HP ProLiant ML530 Generation 2 Server Maintenance and Service Guide
Page 118
... configuration settings from a catastrophic event. Remove the access panel. 3. Power down the server. 2. Connectors, LEDs, and Switches Non-Maskable Interrupt Switch Crash dump analysis is an essential part of a service emergency that requires a complete data dump in preparation for recovering the system from both CMOS and NVRAM. Power up the server. 8. Power up the server, and wait for the system to the HP ProLiant ML530 Generation 2 Server Setup and Installation Guide. When an operating...
... configuration settings from a catastrophic event. Remove the access panel. 3. Power down the server. 2. Connectors, LEDs, and Switches Non-Maskable Interrupt Switch Crash dump analysis is an essential part of a service emergency that requires a complete data dump in preparation for recovering the system from both CMOS and NVRAM. Power up the server. 8. Power up the server, and wait for the system to the HP ProLiant ML530 Generation 2 Server Setup and Installation Guide. When an operating...
HP ProLiant ML530 Generation 2 Server Maintenance and Service Guide
Page 136
...mouse, connector 4-4 N network interface controller (NIC) connector 4-4 link/activity LED 4-6 non-hot-plug devices, removing 2-22 PCI expansion board, removing 2-45 non-maskable interrupt (NMI) switch defined 4-23 location 4-21 non-volatile RAM See NVRAM normal power-up sequence 5-3 NVRAM clearing 5-8 CMOS problem diagnosis 5-10 problem diagnosis 5-8 when to clear 5-8 O online spare memory, installation requirements 2-39 online status LED 4-18 operating specifications 6-1 operating systems, installation problems 5-10 P panel, access part number 1-3 removing 2-9 replacing 2-9 parallel connector...
...mouse, connector 4-4 N network interface controller (NIC) connector 4-4 link/activity LED 4-6 non-hot-plug devices, removing 2-22 PCI expansion board, removing 2-45 non-maskable interrupt (NMI) switch defined 4-23 location 4-21 non-volatile RAM See NVRAM normal power-up sequence 5-3 NVRAM clearing 5-8 CMOS problem diagnosis 5-10 problem diagnosis 5-8 when to clear 5-8 O online spare memory, installation requirements 2-39 online status LED 4-18 operating specifications 6-1 operating systems, installation problems 5-10 P panel, access part number 1-3 removing 2-9 replacing 2-9 parallel connector...
HP ProLiant ML530 Generation 2 Server Maintenance and Service Guide
Page 138
..., specifications 6-1 T tables HP ProLiant ML530 Generation 2 Server Maintenance and Service Guide Index-7 HP CONFIDENTIAL Codename: Mount Olympus Part Number: 281405-004 Last Saved On: 7/31/03 1:52 PM Index removing cable management arm bracket 2-24 DIMMs 2-41 memory boards 2-40 processor/heatsink assembly 2-33 requirements general memory 2-38 local occupational and health safety 2-2 online spare memory 2-39 single-board mirrored memory 2-39 return kit, part number 1-8 RJ-45 connector LEDs 4-16 location 4-4 ROM BIOS problem dignosis...
..., specifications 6-1 T tables HP ProLiant ML530 Generation 2 Server Maintenance and Service Guide Index-7 HP CONFIDENTIAL Codename: Mount Olympus Part Number: 281405-004 Last Saved On: 7/31/03 1:52 PM Index removing cable management arm bracket 2-24 DIMMs 2-41 memory boards 2-40 processor/heatsink assembly 2-33 requirements general memory 2-38 local occupational and health safety 2-2 online spare memory 2-39 single-board mirrored memory 2-39 return kit, part number 1-8 RJ-45 connector LEDs 4-16 location 4-4 ROM BIOS problem dignosis...
Implementing Microsoft Windows Server 2003 with Service Pack 1 on ProLiant servers integration note
Page 20
... following: Setup had problems installing the following device: Compaq Smart Array 4200 Controller. Description When a device driver for a secondary device is complete? Smart Array Cluster Controller Firmware Version 1.70 (or later) is updated for Windows 2000/Server 2003 • Download location: http://h18007.www1.hp.com/support/files/server/us /locate/6397.html CPQCISSE.SYS Version 5.42.2.32 (or later) is resolved by installing Windows Server 2003 SP1. Description When a device driver is downloadable as...
... following: Setup had problems installing the following device: Compaq Smart Array 4200 Controller. Description When a device driver for a secondary device is complete? Smart Array Cluster Controller Firmware Version 1.70 (or later) is updated for Windows 2000/Server 2003 • Download location: http://h18007.www1.hp.com/support/files/server/us /locate/6397.html CPQCISSE.SYS Version 5.42.2.32 (or later) is resolved by installing Windows Server 2003 SP1. Description When a device driver is downloadable as...
Compaq ProLiant ML350 Generation 2 Server Setup and Installation Guide
Page 114
For information about server startup and installation problems. See Appendix E, "LED Indicators, Switches, and Jumpers," for the Compaq ProLiant ML350 Generation 2 server and is to be used to find details about general troubleshooting techniques, diagnostic tools, error messages, and preventative maintenance, refer to the Compaq Servers Troubleshooting Guide, also included in your user documentation. D Appendix Troubleshooting This appendix provides specific troubleshooting information for information on LEDs, switch settings, and jumpers.
For information about server startup and installation problems. See Appendix E, "LED Indicators, Switches, and Jumpers," for the Compaq ProLiant ML350 Generation 2 server and is to be used to find details about general troubleshooting techniques, diagnostic tools, error messages, and preventative maintenance, refer to the Compaq Servers Troubleshooting Guide, also included in your user documentation. D Appendix Troubleshooting This appendix provides specific troubleshooting information for information on LEDs, switch settings, and jumpers.
Compaq ProLiant ML350 Generation 2 Server Setup and Installation Guide
Page 119
...the location of Compaq authorized service providers. Power button connector cable is not properly seated. Make sure that all expansion boards, and verify that they are securely connected. Reconnect the power button cable to the system board. Reseat all cables are fully connected. 2. Check the diagnostic LEDs on proper procedures. 6. Refer to "Power Problems" in Chapter 1, "Server Features," for further technical support. See Chapter 3, "Hardware Options Installation," for a list of the power button connector. 5. Refer to reseat components, power down the server. Power...
...the location of Compaq authorized service providers. Power button connector cable is not properly seated. Make sure that all expansion boards, and verify that they are securely connected. Reconnect the power button cable to the system board. Reseat all cables are fully connected. 2. Check the diagnostic LEDs on proper procedures. 6. Refer to "Power Problems" in Chapter 1, "Server Features," for further technical support. See Chapter 3, "Hardware Options Installation," for a list of the power button connector. 5. Refer to reseat components, power down the server. Power...
Compaq ProLiant ML350 Generation 2 Server Setup and Installation Guide
Page 152
... board battery, replacing 3-37 system board components illustrated 1-8 server 1-8 system configuration switch CMOS, clearing E-9 illustrated E-8 NVRAM, clearing E-9 redundant ROM setting E-10 system fan connecting 4-11 connection, illustrated 4-11 system status LEDs AC power E-4 hard drive status E-3, E-4 illustrated E-3 Power On/Standby E-4 summary E-2 T tables Diagnosis Steps D-5 Expansion Slots 3-20 Front Panel LEDs and Buttons 1-10 Front Panel Power-On/Standy LED Is Not On D-6 Internal SCSI Component Locations 4-4 Minimum Hardware Configuration F-4 Network Controller LEDs E-7 Problems...
... board battery, replacing 3-37 system board components illustrated 1-8 server 1-8 system configuration switch CMOS, clearing E-9 illustrated E-8 NVRAM, clearing E-9 redundant ROM setting E-10 system fan connecting 4-11 connection, illustrated 4-11 system status LEDs AC power E-4 hard drive status E-3, E-4 illustrated E-3 Power On/Standby E-4 summary E-2 T tables Diagnosis Steps D-5 Expansion Slots 3-20 Front Panel LEDs and Buttons 1-10 Front Panel Power-On/Standy LED Is Not On D-6 Internal SCSI Component Locations 4-4 Minimum Hardware Configuration F-4 Network Controller LEDs E-7 Problems...
Upgrading to Microsoft Windows Server 2003 with Service Pack 1 on ProLiant servers integration note
Page 8
... Network Management Protocol so that the server has the latest software components Microsoft supplied prior to Windows Server 2003 with Service Pack 1 on ProLiant servers. IMPORTANT: Failure to use the functionality of the ProLiant Management Agents, install the Simple Network Management Protocol (SNMP) as follows: • Select the Control Panel from the Start menu. • Select Add/Remove Programs. • Click the Add/Remove Windows Components button. • Select Management and Monitoring Tools from the Start | Settings menu. 8 If you want to update drivers...
... Network Management Protocol so that the server has the latest software components Microsoft supplied prior to Windows Server 2003 with Service Pack 1 on ProLiant servers. IMPORTANT: Failure to use the functionality of the ProLiant Management Agents, install the Simple Network Management Protocol (SNMP) as follows: • Select the Control Panel from the Start menu. • Select Add/Remove Programs. • Click the Add/Remove Windows Components button. • Select Management and Monitoring Tools from the Start | Settings menu. 8 If you want to update drivers...
HP BladeSystem Management Pack version 1.0 for Microsoft System Center Essentials Troubleshooting Assistant
Page 9
... Monitor Manager for a managed enclosure Monitor Manager displays an error message indicating that it failed to connect to force an update in the Monitor Manager is not updated automatically The user must click the Refresh button to the Monitor Service. The default internet browser is running. Troubleshooting 9 Only valid enclosures can be added to open the Onboard Administrator web page. Click Computer Management>Services, and verify that the HP BladeSystem Enclosure Monitor Service is not used when opening...
... Monitor Manager for a managed enclosure Monitor Manager displays an error message indicating that it failed to connect to force an update in the Monitor Manager is not updated automatically The user must click the Refresh button to the Monitor Service. The default internet browser is running. Troubleshooting 9 Only valid enclosures can be added to open the Onboard Administrator web page. Click Computer Management>Services, and verify that the HP BladeSystem Enclosure Monitor Service is not used when opening...
HP ProLiant Servers Troubleshooting Guide
Page 5
... Array diagnostic software...76 Remote support and analysis tools ...76 HP Insight Remote Support software 76 Keeping the system current ...77 Drivers ...77 ProLiant Support Packs ...77 Version control ...77 Operating system version support ...77 HP Smart Update Manager...77 System Online ROM flash component utility 78 Subscriber's choice...78 Care Pack ...78 Firmware maintenance...79 Types of ROM...79 Verifying firmware versions...80 Updating firmware ...81 Unsupported processor stepping with Intel® processors 83 Unsupported processor stepping...
... Array diagnostic software...76 Remote support and analysis tools ...76 HP Insight Remote Support software 76 Keeping the system current ...77 Drivers ...77 ProLiant Support Packs ...77 Version control ...77 Operating system version support ...77 HP Smart Update Manager...77 System Online ROM flash component utility 78 Subscriber's choice...78 Care Pack ...78 Firmware maintenance...79 Types of ROM...79 Verifying firmware versions...80 Updating firmware ...81 Unsupported processor stepping with Intel® processors 83 Unsupported processor stepping...
HP ProLiant Servers Troubleshooting Guide
Page 38
..., see the server documentation. Be sure other options, run the utility, you may receive a POST error message indicating a configuration error. For more information, see "Unsupported processor stepping with Intel® processors (on supported hardware, see the HP ROM-Based Setup Utility User Guide on the inside of an IDE device to CS o Connection of the data cable, but not the power cable, of the new hardware component. 8. b. c. Be sure the hardware being installed is a supported option on page...
..., see the server documentation. Be sure other options, run the utility, you may receive a POST error message indicating a configuration error. For more information, see "Unsupported processor stepping with Intel® processors (on supported hardware, see the HP ROM-Based Setup Utility User Guide on the inside of an IDE device to CS o Connection of the data cable, but not the power cable, of the new hardware component. 8. b. c. Be sure the hardware being installed is a supported option on page...
HP ProLiant Servers Troubleshooting Guide
Page 56
... Plug power LED to be sure the PCI slot is assigned to the controller and that the configuration settings are unable to connect to be turned off, do so using the AT command AT&Q6%C0. 2. For LED information, refer to the server and operating system documentation. 6. You are up to connect at a lower baud rate. 2. Be sure a software problem has not caused the failure. Be sure the controller drivers...
... Plug power LED to be sure the PCI slot is assigned to the controller and that the configuration settings are unable to connect to be turned off, do so using the AT command AT&Q6%C0. 2. For LED information, refer to the server and operating system documentation. 6. You are up to connect at a lower baud rate. 2. Be sure a software problem has not caused the failure. Be sure the controller drivers...
HP ProLiant Servers Troubleshooting Guide
Page 57
... cable. 5. Failure to provide the correct recovery password or passwords results in the operating system. Check the PCI Hot Plug power LED to all encrypted data. Be sure the server and operating system support the controller. b. Restart the server, and then reinstall the network driver. 4. Be sure the network cable is not damaged. 7. Run Insight Diagnostics ("HP Insight Diagnostics" on a BitLocker™-encrypted server, always disable BitLocker™ before replacing the expansion board. Refer to the operating...
... cable. 5. Failure to provide the correct recovery password or passwords results in the operating system. Check the PCI Hot Plug power LED to all encrypted data. Be sure the server and operating system support the controller. b. Restart the server, and then reinstall the network driver. 4. Be sure the network cable is not damaged. 7. Run Insight Diagnostics ("HP Insight Diagnostics" on a BitLocker™-encrypted server, always disable BitLocker™ before replacing the expansion board. Refer to the operating...
HP ProLiant Servers Troubleshooting Guide
Page 60
... current hardware configuration information, including array setup and disk partitioning, and erases all troubleshooting information you have collected to start . Install the current drivers ("Drivers" on the HP website (http://www.hp.com/support). If restoring the previous system does not correct the problem, you can try to recover the system with the backup software. Be sure the server has adequate resources (processor speed, hard drive space, and memory) for using...
... current hardware configuration information, including array setup and disk partitioning, and erases all troubleshooting information you have collected to start . Install the current drivers ("Drivers" on the HP website (http://www.hp.com/support). If restoring the previous system does not correct the problem, you can try to recover the system with the backup software. Be sure the server has adequate resources (processor speed, hard drive space, and memory) for using...
HP ProLiant Servers Troubleshooting Guide
Page 97
... Third-Party Supplied Description: Third-party supplied the installed drive. Action: HP stores the hard drive configuration information in drive position Y. 4. Action: If problems exist with a supported drive. Action: The drive or cable may need to these features not being supported on the controller. Power down the server. 3. If no other than the one for which seems to be replaced. Drive Time-Out Occurred on the Diagnostics screen to a version that supports monitor and...
... Third-Party Supplied Description: Third-party supplied the installed drive. Action: HP stores the hard drive configuration information in drive position Y. 4. Action: If problems exist with a supported drive. Action: The drive or cable may need to these features not being supported on the controller. Power down the server. 3. If no other than the one for which seems to be replaced. Drive Time-Out Occurred on the Diagnostics screen to a version that supports monitor and...
HP ProLiant Servers Troubleshooting Guide
Page 147
... automatic data recovery has been completed. A controller reset or power cycle occurs while array expansion is required. 1769-Slot X Drive Array - Select F2 to accept data loss and to continue with logical drives disabled. Capacity expansion failed due to the latest firmware version ("Firmware maintenance" on the following drive(s) using ROM Flash Components (download from backup. • Replace drive or array accelerator, as appropriate. 1770-Slot X Drive Array - Error messages 147...
... automatic data recovery has been completed. A controller reset or power cycle occurs while array expansion is required. 1769-Slot X Drive Array - Select F2 to accept data loss and to continue with logical drives disabled. Capacity expansion failed due to the latest firmware version ("Firmware maintenance" on the following drive(s) using ROM Flash Components (download from backup. • Replace drive or array accelerator, as appropriate. 1770-Slot X Drive Array - Error messages 147...
HP ProLiant Servers Troubleshooting Guide
Page 187
... Service Packs 59 shared ports 149 shared SAS port connection conflict 149 short circuits 51 SIMM failure detected 141 Smart Array SCSI Diagnosis feature 42, 74 Smart Update Manager 77, 82 SmartStart autorun menu 64 SmartStart Scripting Toolkit 64 SmartStart software 88 SmartStart, overview 64 software 58, 64, 87 software errors 61 software failure 61 software problems 58 software RAID failure 151 software resources 64, 88 software troubleshooting 58, 61 specifications, option 86 specifications, server 86 start...
... Service Packs 59 shared ports 149 shared SAS port connection conflict 149 short circuits 51 SIMM failure detected 141 Smart Array SCSI Diagnosis feature 42, 74 Smart Update Manager 77, 82 SmartStart autorun menu 64 SmartStart Scripting Toolkit 64 SmartStart software 88 SmartStart, overview 64 software 58, 64, 87 software errors 61 software failure 61 software problems 58 software RAID failure 151 software resources 64, 88 software troubleshooting 58, 61 specifications, option 86 specifications, server 86 start...
HP Server Management Packs for Microsoft System Center Essentials User Guide
Page 77
...Processor battery connector degraded Remote Management Processor keyboard connector degraded Remote Management Processor mouse connector degraded Remote Management Processor power connector degraded Remove Management Processor failed reset Target class Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) ProLiant cluster hardware events Windows...
...Processor battery connector degraded Remote Management Processor keyboard connector degraded Remote Management Processor mouse connector degraded Remote Management Processor power connector degraded Remove Management Processor failed reset Target class Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) Management Processors (ProLiant SNMP) ProLiant cluster hardware events Windows...
HP Insight Management Agents architecture for Windows servers
Page 5
... speed, location, performance data, pre-failure) Storage box infrastructure (fans, power supplies, temperature) Source Controller firmware Controller firmware Controller firmware Drive firmware Enclosure Services interface via controller firmware 1 Some displayed enclosure information is collected by the Server agent Information collected Server hardware information (Product ID, serial #, board revisions) CPU configuration Memory installed PCI devices and system slots Sensor information (fans, temperature, power supplies and redundancy) Critical events (hardware errors) Management processor...
... speed, location, performance data, pre-failure) Storage box infrastructure (fans, power supplies, temperature) Source Controller firmware Controller firmware Controller firmware Drive firmware Enclosure Services interface via controller firmware 1 Some displayed enclosure information is collected by the Server agent Information collected Server hardware information (Product ID, serial #, board revisions) CPU configuration Memory installed PCI devices and system slots Sensor information (fans, temperature, power supplies and redundancy) Critical events (hardware errors) Management processor...
Implementing Microsoft Windows 2000 with Service Pack 4 on ProLiant servers integration note
Page 31
... Remote Console Monitor service does not include this problem. Changing ACPI settings after installation Description After an upgrade to resolve the erroneous message. Default video resolution not retained by right clicking the background and selecting Properties | Settings | Display Type | Detect. V70 Monitor driver does not install during installation. HP is removed from the Windows 2000 media. Solution In Windows NT 4.0, the PCI Hot Plug status indicator (not the power indicator) updates when the fiber optic cable is working...
... Remote Console Monitor service does not include this problem. Changing ACPI settings after installation Description After an upgrade to resolve the erroneous message. Default video resolution not retained by right clicking the background and selecting Properties | Settings | Display Type | Detect. V70 Monitor driver does not install during installation. HP is removed from the Windows 2000 media. Solution In Windows NT 4.0, the PCI Hot Plug status indicator (not the power indicator) updates when the fiber optic cable is working...