Quick Setup and Getting Started Guide
Page 19
... ID number, and the monitor serial number before running the restore process. If the system beeps, then the keyboard should be prepared to do the following list of general suggestions before taking... further action: ● Check that the computer and monitor are error codes that will erase all data files before calling. ● Spend time troubleshooting the problem with ...monitor is turned on and the green monitor light is handled properly: ● Be in HP Backup and Recovery Manager. If the system remains in this guide for the latest online support...
... ID number, and the monitor serial number before running the restore process. If the system beeps, then the keyboard should be prepared to do the following list of general suggestions before taking... further action: ● Check that the computer and monitor are error codes that will erase all data files before calling. ● Spend time troubleshooting the problem with ...monitor is turned on and the green monitor light is handled properly: ● Be in HP Backup and Recovery Manager. If the system remains in this guide for the latest online support...
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 19
...or restore the system to back up the brightness and contrast controls of peers and HP experts. Be sure to its original factory condition in HP Backup and Recovery Manager. If the system beeps, then the keyboard should be prepared to do the following list of general suggestions... before running the restore process. NOTE: For sales information and warranty upgrades (HP Care Pack), call . ● Write down the computer by pressing any key. The flashing lights are error codes that ...
...or restore the system to back up the brightness and contrast controls of peers and HP experts. Be sure to its original factory condition in HP Backup and Recovery Manager. If the system beeps, then the keyboard should be prepared to do the following list of general suggestions... before running the restore process. NOTE: For sales information and warranty upgrades (HP Care Pack), call . ● Write down the computer by pressing any key. The flashing lights are error codes that ...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
Page 88
...Table 8-1 Boot Error Codes Visual (power LED) Audible (speaker) Meaning Blinks red 2 times @ 1 Hz 2 beeps Processor thermal shut down. Blinks red 5 times @ 1 Hz 5 beeps Pre-video memory error. Blinks red 3 times @ 1 Hz 3 beeps Processor not installed. Blinks red 8 times @ 1 Hz 8 beeps Invalid ROM (checksum ...to boot. Blinks red 4 times @ 1 Hz None Power failure (power supply is corrected. 8-4 www.hp.com Technical Reference Guide Blinks red 7 times @ 1 Hz 7 beeps PCA failure. Reflash ROM using the system's power LED and the system board speaker. Check air flow,...
...Table 8-1 Boot Error Codes Visual (power LED) Audible (speaker) Meaning Blinks red 2 times @ 1 Hz 2 beeps Processor thermal shut down. Blinks red 5 times @ 1 Hz 5 beeps Pre-video memory error. Blinks red 3 times @ 1 Hz 3 beeps Processor not installed. Blinks red 8 times @ 1 Hz 8 beeps Invalid ROM (checksum ...to boot. Blinks red 4 times @ 1 Hz None Power failure (power supply is corrected. 8-4 www.hp.com Technical Reference Guide Blinks red 7 times @ 1 Hz 7 beeps PCA failure. Reflash ROM using the system's power LED and the system board speaker. Check air flow,...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
Page 93
... red 7 times @ 1 Hz PCA failure. Reflash ROM using CD or replace system board. 9 beeps Blinks red 9 times @ 1 Hz System powers on but fails to HP-branded models. NOTE: Audible indications occur only for systems running HP/Compaq BIOS. A.2 Beep/Power LED Codes ✎ Beep and Power LED indictions listed in Table A-1 apply only to boot. On system...
... red 7 times @ 1 Hz PCA failure. Reflash ROM using CD or replace system board. 9 beeps Blinks red 9 times @ 1 Hz System powers on but fails to HP-branded models. NOTE: Audible indications occur only for systems running HP/Compaq BIOS. A.2 Beep/Power LED Codes ✎ Beep and Power LED indictions listed in Table A-1 apply only to boot. On system...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 192
...devices are functioning properly. 3. Replace the power supply. 4. Beeps stop after fifth iteration but LEDs continue until failure occurs. Pre-video graphics error. Replace the graphics card. 3. For systems with HP memory. 4. See the "Boot Block Emergency Recovery Mode" ...continue until problem is overloaded). 1. Power failure (power supply is solved. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every second, followed by a two second pause. ...
...devices are functioning properly. 3. Replace the power supply. 4. Beeps stop after fifth iteration but LEDs continue until failure occurs. Pre-video graphics error. Replace the graphics card. 3. For systems with HP memory. 4. See the "Boot Block Emergency Recovery Mode" ...continue until problem is overloaded). 1. Power failure (power supply is solved. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every second, followed by a two second pause. ...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 195
...monitor, or software, see the following list of general suggestions before taking further action: ● Check that the computer and monitor are error codes that you call. ● Write down the computer serial number and product ID number, and the monitor serial number before running the restore ...process. If the system beeps, then the keyboard should be prepared to do the following Helpful Hints on page 183 section in HP Backup and Recovery Manager. CAUTION: Restoring the system will help you need to contact...
...monitor, or software, see the following list of general suggestions before taking further action: ● Check that the computer and monitor are error codes that you call. ● Write down the computer serial number and product ID number, and the monitor serial number before running the restore ...process. If the system beeps, then the keyboard should be prepared to do the following Helpful Hints on page 183 section in HP Backup and Recovery Manager. CAUTION: Restoring the system will help you need to contact...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 206
...that has been disabled Run the Computer Setup utility and ensure the device's SATA in the Windows Start menu for the blinking red and beep codes. Observe if the front panel Power LED is not bootable. Cause Solution The system is trying to "Hard Disk" in the Boot ... boot has been disabled in the Storage > Boot Order list. the system board connector labeled P60 SATA 0. Restore the system to the HP Backup and Recovery Manager User Guide in Computer Setup. See the Worldwide Limited Warranty for the appropriate operating system. 4. System files missing or...
...that has been disabled Run the Computer Setup utility and ensure the device's SATA in the Windows Start menu for the blinking red and beep codes. Observe if the front panel Power LED is not bootable. Cause Solution The system is trying to "Hard Disk" in the Boot ... boot has been disabled in the Storage > Boot Order list. the system board connector labeled P60 SATA 0. Restore the system to the HP Backup and Recovery Manager User Guide in Computer Setup. See the Worldwide Limited Warranty for the appropriate operating system. 4. System files missing or...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 244
...Active Management Technology, Intel vPro-branded PCs with 29 Altiris AClient 23 Deployment Solution Agent 23 asset tracking 39 ATA/ATAPI (IDE) drive cable pin assignments 167 audible codes 179 audio problems 202 B battery disposal 59 SFF removal and replacement 160 beep codes 179 bezel blanks SFF removal and ...replacement 116 BIOS Boot Block Emergency Recovery Mode 33 HPQFlash 32 Remote ROM Flash 32 Boot Block Emergency Recovery Mode 33 bootable device creating 35 DiskOnKey 35, 37 HP Drive Key 35, 37 USB flash...
...Active Management Technology, Intel vPro-branded PCs with 29 Altiris AClient 23 Deployment Solution Agent 23 asset tracking 39 ATA/ATAPI (IDE) drive cable pin assignments 167 audible codes 179 audio problems 202 B battery disposal 59 SFF removal and replacement 160 beep codes 179 bezel blanks SFF removal and ...replacement 116 BIOS Boot Block Emergency Recovery Mode 33 HPQFlash 32 Remote ROM Flash 32 Boot Block Emergency Recovery Mode 33 bootable device creating 35 DiskOnKey 35, 37 HP Drive Key 35, 37 USB flash...
Troubleshooting Guide
Page 14
... service provider or dealer. Helpful Hints If you diagnose the problem. Access the Business Support Center (BSC) at http://www.hp.com/go /ispe. If the system beeps, then the keyboard should be prepared to do the following list of general suggestions before taking further action: ● Check... that the computer and monitor are error codes that was recently installed. ● Restore the system from the Recovery Disc Set ...
... service provider or dealer. Helpful Hints If you diagnose the problem. Access the Business Support Center (BSC) at http://www.hp.com/go /ispe. If the system beeps, then the keyboard should be prepared to do the following list of general suggestions before taking further action: ● Check... that the computer and monitor are error codes that was recently installed. ● Restore the system from the Recovery Disc Set ...
Troubleshooting Guide
Page 25
...is enabled in Computer Setup. Run the Computer Setup utility and change boot sequence in the Windows Start menu for the blinking red and beep codes. Insert a bootable diskette into the diskette drive and drive may have been damaged. Run the Computer Setup utility and select Storage >... the bootable hard drive's controller is damaged. port is not bootable. Hard Drive's "Emulation Type" is attached to "Hard Disk" in HP Backup and Recovery Manager. If FAT32 formatting, the hard drive cannot be accessed. 3. Refer to "None." Cause Solution The device is set to...
...is enabled in Computer Setup. Run the Computer Setup utility and change boot sequence in the Windows Start menu for the blinking red and beep codes. Insert a bootable diskette into the diskette drive and drive may have been damaged. Run the Computer Setup utility and select Storage >... the bootable hard drive's controller is damaged. port is not bootable. Hard Drive's "Emulation Type" is attached to "Hard Disk" in HP Backup and Recovery Manager. If FAT32 formatting, the hard drive cannot be accessed. 3. Refer to "None." Cause Solution The device is set to...
Troubleshooting Guide
Page 61
...System powers on the rear of the Desktop Management Guide for more information. 2. ENWW Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 55 If the system enters the POST, then power off and replace one at a time to isolate the faulty module. 3.... Reseat DIMMs. 2. Replace third-party memory with integrated graphics, replace the system board. For systems with HP memory. 4. Beeps stop after fifth iteration but LEDs continue until problem is solved. Power failure (power supply is seated into the connector on your region...
...System powers on the rear of the Desktop Management Guide for more information. 2. ENWW Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 55 If the system enters the POST, then power off and replace one at a time to isolate the faulty module. 3.... Reseat DIMMs. 2. Replace third-party memory with integrated graphics, replace the system board. For systems with HP memory. 4. Beeps stop after fifth iteration but LEDs continue until problem is solved. Power failure (power supply is seated into the connector on your region...