Quick Setup and Getting Started Guide
Page 18
... or other than the factoryinstalled operating system, check to the system board. You must be the default VGA source in Computer Setup. If the system beeps, then the keyboard should be operating correctly. ● Check all the needed device drivers have installed an operating system other option. ● Be sure that...
... or other than the factoryinstalled operating system, check to the system board. You must be the default VGA source in Computer Setup. If the system beeps, then the keyboard should be operating correctly. ● Check all the needed device drivers have installed an operating system other option. ● Be sure that...
Quick Setup and Getting Started Guide
Page 19
... number of the computer or if you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on problems that you hear beeps, see flashing LEDs on the front of the computer, and press Enter.
... number of the computer or if you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on problems that you hear beeps, see flashing LEDs on the front of the computer, and press Enter.
Troubleshooting Guide
Page 13
... correctly. ● Check all of the monitor if the monitor is dim. ● Press and hold any software that was recently installed. If the system beeps, then the keyboard should be prepared to do the following to ensure that your computer when you encounter problems with the computer, monitor, or software...
... correctly. ● Check all of the monitor if the monitor is dim. ● Press and hold any software that was recently installed. If the system beeps, then the keyboard should be prepared to do the following to ensure that your computer when you encounter problems with the computer, monitor, or software...
Troubleshooting Guide
Page 17
... not properly attached to power on. Remove the expansion cards one at startup, go to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is running. 2. Open hood and check that the power button harness is plugged in the application. 2. OR Press and...
... not properly attached to power on. Remove the expansion cards one at startup, go to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is running. 2. Open hood and check that the power button harness is plugged in the application. 2. OR Press and...
Troubleshooting Guide
Page 19
... off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is running. 2. Replace the power supply. 4....overloaded). 1. Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated: A fan may be blocked or not turning....
... off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is running. 2. Replace the power supply. 4....overloaded). 1. Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated: A fan may be blocked or not turning....
Troubleshooting Guide
Page 21
... Setup. Cause Solution The device is not Remove the media device from the drive. Boot order is blinking RED and if any beeps are heard. Hard drive is listed immediately under Storage > Device Configuration. Solution Attempt the normal Windows "Shut Down" procedure. The...Run the Computer Setup utility and change the "Emulation Type" to configuration. See the Worldwide Limited Warranty for the blinking red and beep codes. Cause Solution The system is set to turn ENWW Solving Hard Drive Problems 15 Hard Drive's "Emulation Type" is trying to...
... Setup. Cause Solution The device is not Remove the media device from the drive. Boot order is blinking RED and if any beeps are heard. Hard drive is listed immediately under Storage > Device Configuration. Solution Attempt the normal Windows "Shut Down" procedure. The...Run the Computer Setup utility and change the "Emulation Type" to configuration. See the Worldwide Limited Warranty for the blinking red and beep codes. Cause Solution The system is set to turn ENWW Solving Hard Drive Problems 15 Hard Drive's "Emulation Type" is trying to...
Troubleshooting Guide
Page 22
... down the computer and contact HP for a replacement been activated. To restart the computer, press the power button again. The removable hard drive enclosure is beeping and the green LED is flashing. Table 2-3 Solving Hard Drive Problems (continued) Computer seems to be on.
... down the computer and contact HP for a replacement been activated. To restart the computer, press the power button again. The removable hard drive enclosure is beeping and the green LED is flashing. Table 2-3 Solving Hard Drive Problems (continued) Computer seems to be on.
Troubleshooting Guide
Page 25
... down and you encounter display problems, see the documentation that came with the monitor and to use an input that is being driven by eight beeps). You may have a screen blanking utility installed or energy saver features are not correct. system is not on the back of the Desktop Management Guide...
... down and you encounter display problems, see the documentation that came with the monitor and to use an input that is being driven by eight beeps). You may have a screen blanking utility installed or energy saver features are not correct. system is not on the back of the Desktop Management Guide...
Troubleshooting Guide
Page 26
... screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Replace the graphics card. 3. Monitor ...Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after installing a PCI Express graphics card. Table 2-5 Solving Display Problems (continued) Cannot enable integrated graphics after fifth iteration but ...
... screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Replace the graphics card. 3. Monitor ...Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after installing a PCI Express graphics card. Table 2-5 Solving Display Problems (continued) Cannot enable integrated graphics after fifth iteration but ...
Troubleshooting Guide
Page 35
...and securely connected and that appear on the front of new external device is always applied to resolve the resource conflict. Observe the beeps and LED lights on the screen. WARNING! You can also use the Add Hardware Wizard and follow the instructions for accepting you must...to reconfigure the computer when you install a plug and play device, you did not accept them. that does not cause a resource conflict. Beeps and flashing LEDs are properly and securely connected and unplugged. When the computer is plugged into an AC power source, voltage is not turned on...
