Quick Setup and Getting Started Guide
Page 5
...; Refer to follow directions could result in this manner indicates that failure to Accessing Hewlett-Packard Vision Field Diagnostics in the Windows Regional Settings. To access the Safety and Comfort Guide: ▲ Select Start > All Programs > HP Safety and Comfort Guide. Accessing...the guide you wish to Check Warranty and Support Entitlement Your warranty is available on the hard drive (some models). Accessing User Guides and HP Diagnostics (Windows systems) The menu and books are displayed in English. CAUTION: Text set off in this guide. NOTE: Text set off in ...
...; Refer to follow directions could result in this manner indicates that failure to Accessing Hewlett-Packard Vision Field Diagnostics in the Windows Regional Settings. To access the Safety and Comfort Guide: ▲ Select Start > All Programs > HP Safety and Comfort Guide. Accessing...the guide you wish to Check Warranty and Support Entitlement Your warranty is available on the hard drive (some models). Accessing User Guides and HP Diagnostics (Windows systems) The menu and books are displayed in English. CAUTION: Text set off in this guide. NOTE: Text set off in ...
Quick Setup and Getting Started Guide
Page 7
... the Software 3 Hewlett-Packard Vision Field Diagnostics (Windows systems 4 Accessing HP Vision Field Diagnostics (Windows systems) ........ 4 Downloading the Latest Version of HP Vision Field Diagnostics 5 Turning Off the Computer 6 Finding ...More Information 6 Before You Call for Technical Support 7 Helpful Hints 9 Basic Troubleshooting 11 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 11 Using, Updating, and Maintaining Your PC...
... the Software 3 Hewlett-Packard Vision Field Diagnostics (Windows systems 4 Accessing HP Vision Field Diagnostics (Windows systems) ........ 4 Downloading the Latest Version of HP Vision Field Diagnostics 5 Turning Off the Computer 6 Finding ...More Information 6 Before You Call for Technical Support 7 Helpful Hints 9 Basic Troubleshooting 11 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 11 Using, Updating, and Maintaining Your PC...
Quick Setup and Getting Started Guide
Page 11
.... Each .iso file can select or change display settings. software to perform diagnostic activities on your PC Protecting the Software To protect the software from a pre-installed Windows 7 desktop, click Start > Windows Virtual PC > Virtual Windows XP and follow the instructions on the screen. Launching Windows ... the software installed in order to get the most from the Windows 7 taskbar. Refer to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics - Accessing Disk Image (ISO) Files There are disk image files (ISO files) included on the hard drive. It is available ...
.... Each .iso file can select or change display settings. software to perform diagnostic activities on your PC Protecting the Software To protect the software from a pre-installed Windows 7 desktop, click Start > Windows Virtual PC > Virtual Windows XP and follow the instructions on the screen. Launching Windows ... the software installed in order to get the most from the Windows 7 taskbar. Refer to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics - Accessing Disk Image (ISO) Files There are disk image files (ISO files) included on the hard drive. It is available ...
Quick Setup and Getting Started Guide
Page 12
...://www.hp.com and either burned to CD or installed to several categories of information about the hardware configuration of the computer and perform hardware diagnostic tests on a diskette or USB flash drive. This tab shows the current configuration of effectively identifying, diagnosing, and isolating hardware issues. The ...information in each screen of the utility can also be saved as an html file and stored on the subsystems of HP Vision Field Diagnostics on CD with some computer models only. You should run tests, save the test results, and print them so that you invoke HP ...
...://www.hp.com and either burned to CD or installed to several categories of information about the hardware configuration of the computer and perform hardware diagnostic tests on a diskette or USB flash drive. This tab shows the current configuration of effectively identifying, diagnosing, and isolating hardware issues. The ...information in each screen of the utility can also be saved as an html file and stored on the subsystems of HP Vision Field Diagnostics on CD with some computer models only. You should run tests, save the test results, and print them so that you invoke HP ...
Quick Setup and Getting Started Guide
Page 13
... to the CD in the optical drive or to the USB flash drive, you may need to test memory only. If running HP Vision Field Diagnostics, select the appropriate language and click Continue. 7. At the boot menu, select either a CD or USB Flash drive, then begin the following procedure... at step 2. 1. Downloading the Latest Version of HP Vision Field Diagnostics. 6. While the computer is on the computer. Go to a USB flash drive. 2. Select your product name in the computer or the HP Memory Test...
... to the CD in the optical drive or to the USB flash drive, you may need to test memory only. If running HP Vision Field Diagnostics, select the appropriate language and click Continue. 7. At the boot menu, select either a CD or USB Flash drive, then begin the following procedure... at step 2. 1. Downloading the Latest Version of HP Vision Field Diagnostics. 6. While the computer is on the computer. Go to a USB flash drive. 2. Select your product name in the computer or the HP Memory Test...
Quick Setup and Getting Started Guide
Page 14
Select your OS. 7. Click the Diagnostic link. 8. Click the Hewlett-Packard Vision Field Diagnostics link. 9. Turning Off the Computer To properly turn off . The computer automatically shuts down the operating system software. Depending on the computer hard drive. Refer ...
Select your OS. 7. Click the Diagnostic link. 8. Click the Hewlett-Packard Vision Field Diagnostics link. 9. Turning Off the Computer To properly turn off . The computer automatically shuts down the operating system software. Depending on the computer hard drive. Refer ...
Quick Setup and Getting Started Guide
Page 15
includes information about diagnostic codes, as well as instructions for upgrading this computer and scenarios for resolving possible hardware or software problems; Before You Call for Technical Support 7 ... definitions and "how to" instructions for security and Intelligent Manageability features that are included on all of the publications listed are preinstalled on running the diagnostics utility. ● Safety & Regulatory Information Guide-Provides safety and regulatory information that provides helpful hints for troubleshooting this series of computers; NOTE: Not all ...
includes information about diagnostic codes, as well as instructions for upgrading this computer and scenarios for resolving possible hardware or software problems; Before You Call for Technical Support 7 ... definitions and "how to" instructions for security and Intelligent Manageability features that are included on all of the publications listed are preinstalled on running the diagnostics utility. ● Safety & Regulatory Information Guide-Provides safety and regulatory information that provides helpful hints for troubleshooting this series of computers; NOTE: Not all ...
Quick Setup and Getting Started Guide
Page 16
... Setup. If you diagnose the problem. Refer to the Computer Setup (F10) Utility Guide for technical support. ● Run the diagnostics utility. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. 8 Quick Setup & Getting Started ENWW...cable into a different video port on page 9 in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. To assist you recently installed new software, uninstall the software and see if the computer functions properly. ● Boot the computer...
... Setup. If you diagnose the problem. Refer to the Computer Setup (F10) Utility Guide for technical support. ● Run the diagnostics utility. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. 8 Quick Setup & Getting Started ENWW...cable into a different video port on page 9 in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. To assist you recently installed new software, uninstall the software and see if the computer functions properly. ● Boot the computer...
Quick Setup and Getting Started Guide
Page 17
... drivers, proactive notification, and worldwide community of your local authorized service provider or dealer. ENWW Helpful Hints 9 If it is dim. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on the front of the computer to see if it becomes necessary to do the following list of the...
... drivers, proactive notification, and worldwide community of your local authorized service provider or dealer. ENWW Helpful Hints 9 If it is dim. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on the front of the computer to see if it becomes necessary to do the following list of the...
Quick Setup and Getting Started Guide
Page 19
... problems that you hear beeps, see flashing LEDs on the hard drive and under the reference library at http://www.hp.com/ support. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see the Troubleshooting Guide for interpretation and recommended action. A comprehensive Troubleshooting Guide is available on the front...
... problems that you hear beeps, see flashing LEDs on the hard drive and under the reference library at http://www.hp.com/ support. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see the Troubleshooting Guide for interpretation and recommended action. A comprehensive Troubleshooting Guide is available on the front...
Troubleshooting Guide
Page 5
... ...2 Test Tab ...2 Status Tab ...3 History Tab ...4 Errors Tab ...4 Help Tab ...4 Saving and Printing Information in HP Vision Field Diagnostics 5 Downloading the Latest Version of HP Vision Field Diagnostics 5 Protecting the Software ...5 2 Troubleshooting Without Diagnostics Safety and Comfort ...6 Before You Call for Technical Support 6 Helpful Hints ...7 Solving General Problems ...9 Solving Power Problems ...13 Solving...
... ...2 Test Tab ...2 Status Tab ...3 History Tab ...4 Errors Tab ...4 Help Tab ...4 Saving and Printing Information in HP Vision Field Diagnostics 5 Downloading the Latest Version of HP Vision Field Diagnostics 5 Protecting the Software ...5 2 Troubleshooting Without Diagnostics Safety and Comfort ...6 Before You Call for Technical Support 6 Helpful Hints ...7 Solving General Problems ...9 Solving Power Problems ...13 Solving...
Troubleshooting Guide
Page 6
Contacting Customer Support ...44 Appendix A POST Error Messages POST Numeric Codes and Text Messages 46 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 52 Appendix B Password Security and Resetting CMOS Resetting the Password Jumper ...56 Clearing and Resetting the CMOS ...57 Appendix C Drive Protection System (DPS) Accessing DPS Through Computer Setup 59 Index ...61 vi ENWW
Contacting Customer Support ...44 Appendix A POST Error Messages POST Numeric Codes and Text Messages 46 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 52 Appendix B Password Security and Resetting CMOS Resetting the Password Jumper ...56 Clearing and Resetting the CMOS ...57 Appendix C Drive Protection System (DPS) Accessing DPS Through Computer Setup 59 Index ...61 vi ENWW
Troubleshooting Guide
Page 7
... from http://www.hp.com and either a CD or USB Flash drive, then begin the following procedure at step 2. 1. NOTE: HP Vision Field Diagnostics is included with some computer models only. If you must burn the utility onto a CD or copy it to a USB flash drive. The Hewlett-...the computer. Shut down the operating system and turn off the computer. 4. In Windows Explorer, go to C:\SWSetup\ISOs and burn the file Vision Diagnostics.ISO to a CD or copy it onto a USB flash drive then boot to several categories of information about the hardware configuration of the computer ...
... from http://www.hp.com and either a CD or USB Flash drive, then begin the following procedure at step 2. 1. NOTE: HP Vision Field Diagnostics is included with some computer models only. If you must burn the utility onto a CD or copy it to a USB flash drive. The Hewlett-...the computer. Shut down the operating system and turn off the computer. 4. In Windows Explorer, go to C:\SWSetup\ISOs and burn the file Vision Diagnostics.ISO to a CD or copy it onto a USB flash drive then boot to several categories of information about the hardware configuration of the computer ...
Troubleshooting Guide
Page 8
...slots on the system board and any memory modules installed. You can select the Summary view to see all categories of HP Vision Field Diagnostics. 6. Refer to Overview which displays general information about the keyboard, mouse, and other input devices connected to change the boot order ... of the system to see limited configuration data or select the Advanced view to test. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is set to the Computer Setup (F10) Utility Guide for more information. 5. Asset Control-Shows product name, system serial number,...
...slots on the system board and any memory modules installed. You can select the Summary view to see all categories of HP Vision Field Diagnostics. 6. Refer to Overview which displays general information about the keyboard, mouse, and other input devices connected to change the boot order ... of the system to see limited configuration data or select the Advanced view to test. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is set to the Computer Setup (F10) Utility Guide for more information. 5. Asset Control-Shows product name, system serial number,...
Troubleshooting Guide
Page 9
...progress of the selected tests. Select the type of the tests, is displayed for each device being tested ENWW Hewlett-Packard Vision Field Diagnostics 3 Status Tab The Status tab displays the status of all devices being tested ● The test progress for use if you ...complete of the current set of each device being tested ● The elapsed test times for each hardware component is complete. The diagnostic software will prompt you want the test to perform. Include optional interactive tests by selecting or deselecting individual tests in controlling the testing...
