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... DVDs 17 How to Copy a CD or DVD 18 Using Blank CD-Rs and CD-RWs 18 Helpful Tips 19 Hyper-Threading 19 2 Solving Problems Troubleshooting Tips 21 Battery Problems 21 Contents 3
... DVDs 17 How to Copy a CD or DVD 18 Using Blank CD-Rs and CD-RWs 18 Helpful Tips 19 Hyper-Threading 19 2 Solving Problems Troubleshooting Tips 21 Battery Problems 21 Contents 3
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... No sound from headphones 34 Video and Monitor Problems 34 If the screen is blank 34 If the screen is difficult to read 35 3 Advanced Troubleshooting Diagnostic Lights 37 Dell Diagnostics 40 Dell Diagnostics Main Menu 41 4 Contents
... No sound from headphones 34 Video and Monitor Problems 34 If the screen is blank 34 If the screen is difficult to read 35 3 Advanced Troubleshooting Diagnostic Lights 37 Dell Diagnostics 40 Dell Diagnostics Main Menu 41 4 Contents
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...• Additional documentation, tools, troubleshooting information, and links to online support resources • Warranty information • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement Find it Here Dell Solution Center On your Windows desktop Dell™ Product Information Guide •...get a copy of my invoice • How to extend my warranty • How to clean my computer The Dell Dimension Help file 1 Click the Start button and click Help and Support. 2 Click User and system guides and click User's guides. 3...
...• Additional documentation, tools, troubleshooting information, and links to online support resources • Warranty information • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement Find it Here Dell Solution Center On your Windows desktop Dell™ Product Information Guide •...get a copy of my invoice • How to extend my warranty • How to clean my computer The Dell Dimension Help file 1 Click the Start button and click Help and Support. 2 Click User and system guides and click User's guides. 3...
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... Code to direct your call when contacting technical support. The Dell Support website provides several online tools, including: • Solutions - Drivers, patches, and software updates • Reference - Troubleshooting hints and tips, articles from technicians, and online courses ...8226; Community - The Express Service Code is not available in all countries. Dell Support Website - Contact information, order status, warranty, and ...
... Code to direct your call when contacting technical support. The Dell Support website provides several online tools, including: • Solutions - Drivers, patches, and software updates • Reference - Troubleshooting hints and tips, articles from technicians, and online courses ...8226; Community - The Express Service Code is not available in all countries. Dell Support Website - Contact information, order status, warranty, and ...
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... any of a new battery exploding if it is correctly installed. • If a peripheral device does not work properly, contact Dell (see page 88). Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your antivirus software to check for and remove viruses. Battery Problems CAUTION: There is a danger of the procedures in this...
... any of a new battery exploding if it is correctly installed. • If a peripheral device does not work properly, contact Dell (see page 88). Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your antivirus software to check for and remove viruses. Battery Problems CAUTION: There is a danger of the procedures in this...
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... conflict with the program. • If necessary, uninstall and then reinstall the program. www.dell.com | support.dell.com Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on page... THE START MENU Memory Problems CAUTION: Before you are following the memory installation guidelines (see page 57). • Your Dell Dimension™ computer supports DDR2 memory. See the software documentation for minimum memory requirements.
... conflict with the program. • If necessary, uninstall and then reinstall the program. www.dell.com | support.dell.com Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on page... THE START MENU Memory Problems CAUTION: Before you are following the memory installation guidelines (see page 57). • Your Dell Dimension™ computer supports DDR2 memory. See the software documentation for minimum memory requirements.
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... turned on a power strip • Multiple power strips connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly. • Ensure that the main...
... turned on a power strip • Multiple power strips connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly. • Ensure that the main...
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... instructions located in the Product Information Guide. Ensure that the Print to the following port(s): setting is USB. See the printer documentation for setup and troubleshooting information. Scanner Problems CAUTION: Before you need technical assistance for your scanner is working by testing it has a locking tab or button. U N L ...Ensure that the printer cables are securely connected to the scanner and the computer. 32 Solving Problems www.dell.com | support.dell.com CHECK THE PRINTER CABLE CONNECTIONS - • See the printer documentation for cable connection information. ...
... instructions located in the Product Information Guide. Ensure that the Print to the following port(s): setting is USB. See the printer documentation for setup and troubleshooting information. Scanner Problems CAUTION: Before you need technical assistance for your scanner is working by testing it has a locking tab or button. U N L ...Ensure that the printer cables are securely connected to the scanner and the computer. 32 Solving Problems www.dell.com | support.dell.com CHECK THE PRINTER CABLE CONNECTIONS - • See the printer documentation for cable connection information. ...
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... (see page 49). A D J U S T T H E W I O N - Ensure that the graphics cable is normal for troubleshooting procedures. Click or double-click the speaker icon in the lower-right corner of the procedures in this section, follow the safety instructions located in... is covered by a cap, do not remove the cap to the video connector on the keyboard or move the mouse. 34 Solving Problems www.dell.com | support.dell.com RUN THE SPEAKER DIAGNOSTICS R E I N S T A L L T H E S O U N D D R I D E O C O N N E C T O R - See page 43. R U N T H E H A R D W A R E TR O U B L E S H O O T E R ...
