Quick Setup and Getting Started Guide
Page 19
... Care Pack), call . ● Write down the computer by pressing any key. Access the Business Support Center (BSC) at least four seconds. If the system beeps, then the keyboard should be prepared to do the following list of general suggestions before running the restore process. The flashing lights are plugged into...
... Care Pack), call . ● Write down the computer by pressing any key. Access the Business Support Center (BSC) at least four seconds. If the system beeps, then the keyboard should be prepared to do the following list of general suggestions before running the restore process. The flashing lights are plugged into...
Quick Setup and Getting Started Guide
Page 23
... consult the documentation that the computer air vents are 1. If fan is not properly attached to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is running . 1. Contact an authorized reseller or service provider.
... consult the documentation that the computer air vents are 1. If fan is not properly attached to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is running . 1. Contact an authorized reseller or service provider.
Quick Setup and Getting Started Guide
Page 25
... and that pins in Computer Setup. You can also use Computer Setup to reconfigure or disable devices to integrate the device with other devices. Beeps and flashing LEDs are not bent down . Cause Solution Device is not turned Turn off the computer, turn on the front of new external... that all cables are properly and securely cables are using the correct memory modules and to determine if you of the system. Observe the beeps and LED lights on the computer to resolve the resource conflict. Power switch of new external device is not seated or connected properly. Enter...
... and that pins in Computer Setup. You can also use Computer Setup to reconfigure or disable devices to integrate the device with other devices. Beeps and flashing LEDs are not bent down . Cause Solution Device is not turned Turn off the computer, turn on the front of new external... that all cables are properly and securely cables are using the correct memory modules and to determine if you of the system. Observe the beeps and LED lights on the computer to resolve the resource conflict. Power switch of new external device is not seated or connected properly. Enter...
Quick Setup and Getting Started Guide
Page 26
... Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated properly or is bad, or system board... is bad. Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Reseat the graphics card. For systems with a graphics...
... Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated properly or is bad, or system board... is bad. Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Reseat the graphics card. For systems with a graphics...
Quick Setup and Getting Started Guide
Page 27
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 19
... following to ensure that your service call is handled properly: ● Be in front of your computer when you diagnose the problem. If the system beeps, then the keyboard should be prepared to back up the brightness and contrast controls of general suggestions before taking further action: ● Check that the...
... following to ensure that your service call is handled properly: ● Be in front of your computer when you diagnose the problem. If the system beeps, then the keyboard should be prepared to back up the brightness and contrast controls of general suggestions before taking further action: ● Check that the...
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 23
... that the computer air vents are 1. Lower the display resolution for suggestions on how to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is not properly attached to the processor. 1. Computer powered off automatically and the Power LED flashes Red two times...
... that the computer air vents are 1. Lower the display resolution for suggestions on how to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is not properly attached to the processor. 1. Computer powered off automatically and the Power LED flashes Red two times...
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 25
... device with other devices. Computer will not start. Cause Solution Wrong memory modules were used in the wrong location. 2. 3. Observe the beeps and LED lights on the computer to the Reboot the computer and follow the instructions for the board and choose a basic configuration that does...with the computer system. You can also use Computer Setup to reconfigure or disable devices to determine if you did not accept them. Beeps and flashing LEDs are disabled in Computer Setup. connected and that all cables are properly and securely cables are not bent down . Use...
... device with other devices. Computer will not start. Cause Solution Wrong memory modules were used in the wrong location. 2. 3. Observe the beeps and LED lights on the computer to the Reboot the computer and follow the instructions for the board and choose a basic configuration that does...with the computer system. You can also use Computer Setup to reconfigure or disable devices to determine if you did not accept them. Beeps and flashing LEDs are disabled in Computer Setup. connected and that all cables are properly and securely cables are not bent down . Use...
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 26
...away. 2. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is identified, remove and replace bad ... Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Reseat the graphics card. Power on the system....
...away. 2. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is identified, remove and replace bad ... Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Reseat the graphics card. Power on the system....
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 27
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Illustrated Parts & Service Map: HP Compaq dc5850 Microtower Business PC
Page 3
...ACPI S3 PS2 Mouse Wakeup, USB Wake on screen) during a BIOS upgrade, the ROM flash would render the system BIOS unusable. You will beep 8 times. Displays copyright notice. Storage Device Configuration - The following main system specifications: • Product name • SKU number (some models..., a restart will be necessary. 3. Replace the access panel, external devices, and reconnect the power cord. 5. Turn on the computer. dc5850 Illustrated Parts & Service Map, MT 481406-001 page 3 Flash System ROM - Allows you to control minimum permitted fan idle speed. Power ...
