modem Helper is not available on all computers.) Solving Problems 55 Windows® XP: Click Start All Programs Modem Helper. Windows Vista®: Click Start , point to the telephone wall...
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... the Windows Mail e-mail program open, click File. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames. 56 Solving Problems Windows XP: 1 Click Start Control Panel Printers and Other Hardware Phone and Modem Options Modems. 2 Click the COM port for the operating system or the...
... the Windows Mail e-mail program open, click File. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames. 56 Solving Problems Windows XP: 1 Click Start Control Panel Printers and Other Hardware Phone and Modem Options Modems. 2 Click the COM port for the operating system or the...
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... drive cannot read the disk. In some cases, you want to remove. 4 Click Uninstall, Change, or Repair. 5 See the program documentation for installation instructions. Contact Dell (see "Getting Help" on page 183). d r i v e l e t t e r : \ I S N O T A C C E S S...E R T B O O T A B L E M E D I N G S YS T E M N O T F O U N D - O P E R A T I A - CLOSE SOME PROGRAMS AND TRY A G A I L E W A S N O T F O U N D - Solving Problems 57 To remove and then reinstall the program: Windows® XP: 1 Click Start Control Panel Add or Remove Programs Programs and Features. 2 Select the program...
... drive cannot read the disk. In some cases, you want to remove. 4 Click Uninstall, Change, or Repair. 5 See the program documentation for installation instructions. Contact Dell (see "Getting Help" on page 183). d r i v e l e t t e r : \ I S N O T A C C E S S...E R T B O O T A B L E M E D I N G S YS T E M N O T F O U N D - O P E R A T I A - CLOSE SOME PROGRAMS AND TRY A G A I L E W A S N O T F O U N D - Solving Problems 57 To remove and then reinstall the program: Windows® XP: 1 Click Start Control Panel Add or Remove Programs Programs and Features. 2 Select the program...
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...broken pins and for damaged or frayed cables. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. TE S T T H E K E Y B O A R D - The computer ...does not start up ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET 58 Solving Problems ENSURE THAT THE USB PORTS ARE ENABLED IN THE SYSTEM SETUP P R O G R A M - CHECK THE KEYBOARD CABLE - • Ensure that the...
...broken pins and for damaged or frayed cables. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. TE S T T H E K E Y B O A R D - The computer ...does not start up ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET 58 Solving Problems ENSURE THAT THE USB PORTS ARE ENABLED IN THE SYSTEM SETUP P R O G R A M - CHECK THE KEYBOARD CABLE - • Ensure that the...
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... computer turns off. A program stops responding END THE PROGRAM - 1 Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. Solving Problems 59 A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on your keyboard or moving your computer. Then restart your mouse...
... computer turns off. A program stops responding END THE PROGRAM - 1 Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. Solving Problems 59 A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on your keyboard or moving your computer. Then restart your mouse...
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... so that it runs in an environment similar to earlier versions of windows. 3 Follow the instructions on your keyboard or moving your computer. 60 Solving Problems
... so that it runs in an environment similar to earlier versions of windows. 3 Follow the instructions on your keyboard or moving your computer. 60 Solving Problems
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Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that ... THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Solving Problems 61 See the software documentation for information. • Ensure that the program is compatible with the program. • If necessary, uninstall and then reinstall the...
Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that ... THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Solving Problems 61 See the software documentation for information. • Ensure that the program is compatible with the program. • If necessary, uninstall and then reinstall the...
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...Change. 7 From the drop-down list, select the new drive letter assignment for the Media Card Reader. 8 Click OK to insert media. 62 Solving Problems NOTE: The Media Card Reader only appears as the next logical drive after the physical drives is inserted, you attempt to access the Media Card... Reader when no media is connected. If you are mapped to perform this procedure. Media Card Reader Problems NO DRIVE LETTER IS ASSIGNED - If the next logical drive after all other physical drives in with Administrator privileges to a drive even if ...
...Change. 7 From the drop-down list, select the new drive letter assignment for the Media Card Reader. 8 Click OK to insert media. 62 Solving Problems NOTE: The Media Card Reader only appears as the next logical drive after the physical drives is inserted, you attempt to access the Media Card... Reader when no media is connected. If you are mapped to perform this procedure. Media Card Reader Problems NO DRIVE LETTER IS ASSIGNED - If the next logical drive after all other physical drives in with Administrator privileges to a drive even if ...