Phone Guide
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... 46 Controlling Line Settings on the Web 47 Using Cisco WebDialer 49 Understanding Additional Configuration Options 51 Troubleshooting Your Phone 53 General Troubleshooting 53 Viewing Phone Administration Data 54 Using the Quality Reporting Tool 54 Cisco One-Year Limited Hardware Warranty Terms 55 Index 57 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 7
... 46 Controlling Line Settings on the Web 47 Using Cisco WebDialer 49 Understanding Additional Configuration Options 51 Troubleshooting Your Phone 53 General Troubleshooting 53 Viewing Phone Administration Data 54 Using the Quality Reporting Tool 54 Cisco One-Year Limited Hardware Warranty Terms 55 Index 57 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 7
Phone Guide
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... conference calls, and so on your call -handling features, your phone can provide enhanced productivity features that your phone screen. Depending on configuration, your phone supports: • Access to network data, XML applications, and web-based services. • Online customizing of Your Phone Your Cisco Unified IP Phone 7960G or 7940G is a full-feature telephone that provides voice...
... conference calls, and so on your call -handling features, your phone can provide enhanced productivity features that your phone screen. Depending on configuration, your phone supports: • Access to network data, XML applications, and web-based services. • Online customizing of Your Phone Your Cisco Unified IP Phone 7960G or 7940G is a full-feature telephone that provides voice...
Phone Guide
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... Adjusting the Footstand, page 4 8 OL-15496-01 Calls, page 12 4 Programmable buttons Depending on configuration, Understanding Phone Screen programmable buttons provide access to: Features, page 10 • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature...) • Web-based services (for example, a Personal Address Book button) • Phone features (for example, a Privacy button) 5 Footstand button Allows you to adjust the angle of the phone base. Cisco Unified IP Phone 7940G 2 34 1 5 6 7 8 9 17 16 15 14 13 12 11 10...
... Adjusting the Footstand, page 4 8 OL-15496-01 Calls, page 12 4 Programmable buttons Depending on configuration, Understanding Phone Screen programmable buttons provide access to: Features, page 10 • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature...) • Web-based services (for example, a Personal Address Book button) • Phone features (for example, a Privacy button) 5 Footstand button Allows you to adjust the angle of the phone base. Cisco Unified IP Phone 7940G 2 34 1 5 6 7 8 9 17 16 15 14 13 12 11 10...
Phone Guide
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...A call state. See the "Using Hold and Resume" section on page 26. The Cisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940G supports up to help you have put this Phone Guide might work differently on page 31. See the "Using a Shared Line" section on... two lines. Connected call See the "Making and Receiving Secure Calls" section on page 29. Remote-in this call on your phone system configuration, features included in -use to call activity on page 31. Icon Call State Description On-hook line No call you or might...
...A call state. See the "Using Hold and Resume" section on page 26. The Cisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940G supports up to help you have put this Phone Guide might work differently on page 31. See the "Using a Shared Line" section on... two lines. Connected call See the "Making and Receiving Secure Calls" section on page 29. Remote-in this call on your phone system configuration, features included in -use to call activity on page 31. Icon Call State Description On-hook line No call you or might...
Phone Guide
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See if the shared line is configured, you have joined using Barge if the call is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line. • You will be disconnected from a call ... Conference Calls" section on hold, transferred, or turned into a standard conference call Hang up after using either Barge or cBarge. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the remote-in -use call . 2. Then... Highlight a remote-in -use Add yourself to a call information changes on...
See if the shared line is configured, you have joined using Barge if the call is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line. • You will be disconnected from a call ... Conference Calls" section on hold, transferred, or turned into a standard conference call Hang up after using either Barge or cBarge. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the remote-in -use call . 2. Then... Highlight a remote-in -use Add yourself to a call information changes on...
Phone Guide
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... how your system administrator has configured your phone system, your system administrator. For more information, ask your phone. Encrypted calls are receiving suspicious or malicious calls, your system administrator can be verified. Look for Cisco Unified Communications Manager 7.0 (SCCP) 29 Check the security level of a call Cisco Unified IP Phone 7960G and 7940G Phone Guide for a security icon...
