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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
User Guide
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... the Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and...
... the Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and...
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...Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
...Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
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... a Shared Line, page 38. Review safety information See Safety and Performance Information, page 2. Learn about the display See Understanding Phone Screen Features, page 12. View your phone See Connecting Your Phone, page 4. Cisco Unified IP Phone 7962G and 7942G Phone Guide for pointers to commonly used sections. See softkey and icon definitions See the Quick Reference Card in the front...
... a Shared Line, page 38. Review safety information See Safety and Performance Information, page 2. Learn about the display See Understanding Phone Screen Features, page 12. View your phone See Connecting Your Phone, page 4. Cisco Unified IP Phone 7962G and 7942G Phone Guide for pointers to commonly used sections. See softkey and icon definitions See the Quick Reference Card in the front...
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... good quality cables and connectors. and local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Cisco Product Security Overview This product contains cryptographic features and is available upon request.... Importers, exporters, distributors and users are unable to other such devices on the cables for compliance with the Cisco Unified IP Phone: Cisco recommends the use . Caution In European Union countries, use encryption. If you agree to United States and...
... good quality cables and connectors. and local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Cisco Product Security Overview This product contains cryptographic features and is available upon request.... Importers, exporters, distributors and users are unable to other such devices on the cables for compliance with the Cisco Unified IP Phone: Cisco recommends the use . Caution In European Union countries, use encryption. If you agree to United States and...
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... up the handset, enter the TAPS extension provided by your entire extension, including the area code. See the table below for Auto-Registered Phones Support). Cisco Unified IP Phone 7962G and 7942G Phone Guide for a new phone or to enter your system administrator, and follow the voice prompts. An extension protrudes from the top of the cradle. You might...
... up the handset, enter the TAPS extension provided by your entire extension, including the area code. See the table below for Auto-Registered Phones Support). Cisco Unified IP Phone 7962G and 7942G Phone Guide for a new phone or to enter your system administrator, and follow the voice prompts. An extension protrudes from the top of the cradle. You might...
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Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 187005 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Understanding Buttons and Hardware You can provide enhanced productivity features that your personal computer uses, allowing you to basic call -handling capabilities. In addition to place and receive phone calls, put calls on hold, speed dial...
Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 187005 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Understanding Buttons and Hardware You can provide enhanced productivity features that your personal computer uses, allowing you to basic call -handling capabilities. In addition to place and receive phone calls, put calls on hold, speed dial...
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... Features, page 12 3 Footstand button Allows you to adjust the angle of Your Phone Item Description For more information, see... 1 Programmable buttons Depending on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call or two-way intercom call Green...
... Features, page 12 3 Footstand button Allows you to adjust the angle of Your Phone Item Description For more information, see... 1 Programmable buttons Depending on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call or two-way intercom call Green...
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...An incoming call is ringing on hold Remote-in use. See Using a Shared Line, page 38, for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) A holding call is reverting to your phone. BLF- monitored line is not in -use BLF-monitored line is ringing. The intercom line is idle...Calls, page 43. See Using BLF to Determine a Line State, page 42. See Placing or Receiving Intercom Calls, page 32. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. Icon Line or Call State Description On-hook line No call on hold . Remote call activity on hold You have ...
...An incoming call is ringing on hold Remote-in use. See Using a Shared Line, page 38, for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) A holding call is reverting to your phone. BLF- monitored line is not in -use BLF-monitored line is ringing. The intercom line is idle...Calls, page 43. See Using BLF to Determine a Line State, page 42. See Placing or Receiving Intercom Calls, page 32. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. Icon Line or Call State Description On-hook line No call on hold . Remote call activity on hold You have ...
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... item Press , , or to display a feature menu. Get help system. Cisco Unified IP Phone 7962G and 7942G Phone Guide for calling features • Help-Tips on the phone screen. Help topics appear on using Help Press twice quickly. Main menu topics include: • About Your Cisco Unified IP Phone-Details about your phone and wait a few seconds for the menu to ... Open or...
... item Press , , or to display a feature menu. Get help system. Cisco Unified IP Phone 7962G and 7942G Phone Guide for calling features • Help-Tips on the phone screen. Help topics appear on using Help Press twice quickly. Main menu topics include: • About Your Cisco Unified IP Phone-Details about your phone and wait a few seconds for the menu to ... Open or...
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... your support desk or system administrator for information about using a softkey or by pressing a line button. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call Park Call PickUp Conference Conference List Do Not Disturb...
... your support desk or system administrator for information about using a softkey or by pressing a line button. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call Park Call PickUp Conference Conference List Do Not Disturb...
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Your system administrator determines this configuration. This Phone Guide indicates which protocol your phone is using, you can ask your phone. SCCP Your phone can choose > Model Information > Call Control Protocol on the protocol. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) An Overview of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call...
Your system administrator determines this configuration. This Phone Guide indicates which protocol your phone is using, you can ask your phone. SCCP Your phone can choose > Model Information > Call Control Protocol on the protocol. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) An Overview of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call...
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... Dial feature. • Use the Fast Dial feature. Dial from a corporate directory on the phone 1. Then... Press for more information. • Your phone might be monitored or recorded. Press CallBack while listening to Determine a Line State, page 42 Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information. Choose > Corporate Directory (exact name can place calls using...
... Dial feature. • Use the Fast Dial feature. Dial from a corporate directory on the phone 1. Then... Press for more information. • Your phone might be monitored or recorded. Press CallBack while listening to Determine a Line State, page 42 Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information. Choose > Corporate Directory (exact name can place calls using...
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...configure this feature and assign a service URL to the line button. Scroll to or press the index number to ... Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information. Basic Call Handling If you want to find and select an entry. The system dials the specified number... line button. Access the contact and select the number. Place a call using Fast Dial Place a call using your system administrator for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Press the PAB line button. 2. For more information. Configuring Fast Dials on the Web, page...
...configure this feature and assign a service URL to the line button. Scroll to or press the index number to ... Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information. Basic Call Handling If you want to find and select an entry. The system dials the specified number... line button. Access the contact and select the number. Place a call using Fast Dial Place a call using your system administrator for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Press the PAB line button. 2. For more information. Configuring Fast Dials on the Web, page...
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... necessary, remove the call on your phone. If you want to... Then... Prioritizing Critical Calls, page 44 Answer a call from hold first. Tip If parties on a call hear a beep tone, the call on your system administrator for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)...46 • Your desktop and remote destinations receive calls simultaneously. • When you answer the call on the same line Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information, see... If you answer the call on the other remote your mobile Set up while using a wired...
... necessary, remove the call on your phone. If you want to... Then... Prioritizing Critical Calls, page 44 Answer a call from hold first. Tip If parties on a call hear a beep tone, the call on your system administrator for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)...46 • Your desktop and remote destinations receive calls simultaneously. • When you answer the call on the same line Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information, see... If you answer the call on the other remote your mobile Set up while using a wired...
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Press . Press . Press for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Press Answer, or if the call is holding , highlight the appropriate call is ringing on different lines Switch from a... handset, speakerphone, or a headset. Make sure the call Then... 1. Using Mute With Mute enabled, you want to is determined by your system administrator. Cisco Unified IP Phone 7962G and 7942G Phone Guide for the line that you are holding on hold and the selected call automatically resumes. Switching Between Multiple Calls You can switch between multiple...
Press . Press . Press for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Press Answer, or if the call is holding , highlight the appropriate call is ringing on different lines Switch from a... handset, speakerphone, or a headset. Make sure the call Then... 1. Using Mute With Mute enabled, you want to is determined by your system administrator. Cisco Unified IP Phone 7962G and 7942G Phone Guide for the line that you are holding on hold and the selected call automatically resumes. Switching Between Multiple Calls You can switch between multiple...
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... transferring a call on -hook transfer enabled, complete the transfer by hanging up. Note If your phone has on the line. Press Select. Talk to redirect a call . 4. Cisco Unified IP Phone 7962G and 7942G Phone Guide for the second call on the line (SCCP phones only) 3. Then... Enter the target number. 3. From an active call . Press Resume to the transfer...
... transferring a call on -hook transfer enabled, complete the transfer by hanging up. Note If your phone has on the line. Press Select. Talk to redirect a call . 4. Cisco Unified IP Phone 7962G and 7942G Phone Guide for the second call on the line (SCCP phones only) 3. Then... Enter the target number. 3. From an active call . Press Resume to the transfer...
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... a call forwarding loop or would dial it from the target phone to your phone is phone line specific. Cisco Unified IP Phone 7962G and 7942G Phone Guide for a non-primary line 1. Set up Call Forward All directly on the phone if the target number that allows the person receiving your phone or to set up Call Forward All on your primary line...
... a call forwarding loop or would dial it from the target phone to your phone is phone line specific. Cisco Unified IP Phone 7962G and 7942G Phone Guide for a non-primary line 1. Set up Call Forward All directly on the phone if the target number that allows the person receiving your phone or to set up Call Forward All on your primary line...
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... softkey or button. Your system administrator determines whether non-initiators of participants or remove participants Then... 1. Conference is available only on most phones. Enter the participant's phone number. 3. Cisco Unified IP Phone 7962G and 7942G Phone Guide for the call , press Confrn or Conference. (You may need to press the more softkey to connect. 4. Basic Call Handling Making Conference...
... softkey or button. Your system administrator determines whether non-initiators of participants or remove participants Then... 1. Conference is available only on most phones. Enter the participant's phone number. 3. Cisco Unified IP Phone 7962G and 7942G Phone Guide for the call , press Confrn or Conference. (You may need to press the more softkey to connect. 4. Basic Call Handling Making Conference...
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... Using Meet-Me Meet-Me conferencing allows you call the conference before the initiator has joined. Obtain a Meet-Me phone number from a non-secure phone, your phone displays the message, "Device Not Authorized." In this case, participants must call back. barging a call on a ...by Press the line button for the shared line. The conference does not automatically end when the conference initiator disconnects. Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information, see Making and Receiving Secure Calls, page 43. In this case, try your system administrator. ...
... Using Meet-Me Meet-Me conferencing allows you call the conference before the initiator has joined. Obtain a Meet-Me phone number from a non-secure phone, your phone displays the message, "Device Not Authorized." In this case, participants must call back. barging a call on a ...by Press the line button for the shared line. The conference does not automatically end when the conference initiator disconnects. Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information, see Making and Receiving Secure Calls, page 43. In this case, try your system administrator. ...