...progress of the selected tests. Select the type of the tests, is displayed for each device being tested ENWW Hewlett-Packard Vision Field Diagnostics 3 Status Tab The Status tab displays the status of all devices being tested ● The test progress for use if you ...complete of the current set of each device being tested ● The elapsed test times for each hardware component is complete. The diagnostic software will prompt you want the test to perform. Include optional interactive tests by selecting or deselecting individual tests in controlling the testing...
Troubleshooting Guide
Page 10
...with a hardware failure, please be saved as the parameters that should be adjusted when running in the Errors tab. 4 Chapter 1 Computer Diagnostic Features ENWW When contacting the HP Support Center for the failure. This tab includes search and index features. The History Log displays all tests...contains information on past test executions. History Tab The History tab contains information on the major functions of Hewlett-Packard Vision Field Diagnostics. The contents of the Error Log may be prepared to either floppy or USB flash drive by clicking the Save button. ...
...with a hardware failure, please be saved as the parameters that should be adjusted when running in the Errors tab. 4 Chapter 1 Computer Diagnostic Features ENWW When contacting the HP Support Center for the failure. This tab includes search and index features. The History Log displays all tests...contains information on past test executions. History Tab The History tab contains information on the major functions of Hewlett-Packard Vision Field Diagnostics. The contents of the Error Log may be prepared to either floppy or USB flash drive by clicking the Save button. ...
Troubleshooting Guide
Page 11
...your specific computer model. 6. The HP Support section provides information on any of the screen. Saving and Printing Information in HP Vision Field Diagnostics You can not save to save it. Enter your product name in the bottom on obtaining technical support from which you will be saved ...the diskette or USB flash drive until you should keep a backup copy of from HP. NOTE: To exit HP Vision Field Diagnostics, click the Exit Diagnostics button at the bottom of the Survey, History or Errors tabs. NOTE: The download includes instructions on making backup copies of ...
...your specific computer model. 6. The HP Support section provides information on any of the screen. Saving and Printing Information in HP Vision Field Diagnostics You can not save to save it. Enter your product name in the bottom on obtaining technical support from which you will be saved ...the diskette or USB flash drive until you should keep a backup copy of from HP. NOTE: To exit HP Vision Field Diagnostics, click the Exit Diagnostics button at the bottom of the Survey, History or Errors tabs. NOTE: The download includes instructions on making backup copies of ...
Troubleshooting Guide
Page 12
... properly. ● If you are working on a network, plug another computer with the limits for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Or, replace the monitor with a monitor that you know is flashing red... for Technical Support If you are having problems with the computer, refer to the tables in discomfort or serious injury. 2 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as hard drive, optical drive, graphics, audio, memory, and...
... properly. ● If you are working on a network, plug another computer with the limits for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Or, replace the monitor with a monitor that you know is flashing red... for Technical Support If you are having problems with the computer, refer to the tables in discomfort or serious injury. 2 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as hard drive, optical drive, graphics, audio, memory, and...
Troubleshooting Guide
Page 13
... see if it is flashing red. To assist you in resolving problems online, HP Instant Support Professional Edition provides you encounter problems with self-solve diagnostics. Helpful Hints If you with the computer, monitor, or software, see the following to ensure that was recently installed.
... see if it is flashing red. To assist you in resolving problems online, HP Instant Support Professional Edition provides you encounter problems with self-solve diagnostics. Helpful Hints If you with the computer, monitor, or software, see the following to ensure that was recently installed.
Troubleshooting Guide
Page 14
... after power loss in Computer Setup. If it does not restart, press the power button to prevent system board or component damage. 8 Chapter 2 Troubleshooting Without Diagnostics ENWW
... after power loss in Computer Setup. If it does not restart, press the power button to prevent system board or component damage. 8 Chapter 2 Troubleshooting Without Diagnostics ENWW