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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
User Guide
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..., Inc. Redial a number Press Redial. All rights reserved. OL-19613-01 QUICK REFERENCE Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using EditDial Details Open the Details record for a (SCCP only) multiparty call in a call log EndCall Disconnect...
..., Inc. Redial a number Press Redial. All rights reserved. OL-19613-01 QUICK REFERENCE Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using EditDial Details Open the Details record for a (SCCP only) multiparty call in a call log EndCall Disconnect...
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...call BLF-monitored line is in a call Update Refresh content VidMode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Call Forwarding enabled Call on hold ; GPickUp Answer a call that is ringing in another group or on another line iDivert Send... call that is ringing in an associated group Park Store a call using Call Park PickUp Answer a call that is ringing on another phone in your group QRT Submit call problems to the system administrator Redial Redial the most recently dialed number Remove Remove a conference participant Resume...
...call BLF-monitored line is in a call Update Refresh content VidMode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Call Forwarding enabled Call on hold ; GPickUp Answer a call that is ringing in another group or on another line iDivert Send... call that is ringing in an associated group Park Store a call using Call Park PickUp Answer a call that is ringing on another phone in your group QRT Submit call problems to the system administrator Redial Redial the most recently dialed number Remove Remove a conference participant Resume...
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... Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and...
... Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and...
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Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice ...Placing or Receiving Intercom Calls 32 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Storing and Retrieving Parked Calls 37 Logging Out of Hunt Groups 38 Using a Shared Line 38 Understanding Shared...and Receiving Secure Calls 43 Tracing Suspicious Calls 44 Prioritizing Critical Calls 44 Using Cisco Extension Mobility 46 Managing Business Calls Using a Single Phone Number 46 iv OL-19613-01
Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice ...Placing or Receiving Intercom Calls 32 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Storing and Retrieving Parked Calls 37 Logging Out of Hunt Groups 38 Using a Shared Line 38 Understanding Shared...and Receiving Secure Calls 43 Tracing Suspicious Calls 44 Prioritizing Critical Calls 44 Using Cisco Extension Mobility 46 Managing Business Calls Using a Single Phone Number 46 iv OL-19613-01
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... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ...Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (...
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Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79 vi OL-19613-01
Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79 vi OL-19613-01
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..., page 7. Transfer calls See Transferring Calls, page 25. Change the ring volume or tone See Changing Phone Settings, page 52. Make calls See Placing a Call-Basic Options, page 16. Mute calls See Using...Phone Screen Features, page 12. Use your phone. Use your voice messages See Accessing Voice Messages, page 60. Listen to ... Review safety information See Safety and Performance Information, page 2. View your own Press on hold See Using Hold and Resume, page 22. Then... Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified...
..., page 7. Transfer calls See Transferring Calls, page 25. Change the ring volume or tone See Changing Phone Settings, page 52. Make calls See Placing a Call-Basic Options, page 16. Mute calls See Using...Phone Screen Features, page 12. Use your phone. Use your voice messages See Accessing Voice Messages, page 60. Listen to ... Review safety information See Safety and Performance Information, page 2. View your own Press on hold See Using Hold and Resume, page 22. Then... Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified...
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... will not function until power is an interruption in the documentation list at the following location: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html Note Although a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not available, refer to reset or reconfigure equipment before using the Service or Emergency Calling...
... will not function until power is an interruption in the documentation list at the following location: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html Note Although a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not available, refer to reset or reconfigure equipment before using the Service or Emergency Calling...
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..., distribute or use . Caution In European Union countries, use of external devices, cables, and connectors. and local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) You can find more of the following information applies when you use external devices with the...
..., distribute or use . Caution In European Union countries, use of external devices, cables, and connectors. and local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) You can find more of the following information applies when you use external devices with the...
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Connecting Your Phone Your system administrator will likely connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/100 SW) 5 Access port (10/100 PC) 185045 7 6 Handset port 7 Headset port 8 Footstand button 9 Auxiliary port (AUX) 4 OL-19613-01
Connecting Your Phone Your system administrator will likely connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/100 SW) 5 Access port (10/100 PC) 185045 7 6 Handset port 7 Headset port 8 Footstand button 9 Auxiliary port (AUX) 4 OL-19613-01
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... will re-start. TAPS might be used for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) To register with TAPS After your phone is connected to the network, your system administrator might need to the handset rest. Cisco Unified IP Phone 7962G and 7942G Phone Guide for a new phone or to auto-register your phone displays a confirmation message, hang up the handset...
... will re-start. TAPS might be used for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) To register with TAPS After your phone is connected to the network, your system administrator might need to the handset rest. Cisco Unified IP Phone 7962G and 7942G Phone Guide for a new phone or to auto-register your phone displays a confirmation message, hang up the handset...