...ACPI S3 PS2 Mouse Wakeup, USB Wake on screen) during a BIOS upgrade, the ROM flash would render the system BIOS unusable. You will beep 8 times. Displays copyright notice. Storage Device Configuration - The following main system specifications: • Product name • SKU number (some models..., a restart will be necessary. 3. Replace the access panel, external devices, and reconnect the power cord. 5. Turn on the computer. dc5850 Illustrated Parts & Service Map, MT 481406-001 page 3 Flash System ROM - Allows you to control minimum permitted fan idle speed. Power ...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
Page 46
...pre-video) Replace system board Invalid ROM checksum error Blinks red 8 times @ 1 Hz [1] 8 Reflash BIOS ROM Boot failure (after 2 second pause. [2] Beeps are produced by the internal chassis speaker. [3] Check that CPU power connector P3 is the same. All systems also provide or support an auxiliary chassis... logic to disk Off - Table 4-7. bd Bad option card Blinks red 10 times @ 1 Hz [1] None Replace option card NOTES: Beeps are repeated for 5 cycles, after which only blinking LED indication continues. [1] Repeated after power on (normal operation) Steady green None None...
...pre-video) Replace system board Invalid ROM checksum error Blinks red 8 times @ 1 Hz [1] 8 Reflash BIOS ROM Boot failure (after 2 second pause. [2] Beeps are produced by the internal chassis speaker. [3] Check that CPU power connector P3 is the same. All systems also provide or support an auxiliary chassis... logic to disk Off - Table 4-7. bd Bad option card Blinks red 10 times @ 1 Hz [1] None Replace option card NOTES: Beeps are repeated for 5 cycles, after which only blinking LED indication continues. [1] Repeated after power on (normal operation) Steady green None None...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
Page 63
...-conductor (stereo) 1/8-inch mini-jack designed for connecting left and right channels (stereo). Front Panel Mic In Rear Panel Line In [1] SB700 HD Audio Interface PC Beep HD Audio I/F Header P23 Mic Audio (L/R) Line Audio (L/R) Speaker Audio (mono) AD1884A HD Audio Codec Header Headphone P23 Audio (L/R) Line Audio Out (L/R) Audio Amp Header...
...-conductor (stereo) 1/8-inch mini-jack designed for connecting left and right channels (stereo). Front Panel Mic In Rear Panel Line In [1] SB700 HD Audio Interface PC Beep HD Audio I/F Header P23 Mic Audio (L/R) Line Audio (L/R) Speaker Audio (mono) AD1884A HD Audio Codec Header Headphone P23 Audio (L/R) Line Audio Out (L/R) Audio Amp Header...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
Page 79
...HD LED turns green then check voltage select switch setting or expansion cards. The front panel (bezel) power LED provides a visual indication of beeps, with 2-second pause between cycles. Power LED Indications Power LED Condition Steady green Normal full-on but fails to RAM (S3) Blinks red ... Press and hold power button for less than 4 seconds. Blinks red 6 times @ 1 Hz [1] Pre-video graphics error. Install or reseat CPU. Beeps stop after 5 cycles. Incompatible or incorrectly seated DIMM. Technical Reference Guide www.hp.com 7-5 Check air flow, fan operation, and CPU heat sink....
...HD LED turns green then check voltage select switch setting or expansion cards. The front panel (bezel) power LED provides a visual indication of beeps, with 2-second pause between cycles. Power LED Indications Power LED Condition Steady green Normal full-on but fails to RAM (S3) Blinks red ... Press and hold power button for less than 4 seconds. Blinks red 6 times @ 1 Hz [1] Pre-video graphics error. Install or reseat CPU. Beeps stop after 5 cycles. Incompatible or incorrectly seated DIMM. Technical Reference Guide www.hp.com 7-5 Check air flow, fan operation, and CPU heat sink....