... how your system administrator has configured your phone system, your system administrator. For more information, ask your phone. Encrypted calls are receiving suspicious or malicious calls, your system administrator can be verified. Look for Cisco Unified Communications Manager 7.0 (SCCP) 29 Check the security level of a call Cisco Unified IP Phone 7960G and 7940G Phone Guide for a security icon...
Phone Guide
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... your user profile, including your system administrator). 3. You can use . If you want to EM on the phone; Cisco Unified IP Phone 7960G and 7940G Phone Guide for one of EM; When prompted to temporarily configure a Cisco Unified IP Phone as your phone. Choose > EM Service (name can vary). 2. otherwise, changes take effect immediately if you are logged in to...
... your user profile, including your system administrator). 3. You can use . If you want to EM on the phone; Cisco Unified IP Phone 7960G and 7940G Phone Guide for one of EM; When prompted to temporarily configure a Cisco Unified IP Phone as your phone. Choose > EM Service (name can vary). 2. otherwise, changes take effect immediately if you are logged in to...
Phone Guide
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... you receive a high volume of the actions you can take to preserve the volume level for future calls. Your system administrator configures AutoAnswer to Lift the handset. Otherwise, calls ring normally and you ... If you must manually answer them . Using AutoAnswer with... hang up to place new calls. Then... If you want to a handset Adjust the volume level for Cisco Unified Communications Manager 7.0 (SCCP) 33 Cisco Unified IP Phone 7960G and 7940G Phone Guide for a call . Toggle speakerphone mode on a call Then... illuminated), even To keep headset when you...
... you receive a high volume of the actions you can take to preserve the volume level for future calls. Your system administrator configures AutoAnswer to Lift the handset. Otherwise, calls ring normally and you ... If you must manually answer them . Using AutoAnswer with... hang up to place new calls. Then... If you want to a handset Adjust the volume level for Cisco Unified Communications Manager 7.0 (SCCP) 33 Cisco Unified IP Phone 7960G and 7940G Phone Guide for a call . Toggle speakerphone mode on a call Then... illuminated), even To keep headset when you...
Phone Guide
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.... 3. Choose a menu item to handle the original call: • Hold-Puts the first call on your phone to PAB entries for Cisco Unified Communications Manager 7.0 (SCCP) 37 Use the Navigation button on hold and dials the second. • Transfer... to coworkers. Choose > Corporate Directory (exact name can vary). 2. Cisco Unified IP Phone 7960G and 7940G Phone Guide for quick dialing. Using Call Logs and Directories Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory-Corporate contacts...
.... 3. Choose a menu item to handle the original call: • Hold-Puts the first call on your phone to PAB entries for Cisco Unified Communications Manager 7.0 (SCCP) 37 Use the Navigation button on hold and dials the second. • Transfer... to coworkers. Choose > Corporate Directory (exact name can vary). 2. Cisco Unified IP Phone 7960G and 7940G Phone Guide for quick dialing. Using Call Logs and Directories Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory-Corporate contacts...
Phone Guide
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... . 3. Choose User Options to access phone-specific options, such as line settings, phone service settings, and speed dials. Cisco Unified IP Phone 7960G and 7940G Phone Guide for your phone (other network devices in and select a phone device. From this ... After you can choose User Options to all of the various configuration options available for Cisco Unified Communications Manager 7.0 (SCCP...
... . 3. Choose User Options to access phone-specific options, such as line settings, phone service settings, and speed dials. Cisco Unified IP Phone 7960G and 7940G Phone Guide for your phone (other network devices in and select a phone device. From this ... After you can choose User Options to all of the various configuration options available for Cisco Unified Communications Manager 7.0 (SCCP...
Phone Guide
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...3. Click Save. Choose User Options > Fast Dials. Click on page 42. 2. Then do not display a configurable text label. Change the Fast Dial code, if desired. 4. Click Save. Enter a phone number. 5. Such Fast Dial entries are labeled "raw" in the Search Results area. 7. If you log ...PAB entry Web" section on a component of the entry. 4. Specify search information and click Find. Delete a Fast Dial entry 1. Cisco Unified IP Phone 7960G and 7940G Phone Guide for a Fast Dial. 2. Choose User Options > Fast Dials. 2. Search for the Fast Dial entry that you want to ...