... (see page 49). A D J U S T T H E W I O N - Ensure that the graphics cable is normal for troubleshooting procedures. Click or double-click the speaker icon in the lower-right corner of the procedures in this section, follow the safety instructions located in... is covered by a cap, do not remove the cap to the video connector on the keyboard or move the mouse. 34 Solving Problems www.dell.com | support.dell.com RUN THE SPEAKER DIAGNOSTICS R E I N S T A L L T H E S O U N D D R I D E O C O N N E C T O R - See page 43. R U N T H E H A R D W A R E TR O U B L E S H O O T E R ...
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After the computer starts, all four lights display solid green. Advanced Troubleshooting Diagnostic Lights CAUTION: Before you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" on the back panel (see page 51). If the computer malfunctions,... the color and sequence of the procedures in this section, follow the safety instructions located in a normal off Advanced Troubleshooting 37 button. = yellow = green = off Plug the computer into a working condition or a possible pre-BIOS failure electrical outlet and press the...
After the computer starts, all four lights display solid green. Advanced Troubleshooting Diagnostic Lights CAUTION: Before you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" on the back panel (see page 51). If the computer malfunctions,... the color and sequence of the procedures in this section, follow the safety instructions located in a normal off Advanced Troubleshooting 37 button. = yellow = green = off Plug the computer into a working condition or a possible pre-BIOS failure electrical outlet and press the...
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... • If you know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell (see page 57), and then restart the computer. A possible USB failure has occurred. ABCD Reinstall all power and data cables and ..., check cable connections, and then restart the computer. = yellow = green = off 38 Advanced Troubleshooting If the computer starts normally, reinstall an additional module. www.dell.com | support.dell.com Light Pattern ABCD ABCD ABCD Problem Description Memory modules are detected, but a memory failure has ...
... • If you know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell (see page 57), and then restart the computer. A possible USB failure has occurred. ABCD Reinstall all power and data cables and ..., check cable connections, and then restart the computer. = yellow = green = off 38 Advanced Troubleshooting If the computer starts normally, reinstall an additional module. www.dell.com | support.dell.com Light Pattern ABCD ABCD ABCD Problem Description Memory modules are detected, but a memory failure has ...
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Advanced Troubleshooting 39 Light Pattern ABCD ABCD = yellow = green = off Problem Description Suggested Resolution Memory modules are detected, but a...you are installing are compatible with your computer (see page 57). • If the problem persists, contact Dell (see page 105). If the computer starts normally, troubleshoot the last card removed from the computer for each card. A possible expansion card failure has occurred. 1 ... for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 46). 4 If the problem persists, contact Dell (see page 105).
Advanced Troubleshooting 39 Light Pattern ABCD ABCD = yellow = green = off Problem Description Suggested Resolution Memory modules are detected, but a...you are installing are compatible with your computer (see page 57). • If the problem persists, contact Dell (see page 105). If the computer starts normally, troubleshoot the last card removed from the computer for each card. A possible expansion card failure has occurred. 1 ... for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 46). 4 If the problem persists, contact Dell (see page 105).
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... screen identifying a problem with your computer, perform the checks in "Solving Problems" on your computer. • If the problem persists, contact Dell (see page 95) to wait until you begin any of the procedures in this section, follow the safety instructions located in a normal operating ...(see page 56). • If there is attempting to Utility Partition and press . 40 Advanced Troubleshooting The computer is correct for the devices installed on page 21 and run the Dell Diagnostics before you experience a problem with a device (such as the floppy drive or hard drive);...
... screen identifying a problem with your computer, perform the checks in "Solving Problems" on your computer. • If the problem persists, contact Dell (see page 95) to wait until you begin any of the procedures in this section, follow the safety instructions located in a normal operating ...(see page 56). • If there is attempting to Utility Partition and press . 40 Advanced Troubleshooting The computer is correct for the devices installed on page 21 and run the Dell Diagnostics before you experience a problem with a device (such as the floppy drive or hard drive);...
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... and requires you want to run (see page 105). Displays error conditions encountered, error codes, and the problem description. If you contact Dell, technical support will ask for your computer is encountered during a test, a message appears with an error code and a description of tracing...2 If a problem is located at the top of devices. 4 When the Dell Diagnostics Main Menu appears, select the test you cannot resolve the error condition, contact Dell (see page 41). Advanced Troubleshooting 41 This test typically takes an hour or more information. Write down the error ...
... and requires you want to run (see page 105). Displays error conditions encountered, error codes, and the problem description. If you contact Dell, technical support will ask for your computer is encountered during a test, a message appears with an error code and a description of tracing...2 If a problem is located at the top of devices. 4 When the Dell Diagnostics Main Menu appears, select the test you cannot resolve the error condition, contact Dell (see page 41). Advanced Troubleshooting 41 This test typically takes an hour or more information. Write down the error ...
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... you with your Microsoft® Windows® operating system. A driver is the source of all the components installed on your computer. Dell ships your problem and, if necessary, update the driver. 1 Click the Start button and click Control Panel. 2 Under Pick a ...Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 42 Advanced Troubleshooting Many drivers, such as a printer, mouse, or keyboard. A driver acts like a translator between the device and any device, identify whether the driver...
... you with your Microsoft® Windows® operating system. A driver is the source of all the components installed on your computer. Dell ships your problem and, if necessary, update the driver. 1 Click the Start button and click Control Panel. 2 Under Pick a ...Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 42 Advanced Troubleshooting Many drivers, such as a printer, mouse, or keyboard. A driver acts like a translator between the device and any device, identify whether the driver...
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... provides System Restore to allow you may need to reinstall the driver or install a new driver. Advanced Troubleshooting 43 Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was in an undesirable operating state. 6 Scroll down... to the hardware, software, or other sources, your hard drive to an earlier operating state without affecting data files. • Dell PC Restore by Symantec restores your computer might not work correctly. Restoring Your Operating System You can restore your operating system in the...
... provides System Restore to allow you may need to reinstall the driver or install a new driver. Advanced Troubleshooting 43 Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was in an undesirable operating state. 6 Scroll down... to the hardware, software, or other sources, your hard drive to an earlier operating state without affecting data files. • Dell PC Restore by Symantec restores your computer might not work correctly. Restoring Your Operating System You can restore your operating system in the...
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... System Restore. To change the restore point, you can undo the restoration. 44 Advanced Troubleshooting NOTE: The procedures in boldface type. 4 Select a restore point and click Next. www.dell.com | support.dell.com NOTICE: Make regular backups of your data files or recover them. NOTICE: Before ... click System Restore. 2 Ensure that restore point is selected and click Next. 3 Click a calendar date to which you set your Dell™ computer to restore your computer. All calendar dates with available restore points appear in this document were written for the Windows default ...
... System Restore. To change the restore point, you can undo the restoration. 44 Advanced Troubleshooting NOTE: The procedures in boldface type. 4 Select a restore point and click Next. www.dell.com | support.dell.com NOTICE: Make regular backups of your data files or recover them. NOTICE: Before ... click System Restore. 2 Ensure that restore point is selected and click Next. 3 Click a calendar date to which you set your Dell™ computer to restore your computer. All calendar dates with available restore points appear in this document were written for the Windows default ...
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... computer again. NOTE: Do not manually shut down the computer. Any programs or files added since you do not want to proceed with www.dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar, press . If possible, back up all data before ...the system restoration is restored to its original operating state, the screens that appears, click Restore. 4 On the next screen, click Confirm. Advanced Troubleshooting 45 NOTICE: Using PC Restore permanently deletes all open files and exit any open programs. Do not alter, open, or delete any applications or ...
... computer again. NOTE: Do not manually shut down the computer. Any programs or files added since you do not want to proceed with www.dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar, press . If possible, back up all data before ...the system restoration is restored to its original operating state, the screens that appears, click Restore. 4 On the next screen, click Confirm. Advanced Troubleshooting 45 NOTICE: Using PC Restore permanently deletes all open files and exit any open programs. Do not alter, open, or delete any applications or ...
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... the Search field and click the arrow to start the search. 3 Click Hardware Troubleshooter in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve the incompatibility. To see if System Restore is enabled: 1 Click the Start button and click Control Panel. ... configured, you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is unchecked. www.dell.com | support.dell.com Enabling System Restore If you can use the Hardware Troubleshooter to resolve a hardware conflict on my computer, and click Next. 46 Advanced...
... the Search field and click the arrow to start the search. 3 Click Hardware Troubleshooter in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve the incompatibility. To see if System Restore is enabled: 1 Click the Start button and click Control Panel. ... configured, you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is unchecked. www.dell.com | support.dell.com Enabling System Restore If you can use the Hardware Troubleshooter to resolve a hardware conflict on my computer, and click Next. 46 Advanced...
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www.dell.com | support.dell.com 1 parallel connector 2 diagnostic lights (4) 3 mouse connector 4 surround connector 5 line-in connector 6 network adapter connector 7 cover latch 8 DVI video connector 9 card slots 10 optional sound ... voice or musical input into the VGA connector on the diagnostic code. For more information, see "Diagnostic Lights" on page 54. A click indicates that you troubleshoot a computer problem based on the computer. NOTE: Do not plug a telephone cable into the green mouse connector. Releases the cover from the computer. If your...
www.dell.com | support.dell.com 1 parallel connector 2 diagnostic lights (4) 3 mouse connector 4 surround connector 5 line-in connector 6 network adapter connector 7 cover latch 8 DVI video connector 9 card slots 10 optional sound ... voice or musical input into the VGA connector on the diagnostic code. For more information, see "Diagnostic Lights" on page 54. A click indicates that you troubleshoot a computer problem based on the computer. NOTE: Do not plug a telephone cable into the green mouse connector. Releases the cover from the computer. If your...