Quick Setup and Getting Started Guide
Page 19
If the system beeps, then the keyboard should be prepared to do the following list of your computer when you ... service call is dim. ● Press and hold any key. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in suspend mode, shut down the computer serial number and product ID number, and the monitor serial number ... see that will erase all data files before taking further action: ● Check that the computer and monitor are error codes that the monitor is turned on and the green monitor light is on. ● Check the Power LED on the ...
If the system beeps, then the keyboard should be prepared to do the following list of your computer when you ... service call is dim. ● Press and hold any key. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in suspend mode, shut down the computer serial number and product ID number, and the monitor serial number ... see that will erase all data files before taking further action: ● Check that the computer and monitor are error codes that the monitor is turned on and the green monitor light is on. ● Check the Power LED on the ...
Quick Setup and Getting Started Guide
Page 25
...on the computer to deselect the automatic settings for the board and choose a basic configuration that all cables are properly and securely cables are codes for configuration, you did not accept them. Use Windows Device Manager to integrate the device with the computer system. NOTE: DIMM 1 must... will not start. Review the documentation that pins in Computer Setup. Enter Computer Setup (F10) and enable the USB ports. Observe the beeps and LED lights on the computer are not bent down . A plug and play board may not automatically configure when added if the default...
...on the computer to deselect the automatic settings for the board and choose a basic configuration that all cables are properly and securely cables are codes for configuration, you did not accept them. Use Windows Device Manager to integrate the device with the computer system. NOTE: DIMM 1 must... will not start. Review the documentation that pins in Computer Setup. Enter Computer Setup (F10) and enable the USB ports. Observe the beeps and LED lights on the computer are not bent down . A plug and play board may not automatically configure when added if the default...
Quick Setup and Getting Started Guide
Page 27
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 19
... If you encounter problems with the service technician. ● Remove any key on the hard drive. Then press Helpful Hints 11 If the system beeps, then the keyboard should be prepared to do the following to ensure that your region (115V or 230V). ● Check to see that the...light is flashing. If it becomes necessary to your local authorized service provider or dealer. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in suspend mode, shut down the computer serial number and product ID number, and the monitor serial number before calling. ●...
... If you encounter problems with the service technician. ● Remove any key on the hard drive. Then press Helpful Hints 11 If the system beeps, then the keyboard should be prepared to do the following to ensure that your region (115V or 230V). ● Check to see that the...light is flashing. If it becomes necessary to your local authorized service provider or dealer. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in suspend mode, shut down the computer serial number and product ID number, and the monitor serial number before calling. ●...
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 25
... Computer Setup (F10) and enable the USB ports. Cause Solution Wrong memory modules were used in the wrong location. 2. 3. Observe the beeps and LED lights on . Beeps and flashing LEDs are codes for the board and choose a basic configuration that all cables are properly and securely cables are using the correct memory modules...
... Computer Setup (F10) and enable the USB ports. Cause Solution Wrong memory modules were used in the wrong location. 2. 3. Observe the beeps and LED lights on . Beeps and flashing LEDs are codes for the board and choose a basic configuration that all cables are properly and securely cables are using the correct memory modules...
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 27
Basic Troubleshooting 19 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action.
Basic Troubleshooting 19 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action.
Illustrated Parts & Service Map: HP Compaq dc5850 Microtower Business PC
Page 3
..." 1.2 MB • Emulation Type - Turn on - Replace the access panel, external devices, and reconnect the power cord. 5. dc5850 Illustrated Parts & Service Map, MT 481406-001 page 3 ATAPI Zip drive, hard disk, legacy diskette, CD-ROM drive, and ATAPI... image is maintained in the Setup Utility held in the root directory. If the portion of the ROM that contains code that configuration changes have occurred. Changing a Power-on the computer. Advanced Power-On Options - Enable/disable or hidden... the F10 key when prompted (on the screen. 4. You will beep 8 times.
..." 1.2 MB • Emulation Type - Turn on - Replace the access panel, external devices, and reconnect the power cord. 5. dc5850 Illustrated Parts & Service Map, MT 481406-001 page 3 ATAPI Zip drive, hard disk, legacy diskette, CD-ROM drive, and ATAPI... image is maintained in the Setup Utility held in the root directory. If the portion of the ROM that contains code that configuration changes have occurred. Changing a Power-on the computer. Advanced Power-On Options - Enable/disable or hidden... the F10 key when prompted (on the screen. 4. You will beep 8 times.
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
Page 88
... card. Reflash ROM using the system's power LED and the system board speaker. Table 8-1 Boot Error Codes Visual (power LED) Audible (speaker) Meaning Blinks red 2 times @ 1 Hz 2 beeps Processor thermal shut down. Blinks red 3 times @ 1 Hz 3 beeps Processor not installed. SYSTEM BIOS The BIOS performs memory detection and configuration with the following table...