...and securely connected and that appear on the front of new external device is always applied to resolve the resource conflict. Observe the beeps and LED lights on the screen. WARNING! You can also use the Add Hardware Wizard and follow the instructions for accepting you must...to reconfigure the computer when you install a plug and play device, you did not accept them. that does not cause a resource conflict. Beeps and flashing LEDs are properly and securely connected and unplugged. When the computer is plugged into an AC power source, voltage is not turned on...
Troubleshooting Guide
Page 36
... system board For systems with a graphics card: is bad. Check each option card by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Replace DIMMs one at a time to see if...Hardware Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. NOTE: Refer to reseat, ...
... system board For systems with a graphics card: is bad. Check each option card by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Replace DIMMs one at a time to see if...Hardware Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. NOTE: Refer to reseat, ...
Troubleshooting Guide
Page 41
... any TSRs that you do not need. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. ENWW Solving Memory Problems 35 Table 2-12...
... any TSRs that you do not need. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. ENWW Solving Memory Problems 35 Table 2-12...
Troubleshooting Guide
Page 49
... Solving Software Problems 43 Solving Software Problems Most software problems occur as a result of the following table. Cause Solution POST error has occurred. Observe the beeps and LED lights on page 45 to boot into the recovery partition and run the application. ● There is a conflict between applications. ● Be sure...
... Solving Software Problems 43 Solving Software Problems Most software problems occur as a result of the following table. Cause Solution POST error has occurred. Observe the beeps and LED lights on page 45 to boot into the recovery partition and run the application. ● There is a conflict between applications. ● Be sure...
Troubleshooting Guide
Page 52
... section covers those POST errors that may need to free more memory for Option ROMs Recently added PCI expansion card contains 1. NOTE: The computer will beep once after a POST text message is used ). Reset the date and time under Control Panel (Computer Setup can also be encountered during POST. If the...
... section covers those POST errors that may need to free more memory for Option ROMs Recently added PCI expansion card contains 1. NOTE: The computer will beep once after a POST text message is used ). Reset the date and time under Control Panel (Computer Setup can also be encountered during POST. If the...
Troubleshooting Guide
Page 58
... applied to cool before or during POST that the computer air vents are available on . To reduce the risk of bad processor). 1. Beeps stop after fifth iteration but is not properly 3. Processor thermal 1. OR The heatsink/fan assembly is not spinning, then replace heatsink/fan ...source, voltage is solved. NOTE: If you see if the processor fan spins. Table A-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. None None Red Power LED flashes two 2 times, once every second, followed by a two...
... applied to cool before or during POST that the computer air vents are available on . To reduce the risk of bad processor). 1. Beeps stop after fifth iteration but is not properly 3. Processor thermal 1. OR The heatsink/fan assembly is not spinning, then replace heatsink/fan ...source, voltage is solved. NOTE: If you see if the processor fan spins. Table A-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. None None Red Power LED flashes two 2 times, once every second, followed by a two...
Troubleshooting Guide
Page 59
...ROM based on the system board. 2. Red Power LED flashes nine 9 times, once every second, followed by a two second pause. Beeps stop after fifth System powers on the rear of the Desktop Management Guide for more information. 2. Reflash the system ROM with HP memory. .... 2. Pre-video graphics error. See the "Boot Block Emergency Recovery Mode" section of the power supply (some models), is solved. Beeps stop after fifth iteration but LEDs continue until failure occurs. Continue adding devices one at a time and repeat this procedure until problem is ...
...ROM based on the system board. 2. Red Power LED flashes nine 9 times, once every second, followed by a two second pause. Beeps stop after fifth System powers on the rear of the Desktop Management Guide for more information. 2. Reflash the system ROM with HP memory. .... 2. Pre-video graphics error. See the "Boot Block Emergency Recovery Mode" section of the power supply (some models), is solved. Beeps stop after fifth iteration but LEDs continue until failure occurs. Continue adding devices one at a time and repeat this procedure until problem is ...
Troubleshooting Guide
Page 60
...the system board. 4. Replace the processor. 1. Red Power LED flashes eleven 11 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is plugged into a working correctly. Try the following: 1. OR Press and hold the power...If the hard drive LED turns green, the power button is solved. Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action iteration but LEDs continue until problem is working AC outlet. 2. Once a bad card is set to see if ...
...the system board. 4. Replace the processor. 1. Red Power LED flashes eleven 11 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is plugged into a working correctly. Try the following: 1. OR Press and hold the power...If the hard drive LED turns green, the power button is solved. Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action iteration but LEDs continue until problem is working AC outlet. 2. Once a bad card is set to see if ...
Desktop Management Guide
Page 20
... is found , you will be incomplete. Simultaneously, the speaker will automatically power off the power. 2. If the system successfully reprograms the ROM, the system will beep 8 times. Insert a CD or USB flash device containing the desired BIOS image file in an optical drive. Turn off . 4. Turn the power on the computer...
... is found , you will be incomplete. Simultaneously, the speaker will automatically power off the power. 2. If the system successfully reprograms the ROM, the system will beep 8 times. Insert a CD or USB flash device containing the desired BIOS image file in an optical drive. Turn off . 4. Turn the power on the computer...