Phone Guide
Page 10
... the source of the RF or AF signals. • Use shielded cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of the external device cable. •...signals. Power Outage Your accessibility to emergency service through the phone is restored. Depending on the quality of good quality external devices (such as mobile phones or two-way radios, some audio noise may need to reset or reconfigure equipment before using the Service or Emergency Calling Service...
... the source of the RF or AF signals. • Use shielded cables for the external device, or use cables with the Cisco Unified IP Phone: Cisco recommends the use external devices with a better shield and connector. • Shorten the length of the external device cable. •...signals. Power Outage Your accessibility to emergency service through the phone is restored. Depending on the quality of good quality external devices (such as mobile phones or two-way radios, some audio noise may need to reset or reconfigure equipment before using the Service or Emergency Calling Service...
Phone Guide
Page 53
...Phone Services. 3. If you have added a service to a phone service before accessing it on your phone. Change a service name 1. Search for Cisco Unified Communications Manager 7.0 (SCCP) 45 You must first subscribe to a phone programmable button , press the button. Cisco Unified IP Phone 7960G and 7940G Phone... Change or end services 1. Click Delete Selected. Click Reset to reset your phone (necessary to see this after you want to ... Click on the Web Phone services can include special phone features, network data, and web-based information (such ...
...Phone Services. 3. If you have added a service to a phone service before accessing it on your phone. Change a service name 1. Search for Cisco Unified Communications Manager 7.0 (SCCP) 45 You must first subscribe to a phone programmable button , press the button. Cisco Unified IP Phone 7960G and 7940G Phone... Change or end services 1. Click Delete Selected. Click Reset to reset your phone (necessary to see this after you want to ... Click on the Web Phone services can include special phone features, network data, and web-based information (such ...
Administration Guide
Page 3
... Interaction when the Phone Resets 1-12 Overview of Configuring and Installing Cisco Unified IP Phones 1-12 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-13 Checklist for Configuring the Cisco Unified IP Phone 7960G and 7940G in Cisco Unified Communications Manager 1-13 Installing Cisco Unified IP Phones 1-16 Checklist for Installing the Cisco Unified IP Phone 7960G and 7940G 1-16 Preparing to Install the Cisco Unified IP Phone on Your...
... Interaction when the Phone Resets 1-12 Overview of Configuring and Installing Cisco Unified IP Phones 1-12 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-13 Checklist for Configuring the Cisco Unified IP Phone 7960G and 7940G in Cisco Unified Communications Manager 1-13 Installing Cisco Unified IP Phones 1-16 Checklist for Installing the Cisco Unified IP Phone 7960G and 7940G 1-16 Preparing to Install the Cisco Unified IP Phone on Your...
Administration Guide
Page 6
... File 8-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 8-6 Cisco Unified IP Phone Resets Unexpectedly 8-6 Verifying Physical Connection 8-6 Identifying Intermittent Network Outages 8-7 Verifying DHCP Settings 8-7 Checking Static IP Address Settings 8-7 Verifying Voice VLAN Configuration 8-7 Verifying that the Phones Have Not Been Intentionally Reset 8-8 Eliminating DNS or Other Connectivity Errors 8-8 Troubleshooting Cisco Unified IP Phone Security 8-9 General Troubleshooting Tips 8-10 Cisco Unified IP Phone 7960G/7940G...
... File 8-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 8-6 Cisco Unified IP Phone Resets Unexpectedly 8-6 Verifying Physical Connection 8-6 Identifying Intermittent Network Outages 8-7 Verifying DHCP Settings 8-7 Checking Static IP Address Settings 8-7 Verifying Voice VLAN Configuration 8-7 Verifying that the Phones Have Not Been Intentionally Reset 8-8 Eliminating DNS or Other Connectivity Errors 8-8 Troubleshooting Cisco Unified IP Phone Security 8-9 General Troubleshooting Tips 8-10 Cisco Unified IP Phone 7960G/7940G...
Administration Guide
Page 7
... General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 8-12 Resetting or Restoring the Cisco Unified IP Phone 8-13 Performing a Basic Reset 8-13 Performing a Factory Reset 8-14 Using the Quality Report Tool 8-15 Monitoring the Voice Quality of Calls 8-15 Where to Go for More Troubleshooting Information 8-17 Cleaning the Cisco Unified IP Phone 8-17 Providing Information to Users...
... General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 8-12 Resetting or Restoring the Cisco Unified IP Phone 8-13 Performing a Basic Reset 8-13 Performing a Factory Reset 8-14 Using the Quality Report Tool 8-15 Monitoring the Voice Quality of Calls 8-15 Where to Go for More Troubleshooting Information 8-17 Cleaning the Cisco Unified IP Phone 8-17 Providing Information to Users...