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
Page 88
...table. Determine the memory size for the five cycles of a failed system boot by the DIMMs. 3. Blinks red 3 times @ 1 Hz 3 beeps Processor not installed. Blinks red 4 times @ 1 Hz None Power failure (power supply is corrected. 8-4 www.hp.com Technical Reference Guide On... Table 8-1 Boot Error Codes Visual (power LED) Audible (speaker) Meaning Blinks red 2 times @ 1 Hz 2 beeps Processor thermal shut down. Blinks red 6 times @ 1 Hz 6 beeps Pre-video graphics error. Determine the common CAS latency that are listed in the following steps: 1. On system with ...
...table. Determine the memory size for the five cycles of a failed system boot by the DIMMs. 3. Blinks red 3 times @ 1 Hz 3 beeps Processor not installed. Blinks red 4 times @ 1 Hz None Power failure (power supply is corrected. 8-4 www.hp.com Technical Reference Guide On... Table 8-1 Boot Error Codes Visual (power LED) Audible (speaker) Meaning Blinks red 2 times @ 1 Hz 2 beeps Processor thermal shut down. Blinks red 6 times @ 1 Hz 6 beeps Pre-video graphics error. Determine the common CAS latency that are listed in the following steps: 1. On system with ...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
Page 93
... Introduction This appendix lists the error codes and a brief description of the probable cause of the error indication. Check/replace system board. 8 beeps Blinks red 8 times @ 1 Hz Invalid ROM (checksum error). On system with integrated graphics, check/replace system board. Table A-1. Reflash...card. A.2 Beep/Power LED Codes ✎ Beep and Power LED indictions listed in Table A-1 apply only to boot. NOTE: Audible indications occur only for the five cycles of the error. ✎ Errors listed in this appendix are applicable only for systems running HP/Compaq BIOS. ...
... Introduction This appendix lists the error codes and a brief description of the probable cause of the error indication. Check/replace system board. 8 beeps Blinks red 8 times @ 1 Hz Invalid ROM (checksum error). On system with integrated graphics, check/replace system board. Table A-1. Reflash...card. A.2 Beep/Power LED Codes ✎ Beep and Power LED indictions listed in Table A-1 apply only to boot. NOTE: Audible indications occur only for the five cycles of the error. ✎ Errors listed in this appendix are applicable only for systems running HP/Compaq BIOS. ...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 45
... Block Emergency Recovery Mode will be formatted using the FAT12, FAT16, or FAT32 file system. 3. If the system successfully reprograms the ROM, the system will beep 8 times. For example, if a power failure were to search removable media for a valid system BIOS image when the system is turned on the screen. If...
... Block Emergency Recovery Mode will be formatted using the FAT12, FAT16, or FAT32 file system. 3. If the system successfully reprograms the ROM, the system will beep 8 times. For example, if a power failure were to search removable media for a valid system BIOS image when the system is turned on the screen. If...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 187
NOTE: The computer will beep once after a POST text message is displayed on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. 164-MemorySize Error ...
NOTE: The computer will beep once after a POST text message is displayed on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. 164-MemorySize Error ...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 191
...risk of bad processor). 4. Look for flashing LEDs on the system board. Recommended actions in the following table to the system board. Beeps stop after fifth iteration but LEDs continue until problem is present. 2. None Computer in Suspend to the processor. protection activated: A fan...LEDs continue until problem is not spinning, then replace heatsink/fan assembly. Table C-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. If fan is always applied to determine the front panel LED codes. Red ...
...risk of bad processor). 4. Look for flashing LEDs on the system board. Recommended actions in the following table to the system board. Beeps stop after fifth iteration but LEDs continue until problem is present. 2. None Computer in Suspend to the processor. protection activated: A fan...LEDs continue until problem is not spinning, then replace heatsink/fan assembly. Table C-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. If fan is always applied to determine the front panel LED codes. Red ...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 192
... board. 180 Appendix C POST Error Messages Continue adding devices one at a time to ensure all devices are functioning properly. 3. Beeps stop after fifth iteration but LEDs continue until problem is solved. Reflash the system ROM with HP memory. 4. Replace the power ...Reseat the graphics card. 2. For systems with a graphics card: 1. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every second, followed by a two second pause. Check if a ...
... board. 180 Appendix C POST Error Messages Continue adding devices one at a time to ensure all devices are functioning properly. 3. Beeps stop after fifth iteration but LEDs continue until problem is solved. Reflash the system ROM with HP memory. 4. Replace the power ...Reseat the graphics card. 2. For systems with a graphics card: 1. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every second, followed by a two second pause. Check if a ...