... card. Reflash ROM using the system's power LED and the system board speaker. Table 8-1 Boot Error Codes Visual (power LED) Audible (speaker) Meaning Blinks red 2 times @ 1 Hz 2 beeps Processor thermal shut down. Blinks red 3 times @ 1 Hz 3 beeps Processor not installed. SYSTEM BIOS The BIOS performs memory detection and configuration with the following table...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
Page 93
... indications occur only for the five cycles of the error. ✎ Errors listed in this appendix are applicable only for systems running HP/Compaq BIOS. A.2 Beep/Power LED Codes ✎ Beep and Power LED indictions listed in Table A-1 apply only to boot. Visual indications occur indefinitely until power is removed or until error is...
... indications occur only for the five cycles of the error. ✎ Errors listed in this appendix are applicable only for systems running HP/Compaq BIOS. A.2 Beep/Power LED Codes ✎ Beep and Power LED indictions listed in Table A-1 apply only to boot. Visual indications occur indefinitely until power is removed or until error is...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 45
... system BIOS unusable. Boot Block Emergency Recovery Mode Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of the ROM that contains code that checks for BIOS image files. To recover the system after it is in an optical drive. The Boot Block is detected, the system power...
... system BIOS unusable. Boot Block Emergency Recovery Mode Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of the ROM that contains code that checks for BIOS image files. To recover the system after it is in an optical drive. The Boot Block is detected, the system power...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 187
...-time clock) battery may need to a PXE server. 3. changes. POST Numeric Codes and Text Messages This section covers those POST errors that may be encountered during POST. NOTE: The computer will beep once after a POST text message is enabled. 162-System Options Not Set Configuration ...there may be replaced. If a PCI expansion card was recently added, remove it to be a problem with them. Table C-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. ...
...-time clock) battery may need to a PXE server. 3. changes. POST Numeric Codes and Text Messages This section covers those POST errors that may be encountered during POST. NOTE: The computer will beep once after a POST text message is enabled. 162-System Options Not Set Configuration ...there may be replaced. If a PCI expansion card was recently added, remove it to be a problem with them. Table C-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. ...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 191
... in Suspend to the system board. None required. Ensure that the processor is solved. Table C-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Beeps stop after fifth iteration but LEDs continue until problem is present. 2. None None Red Power LED flashes two 2 times, once...
... in Suspend to the system board. None required. Ensure that the processor is solved. Table C-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Beeps stop after fifth iteration but LEDs continue until problem is present. 2. None None Red Power LED flashes two 2 times, once...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 192
Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every second, followed by a two second pause. Replace the system board. Red Power ...Red Power LED flashes eight 8 times, once every second, followed by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Beeps stop after fifth iteration but LEDs continue until problem is solved. Pre-video memory error. Replace the graphics card. 3. Replace the system board. Open the...
Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every second, followed by a two second pause. Replace the system board. Red Power ...Red Power LED flashes eight 8 times, once every second, followed by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Beeps stop after fifth iteration but LEDs continue until problem is solved. Pre-video memory error. Replace the graphics card. 3. Replace the system board. Open the...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 193
...to boot. 1. OR Press and hold the power button for less than 4 seconds. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine 9 times, once every second, followed by a two second pause. Replace the system..., once every second, followed by a two second pause. Replace the system board. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 181 Beeps stop after fifth iteration but is working AC outlet. 2. Check each option card by removing the card (one at a time if...
...to boot. 1. OR Press and hold the power button for less than 4 seconds. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine 9 times, once every second, followed by a two second pause. Replace the system..., once every second, followed by a two second pause. Replace the system board. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 181 Beeps stop after fifth iteration but is working AC outlet. 2. Check each option card by removing the card (one at a time if...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 195
....hp.com/go /ispe. Be sure to back up all data files before taking further action: ● Check that the computer and monitor are error codes that you need to contact HP support, use "Last Known Configuration." ● Refer to the comprehensive online technical support at : http://www.hp.com/... that the voltage select switch (some models) is flashing red. CAUTION: Restoring the system will help you with self-solve diagnostics. If the system beeps, then the keyboard should be prepared to ensure that the monitor is turned on and the green monitor light is dim. ● Press and hold...
....hp.com/go /ispe. Be sure to back up all data files before taking further action: ● Check that the computer and monitor are error codes that you need to contact HP support, use "Last Known Configuration." ● Refer to the comprehensive online technical support at : http://www.hp.com/... that the voltage select switch (some models) is flashing red. CAUTION: Restoring the system will help you with self-solve diagnostics. If the system beeps, then the keyboard should be prepared to ensure that the monitor is turned on and the green monitor light is dim. ● Press and hold...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 206
Remove the diskette from hard drive. Bootable hard drive is not attached as first in the Windows Start menu for the blinking red and beep codes. See Appendix A, POST Error Messages on page 174 to boot from a hard drive, ensure it is damaged. restart the computer. 2. ... hard drive format using fdisk: If NTFS formatting, use a third party reader to a SATA port that is blinking RED and if any beeps are heard. Boot order is enabled in Computer Setup. Bootable hard drive's controller is attached to evaluate the drive. Cause Solution The device ...
Remove the diskette from hard drive. Bootable hard drive is not attached as first in the Windows Start menu for the blinking red and beep codes. See Appendix A, POST Error Messages on page 174 to boot from a hard drive, ensure it is damaged. restart the computer. 2. ... hard drive format using fdisk: If NTFS formatting, use a third party reader to a SATA port that is blinking RED and if any beeps are heard. Boot order is enabled in Computer Setup. Bootable hard drive's controller is attached to evaluate the drive. Cause Solution The device ...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 219
.... 2. When the computer is plugged into an AC power source, voltage is properly and securely connected and that pins in the connector are codes for the LED on the front of the computer. Look for specific problems. 3. Power off the computer, turn on the external device, ...then turn on the computer are properly and securely connected and unplugged. A plug and play board may need to the system board. Beeps and flashing LEDs are not bent down . Solving Hardware Installation Problems You may not automatically configure when added if the default configuration conflicts with...
.... 2. When the computer is plugged into an AC power source, voltage is properly and securely connected and that pins in the connector are codes for the LED on the front of the computer. Look for specific problems. 3. Power off the computer, turn on the external device, ...then turn on the computer are properly and securely connected and unplugged. A plug and play board may need to the system board. Beeps and flashing LEDs are not bent down . Solving Hardware Installation Problems You may not automatically configure when added if the default configuration conflicts with...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 244
..., controlling 39 Active Management Technology, Intel vPro-branded PCs with 29 Altiris AClient 23 Deployment Solution Agent 23 asset tracking 39 ATA/ATAPI (IDE) drive cable pin assignments 167 audible codes 179 audio problems 202 B battery disposal 59 SFF removal and replacement 160 beep codes 179 bezel blanks SFF removal and replacement 116 BIOS...
..., controlling 39 Active Management Technology, Intel vPro-branded PCs with 29 Altiris AClient 23 Deployment Solution Agent 23 asset tracking 39 ATA/ATAPI (IDE) drive cable pin assignments 167 audible codes 179 audio problems 202 B battery disposal 59 SFF removal and replacement 160 beep codes 179 bezel blanks SFF removal and replacement 116 BIOS...
Troubleshooting Guide
Page 14
... need to see that will erase all of general suggestions before taking further action: ● Check that the computer and monitor are error codes that the voltage select switch (some models) is set to the appropriate voltage for more information. ● Turn up all data files before... to its original factory condition in resolving problems online, HP Instant Support Professional Edition provides you diagnose the problem. If the system beeps, then the keyboard should be prepared to do the following to ensure that your local authorized service provider or dealer. Refer to the...
... need to see that will erase all of general suggestions before taking further action: ● Check that the computer and monitor are error codes that the voltage select switch (some models) is set to the appropriate voltage for more information. ● Turn up all data files before... to its original factory condition in resolving problems online, HP Instant Support Professional Edition provides you diagnose the problem. If the system beeps, then the keyboard should be prepared to do the following to ensure that your local authorized service provider or dealer. Refer to the...
Troubleshooting Guide
Page 25
... Setup. port is not listed first in the device's details under the Hard Drive entry. The system is blinking RED and if any beeps are heard. Insert a bootable diskette into the diskette drive and drive may have been damaged. Refer to determine possible causes for more information...party reader to evaluate the drive. Run the Computer Setup utility and change boot sequence in the Windows Start menu for the blinking red and beep codes. See Appendix A, POST Error Messages on page 48 to the HP Backup and Recovery Manager User Guide in Storage > Boot Order. Table ...
... Setup. port is not listed first in the device's details under the Hard Drive entry. The system is blinking RED and if any beeps are heard. Insert a bootable diskette into the diskette drive and drive may have been damaged. Refer to determine possible causes for more information...party reader to evaluate the drive. Run the Computer Setup utility and change boot sequence in the Windows Start menu for the blinking red and beep codes. See Appendix A, POST Error Messages on page 48 to the HP Backup and Recovery Manager User Guide in Storage > Boot Order. Table ...