Administration Guide
Page 20
... Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics Topic Detailed explanation of security, including set up, configuration, and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Security features supported on the Cisco Unified IP Phone Restrictions regarding security features How CAPF interacts with a phone when the phone resets Identifying phone...
... Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics Topic Detailed explanation of security, including set up, configuration, and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Security features supported on the Cisco Unified IP Phone Restrictions regarding security features How CAPF interacts with a phone when the phone resets Identifying phone...
Administration Guide
Page 21
... processing. After you can install an LSC from the Security Configuration menu on page 3-10 for the phone, and allows Cisco Unified Communications Manager to the phone. Each Cisco Unified IP Phone requires a unique certificate for security and then reset the dependent devices in Cisco Unified Communications Manager Administration, the TFTP server adds the SRST certificate to the...
... processing. After you can install an LSC from the Security Configuration menu on page 3-10 for the phone, and allows Cisco Unified Communications Manager to the phone. Each Cisco Unified IP Phone requires a unique certificate for security and then reset the dependent devices in Cisco Unified Communications Manager Administration, the TFTP server adds the SRST certificate to the...
Administration Guide
Page 22
... Topics • Understanding Security Profiles, page 1-10 • Identifying Encrypted and Authenticated Phone Calls, page 1-11 • Security Restrictions, page 1-11 • CAPF Interaction when the Phone Resets, page 1-12 Understanding Security Profiles All Cisco Unified IP Phones that allows access to the User Preferences menu and saving volume changes only • Disabling access to ensure...
... Topics • Understanding Security Profiles, page 1-10 • Identifying Encrypted and Authenticated Phone Calls, page 1-11 • Security Restrictions, page 1-11 • CAPF Interaction when the Phone Resets, page 1-12 Understanding Security Profiles All Cisco Unified IP Phones that allows access to the User Preferences menu and saving volume changes only • Disabling access to ensure...
Administration Guide
Page 24
... the Phone Resets The following topics provide an overview of procedures for adding Cisco Unified IP Phones to Authenticated or Encrypted. The phone then automatically initiates a session with the primary Cisco Unified Communications Manager until the CAPF session ends and the phone has installed the LSC. Overview of Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone...
... the Phone Resets The following topics provide an overview of procedures for adding Cisco Unified IP Phones to Authenticated or Encrypted. The phone then automatically initiates a session with the primary Cisco Unified Communications Manager until the CAPF session ends and the phone has installed the LSC. Overview of Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone...
Administration Guide
Page 34
... version running on your switch supports your switch for Powering the Cisco Unified IP Phone 7960G and 7940G Power Type External power- Refer to the phone. PoE power-Provided by a switch through the CP-PWR-CUBE-3 external power supply. Power Outage Your accessibility to reset or reconfigure equipment before using the Service or Emergency Calling...
... version running on your switch supports your switch for Powering the Cisco Unified IP Phone 7960G and 7940G Power Type External power- Refer to the phone. PoE power-Provided by a switch through the CP-PWR-CUBE-3 external power supply. Power Outage Your accessibility to reset or reconfigure equipment before using the Service or Emergency Calling...
Administration Guide
Page 35
... server and define parameters for connecting to Cisco Unified Communications Manager. If this case, the phone will reset and attempt to register repeatedly. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 2-5 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files Table 2-2 Related Documentation for Power...
... server and define parameters for connecting to Cisco Unified Communications Manager. If this case, the phone will reset and attempt to register repeatedly. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 2-5 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files Table 2-2 Related Documentation for Power...
Administration Guide
Page 49
... Manager Administration application. To add support for the Cisco Unified IP Phone Expansion Module 7914. Chapter 3 Setting Up the Cisco Unified IP Phone Attaching the Cisco Unified IP Phone Expansion Module 7914 Attaching the Cisco Unified IP Phone Expansion Module 7914 The Cisco Unified IP Phone Expansion Module 7914 attaches to a Cisco Unified IP Phone 7960G to take effect. Click Reset Phone for the changes to extend the number or...
... Manager Administration application. To add support for the Cisco Unified IP Phone Expansion Module 7914. Chapter 3 Setting Up the Cisco Unified IP Phone Attaching the Cisco Unified IP Phone Expansion Module 7914 Attaching the Cisco Unified IP Phone Expansion Module 7914 The Cisco Unified IP Phone Expansion Module 7914 attaches to a Cisco Unified IP Phone 7960G to take effect. Click Reset Phone for the changes to extend the number or...
Administration Guide
Page 56
... • Displaying the Network Configuration Menu, page 4-1 • Editing Values, page 4-3 • Overview of a phone. The phone will interpret this sequence as **#**, which will reset the phone. You must unlock these menus. Caution Do not press **# to unlock options and then immediately press **# again to access... making changes that could affect the operation of Network Configuration Options, page 4-3 • Network Configuration Menu, page 4-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for modification, a locked padlock icon appears on the previous state.
... • Displaying the Network Configuration Menu, page 4-1 • Editing Values, page 4-3 • Overview of a phone. The phone will interpret this sequence as **#**, which will reset the phone. You must unlock these menus. Caution Do not press **# to unlock options and then immediately press **# again to access... making changes that could affect the operation of Network Configuration Options, page 4-3 • Network Configuration Menu, page 4-4 Cisco Unified IP Phone 7960G/7940G Administration Guide for modification, a locked padlock icon appears on the previous state.
Administration Guide
Page 57
Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Editing Values Editing Values When you to enter numbers and letters. • To enter letters using the keypad, use a corresponding number key. For example, press the 2 key once for "a," twice quickly for "b," and three times quickly for example, in an IP address), press the . (period...
Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Editing Values Editing Values When you to enter numbers and letters. • To enter letters using the keypad, use a corresponding number key. For example, press the 2 key once for "a," twice quickly for "b," and three times quickly for example, in an IP address), press the . (period...
Administration Guide
Page 82
... installs automatically when the phone reboots or resets. To exit the Status menu, press the Exit softkey. For more information, see the "Network Statistics Screen" section on page 6-7. • Firmware Versions-Displays the Firmware Versions screen, which shows information about the Cisco Unified IP Phone Expansion Module 7914, if connected to Cisco Unified Communications Manager Security...
... installs automatically when the phone reboots or resets. To exit the Status menu, press the Exit softkey. For more information, see the "Network Statistics Screen" section on page 6-7. • Firmware Versions-Displays the Firmware Versions screen, which shows information about the Cisco Unified IP Phone Expansion Module 7914, if connected to Cisco Unified Communications Manager Security...
Administration Guide
Page 85
... Security Information on the Cisco Unified IP Phone Status Menu Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued) Message DNS timeout DNS unknown host Duplicate IP Error update locale IP address released Load ID...IP address. From Cisco Unified Operating System Administration, check that the following files are located within the subdirectories in TFTP File Management. • Located in DNS. • Consider using the IP address assigned to the phone. • If the phone has a static IP address, verify that the load ID is power cycled or you reset...
... Security Information on the Cisco Unified IP Phone Status Menu Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued) Message DNS timeout DNS unknown host Duplicate IP Error update locale IP address released Load ID...IP address. From Cisco Unified Operating System Administration, check that the following files are located within the subdirectories in TFTP File Management. • Located in DNS. • Consider using the IP address assigned to the phone. • If the phone has a static IP address, verify that the load ID is power cycled or you reset...
Administration Guide
Page 88
..., Status, Statistics, and Security Information on the Cisco Unified IP Phone Table 6-2 Network Statistics Message Components (continued) Message Component Bcast One of the following values: Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP...
..., Status, Statistics, and Security Information on the Cisco Unified IP Phone Table 6-2 Network Statistics Message Components (continued) Message Component Bcast One of the following values: Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP...
Administration Guide
Page 92
A locked padlock icon in the phone. (If security is installed on the phone, this server. 6-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for the phone, the CTL file installs automatically when the phone reboots or resets. For more information, see the "Configuring Security on the Cisco Unified IP Phone" section on page 3-10. • CTL File-If a CTL file is...
A locked padlock icon in the phone. (If security is installed on the phone, this server. 6-12 Cisco Unified IP Phone 7960G/7940G Administration Guide for the phone, the CTL file installs automatically when the phone reboots or resets. For more information, see the "Configuring Security on the Cisco Unified IP Phone" section on page 3-10. • CTL File-If a CTL file is...
Administration Guide
Page 93
...phone resets. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 6-13 Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu • Communications Manager-IP address of the Cisco... Unified Communications Manager server used by the phone. Take one of these steps: Procedure Step...
...phone resets. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 6-13 Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu • Communications Manager-IP address of the Cisco... Unified Communications Manager server used by the phone. Take one of these steps: Procedure Step...
Administration Guide
Page 106
...Cisco Unified IP Phone uses. Streaming Statistics Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Table 7-6 Streaming Statistics Area Items Item Description Domain Domain of the phone Remote Address IP address of the destination of the stream Local Address IP address of the phone Sender Joins Number of times the phone...stream Sender Reports Number of times this streaming statistics report has been accessed from the web page (resets when the phone resets) Sender Report Time Internal time stamp indicating when this streaming statistics report was generated Sender Start ...
...Cisco Unified IP Phone uses. Streaming Statistics Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Table 7-6 Streaming Statistics Area Items Item Description Domain Domain of the phone Remote Address IP address of the destination of the stream Local Address IP address of the phone Sender Joins Number of times the phone...stream Sender Reports Number of times this streaming statistics report has been accessed from the web page (resets when the phone resets) Sender Report Time Internal time stamp indicating when this streaming statistics report was generated Sender Start ...