Maintenance and Service Guide
Page 3
... Operation...1-14 Specifications ...1-18 Internal Design...1-24 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery ...2-4 Removing an SDRAM Module...2-5 Removing the Wireless LAN Mini PCI Card 2-7 Removing the Hard Disk Drive...2-9 Recovering the Factory Software...2-11 Replacing Small Parts ...2-12 Removing the Keyboard Cover...2-13 Removing the Speaker Assembly ...2-15 Removing the Keyboard ...2-16 Removing the Switchboard PCA ...2-19 Removing the CD/DVD Drive...2-20 Removing the Display Assembly...2-23 Removing the Top Case ...2-26 Removing the Floppy Drive...
... Operation...1-14 Specifications ...1-18 Internal Design...1-24 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery ...2-4 Removing an SDRAM Module...2-5 Removing the Wireless LAN Mini PCI Card 2-7 Removing the Hard Disk Drive...2-9 Recovering the Factory Software...2-11 Replacing Small Parts ...2-12 Removing the Keyboard Cover...2-13 Removing the Speaker Assembly ...2-15 Removing the Keyboard ...2-16 Removing the Switchboard PCA ...2-19 Removing the CD/DVD Drive...2-20 Removing the Display Assembly...2-23 Removing the Top Case ...2-26 Removing the Floppy Drive...
Maintenance and Service Guide
Page 26
... models) Headphone-out and microphone-in 87/88-key touch-type QWERTY keyboard with integrated scroll pad, on-off button and indicator Left and right Select buttons Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support Supports wake-on-LAN, fast IP, DMI, dRMON MBA (Managed Boot Agent) support for PC2100 DDR-266 SDRAM modules Up to 1 GB (1024 MB) SDRAM using 512 MB modules Compaq Evo N1010v and Presario 1100: 2 slots...
... models) Headphone-out and microphone-in 87/88-key touch-type QWERTY keyboard with integrated scroll pad, on-off button and indicator Left and right Select buttons Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support Supports wake-on-LAN, fast IP, DMI, dRMON MBA (Managed Boot Agent) support for PC2100 DDR-266 SDRAM modules Up to 1 GB (1024 MB) SDRAM using 512 MB modules Compaq Evo N1010v and Presario 1100: 2 slots...
Maintenance and Service Guide
Page 89
... Change Settings in the BIOS Setup utility-except for Windows CAUTION: The BIOS update completely replaces the previous BIOS, so follow these before performing the update. BIOS updates are running. 2. If you cannot boot the notebook adequately, use e-DiagTools for Windows or a BIOS floppy disk to define your connection settings. 7. Update the notebook's BIOS as follows: 1. Select Update, > Download New > OK. Installation utilities and instructions for all 3 methods. Undock the notebook if it is defective, you make an Internet connection from the HP Business Support...
... Change Settings in the BIOS Setup utility-except for Windows CAUTION: The BIOS update completely replaces the previous BIOS, so follow these before performing the update. BIOS updates are running. 2. If you cannot boot the notebook adequately, use e-DiagTools for Windows or a BIOS floppy disk to define your connection settings. 7. Update the notebook's BIOS as follows: 1. Select Update, > Download New > OK. Installation utilities and instructions for all 3 methods. Undock the notebook if it is defective, you make an Internet connection from the HP Business Support...
Maintenance and Service Guide
Page 100
... find the problem. Unplug the AC adapter, remove the battery and any other SDRAM module and try again. Do not use the suggestions in the system function and what roles they play. Startup Does not boot on page 1-25. CPU module Switchboard PCA Motherboard Display assembly Hard drive Beeps once, spins hard disk, repeats, but OS does not start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual If monitor shows successful boot, replace display assembly...
... find the problem. Unplug the AC adapter, remove the battery and any other SDRAM module and try again. Do not use the suggestions in the system function and what roles they play. Startup Does not boot on page 1-25. CPU module Switchboard PCA Motherboard Display assembly Hard drive Beeps once, spins hard disk, repeats, but OS does not start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual If monitor shows successful boot, replace display assembly...
Maintenance and Service Guide
Page 103
.... Contact software vendor for AC and battery power are installed properly. Make sure hibernate support is loading and checking hardware and network connections. Replace SDRAM modules. Display assembly Switchboard PCA Repair Center: Comments Check cable connections. If problem appears after installing new software (including drivers), uninstall that software. Press Fn+F5 several times. Blinking cursor appears while system is enabled in Power in Control Panel. Display cable connection SDRAM modules CPU module Display assembly Motherboard White display Adjust display brightness.