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...purchasing decision and deploying en masse. Humming or buzzing sounds can be reduced or eliminated by both the remote party and the Cisco Unified IP Phone user. However, a variety of a headset must sound good to the user and to the party on the quality of these... to see a list of outside sources: for a particular Technology Development Program partner, enter the partner's name in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. These environmental and hardware inconsistencies in the Enter Company Name...
...purchasing decision and deploying en masse. Humming or buzzing sounds can be reduced or eliminated by both the remote party and the Cisco Unified IP Phone user. However, a variety of a headset must sound good to the user and to the party on the quality of these... to see a list of outside sources: for a particular Technology Development Program partner, enter the partner's name in the locations where Cisco Unified IP Phones are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. These environmental and hardware inconsistencies in the Enter Company Name...
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... your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on. In addition to basic call -handling capabilities. Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 187005 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
... your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on. In addition to basic call -handling capabilities. Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 187005 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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..., page 60 5 Directories button Opens/closes the Directories menu. Accessing the Help System on hold 2 Phone screen Shows phone features. Understanding Phone Screen Features, page 12 3 Footstand button Allows you to access call on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green...
..., page 60 5 Directories button Opens/closes the Directories menu. Accessing the Help System on hold 2 Phone screen Shows phone features. Understanding Phone Screen Features, page 12 3 Footstand button Allows you to access call on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green...
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...needs. Only one to your phone screen. You have as you . Features, page 12 16 Handset light strip Indicates an incoming call you have , look at any time; The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call can ...adjust this number according to two lines, depending on -hook). Changing Phone Settings, page 52 Using the User Options Web Pages, page...
...needs. Only one to your phone screen. You have as you . Features, page 12 16 Handset light strip Indicates an incoming call you have , look at any time; The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call can ...adjust this number according to two lines, depending on -hook). Changing Phone Settings, page 52 Using the User Options Web Pages, page...
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... Placing or Receiving Intercom Calls, page 32. See Placing or Receiving Intercom Calls, page 32. See Using a Shared Line, page 38, for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) See Using Hold and Resume, page 22. See Using BLF to Determine a Line State, page 42. ...has put the call The recipient pressed the intercom line to Determine a Line State, page 42. The intercom line is ringing. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. Connected call You are dialing a number or an outgoing call on hold . See Making and Receiving Secure Calls...
... Placing or Receiving Intercom Calls, page 32. See Placing or Receiving Intercom Calls, page 32. See Using a Shared Line, page 38, for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) See Using Hold and Resume, page 22. See Using BLF to Determine a Line State, page 42. ...has put the call The recipient pressed the intercom line to Determine a Line State, page 42. The intercom line is ringing. Cisco Unified IP Phone 7962G and 7942G Phone Guide for details. Connected call You are dialing a number or an outgoing call on hold . See Making and Receiving Secure Calls...
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... current calls per line, including caller ID, call duration, and call activity. 7 Feature tabs Each indicates an open , the phone number and the time and date alternate display in the Quick Reference Card at the front of this area. 2 Programmable Programmable buttons...and Menus, page 13. Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Understanding Phone Screen Features This is what your primary phone line. line When several feature menus open: 7 1 6 5 2 186847 4 3 1 Primary phone Displays the phone number (directory number) for the ...
... current calls per line, including caller ID, call duration, and call activity. 7 Feature tabs Each indicates an open , the phone number and the time and date alternate display in the Quick Reference Card at the front of this area. 2 Programmable Programmable buttons...and Menus, page 13. Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Understanding Phone Screen Features This is what your primary phone line. line When several feature menus open: 7 1 6 5 2 186847 4 3 1 Primary phone Displays the phone number (directory number) for the ...
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...open feature menus Help Press the Navigation button. Accessing the Help System on using Help Press twice quickly. Cisco Unified IP Phone 7962G and 7942G Phone Guide for the menu to display. An Overview of a menu, closes the menu. Press a feature tab. softkey Learn ...softkey. If you want to... Each feature menu has a corresponding tab. View the main menu Press on the phone screen. If you need. Main menu topics include: • About Your Cisco Unified IP Phone-Details about a menu item Press , , or to ... Highlight a menu item, then press twice quickly....
...open feature menus Help Press the Navigation button. Accessing the Help System on using Help Press twice quickly. Cisco Unified IP Phone 7962G and 7942G Phone Guide for the menu to display. An Overview of a menu, closes the menu. Press a feature tab. softkey Learn ...softkey. If you want to... Each feature menu has a corresponding tab. View the main menu Press on the phone screen. If you need. Main menu topics include: • About Your Cisco Unified IP Phone-Details about a menu item Press , , or to ... Highlight a menu item, then press twice quickly....
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... Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call Park Call PickUp Conference Conference List Do Not Disturb Softkey CallBack ...
... Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call Park Call PickUp Conference Conference List Do Not Disturb Softkey CallBack ...