...3. Click Save. Choose User Options > Fast Dials. Click on page 42. 2. Then do not display a configurable text label. Change the Fast Dial code, if desired. 4. Click Save. Enter a phone number. 5. Such Fast Dial entries are labeled "raw" in the Search Results area. 7. If you log ...PAB entry Web" section on a component of the entry. 4. Specify search information and click Find. Delete a Fast Dial entry 1. Cisco Unified IP Phone 7960G and 7940G Phone Guide for a Fast Dial. 2. Choose User Options > Fast Dials. 2. Search for the Fast Dial entry that you want to ...
Phone Guide
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...-dial buttons 1. Set up Abbreviated 1. Setting Up Speed Dials on the Web Depending on configuration, your Cisco Unified IP Phone and User Options web pages. Entries from your phone. Select a device. Dialing 2. Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets. Set up a speed-dial button for an...
...-dial buttons 1. Set up Abbreviated 1. Setting Up Speed Dials on the Web Depending on configuration, your Cisco Unified IP Phone and User Options web pages. Entries from your phone. Select a device. Dialing 2. Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets. Set up a speed-dial button for an...
Phone Guide
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...configure a service URL button for your phone). Change the information and click Save. Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets. 5. Click Reset to reset your phone (necessary to see this after you have added a service to rename the service, edit the label fields. Cisco Unified IP Phone... 7960G and 7940G Phone Guide for services 1. Click Add New. 4. Click Delete Selected. Search for services. 2. ...
...configure a service URL button for your phone). Change the information and click Save. Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets. 5. Click Reset to reset your phone (necessary to see this after you have added a service to rename the service, edit the label fields. Cisco Unified IP Phone... 7960G and 7940G Phone Guide for services 1. Click Add New. 4. Click Delete Selected. Search for services. 2. ...
Phone Guide
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...Directory and search for Cisco Unified Communications Manager 7.0 (SCCP) 49 Your system administrator must configure this page in a web browser. See the "Accessing Your User Options Web Pages" section on your phone. 6. To end a call is now placed on your Cisco Unified IP Phone to dial. When prompted.... If this is now placed on your phone. If this is your first time using WebDialer, set up from your phone. 6. Cisco Unified IP Phone 7960G and 7940G Phone Guide for a coworker. 3. Use WebDialer with your phone. Click the number that you want to ...
...Directory and search for Cisco Unified Communications Manager 7.0 (SCCP) 49 Your system administrator must configure this page in a web browser. See the "Accessing Your User Options Web Pages" section on your phone. 6. To end a call is now placed on your Cisco Unified IP Phone to dial. When prompted.... If this is now placed on your phone. If this is your first time using WebDialer, set up from your phone. 6. Cisco Unified IP Phone 7960G and 7940G Phone Guide for a coworker. 3. Use WebDialer with your phone. Click the number that you want to ...
Phone Guide
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...options: • Preferred language-Determines the language used for WebDialer settings and prompts. • Use permanent device-Identifies the Cisco Unified IP Phone and directory number (line) that you want to Preferences in the future, click the preferences icon from the Make Call or...-If selected, prompts WebDialer to place WebDialer calls. If you click a phone number in a WebDialer-enabled online directory. 50 OL-15496-01 If you have one phone with your phone, choose > Network Configuration > Host Name.) • Use Extension Mobility-If selected, prompts WebDialer to...
...options: • Preferred language-Determines the language used for WebDialer settings and prompts. • Use permanent device-Identifies the Cisco Unified IP Phone and directory number (line) that you want to Preferences in the future, click the preferences icon from the Make Call or...-If selected, prompts WebDialer to place WebDialer calls. If you click a phone number in a WebDialer-enabled online directory. 50 OL-15496-01 If you have one phone with your phone, choose > Network Configuration > Host Name.) • Use Extension Mobility-If selected, prompts WebDialer to...
