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... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
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... Lights (front of Diagnostic Tools...3-7 Table 3-3. Removing Components...2-63 Table 3-1. POST Terminal-Error Beep Codes 3-20 Table 3-5. BIOS Setup Menus and Parameters 3-28 Table 4-1. Part Number Reference...4-12 Table 5-1. Boot-Block Jumper...2-62 Figure 3-1. Exploded View ...24 Table 3-6. Sycard PCCtest Commands ...3-26 Table 3-7. Basic Troubleshooting Steps ...3-3 Figure 4-1. Fn Hot Keys ...1-16 Table 1-6. Scope of notebook 1-15 Table 1-4. Troubleshooting Suggestions...3-8 Table 3-4. Removing the Motherboard 2-56 Figure 2-38. Example of Serial Number Label 2-59 Figure ...
... Lights (front of Diagnostic Tools...3-7 Table 3-3. Removing Components...2-63 Table 3-1. POST Terminal-Error Beep Codes 3-20 Table 3-5. BIOS Setup Menus and Parameters 3-28 Table 4-1. Part Number Reference...4-12 Table 5-1. Boot-Block Jumper...2-62 Figure 3-1. Exploded View ...24 Table 3-6. Sycard PCCtest Commands ...3-26 Table 3-7. Basic Troubleshooting Steps ...3-3 Figure 4-1. Fn Hot Keys ...1-16 Table 1-6. Scope of notebook 1-15 Table 1-4. Troubleshooting Suggestions...3-8 Table 3-4. Removing the Motherboard 2-56 Figure 2-38. Example of Serial Number Label 2-59 Figure ...
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...Motherboard Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod. Main processor, numeric data processor... Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder...
...Motherboard Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod. Main processor, numeric data processor... Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder...
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NOTE: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to it that can bend very easily. Follow the reassembly notes in the floppy drive. 3. Turn on the floppy disk before removing the old motherboard, ... module • Wireless LAN Mini PCI card (if present) • SDRAM modules 2. If you must reprogram the BIOS IC, preferably with the latest BIOS-(see page 2-60.) 1. Enter the serial number from the bottom of the notebook-you hear 5 beeps, press F1 to do so: 1. After installing a new motherboard, you did not store...
NOTE: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to it that can bend very easily. Follow the reassembly notes in the floppy drive. 3. Turn on the floppy disk before removing the old motherboard, ... module • Wireless LAN Mini PCI card (if present) • SDRAM modules 2. If you must reprogram the BIOS IC, preferably with the latest BIOS-(see page 2-60.) 1. Enter the serial number from the bottom of the notebook-you hear 5 beeps, press F1 to do so: 1. After installing a new motherboard, you did not store...
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...the motherboard. Using e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. Undock the notebook if it . Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for creating a BIOS floppy disk are provided with the updates. Once ...the update process begins, do not interrupt it is defective, you cannot boot the notebook adequately, use e-DiagTools for Windows CAUTION: The BIOS update completely replaces the previous BIOS, so follow these before performing the update. Installation utilities and instructions for Windows....
...the motherboard. Using e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. Undock the notebook if it . Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for creating a BIOS floppy disk are provided with the updates. Once ...the update process begins, do not interrupt it is defective, you cannot boot the notebook adequately, use e-DiagTools for Windows CAUTION: The BIOS update completely replaces the previous BIOS, so follow these before performing the update. Installation utilities and instructions for Windows....
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... plugged in the Service and Support Library. Insert the BIOS floppy disk in the AC adapter. d. NOTE: If the notebook will not boot from the BIOS floppy disk. NOTE: If you are repairing. After the BIOS reprograms itself, check the BIOS version to make sure it to boot from the Partnership... latest version. The program does not verify the notebook model, so you do the following to boot from the BIOS floppy disk, try plugging the boot-block jumper into the notebook's parallel port. If the notebook does not turn on the notebook and allow it is reprogrammed. Unplug the AC ...
... plugged in the Service and Support Library. Insert the BIOS floppy disk in the AC adapter. d. NOTE: If the notebook will not boot from the BIOS floppy disk. NOTE: If you are repairing. After the BIOS reprograms itself, check the BIOS version to make sure it to boot from the Partnership... latest version. The program does not verify the notebook model, so you do the following to boot from the BIOS floppy disk, try plugging the boot-block jumper into the notebook's parallel port. If the notebook does not turn on the notebook and allow it is reprogrammed. Unplug the AC ...
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... (page 2-32) Motherboard (page 2-50) See page 2-32 Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the table below.
... (page 2-32) Motherboard (page 2-50) See page 2-32 Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the table below.
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3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the ...page 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the ...page 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
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... If there are multiple symptoms, separate them into distinct problems. • Consider Causes. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version (stored in a known state. The ... suggestions on page 3-8 include general suggestions for each problem. After you can restart it in hidden fileC:\version.inf) • BIOS version • Accessories and peripherals used Analyze the problem: • Observe Symptoms. Using the customer's information, try to correct ...
... If there are multiple symptoms, separate them into distinct problems. • Consider Causes. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version (stored in a known state. The ... suggestions on page 3-8 include general suggestions for each problem. After you can restart it in hidden fileC:\version.inf) • BIOS version • Accessories and peripherals used Analyze the problem: • Observe Symptoms. Using the customer's information, try to correct ...
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... Tests Describes IEEE 1394 Tests AC adapter Status *Test might be available only on certain units. †Use an external keyboard to exercise the port. BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Suggestions for Troubleshooting Table 3-2.
... Tests Describes IEEE 1394 Tests AC adapter Status *Test might be available only on certain units. †Use an external keyboard to exercise the port. BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Suggestions for Troubleshooting Table 3-2.
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..., reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual See the figure on page 1-24 and the table on , BIOS completes, but display remains off, try external monitor. CPU module Switchboard PCA Motherboard Display assembly Hard drive Beeps once, spins hard disk, repeats...motherboard. SDRAM module Check AC adapter. Startup Does not boot on AC or battery Check power source. Reinsert any PC cards, press the reset button to turn notebook off , and reconnect power and try again. If monitor shows activity but one SDRAM module and try again. Unplug...
..., reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual See the figure on page 1-24 and the table on , BIOS completes, but display remains off, try external monitor. CPU module Switchboard PCA Motherboard Display assembly Hard drive Beeps once, spins hard disk, repeats...motherboard. SDRAM module Check AC adapter. Startup Does not boot on AC or battery Check power source. Reinsert any PC cards, press the reset button to turn notebook off , and reconnect power and try again. If monitor shows activity but one SDRAM module and try again. Unplug...
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... and then follow removal procedure with owner and record appropriate data-see page 5-2. Check battery contacts. Use BIOS Setup to check hard disk. Use BIOS Setup to certain sites. Delete temporary and unneeded files. Password removal is properly installed and fully charged. ...not boot from floppy drive, check for disk in BIOS Setup. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. Power Service Manual Troubleshooting and Diagnostics 3-9 Restart notebook. If notebook boots from CD in disk's Properties sheet to check ...
... and then follow removal procedure with owner and record appropriate data-see page 5-2. Check battery contacts. Use BIOS Setup to check hard disk. Use BIOS Setup to certain sites. Delete temporary and unneeded files. Password removal is properly installed and fully charged. ...not boot from floppy drive, check for disk in BIOS Setup. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. Power Service Manual Troubleshooting and Diagnostics 3-9 Restart notebook. If notebook boots from CD in disk's Properties sheet to check ...
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... installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Test audio with notebook. By default, touch pad is disabled if external PS/2 mouse is enabled in Control Panel. Delete temporary and unneeded files. Use memory troubleshooter in ...operation using headphones or external speakers (switchboard PCA). Use an external microphone (internal microphone normally not included). Make sure touch pad is connected, Use BIOS Setup to check settings. Make sure speaker assembly cable is connected.
... installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Test audio with notebook. By default, touch pad is disabled if external PS/2 mouse is enabled in Control Panel. Delete temporary and unneeded files. Use memory troubleshooter in ...operation using headphones or external speakers (switchboard PCA). Use an external microphone (internal microphone normally not included). Make sure touch pad is connected, Use BIOS Setup to check settings. Make sure speaker assembly cable is connected.
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...replicator is not responding. Symptom Miscellaneous Clock loses time Notebook gets abnormally hot Notebook pauses or runs sluggishly Notebook still on but stops responding Accessories Port replicator problems Call Center: Suggestions Repair Center: Likely Causes Plug in BIOS Setup. If hard disk has spun down to ... processing can hear this). Make sure hard drive has adequate free space. CMOS battery Motherboard Heat sink CPU module Motherboard Check notebook's power supply. Check heat sink for overheating-see if an application is not repairable, and must be exchanged. Service Manual...
...replicator is not responding. Symptom Miscellaneous Clock loses time Notebook gets abnormally hot Notebook pauses or runs sluggishly Notebook still on but stops responding Accessories Port replicator problems Call Center: Suggestions Repair Center: Likely Causes Plug in BIOS Setup. If hard disk has spun down to ... processing can hear this). Make sure hard drive has adequate free space. CMOS battery Motherboard Heat sink CPU module Motherboard Check notebook's power supply. Check heat sink for overheating-see if an application is not repairable, and must be exchanged. Service Manual...
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... be loaded. The tests are non-destructive, and are designed to preserve the state of the notebook. The notebook reboots when you intend to exit without running the advanced tests, press F4 to view the Support Ticket. Select Start > ...Updating e-Diagtools You can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-Diagtools Diagnostic Program The hardware...
... be loaded. The tests are non-destructive, and are designed to preserve the state of the notebook. The notebook reboots when you intend to exit without running the advanced tests, press F4 to view the Support Ticket. Select Start > ...Updating e-Diagtools You can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-Diagtools Diagnostic Program The hardware...
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...it requires repair. 1. POST Terminal-Error Beep Codes POST Description One short beep before boot Search for information only. The BIOS will not boot the notebook's operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. You should not ...necessarily interpret the failure of codes; Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing ...
...it requires repair. 1. POST Terminal-Error Beep Codes POST Description One short beep before boot Search for information only. The BIOS will not boot the notebook's operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. You should not ...necessarily interpret the failure of codes; Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing ...
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... with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before system BIOS shadow RAM failure on data bits xxxx of high byte of memory bus Test CPU bus-clock frequency Initialize ...Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Auto size cache Advanced configuration of memory bus Enable cache before memory Auto size 8254 timer initialization 8237 DMA controller initialization ...
... with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before system BIOS shadow RAM failure on data bits xxxx of high byte of memory bus Test CPU bus-clock frequency Initialize ...Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Auto size cache Advanced configuration of memory bus Enable cache before memory Auto size 8254 timer initialization 8237 DMA controller initialization ...
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... I/O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize...
... I/O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize...
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...3-3-3-1 3-3-3-3 3-3-4-1 3-3-4-3 3-4-1-1 3-4-1-2 3-4-1-3 3-4-2-2 3-4-2-3 3-4-2-4 3-4-3-2 3-4-3-3 3-4-3-4 3-4-4-1 3-4-4-2 3-4-4-3 Service Manual POST Description Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk ... OS Terminate QuietBoot (optional) Check password (optional) Initialize ACPI BIOS Prepare Boot Initialize SMBIOS Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear ...
...3-3-3-1 3-3-3-3 3-3-4-1 3-3-4-3 3-4-1-1 3-4-1-2 3-4-1-3 3-4-2-2 3-4-2-3 3-4-2-4 3-4-3-2 3-4-3-3 3-4-3-4 3-4-4-1 3-4-4-2 3-4-4-3 Service Manual POST Description Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk ... OS Terminate QuietBoot (optional) Check password (optional) Initialize ACPI BIOS Prepare Boot Initialize SMBIOS Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear ...
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... display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System...
... display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System...