User Manual
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...UGTOC.fm 23 Understanding Your Printer Software . 557 Printer Settings Utility 559 Status Window 560 Tool Box 560 Updater 560 Troubleshooting 560 Address Book Editor 560 ScanButton Manager 560 Dell ScanCenter 560 Address Books 561 Types of Address Books 561 Adding and Editing Entries to the Address Books 562 Status ... Monitor Console . . 572 Installing the Status Monitor Console 572 Starting the Status Monitor Console 573 Printer Selection Window 573 Printer Status Window 574 Dell Supplies Management System Window . . . 575 Service Tag Window 577 Settings Window 577 18 Contents
...UGTOC.fm 23 Understanding Your Printer Software . 557 Printer Settings Utility 559 Status Window 560 Tool Box 560 Updater 560 Troubleshooting 560 Address Book Editor 560 ScanButton Manager 560 Dell ScanCenter 560 Address Books 561 Types of Address Books 561 Adding and Editing Entries to the Address Books 562 Status ... Monitor Console . . 572 Installing the Status Monitor Console 572 Starting the Status Monitor Console 573 Printer Selection Window 573 Printer Status Window 574 Dell Supplies Management System Window . . . 575 Service Tag Window 577 Settings Window 577 18 Contents
User Manual
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... Clearing Paper Jams From the Fuser 672 Clearing Paper Jams From the Duplexer 676 Clearing Paper Jams From the Optional 250-Sheet Feeder 677 Troubleshooting 683 31 Troubleshooting Guide 685 Basic Printer Problems 685 Display Problems 685 Printing Problems 686 Print Quality Problems 688 The output is too light 689 Toner smears...
... Clearing Paper Jams From the Fuser 672 Clearing Paper Jams From the Duplexer 676 Clearing Paper Jams From the Optional 250-Sheet Feeder 677 Troubleshooting 683 31 Troubleshooting Guide 685 Basic Printer Problems 685 Display Problems 685 Printing Problems 686 Print Quality Problems 688 The output is too light 689 Toner smears...
User Manual
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... and fill in the requested details to technical service support.dell.com provides several online tools, and support questions including: • Solutions - DE LL CONFIDENTIAL - Drivers • Manuals- Troubleshooting hints and tips, articles from technicians, and online courses ...information, order status, warranty, and repair information • Downloads - Printer documentation and product specifications Go to support.dell.com. FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section02.fm What are you looking for components, such as...
... and fill in the requested details to technical service support.dell.com provides several online tools, and support questions including: • Solutions - DE LL CONFIDENTIAL - Drivers • Manuals- Troubleshooting hints and tips, articles from technicians, and online courses ...information, order status, warranty, and repair information • Downloads - Printer documentation and product specifications Go to support.dell.com. FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section02.fm What are you looking for components, such as...
User Manual
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... Additional Color Laser Software Quick Launch Utility. To open the Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter using the Quick Launch Utility window. P R E L I M I A L - For information about installing the software, see "Setting Up for Shared ...the Quick Launch Utility when you install the Dell software. The Quick Launch Utility window provides seven buttons: Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter. NOTE: Quick Launch Utility is only...
... Additional Color Laser Software Quick Launch Utility. To open the Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter using the Quick Launch Utility window. P R E L I M I A L - For information about installing the software, see "Setting Up for Shared ...the Quick Launch Utility when you install the Dell software. The Quick Launch Utility window provides seven buttons: Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter. NOTE: Quick Launch Utility is only...
User Manual
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... Book Editor, refer to PaperPort or other programs on your computer without running the PaperPort program first. Troubleshooting The Troubleshooting button opens the Troubleshooting Guide, which allows you to specify how the ScanButton Manager behaves for scan events that enables you to...Manager The ScanButton Manager button opens the ScanButton Manager, which allows you to "Understanding the Tool Box Menus." Dell ScanCenter The Dell ScanCenter button opens the Dell ScanCenter, which allows you to "Printer Status Window." For more information about using Status Window, refer to...
... Book Editor, refer to PaperPort or other programs on your computer without running the PaperPort program first. Troubleshooting The Troubleshooting button opens the Troubleshooting Guide, which allows you to specify how the ScanButton Manager behaves for scan events that enables you to...Manager The ScanButton Manager button opens the ScanButton Manager, which allows you to "Understanding the Tool Box Menus." Dell ScanCenter The Dell ScanCenter button opens the Dell ScanCenter, which allows you to "Printer Status Window." For more information about using Status Window, refer to...
User Manual
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... with your printer, check each of the above and still have a problem, turn off the printer, wait for 10 seconds, and turn on effect. F O R P R O O F O N LY Troubleshooting Guide 685 Display Problems Problem Action After the printer is turned on, • Turn off at any switch or breaker. • Other electrical equipment plugged...
... with your printer, check each of the above and still have a problem, turn off the printer, wait for 10 seconds, and turn on effect. F O R P R O O F O N LY Troubleshooting Guide 685 Display Problems Problem Action After the printer is turned on, • Turn off at any switch or breaker. • Other electrical equipment plugged...
User Manual
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... correct print media size is securely connected to the printer. Action Ensure that the correct USB or Ethernet cable is selected. FOR PROOF ONLY 686 Troubleshooting Guide If you send a job to verify that the current interface settings are using . Ensure that the top menu appears on the operator panel before...
... correct print media size is securely connected to the printer. Action Ensure that the correct USB or Ethernet cable is selected. FOR PROOF ONLY 686 Troubleshooting Guide If you send a job to verify that the current interface settings are using . Ensure that the top menu appears on the operator panel before...
User Manual
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... printed. Turn the print media over or around and try printing again to see if feeding improves. See "Loading Print Media in the SSF." F O R P R O O F O N LY Troubleshooting Guide 687 Load print media only when the tray is securely inserted. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - The envelope is loaded in the standard 250-sheet tray or...
... printed. Turn the print media over or around and try printing again to see if feeding improves. See "Loading Print Media in the SSF." F O R P R O O F O N LY Troubleshooting Guide 687 Load print media only when the tray is securely inserted. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - The envelope is loaded in the standard 250-sheet tray or...
User Manual
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...output is curled. Print Quality Problems NOTE: Some of the following procedures that use the operator panel and Dell Configuration Web Tool, see "Understanding the Tool Box Menus" and "Dell Printer Configuration Web Tool." • The output is too light • Toner smears or print comes ...the Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool. PRE LIMINARY 9/13/10 - FOR PROOF ONLY 688 Troubleshooting Guide For information on the operator panel, the Tool Box, or Dell Printer Configuration Web Tool. Cannot perform manual duplex printing.
...output is curled. Print Quality Problems NOTE: Some of the following procedures that use the operator panel and Dell Configuration Web Tool, see "Understanding the Tool Box Menus" and "Dell Printer Configuration Web Tool." • The output is too light • Toner smears or print comes ...the Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool. PRE LIMINARY 9/13/10 - FOR PROOF ONLY 688 Troubleshooting Guide For information on the operator panel, the Tool Box, or Dell Printer Configuration Web Tool. Cannot perform manual duplex printing.
User Manual
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...to action 3. F O R P R O O F O N LY Troubleshooting Guide 689 b Ensure that the Toner Saving Mode check box is replaced. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - each toner cartridge. a Launch the Tool Box, and click Non-Dell Toner on the leading edge of toner left in complete. a Check the ...be low or need to action 4. a On the Advanced tab, ensure that the On check box is disable the Non-Dell Toner option. FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm • Auger mark • Wrinkled/Stained paper...
...to action 3. F O R P R O O F O N LY Troubleshooting Guide 689 b Ensure that the Toner Saving Mode check box is replaced. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - each toner cartridge. a Launch the Tool Box, and click Non-Dell Toner on the leading edge of toner left in complete. a Check the ...be low or need to action 4. a On the Advanced tab, ensure that the On check box is disable the Non-Dell Toner option. FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm • Auger mark • Wrinkled/Stained paper...
User Manual
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Go to action 8. PRE LIMINARY 9/13/10 - media recommended for the printer. Go to action 6. Contact Dell. FOR PROOF ONLY 690 Troubleshooting Guide The task is complete. Does the motor function properly? For example, change the Paper Type setting. If not, use the print complete. Go to ...
Go to action 8. PRE LIMINARY 9/13/10 - media recommended for the printer. Go to action 6. Contact Dell. FOR PROOF ONLY 690 Troubleshooting Guide The task is complete. Does the motor function properly? For example, change the Paper Type setting. If not, use the print complete. Go to ...
User Manual
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Contact Dell. c Click the Play of the toner cartridges. CAUTION: Using the Refresh Mode consumes extra toner. Does this solve your problem? Go to action ... and click Refresh Mode on the Diagnosis tab. d After you desire. complete. b Click the Yellow button under Toner Refresh Mode. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - F O R P R O O F O N LY Troubleshooting Guide 691 The 4 Colors Configuration Chart is Toner Refresh Mode. FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes No 8 Ensure that...
Contact Dell. c Click the Play of the toner cartridges. CAUTION: Using the Refresh Mode consumes extra toner. Does this solve your problem? Go to action ... and click Refresh Mode on the Diagnosis tab. d After you desire. complete. b Click the Yellow button under Toner Refresh Mode. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - F O R P R O O F O N LY Troubleshooting Guide 691 The 4 Colors Configuration Chart is Toner Refresh Mode. FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes No 8 Ensure that...
User Manual
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... problem? c Click the 4 Colors Configuration Chart button. Try The task is complete. No Go to action 3. FOR PROOF ONLY 692 Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes 10 Replace the PHD unit if you replace the PHD unit... "Installing a PHD Unit." The task is changing the Paper Type setting in the printer complete. Toner smears or print comes off No Contact Dell. a On the Paper/Output tab, change the plain paper to thick. media recommended for the printer. DE LL CONFIDENTIAL - a Replace the...
... problem? c Click the 4 Colors Configuration Chart button. Try The task is complete. No Go to action 3. FOR PROOF ONLY 692 Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes 10 Replace the PHD unit if you replace the PHD unit... "Installing a PHD Unit." The task is changing the Paper Type setting in the printer complete. Toner smears or print comes off No Contact Dell. a On the Paper/Output tab, change the plain paper to thick. media recommended for the printer. DE LL CONFIDENTIAL - a Replace the...
User Manual
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...the PHD unit is complete. The task is complete. No Go to action 3. F O R P R O O F O N LY Troubleshooting Guide 693 Go to action 2. Yes The task is See "Replacing the Print Head Device (PHD) Unit" complete. The task is installed ...." Does this solve your problem? 2 Ensure that the toner cartridges are installed correctly. Does this solve your document again. Random spots/Blurred images No Contact Dell. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\...
...the PHD unit is complete. The task is complete. No Go to action 3. F O R P R O O F O N LY Troubleshooting Guide 693 Go to action 2. Yes The task is See "Replacing the Print Head Device (PHD) Unit" complete. The task is installed ...." Does this solve your problem? 2 Ensure that the toner cartridges are installed correctly. Does this solve your document again. Random spots/Blurred images No Contact Dell. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\...
User Manual
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...Printer Maintenance tab. a Check the toner level in the Status tab in each toner cartridge. Does this solve your problem? FOR PROOF ONLY 694 Troubleshooting Guide See "Replacing the Print Head Device (PHD) Unit" and "Installing a PHD Unit." The task is blank No Contact...b Replace the toner cartridges as necessary. Action Yes 1 The toner cartridges may be low or need to action 3. a Launch the Tool Box, and click Non-Dell Toner on the Diagnosis tab. Go to be replaced. The Pitch Configuration Chart is not selected. b Ensure that the On check box is printed. Does...
...Printer Maintenance tab. a Check the toner level in the Status tab in each toner cartridge. Does this solve your problem? FOR PROOF ONLY 694 Troubleshooting Guide See "Replacing the Print Head Device (PHD) Unit" and "Installing a PHD Unit." The task is blank No Contact...b Replace the toner cartridges as necessary. Action Yes 1 The toner cartridges may be low or need to action 3. a Launch the Tool Box, and click Non-Dell Toner on the Diagnosis tab. Go to be replaced. The Pitch Configuration Chart is not selected. b Ensure that the On check box is printed. Does...
User Manual
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... the print complete. Print Head Device (PHD) Unit" and "Installing a PHD Unit." a Launch the Tool Box, and click Machine Check on the Diagnosis tab. F O R P R O O F O N LY Troubleshooting Guide 695 a On the Paper/Output tab, change the plain paper to thick. If not, remove the ribbons. Go to action 5. a On the Advanced tab... the Start button. media recommended for the printer. Does this solve your problem? 6 Ensure that the correct print media is driver. Go to action 4. Contact Dell. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 -
... the print complete. Print Head Device (PHD) Unit" and "Installing a PHD Unit." a Launch the Tool Box, and click Machine Check on the Diagnosis tab. F O R P R O O F O N LY Troubleshooting Guide 695 a On the Paper/Output tab, change the plain paper to thick. If not, remove the ribbons. Go to action 5. a On the Advanced tab... the Start button. media recommended for the printer. Does this solve your problem? 6 Ensure that the correct print media is driver. Go to action 4. Contact Dell. D E L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 -
User Manual
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...the 4 Colors Configuration Chart button. Go to perform Dispense Motor Check for each toner cartridge functions properly. Contact Dell. The task is printed. Does this solve your problem? FOR PROOF ONLY 696 Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes No 8 Ensure that the ...c Click the Play of the toner cartridges. "Installing a PHD Unit." b After you replace the PHD unit, click Chart Print on the Diagnosis tab. Contact Dell. Streaks appear on the output DE LL CONFIDENTIAL -
...the 4 Colors Configuration Chart button. Go to perform Dispense Motor Check for each toner cartridge functions properly. Contact Dell. The task is printed. Does this solve your problem? FOR PROOF ONLY 696 Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes No 8 Ensure that the ...c Click the Play of the toner cartridges. "Installing a PHD Unit." b After you replace the PHD unit, click Chart Print on the Diagnosis tab. Contact Dell. Streaks appear on the output DE LL CONFIDENTIAL -
User Manual
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... 9 / 1 3 / 1 0 - Go to action 3. Part or the entire output is printed. P R E L I M I A L - toner cartridge. a Launch the Tool Box, and click Non-Dell Toner on the Diagnosis tab. b After you have a spare unit. c Click the 4 Colors Configuration Chart button. a Check the toner level in the Status tab in... Print on the Printer Maintenance tab. Does this solve your problem? Contact Dell. The task is not selected. F O R P R O O F O N LY Troubleshooting Guide 697 FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm ...
... 9 / 1 3 / 1 0 - Go to action 3. Part or the entire output is printed. P R E L I M I A L - toner cartridge. a Launch the Tool Box, and click Non-Dell Toner on the Diagnosis tab. b After you have a spare unit. c Click the 4 Colors Configuration Chart button. a Check the toner level in the Status tab in... Print on the Printer Maintenance tab. Does this solve your problem? Contact Dell. The task is not selected. F O R P R O O F O N LY Troubleshooting Guide 697 FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm ...
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... printed. Does this solve your problem? PRE LIMINARY 9/13/10 - a Replace the PHD unit. The 4 Colors Configuration Chart is complete. Contact Dell. DE LL CONFIDENTIAL - FOR PROOF ONLY 698 Troubleshooting Guide b After you have a spare unit. FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes 1 Ensure Output Color is...
... printed. Does this solve your problem? PRE LIMINARY 9/13/10 - a Replace the PHD unit. The 4 Colors Configuration Chart is complete. Contact Dell. DE LL CONFIDENTIAL - FOR PROOF ONLY 698 Troubleshooting Guide b After you have a spare unit. FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes 1 Ensure Output Color is...
User Manual
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...the Pitch Configuration Chart button. The Pitch Configuration Chart is complete. Configuration Chart. to the Contact Dell. Is the cause of the problem located? • Fuser Contact Dell and replace the fuser. • Main unit of the problem using the Pitch Proceed to ...the location b Click the Pitch Configuration Chart button. P R E L I M I A L - Contact Dell... Action Yes No 1 Locate the cause of the printer - Contact Dell. 2 Replace the PHD unit if you replace the PHD unit, ...
...the Pitch Configuration Chart button. The Pitch Configuration Chart is complete. Configuration Chart. to the Contact Dell. Is the cause of the problem located? • Fuser Contact Dell and replace the fuser. • Main unit of the problem using the Pitch Proceed to ...the location b Click the Pitch Configuration Chart button. P R E L I M I A L - Contact Dell... Action Yes No 1 Locate the cause of the printer - Contact Dell. 2 Replace the PHD unit if you replace the PHD unit, ...