Phone Guide
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... based on your phone line configure your currently available speed dial buttons. For more or phone support team. Need more additional directory numbers for Cisco Unified Communications Manager 7.0 (SCCP) 51 Talk to your phone to support more information... See the: • "Speed Dialing" section on page 24 • Cisco Unified IP Phone Expansion Module 7914 Phone Guide Another option...
... based on your phone line configure your currently available speed dial buttons. For more or phone support team. Need more additional directory numbers for Cisco Unified Communications Manager 7.0 (SCCP) 51 Talk to your phone to support more information... See the: • "Speed Dialing" section on page 24 • Cisco Unified IP Phone Expansion Module 7914 Phone Guide Another option...
Phone Guide
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...day restrictions that prevent you from using Barge if the call forwarding enabled. You are using is not configured to support the feature associated with your phone plays a fast busy tone. Call Back fails The other party might apply: • You must press...in addition to the active call, which is put on the same line. Troubleshooting Your Phone Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone General Troubleshooting This section provides information to help you troubleshoot general problems with that softkey. ...
...day restrictions that prevent you from using Barge if the call forwarding enabled. You are using is not configured to support the feature associated with your phone plays a fast busy tone. Call Back fails The other party might apply: • You must press...in addition to the active call, which is put on the same line. Troubleshooting Your Phone Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone General Troubleshooting This section provides information to help you troubleshoot general problems with that softkey. ...
Phone Guide
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... and shared lines 26 using 27 BLF 31 Busy Lamp Field 31 C call activity area, viewing 10 Call Back 14 call forwarding configuring from web page 47 configuring on phone 19 call logs erasing 36 viewing and dialing from 36 call overview mode 17 call park 28 call waiting 15 caller ID 10... muting 16 parking 28 placing 13, 14 prevent barging of 28 prioritizing 30 reporting problems with 54 secure 29 selecting 12 storing and retrieving 28 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 57
... and shared lines 26 using 27 BLF 31 Busy Lamp Field 31 C call activity area, viewing 10 Call Back 14 call forwarding configuring from web page 47 configuring on phone 19 call logs erasing 36 viewing and dialing from 36 call overview mode 17 call park 28 call waiting 15 caller ID 10... muting 16 parking 28 placing 13, 14 prevent barging of 28 prioritizing 30 reporting problems with 54 secure 29 selecting 12 storing and retrieving 28 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 57
Phone Guide
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transferring 18 using Join with 21 viewing 10, 17 cBarge See also barge using 27 Cisco Extension Mobility 31 Cisco Unified Communications Manager Address Book Synchronizer 44 Cisco Unified IP Phone adjusting height of 4 connecting 4 description of 7 documentation for 2 feature configuration for 11, 12, 51 illustration of 7 online help for 11 registering 5 securing handset rest 5 web-based...
transferring 18 using Join with 21 viewing 10, 17 cBarge See also barge using 27 Cisco Extension Mobility 31 Cisco Unified Communications Manager Address Book Synchronizer 44 Cisco Unified IP Phone adjusting height of 4 connecting 4 description of 7 documentation for 2 feature configuration for 11, 12, 51 illustration of 7 online help for 11 registering 5 securing handset rest 5 web-based...
Phone Guide
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... placing calls with 13 volume 34 speed dial buttons, configuring 24 buttons, identifying 8 configuring 44 labels 10, 44 using 14 status data, locating 53 status line, viewing 10 subscriptions, for phone services 45 suspicious calls, tracing 29 switching calls 17 ...configuring features and services with 42 subscribing to phone services with 45 V voice message indicator changing setting for 47 voice message indicator, identifying 40 voice message service, using 40 volume adjusting 34 volume button, description of 9 W warnings, safety 2 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco...
... placing calls with 13 volume 34 speed dial buttons, configuring 24 buttons, identifying 8 configuring 44 labels 10, 44 using 14 status data, locating 53 status line, viewing 10 subscriptions, for phone services 45 suspicious calls, tracing 29 switching calls 17 ...configuring features and services with 42 subscribing to phone services with 45 V voice message indicator changing setting for 47 voice message indicator, identifying 40 voice message service, using 40 volume adjusting 34 volume button, description of 9 W warnings, safety 2 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco...