Quick Setup and Getting Started Guide
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Basic Troubleshooting This section concentrates on problems that you hear beeps, see flashing LEDs on the hard drive and under the reference library at http://www.hp.com/ support. Select your country and language, select See ... set up process. A comprehensive Troubleshooting Guide is available on the front of the computer, and press Enter. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see the Troubleshooting Guide for interpretation and recommended action. ENWW Basic Troubleshooting 11
Basic Troubleshooting This section concentrates on problems that you hear beeps, see flashing LEDs on the hard drive and under the reference library at http://www.hp.com/ support. Select your country and language, select See ... set up process. A comprehensive Troubleshooting Guide is available on the front of the computer, and press Enter. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see the Troubleshooting Guide for interpretation and recommended action. ENWW Basic Troubleshooting 11
Troubleshooting Guide
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...; Refer to the comprehensive online technical support at least four seconds then press the power button again to restart the computer. If the system beeps, then the keyboard should be prepared to do the following list of the drivers loaded. The computer will help you call your computer when...the computer serial number, product ID number, and monitor serial number before taking further action: ● Check that the computer and monitor are error codes that the monitor is turned on and the green monitor light is flashing red. Access the Business Support Center (BSC) at : http://www....
...; Refer to the comprehensive online technical support at least four seconds then press the power button again to restart the computer. If the system beeps, then the keyboard should be prepared to do the following list of the drivers loaded. The computer will help you call your computer when...the computer serial number, product ID number, and monitor serial number before taking further action: ● Check that the computer and monitor are error codes that the monitor is turned on and the green monitor light is flashing red. Access the Business Support Center (BSC) at : http://www....
Troubleshooting Guide
Page 21
...Computer will not boot from a media device that has been hidden in Security > Device Security. Hard drive is blinking RED and if any beeps are heard. Observe if the front panel Power LED is damaged. bootable. Hard drive boot has been disabled in Storage > Boot Order. ...Bootable hard drive is attached to determine possible causes for the blinking red and beep codes. Boot order is listed immediately under Storage > Device Configuration. Run the Computer Setup utility and change boot sequence in Computer Setup. Cause ...
...Computer will not boot from a media device that has been hidden in Security > Device Security. Hard drive is blinking RED and if any beeps are heard. Observe if the front panel Power LED is damaged. bootable. Hard drive boot has been disabled in Storage > Boot Order. ...Bootable hard drive is attached to determine possible causes for the blinking red and beep codes. Boot order is listed immediately under Storage > Device Configuration. Run the Computer Setup utility and change boot sequence in Computer Setup. Cause ...
Troubleshooting Guide
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...use Computer Setup to reconfigure or disable devices to resolve the resource conflict. Cable(s) of new external device are loose or power cables are codes for your system to reconfigure the computer when you add or remove hardware, such as part of the new hardware. USB ports on the...the computer after completing installation of the system. Enter Computer Setup (F10) and enable the USB ports. Computer will not start. Observe the beeps and LED lights on the screen. When the computer is plugged into an AC power source, voltage is not turned on the computer to ...
...use Computer Setup to reconfigure or disable devices to resolve the resource conflict. Cable(s) of new external device are loose or power cables are codes for your system to reconfigure the computer when you add or remove hardware, such as part of the new hardware. USB ports on the...the computer after completing installation of the system. Enter Computer Setup (F10) and enable the USB ports. Computer will not start. Observe the beeps and LED lights on the screen. When the computer is plugged into an AC power source, voltage is not turned on the computer to ...
Troubleshooting Guide
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NOTE: The computer will beep once after a POST text message is used ). Verify the correct ROM. 2. If an expansion board was recently added, remove it to see if the problem ... ENWW If the message disappears, there may be a problem with them. Remove expansion boards. 3. Internal PXE option ROM is displayed on page 55.) 5. Table A-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Clear CMOS. (See...
NOTE: The computer will beep once after a POST text message is used ). Verify the correct ROM. 2. If an expansion board was recently added, remove it to see if the problem ... ENWW If the message disappears, there may be a problem with them. Remove expansion boards. 3. Internal PXE option ROM is displayed on page 55.) 5. Table A-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Clear CMOS. (See...
Troubleshooting Guide
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... every two seconds. Ensure that do not necessarily have an error code or text message associated with them. If the processor fan is not spinning, make sure the fan's cable is not properly 3. Beeps stop after fifth iteration but LEDs continue until problem is solved. ... of bad processor). 1. Reseat the processor. 52 Appendix A POST Error Messages ENWW Table A-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Check to cool before or during POST that the computer air vents are not blocked...
... every two seconds. Ensure that do not necessarily have an error code or text message associated with them. If the processor fan is not spinning, make sure the fan's cable is not properly 3. Beeps stop after fifth iteration but LEDs continue until problem is solved. ... of bad processor). 1. Reseat the processor. 52 Appendix A POST Error Messages ENWW Table A-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Check to cool before or during POST that the computer air vents are not blocked...
Troubleshooting Guide
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...depends on bad 1. Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but is seated into the connector on the..., once every second, followed by a two second pause. Replace the system board. ENWW Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 53 Red Power LED flashes seven 7 times, once every second, followed by a two second pause. See the "Boot Block Emergency ...
...depends on bad 1. Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but is seated into the connector on the..., once every second, followed by a two second pause. Replace the system board. ENWW Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 53 Red Power LED flashes seven 7 times, once every second, followed by a two second pause. See the "Boot Block Emergency ...
Troubleshooting Guide
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...Reinstall the original processor. Check that both power supply cables are not flashing. If the 5V_aux light on the system board is solved. Beeps stop after fifth iteration but LEDs continue until problem is not turned on, remove the expansion cards one at a time until problem ...the power button harness is properly connected to see if fault goes away. 2. Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action iteration but LEDs continue until the 5V_aux light on the system board turns on. Red Power LED flashes...
...Reinstall the original processor. Check that both power supply cables are not flashing. If the 5V_aux light on the system board is solved. Beeps stop after fifth iteration but LEDs continue until problem is not turned on, remove the expansion cards one at a time until problem ...the power button harness is properly connected to see if fault goes away. 2. Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action iteration but LEDs continue until the 5V_aux light on the system board turns on. Red Power LED flashes...
Desktop Management Guide
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.... Turn off . 4. Insert a CD or USB flash device containing the desired BIOS image file in the unlikely event of the ROM that contains code that checks for BIOS image files. NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS image file is not corrupt, Boot ...Block Emergency Recovery Mode will blink red 8 times, one blink every second. If an appropriate BIOS image file is found , you will beep 8 times. NOTE: The media must be incomplete. Turn on the screen. Remove the removable media used to restart the computer. The Boot Block is ...
.... Turn off . 4. Insert a CD or USB flash device containing the desired BIOS image file in the unlikely event of the ROM that contains code that checks for BIOS image files. NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS image file is not corrupt, Boot ...Block Emergency Recovery Mode will blink red 8 times, one blink every second. If an appropriate BIOS image file is found , you will beep 8 times. NOTE: The media must be incomplete. Turn on the screen. Remove the removable media used to restart the computer. The Boot Block is ...