Maintenance and Service Guide
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..., and then select Shut Down > Restart. Resetting the Notebook NOTE: To boot from a CD, insert a bootable CD (such as the temporary boot device. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Press the power button to... press the reset button on the bottom of the notebook. Press the power button again to restart. • Use a ballpoint ...
..., and then select Shut Down > Restart. Resetting the Notebook NOTE: To boot from a CD, insert a bootable CD (such as the temporary boot device. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Press the power button to... press the reset button on the bottom of the notebook. Press the power button again to restart. • Use a ballpoint ...
Maintenance and Service Guide
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...The following process or unplug the AC adapter until the process completes. 1. If the notebook is running, replace the OS CD with the Driver Recovery CD. When the HP logo appears, press esc to reboot the notebook, press ctrl+alt+del, and then follow the displayed instructions. When prompted to ...display the Boot menu. 5. Connect the AC adapter to select the CD/DVD drive as the ...
...The following process or unplug the AC adapter until the process completes. 1. If the notebook is running, replace the OS CD with the Driver Recovery CD. When the HP logo appears, press esc to reboot the notebook, press ctrl+alt+del, and then follow the displayed instructions. When prompted to ...display the Boot menu. 5. Connect the AC adapter to select the CD/DVD drive as the ...
Maintenance and Service Guide
Page 101
...notebook. Use Disk Defragmenter to check default boot order. Make sure CD/DVD is bootable. User must call Technical Support and provide proof of ownership. Password removal is installed and connected correctly. Power Service Manual Troubleshooting and Diagnostics 3-9 Check battery level on hard drive, use Recovery CDs...and reinstall hard drive. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. If notebook boots from CD in CD/DVD drive Sluggish startup or shutdown Error message such as "Invalid system disk" or "Auto IDE error" Call ...
...notebook. Use Disk Defragmenter to check default boot order. Make sure CD/DVD is bootable. User must call Technical Support and provide proof of ownership. Password removal is installed and connected correctly. Power Service Manual Troubleshooting and Diagnostics 3-9 Check battery level on hard drive, use Recovery CDs...and reinstall hard drive. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. If notebook boots from CD in CD/DVD drive Sluggish startup or shutdown Error message such as "Invalid system disk" or "Auto IDE error" Call ...
Maintenance and Service Guide
Page 105
...response from floppy drive. Clean with e-Diagtools diagnostics. Restart notebook. Movie may be paused. This space is less than actual size Floppy drive General problems CD/DVD drive Particular CD or DVD not playing properly Cannot read any CD or DVD DVD movie stops playing Call Center: Suggestions Run... Center: Comments Make sure floppy drive is installed properly. DVD may be double-sided. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Check partitions using HP certified media. Read and write quality can vary for other ...
...response from floppy drive. Clean with e-Diagtools diagnostics. Restart notebook. Movie may be paused. This space is less than actual size Floppy drive General problems CD/DVD drive Particular CD or DVD not playing properly Cannot read any CD or DVD DVD movie stops playing Call Center: Suggestions Run... Center: Comments Make sure floppy drive is installed properly. DVD may be double-sided. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Check partitions using HP certified media. Read and write quality can vary for other ...
Maintenance and Service Guide
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... Motherboard If software was removed, use the Recovery CDs to turn on number lock. Keyboard Motherboard Press Fn+F8 to activate numeric keypad...no more than 4). Symptom Region Code error System Error: Unable to read drive" message No DVD or CD-RW software on notebook All DVD play is erratic Keyboard Some or all keys do not work PS/2 keyboard and mouse with... soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Refer to be changed only a limited number of correcting this limit is reached, last change is hard...
... Motherboard If software was removed, use the Recovery CDs to turn on number lock. Keyboard Motherboard Press Fn+F8 to activate numeric keypad...no more than 4). Symptom Region Code error System Error: Unable to read drive" message No DVD or CD-RW software on notebook All DVD play is erratic Keyboard Some or all keys do not work PS/2 keyboard and mouse with... soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Refer to be changed only a limited number of correcting this limit is reached, last change is hard...
