Administration Guide
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Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15299-01
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15299-01
Administration Guide
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...To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing... AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. All other of California. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for a Class B digital device in accordance with the specifications in this product not authorized by the...
...To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing... AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. All other of California. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for a Class B digital device in accordance with the specifications in this product not authorized by the...
Administration Guide
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... on Cisco Unified IP Phones 1-16 Overview 1-16 Required Network Components 1-16 Best Practices-Requirements and Recommendations 1-17 Security Restrictions 1-17 Overview of Configuring and Installing Cisco Unified IP Phones 1-18 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager 1-19 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration...
... on Cisco Unified IP Phones 1-16 Overview 1-16 Required Network Components 1-16 Best Practices-Requirements and Recommendations 1-17 Security Restrictions 1-17 Overview of Configuring and Installing Cisco Unified IP Phones 1-18 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager 1-19 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration...
Administration Guide
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... Determining the MAC Address of a Cisco Unified IP Phone 2-14 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phone 7970 Series Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Audio Quality Subjective to the User 3-4 Connecting a Headset 3-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 iv...
... Determining the MAC Address of a Cisco Unified IP Phone 2-14 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phone 7970 Series Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Audio Quality Subjective to the User 3-4 Connecting a Headset 3-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 iv...
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... Menu (SIP Phones Only) 4-17 UI Configuration Menu 4-17 Media Configuration Menu 4-19 Power Save Configuration Menu 4-22 Ethernet Configuration Menu 4-23 Security Configuration Menu 4-23 QoS Configuration Menu 4-25 Network Configuration 4-25 Security Configuration Menu 4-29 CTL File Menu 4-30 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications...
... Menu (SIP Phones Only) 4-17 UI Configuration Menu 4-17 Media Configuration Menu 4-19 Power Save Configuration Menu 4-22 Ethernet Configuration Menu 4-23 Security Configuration Menu 4-23 QoS Configuration Menu 4-25 Network Configuration 4-25 Security Configuration Menu 4-29 CTL File Menu 4-30 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications...
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... Background Image 6-5 Configuring Wideband Codec 6-6 Configuring the Idle Display 6-7 Automatically Disabling the Cisco Unified IP Phone Touchscreen 6-7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-3 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 vi OL-15299-01
... Background Image 6-5 Configuring Wideband Codec 6-6 Configuring the Idle Display 6-7 Automatically Disabling the Cisco Unified IP Phone Touchscreen 6-7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-3 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 vi OL-15299-01
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... Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying Physical Connection 9-6 Identifying Intermittent Network Outages 9-6 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-7 Verifying Voice VLAN Configuration 9-7 Verifying that the Phones Have Not Been Intentionally Reset 9-7 Eliminating DNS or Other Connectivity Errors 9-7 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-10 Cisco Unified IP Phone 7970G/7971G-GE Administration...
... Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying Physical Connection 9-6 Identifying Intermittent Network Outages 9-6 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-7 Verifying Voice VLAN Configuration 9-7 Verifying that the Phones Have Not Been Intentionally Reset 9-7 Eliminating DNS or Other Connectivity Errors 9-7 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-10 Cisco Unified IP Phone 7970G/7971G-GE Administration...
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... the Cisco Unified IP Phones 7970 Series B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-2 Basic Phone Administration Steps E-1 Example User Information for these Procedures E-1 Cisco Unified IP Phone 7970G/7971G-GE Administration...
... the Cisco Unified IP Phones 7970 Series B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-2 Basic Phone Administration Steps E-1 Example User Information for these Procedures E-1 Cisco Unified IP Phone 7970G/7971G-GE Administration...
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INDEX Adding a User to Cisco Unified Communications Manager E-2 Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 ix
INDEX Adding a User to Cisco Unified Communications Manager E-2 Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 ix
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... Cisco Unified IP Phone on your network OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 xi Many of the Cisco Unified IP Phone" Chapter 2, "Preparing to properly set up the Cisco Unified IP Phone 7970 Series on Your Network" Chapter 3, "Setting Up the Cisco Unified IP Phone" Provides a conceptual overview and description of the Cisco Unified IP Phone Describes how the Cisco Unified IP Phone...
... Cisco Unified IP Phone on your network OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 xi Many of the Cisco Unified IP Phone" Chapter 2, "Preparing to properly set up the Cisco Unified IP Phone 7970 Series on Your Network" Chapter 3, "Setting Up the Cisco Unified IP Phone" Provides a conceptual overview and description of the Cisco Unified IP Phone Describes how the Cisco Unified IP Phone...
Administration Guide
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.../tsd_products_support_series_home.html • Cisco Unified IP Phone 7970 Series Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for the Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for basic...
.../tsd_products_support_series_home.html • Cisco Unified IP Phone 7970 Series Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for the Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for basic...
Administration Guide
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...-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for compliance with U.S. and local country laws. Elements in boldface. By using this product immediately. export regulations may be found at : http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Cisco Product ... or the string will include the quotation marks. Document Conventions This document uses the following URL: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html Obtaining Documentation, Obtaining Support, and Security Guidelines For information on obtaining ...
...-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for compliance with U.S. and local country laws. Elements in boldface. By using this product immediately. export regulations may be found at : http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Cisco Product ... or the string will include the quotation marks. Document Conventions This document uses the following URL: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html Obtaining Documentation, Obtaining Support, and Security Guidelines For information on obtaining ...
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...reader take note. You are in a situation that could cause bodily injury. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 7.0 xiv OL-15299-01 Warning Means danger. Before you work on any equipment, be aware of data. ...font. Notes contain helpful suggestions or references to material not covered in angle brackets. In this situation, you press the D key. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you might do something...
...reader take note. You are in a situation that could cause bodily injury. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 7.0 xiv OL-15299-01 Warning Means danger. Before you work on any equipment, be aware of data. ...font. Notes contain helpful suggestions or references to material not covered in angle brackets. In this situation, you press the D key. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you might do something...
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...-way radio in close proximity to eight line or speed dial numbers, context-sensitive online help for Cisco Unified Communications Manager 7.0 1-1 These phones also support uncompressed wideband (16bits, 16kHz) audio. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for buttons and features, and a variety of other network devices, must be configured and managed...
...-way radio in close proximity to eight line or speed dial numbers, context-sensitive online help for Cisco Unified Communications Manager 7.0 1-1 These phones also support uncompressed wideband (16bits, 16kHz) audio. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for buttons and features, and a variety of other network devices, must be configured and managed...
Administration Guide
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... input Green flashing-Disabled Green steady-Sleep mode 4 Messages button Auto-dials your voice message service (varies by service). No color-Ready for cleaning. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for example, a Privacy button) Buttons illuminate to indicate status: Green, steady-Active call Green, flashing-Held call Amber, steady-Privacy in use...
... input Green flashing-Disabled Green steady-Sleep mode 4 Messages button Auto-dials your voice message service (varies by service). No color-Ready for cleaning. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for example, a Privacy button) Buttons illuminate to indicate status: Green, steady-Active call Green, flashing-Held call Amber, steady-Privacy in use...
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... settings. Opens/closes the Services menu. Use it to access call or new voice message. Toggles the speakerphone on or off . Shows phone features. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for voice communication. Activates the Help menu. Toggles the Mute feature on or off . Indicates an incoming call logs and...
... settings. Opens/closes the Services menu. Use it to access call or new voice message. Toggles the speakerphone on or off . Shows phone features. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for voice communication. Activates the Help menu. Toggles the Mute feature on or off . Indicates an incoming call logs and...
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... protocol that you configure the TFTP server IP address as the option value. The Cisco Unified IP Phone implements the IEEE 802.1X standard by the Peer Firmware Sharing feature. Refer to communicate information such as its existence to other files from connecting to neighboring devices. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for troubleshooting Internet and...
... protocol that you configure the TFTP server IP address as the option value. The Cisco Unified IP Phone implements the IEEE 802.1X standard by the Peer Firmware Sharing feature. Refer to communicate information such as its existence to other files from connecting to neighboring devices. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for troubleshooting Internet and...
Administration Guide
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...-MED) LLDP-MED is disabled by default, but you must have an assigned IP address, subnet, and gateway. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for voice products. Real-Time Transport Protocol RTP is a standard protocol for transporting Cisco Unified IP Phones use the RTP protocol (RTP) real-time data, such as interactive voice...
...-MED) LLDP-MED is disabled by default, but you must have an assigned IP address, subnet, and gateway. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for voice products. Real-Time Transport Protocol RTP is a standard protocol for transporting Cisco Unified IP Phones use the RTP protocol (RTP) real-time data, such as interactive voice...
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... DHCP server. SCCP is proprietary to Cisco Systems. Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager and to use the TLS protocol when securely registering with Other Cisco Unified IP Communications Products, page 2-2 • Understanding the Phone Startup Process, page 2-7 • Network Configuration Menu, page 4-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for delivery of signaling...
... DHCP server. SCCP is proprietary to Cisco Systems. Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager and to use the TLS protocol when securely registering with Other Cisco Unified IP Communications Products, page 2-2 • Understanding the Phone Startup Process, page 2-7 • Network Configuration Menu, page 4-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for delivery of signaling...
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... 4-1 • Configuring Features, Templates, Services, and Users, page 5-1 • Troubleshooting and Maintenance, page 9-1 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for the Phone" section on page 5-1. The Cisco Unified IP Phone can obtain detailed status information from their IP phones. This information can assist you can also use XML to enable users to administer and monitor...
... 4-1 • Configuring Features, Templates, Services, and Users, page 5-1 • Troubleshooting and Maintenance, page 9-1 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for the Phone" section on page 5-1. The Cisco Unified IP Phone can obtain detailed status information from their IP phones. This information can assist you can also use XML to enable users to administer and monitor...