.... Contact software vendor for AC and battery power are installed properly. Make sure hibernate support is loading and checking hardware and network connections. Replace SDRAM modules. Display assembly Switchboard PCA Repair Center: Comments Check cable connections. If problem appears after installing new software (including drivers), uninstall that software. Press Fn+F5 several times. Blinking cursor appears while system is enabled in Power in Control Panel. Display cable connection SDRAM modules CPU module Display assembly Motherboard White display Adjust display brightness.
Maintenance and Service Guide
Page 107
... sound volume. Test audio with e-Diagtools diagnostics. Delete temporary and unneeded files. Service Manual Troubleshooting and Diagnostics 3-15 Symptom Touch pad General problems Special touch pad features not working Select button does not work Memory Out of memory error Notebook does not boot after adding SDRAM Audio No sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Check software controls. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check settings...
... sound volume. Test audio with e-Diagtools diagnostics. Delete temporary and unneeded files. Service Manual Troubleshooting and Diagnostics 3-15 Symptom Touch pad General problems Special touch pad features not working Select button does not work Memory Out of memory error Notebook does not boot after adding SDRAM Audio No sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Check software controls. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check settings...
Maintenance and Service Guide
Page 113
... the notebook's components require service. To e-mail the Support Ticket to display the Support Ticket. 14. Service Manual Troubleshooting and Diagnostics 3-21 The basic hardware test shows a recommended replacement part. To add information about your notebook's hard disk. 11. Press F3 and then any key to the following: • e-Diagtools Support Ticket on page 3-19. • Replaceable Module Diagram on page 1-24 • Functional Structure Description on your problem, select Comments, type...
... the notebook's components require service. To e-mail the Support Ticket to display the Support Ticket. 14. Service Manual Troubleshooting and Diagnostics 3-21 The basic hardware test shows a recommended replacement part. To add information about your notebook's hard disk. 11. Press F3 and then any key to the following: • e-Diagtools Support Ticket on page 3-19. • Replaceable Module Diagram on page 1-24 • Functional Structure Description on your problem, select Comments, type...
Maintenance and Service Guide
Page 115
... I20 support Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Troubleshooting and Diagnostics 3-23 or wrong type or no RAM installed Initialize POST Memory Manager Clear 512 KB base RAM RAM failure on address line xxxx RAM failure on data bits xxxx of low byte of chipset registers Load alternate registers with initial POST values Restore CPU control...
... I20 support Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Troubleshooting and Diagnostics 3-23 or wrong type or no RAM installed Initialize POST Memory Manager Clear 512 KB base RAM RAM failure on address line xxxx RAM failure on data bits xxxx of low byte of chipset registers Load alternate registers with initial POST values Restore CPU control...
Maintenance and Service Guide
Page 122
... to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating...
... to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating...
Service Manual
Page 66
... SDRAM modules. Dual display capability (depends on . Compaq Evo N1010v and Presario 1100 Two slots for PC2100 DDR-266 SDRAM modules. Touch pad with LED charge-level gauge. Up to 40-GB removable hard drive with 101/102 key emulation. Headphone-out and microphone-in speakers. 3D-enhanced audio. Hardware 3D acceleration, hardware DVD acceleration. to 1 GB (1024 MB) SDRAM using 256 MB modules. Video Power Mass Storage RAM Audio System Keyboard and Pointing Device LAN (certain models) 14...
... SDRAM modules. Dual display capability (depends on . Compaq Evo N1010v and Presario 1100 Two slots for PC2100 DDR-266 SDRAM modules. Touch pad with LED charge-level gauge. Up to 40-GB removable hard drive with 101/102 key emulation. Headphone-out and microphone-in speakers. 3D-enhanced audio. Hardware 3D acceleration, hardware DVD acceleration. to 1 GB (1024 MB) SDRAM using 256 MB modules. Video Power Mass Storage RAM Audio System Keyboard and Pointing Device LAN (certain models) 14...
Service Manual
Page 132
... the power button to the notebook. 4. If the notebook will boot sufficiently, use a Crisis Recovery floppy disk. The BIOS update also resets the configurations in the Connect window to define your connection settings. 7. Connect the AC adapter to reset the notebook. Follow the instructions that are available from this program on a particular unit, click Change Settings in the BIOS Setup utility-except for BIOS passwords-so record these directions exactly or you make an Internet connection from the HP Business Support Web...
... the power button to the notebook. 4. If the notebook will boot sufficiently, use a Crisis Recovery floppy disk. The BIOS update also resets the configurations in the Connect window to define your connection settings. 7. Connect the AC adapter to reset the notebook. Follow the instructions that are available from this program on a particular unit, click Change Settings in the BIOS Setup utility-except for BIOS passwords-so record these directions exactly or you make an Internet connection from the HP Business Support Web...
Service Manual
Page 141
... PC cards, press the reset button to turn notebook off , then press power button to turn on battery LEDs. AC adapter. Switchboard PCA. Beeps once, spins hard disk, repeats, but BIOS does not complete, replace display assembly. Make sure at least one SDRAM module is bootable. Use BIOS Setup to check default boot order. Remove all but OS does not start from floppy drive, reload hard drive, replace hard drive. If the power status light does not turn notebook on but display remains off, try again. SDRAM module. Hard drive. Check battery...
... PC cards, press the reset button to turn notebook off , then press power button to turn on battery LEDs. AC adapter. Switchboard PCA. Beeps once, spins hard disk, repeats, but BIOS does not complete, replace display assembly. Make sure at least one SDRAM module is bootable. Use BIOS Setup to check default boot order. Remove all but OS does not start from floppy drive, reload hard drive, replace hard drive. If the power status light does not turn notebook on but display remains off, try again. SDRAM module. Hard drive. Check battery...
Service Manual
Page 145
...If drive case is installed properly, replace CPU module. SDRAM modules. White display. Scratched display glass. Local area of display. Check connections. Check connector. External display. See quality statement on another computer. Symptom Display Dark display, no image, replace motherboard. Display cable connection. Display assembly. Display assembly. Vertical crack near center of dark or light discoloration visible when display is turned on . Try display on page 5-2. Was notebook or drive dropped? Motherboard. If external monitor displays no light...
...If drive case is installed properly, replace CPU module. SDRAM modules. White display. Scratched display glass. Local area of display. Check connections. Check connector. External display. See quality statement on another computer. Symptom Display Dark display, no image, replace motherboard. Display cable connection. Display assembly. Display assembly. Vertical crack near center of dark or light discoloration visible when display is turned on . Try display on page 5-2. Was notebook or drive dropped? Motherboard. If external monitor displays no light...
Service Manual
Page 148
... enabled (mute button and software controls). Memory Out of memory error. Make sure touch pad is connected, Use BIOS Setup to check settings. Motherboard. Switchboard PCA. Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Use memory troubleshooter in Control Panel. Make sure C drive has adequate free space. Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-57). By default, touch pad is disabled if external PS/2 mouse is enabled in Device Manager. Audio No sound audible. In Mouse...
... enabled (mute button and software controls). Memory Out of memory error. Make sure touch pad is connected, Use BIOS Setup to check settings. Motherboard. Switchboard PCA. Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Use memory troubleshooter in Control Panel. Make sure C drive has adequate free space. Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-57). By default, touch pad is disabled if external PS/2 mouse is enabled in Device Manager. Audio No sound audible. In Mouse...
Service Manual
Page 154
... following: • e-Diagtools Support Ticket on page 3-19. • Replaceable Module Diagram on page 1-64 • Functional Structure Description on your support agent. Boot from this program, click Change Settings in the Connect window and enter the settings recommended by a sequence of one or more POST tests as a hardware, software, or firmware failure. If POST displays an error message or issues a beep code indicating an error, confirm the problem using other diagnostic tools...
... following: • e-Diagtools Support Ticket on page 3-19. • Replaceable Module Diagram on page 1-64 • Functional Structure Description on your support agent. Boot from this program, click Change Settings in the Connect window and enter the settings recommended by a sequence of one or more POST tests as a hardware, software, or firmware failure. If POST displays an error message or issues a beep code indicating an error, confirm the problem using other diagnostic tools...
Service Manual
Page 155
... Disable shadow and execute code from ROM. Initialize chipset with CMOS values. Enable CPU cache. Reset Programmable Interrupt Controller. Set ES segment register to initial POST values. Initialize Phoenix Dispatch Manager. Shadow system BIOS ROM. Check ROM copyright notice. QuietBoot start the notebook. Remove all video adapters in which the terminal error occurred. Initialize I/O component. Clear 512 kB base RAM. RAM failure on motherboard). Shadow video BIOS ROM. 3-20 Troubleshooting and Diagnostics Service Manual Press the power button...
... Disable shadow and execute code from ROM. Initialize chipset with CMOS values. Enable CPU cache. Reset Programmable Interrupt Controller. Set ES segment register to initial POST values. Initialize Phoenix Dispatch Manager. Shadow system BIOS ROM. Check ROM copyright notice. QuietBoot start the notebook. Remove all video adapters in which the terminal error occurred. Initialize I/O component. Clear 512 kB base RAM. RAM failure on motherboard). Shadow video BIOS ROM. 3-20 Troubleshooting and Diagnostics Service Manual Press the power button...
Service Manual
Page 156
... System Management Mode (SMM) area. Check key lock. Enter SETUP. Check password (optional). Initialize SMBIOS. Display CPU type and speed. Initialize POST display service. Test extended memory. Enable USB devices. Initialize floppy controller. Jump to enter SETUP". Set time of ATA drives (optional). POST done - Set key click if enabled. Initialize Intelligent System Monitoring. Initialize BIOS Data Area. Initialize PC-compatible PnP ISA devices. Determine number of POST. Inform ROMPilot about the end of ATA and SCSI drives. Detect and install external...
... System Management Mode (SMM) area. Check key lock. Enter SETUP. Check password (optional). Initialize SMBIOS. Display CPU type and speed. Initialize POST display service. Test extended memory. Enable USB devices. Initialize floppy controller. Jump to enter SETUP". Set time of ATA drives (optional). POST done - Set key click if enabled. Initialize Intelligent System Monitoring. Initialize BIOS Data Area. Initialize PC-compatible PnP ISA devices. Determine number of POST. Inform ROMPilot about the end of ATA and SCSI drives. Detect and install external...
Service Manual
Page 159
.... Enter BIOS Setup and see if the hard disk and drive A: are properly identified. BIOS attempts to display the previous screen (usually an initialization error of the bits at the RAM address that failed the memory test. Press to start the boot process or to shadow RAM. PS/2 Mouse: PS/2 mouse identified. System BIOS shadowed System BIOS copied to enter BIOS Setup and change the settings. Starting BIOS Setup. Press to Setup, for previous Displayed after any recoverable error message. device...
.... Enter BIOS Setup and see if the hard disk and drive A: are properly identified. BIOS attempts to display the previous screen (usually an initialization error of the bits at the RAM address that failed the memory test. Press to start the boot process or to shadow RAM. PS/2 Mouse: PS/2 mouse identified. System BIOS shadowed System BIOS copied to enter BIOS Setup and change the settings. Starting BIOS Setup. Press to Setup, for previous Displayed after any recoverable error message. device...
Reference Guide
Page 74
... side. Display problems If the notebook is on a DVD/CD-RW combo-type drive, try using Extended Desktop and both displays are active, press Fn+F5 to switch to open a .doc file in the error message box. In widescreen format, black bands appear at the top and bottom of a double-sided DVD has a different format (standard or widescreen). Troubleshooting and Maintenance Troubleshooting Your Notebook • Restart the system: remove the disc from...
... side. Display problems If the notebook is on a DVD/CD-RW combo-type drive, try using Extended Desktop and both displays are active, press Fn+F5 to switch to open a .doc file in the error message box. In widescreen format, black bands appear at the top and bottom of a double-sided DVD has a different format (standard or widescreen). Troubleshooting and Maintenance Troubleshooting Your Notebook • Restart the system: remove the disc from...
Reference Guide
Page 117
..., 90 black list, 37 blackout periods, 37 port location, 3, 6 settings, 37 software, 36 troubleshooting, 73 monitor BIOS settings, 85 external, 51 port, 3, 6 resolution, 51, 52 mouse, troubleshooting, 71 movies (DVD), 23 mute button location, 3, 5 network connecting to, 38 LAN. See LAN wireless. See wireless network Norton AntiVirus, 25 Num Lock, 2, 5 off button location, 2, 5 turning off, 16 on button, location, 2, 5 One-Touch buttons location, 2, 5 using, 20 overheating, 70 parallel port location, 3, 6 troubleshooting, 80 password, 24 PC Card slots, location, 3, 6 PC Cards installing, 48...
..., 90 black list, 37 blackout periods, 37 port location, 3, 6 settings, 37 software, 36 troubleshooting, 73 monitor BIOS settings, 85 external, 51 port, 3, 6 resolution, 51, 52 mouse, troubleshooting, 71 movies (DVD), 23 mute button location, 3, 5 network connecting to, 38 LAN. See LAN wireless. See wireless network Norton AntiVirus, 25 Num Lock, 2, 5 off button location, 2, 5 turning off, 16 on button, location, 2, 5 One-Touch buttons location, 2, 5 using, 20 overheating, 70 parallel port location, 3, 6 troubleshooting, 80 password, 24 PC Card slots, location, 3, 6 PC Cards installing, 48...