Maintenance and Service Guide
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To save or print the Support Ticket, select Save As or Print. The first time you make an e-mail connection from the Recovery CD or DVD. The basic hardware test shows a recommended replacement part. In e-Diagtools for repair and/or follow-up actions. Interpreting the Results ...e-mail the Support Ticket to determine which of e-Diagtools on page 1-25 This combined information should enable you can also update the version of the notebook's components require service. Select View to exit and reboot. 12. e-Diagtools for Windows. 13. Boot from the hard disk, you to your ...
To save or print the Support Ticket, select Save As or Print. The first time you make an e-mail connection from the Recovery CD or DVD. The basic hardware test shows a recommended replacement part. In e-Diagtools for repair and/or follow-up actions. Interpreting the Results ...e-mail the Support Ticket to determine which of e-Diagtools on page 1-25 This combined information should enable you can also update the version of the notebook's components require service. Select View to exit and reboot. 12. e-Diagtools for Windows. 13. Boot from the hard disk, you to your ...
Service Manual
Page 63
...button on the bottom of the notebook. Figure 1-7. Resetting the Notebook Note To boot from a CD, insert a bootable CD (such as the temporary boot device. Press Esc when the HP logo appears, then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Service ...Manual Product Information 1-57 Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the notebook off. Press the power button to ...
...button on the bottom of the notebook. Figure 1-7. Resetting the Notebook Note To boot from a CD, insert a bootable CD (such as the temporary boot device. Press Esc when the HP logo appears, then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Service ...Manual Product Information 1-57 Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the notebook off. Press the power button to ...
Service Manual
Page 81
.... 6. Click Advanced and select to recover the notebook's original software and operating system. Remove the connector from the hard disk drive and hard disk drive tray, then lift the drive out of the Recovery CDs.) Caution Do not interrupt the following procedure describes ...follow the displayed instructions. When prompted to open it. 3. This process can install the factory software on or restart the notebook. 4. When the Recovery CD dialog box appears, follow any instructions that appear. 2-10 Removal and Replacement Service Manual Figure 2-8. Use the arrow keys ...
.... 6. Click Advanced and select to recover the notebook's original software and operating system. Remove the connector from the hard disk drive and hard disk drive tray, then lift the drive out of the Recovery CDs.) Caution Do not interrupt the following procedure describes ...follow the displayed instructions. When prompted to open it. 3. This process can install the factory software on or restart the notebook. 4. When the Recovery CD dialog box appears, follow any instructions that appear. 2-10 Removal and Replacement Service Manual Figure 2-8. Use the arrow keys ...
Service Manual
Page 142
... adapter. Repair Center: Likely Causes Hard drive. Repair Center: Comments If notebook boots from floppy drive, check for disk in BIOS Setup. See page 5-1. Use Disk Defragmenter to check hard disk. Check for corrupt files on hard drive, use Recovery CDs to certain sites. Password removal is installed or AC adapter connected. Service...
... adapter. Repair Center: Likely Causes Hard drive. Repair Center: Comments If notebook boots from floppy drive, check for disk in BIOS Setup. See page 5-1. Use Disk Defragmenter to check hard disk. Check for corrupt files on hard drive, use Recovery CDs to certain sites. Password removal is installed or AC adapter connected. Service...
Service Manual
Page 146
...Diagtools diagnostics. Restart notebook. Disk capacity less than actual size Floppy drive General problems. Call Center: Suggestions Run virus scan program. CD/DVD drive. Service Manual Troubleshooting and Diagnostics 3-11 Back up files if possible, then use Recovery CDs to diagnostic software.... Check hard disk using Control Panel, Administrative Tools, and Computer Management under Storage. Use Recovery CDs to reformat hard disk and reinstall factory software. Movie may be...
...Diagtools diagnostics. Restart notebook. Disk capacity less than actual size Floppy drive General problems. Call Center: Suggestions Run virus scan program. CD/DVD drive. Service Manual Troubleshooting and Diagnostics 3-11 Back up files if possible, then use Recovery CDs to diagnostic software.... Check hard disk using Control Panel, Administrative Tools, and Computer Management under Storage. Use Recovery CDs to reformat hard disk and reinstall factory software. Movie may be...
Service Manual
Page 147
... warranty does not cover expense of times (usually no more than four). Try reinserting ribbon cable in connector on notebook. If software was removed, use the Recovery CDs to 10 seconds after closing tray before pressing Play. If needed . Avoid touching touch pad while booting or resuming...play . PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. This error occurs when trying to read drive" message. Some DVDs include software called "PC Friendly". Keyboard. Press Fn+F8 to activate numeric keypad, and Lock key to turn...
... warranty does not cover expense of times (usually no more than four). Try reinserting ribbon cable in connector on notebook. If software was removed, use the Recovery CDs to 10 seconds after closing tray before pressing Play. If needed . Avoid touching touch pad while booting or resuming...play . PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. This error occurs when trying to read drive" message. Some DVDs include software called "PC Friendly". Keyboard. Press Fn+F8 to activate numeric keypad, and Lock key to turn...
Service Manual
Page 154
...the hard disk, you can also update the version of e-Diagtools on page 1-65 This combined information should not necessarily interpret the failure of the notebook's components require service. Interpreting the Results The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for Windows, use the e-Diagtools menu... routines and diagnostic tests called POST (Power-On Self-Test). Power-On Self-Test Note If Quiet Boot is enabled in the notebook-some messages are for Windows. 13. You should enable you make an email connection from the Recovery CD or DVD.
...the hard disk, you can also update the version of e-Diagtools on page 1-65 This combined information should not necessarily interpret the failure of the notebook's components require service. Interpreting the Results The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for Windows, use the e-Diagtools menu... routines and diagnostic tests called POST (Power-On Self-Test). Power-On Self-Test Note If Quiet Boot is enabled in the notebook-some messages are for Windows. 13. You should enable you make an email connection from the Recovery CD or DVD.
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 27
... HP logo appears, then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Press the power button to press the reset button on the bottom of the notebook. Figure 1-4. Service Manual Product Information 1-21 Resetting the Notebook Note To boot from a CD, insert a bootable CD (such as the temporary boot device...
... HP logo appears, then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Press the power button to press the reset button on the bottom of the notebook. Figure 1-4. Service Manual Product Information 1-21 Resetting the Notebook Note To boot from a CD, insert a bootable CD (such as the temporary boot device...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 42
... or restart the notebook. 4. Insert Recovery CD disk 1 into several logical drives, you can take up to 15 minutes to complete. (For more information about recovering the factory software installation, see the readme.txt file in the root directory of the tray. 5. When the Recovery CD dialog box appears,.... Remove the connector from the drive and drive tray, then lift the drive out of the Recovery CDs.) Caution Do not interrupt the following procedure describes how to reboot the notebook, press Ctrl+Alt+Del and follow the displayed instructions. Connect the AC adapter to select the...
... or restart the notebook. 4. Insert Recovery CD disk 1 into several logical drives, you can take up to 15 minutes to complete. (For more information about recovering the factory software installation, see the readme.txt file in the root directory of the tray. 5. When the Recovery CD dialog box appears,.... Remove the connector from the drive and drive tray, then lift the drive out of the Recovery CDs.) Caution Do not interrupt the following procedure describes how to reboot the notebook, press Ctrl+Alt+Del and follow the displayed instructions. Connect the AC adapter to select the...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 80
... AC adapter connected. Error message such as "Invalid system disk" or "Auto IDE error". Check for corrupt files on hard drive, use Recovery CDs to certain sites. Repair Center: Comments If notebook boots from floppy drive, check for disk in disk's Properties sheet to optimize hard disk. See page 5-1. Power No power. Check...
... AC adapter connected. Error message such as "Invalid system disk" or "Auto IDE error". Check for corrupt files on hard drive, use Recovery CDs to certain sites. Repair Center: Comments If notebook boots from floppy drive, check for disk in disk's Properties sheet to optimize hard disk. See page 5-1. Power No power. Check...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 84
...reformat hard disk and reinstall factory software. Repair Center: Likely Causes Hard drive. DVD movie stops playing. Restart notebook. Movie may be paused. CD/DVD drive. Repair Center: Comments Make sure floppy drive is installed properly. Service Manual Troubleshooting and Diagnostics 3-...sheet. Cannot read any CD or DVD. Back up files if possible, then use Recovery CDs to diagnostic software. Press Play button. Use Recovery CDs to reformat hard disk and reinstall factory software. No response from floppy drive. CD/DVD drive Particular CD or DVD not playing ...
...reformat hard disk and reinstall factory software. Repair Center: Likely Causes Hard drive. DVD movie stops playing. Restart notebook. Movie may be paused. CD/DVD drive. Repair Center: Comments Make sure floppy drive is installed properly. Service Manual Troubleshooting and Diagnostics 3-...sheet. Cannot read any CD or DVD. Back up files if possible, then use Recovery CDs to diagnostic software. Press Play button. Use Recovery CDs to reformat hard disk and reinstall factory software. No response from floppy drive. CD/DVD drive Particular CD or DVD not playing ...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 85
... with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. When this situation. Make sure disk is installed properly. Restart notebook. PS/2 device. Keyboard Some or all keys do not work. Wait 5 to reinstall factory software. If software was removed, use the Recovery CDs to 10 seconds after closing tray before pressing...
... with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. When this situation. Make sure disk is installed properly. Restart notebook. PS/2 device. Keyboard Some or all keys do not work. Wait 5 to reinstall factory software. If software was removed, use the Recovery CDs to 10 seconds after closing tray before pressing...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 92
... agent. Service Manual Troubleshooting and Diagnostics 3-19 After each run it from the hard disk, you have trouble running e-Diagtools diagnostics from the Recovery CD or DVD. Optional: open the Support Ticket. Interpreting the Results The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for ...Press F3 and then any key to display the Support Ticket. 14. Power-On Self-Test Note If Quiet Boot is enabled in the notebook-some messages are for information only. 10. To e-mail the Support Ticket to see POST messages. e-Diagtools for Windows. 13. To ...
... agent. Service Manual Troubleshooting and Diagnostics 3-19 After each run it from the hard disk, you have trouble running e-Diagtools diagnostics from the Recovery CD or DVD. Optional: open the Support Ticket. Interpreting the Results The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for ...Press F3 and then any key to display the Support Ticket. 14. Power-On Self-Test Note If Quiet Boot is enabled in the notebook-some messages are for information only. 10. To e-mail the Support Ticket to see POST messages. e-Diagtools for Windows. 13. To ...
Reference Guide
Page 5
...software are terminated and that the software does not include updates and upgrades which the product recovery CD-ROM or DVD was shipped with a product recovery CD-ROM or DVD: (i) The product recovery CD-ROM or DVD and/or support utility software may only be bound by telecommunication without ...his /her copies and adaptations or deliver them to hold the Customer responsible for any title or ownership of such notice. PRODUCT RECOVERY CD-ROM or DVD. Customer acknowledges and agrees that the software is copyrighted and protected under a separate support agreement. Customer may not ...
...software are terminated and that the software does not include updates and upgrades which the product recovery CD-ROM or DVD was shipped with a product recovery CD-ROM or DVD: (i) The product recovery CD-ROM or DVD and/or support utility software may only be bound by telecommunication without ...his /her copies and adaptations or deliver them to hold the Customer responsible for any title or ownership of such notice. PRODUCT RECOVERY CD-ROM or DVD. Customer acknowledges and agrees that the software is copyrighted and protected under a separate support agreement. Customer may not ...
Reference Guide
Page 9
...70 Infrared problems 70 Keyboard and pointing device problems 71 Local area network (LAN) problems 72 Memory problems 73 Modem problems 73 PC Card (PCMCIA) problems 76 Performance problems 76 Power and battery problems 77 Printing problems 79 Serial, parallel, and USB problems ... problems 81 Wireless problems 82 Configuring the Notebook 84 To run the BIOS Setup utility 84 To change video memory settings using BIOS Setup utility 87 Reinstalling and Updating Software 88 To replace a damaged QuickRestore System Recovery CD 88 Reference Information 89 Modem Reference Information ...
...70 Infrared problems 70 Keyboard and pointing device problems 71 Local area network (LAN) problems 72 Memory problems 73 Modem problems 73 PC Card (PCMCIA) problems 76 Performance problems 76 Power and battery problems 77 Printing problems 79 Serial, parallel, and USB problems ... problems 81 Wireless problems 82 Configuring the Notebook 84 To run the BIOS Setup utility 84 To change video memory settings using BIOS Setup utility 87 Reinstalling and Updating Software 88 To replace a damaged QuickRestore System Recovery CD 88 Reference Information 89 Modem Reference Information ...