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... 4.3 and Later User Options Web Pages 88 Logging In to the User Options Web Pages 88 Subscribing to Phone Services 89 Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages 90 Accessing Your User Options Web Pages 90 Configuring Features... the Web 96 Controlling Line Settings on the Web 97 Using Cisco WebDialer 98 Understanding Additional Configuration Options 101 Troubleshooting Your Phone 103 General Troubleshooting 103 Viewing Phone Administration Data 104 Using the Quality Reporting Tool 105 Cisco One-Year Limited Hardware Warranty Terms 107 Index 109 viii OL...
... 4.3 and Later User Options Web Pages 88 Logging In to the User Options Web Pages 88 Subscribing to Phone Services 89 Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages 90 Accessing Your User Options Web Pages 90 Configuring Features... the Web 96 Controlling Line Settings on the Web 97 Using Cisco WebDialer 98 Understanding Additional Configuration Options 101 Troubleshooting Your Phone 103 General Troubleshooting 103 Viewing Phone Administration Data 104 Using the Quality Reporting Tool 105 Cisco One-Year Limited Hardware Warranty Terms 107 Index 109 viii OL...
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... out of the day. If necessary, transfer calls to assign an IP address. General Troubleshooting This section provides information to help you from using some features during certain hours of the wireless network access point service area. Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.0 103 Join requires multiple selected calls. For more of the following factors might...
... out of the day. If necessary, transfer calls to assign an IP address. General Troubleshooting This section provides information to help you from using some features during certain hours of the wireless network access point service area. Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.0 103 Join requires multiple selected calls. For more of the following factors might...
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...and scroll to reveal additional softkeys. • You must change the line state (for troubleshooting purposes. Then... You will be disconnected from a call that you joined using Barge CallBack fails The phone shows an error message when you attempt to set up Call Forward All Explanation One or...want to view. If you are disconnected from a call is put on your attempt to set up Call Forward All directly on another Cisco Unified Wireless IP Phone. One or more of the following factors might ask you are using Barge if the call that you have joined using is not ...
...and scroll to reveal additional softkeys. • You must change the line state (for troubleshooting purposes. Then... You will be disconnected from a call that you joined using Barge CallBack fails The phone shows an error message when you attempt to set up Call Forward All Explanation One or...want to view. If you are disconnected from a call is put on your attempt to set up Call Forward All directly on another Cisco Unified Wireless IP Phone. One or more of the following factors might ask you are using Barge if the call that you have joined using is not ...
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Troubleshooting Your Phone Using the Quality Reporting Tool Your system administrator may temporarily configure your system administrator. Depending on configuration, use the QRT to your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information to : • Immediately report an audio problem on the current call • Select a general problem from a list of categories and choose reason codes Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.0 105
Troubleshooting Your Phone Using the Quality Reporting Tool Your system administrator may temporarily configure your system administrator. Depending on configuration, use the QRT to your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information to : • Immediately report an audio problem on the current call • Select a general problem from a list of categories and choose reason codes Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.0 105
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... cBarge See also barge 110 using 58 Cisco Unified IP Phone documentation for 2 Cisco Unified Wireless IP Phone accessories 16 buttons and keys 20 cleaning 32 connecting 7 description of 19 feature configuration for 31, 101 healthcare environments 5 online help for 27 power supply 5 powering on 14 registering 16 regulatory domains 5 safety and performance 2 troubleshooting 103 web-based services for 88...
... cBarge See also barge 110 using 58 Cisco Unified IP Phone documentation for 2 Cisco Unified Wireless IP Phone accessories 16 buttons and keys 20 cleaning 32 connecting 7 description of 19 feature configuration for 31, 101 healthcare environments 5 online help for 27 power supply 5 powering on 14 registering 16 regulatory domains 5 safety and performance 2 troubleshooting 103 web-based services for 88...
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Tool for Auto-Registered Phones Support 16 transferring, options for 41 troubleshooting, data for 103 U User Options web pages Cisco Unified CallManager accessing and using 88 subscribing to phone services 89 Cisco Unified Communications Manager accessing and using 90 subscribing to phone services with 95 Communications Manager Address Book ... 2 warranty description of terms 107 hardware 107 WebDialer 99 wired headset icon 65 port 65 using 65 wireless headset 66 using 65 wireless network data, locating 104 Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.0 115
Tool for Auto-Registered Phones Support 16 transferring, options for 41 troubleshooting, data for 103 U User Options web pages Cisco Unified CallManager accessing and using 88 subscribing to phone services 89 Cisco Unified Communications Manager accessing and using 90 subscribing to phone services with 95 Communications Manager Address Book ... 2 warranty description of terms 107 hardware 107 WebDialer 99 wired headset icon 65 port 65 using 65 wireless headset 66 using 65 wireless network data, locating 104 Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.0 115
Administration Guide
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... 9-10 10 C H A P T E R Troubleshooting the Cisco Unified Wireless IP Phone 7925G 10-1 Resolving Startup and Connectivity Problems 10-1 Symptom: Incomplete Startup Process 10-1 Symptom: No Association to Cisco Aironet Access Points 10-2 Verifying Access Point Settings 10-2 Symptom: No Registration to Cisco Unified Communications Manager 10-3 Registering the Phone with Cisco Unified Communications Manager 10-4 Checking Network Connectivity 10-4 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager...
... 9-10 10 C H A P T E R Troubleshooting the Cisco Unified Wireless IP Phone 7925G 10-1 Resolving Startup and Connectivity Problems 10-1 Symptom: Incomplete Startup Process 10-1 Symptom: No Association to Cisco Aironet Access Points 10-2 Verifying Access Point Settings 10-2 Symptom: No Registration to Cisco Unified Communications Manager 10-3 Registering the Phone with Cisco Unified Communications Manager 10-4 Checking Network Connectivity 10-4 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager...
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...-13 General Troubleshooting Information 10-14 Common Phone Status Messages 10-14 Troubleshooting Tips for the Cisco Unified Wireless IP Phone 7925G 10-16 Logging Information for Troubleshooting 10-17 Using a System Log Server 10-18 Using the Trace Logs on the Unified IP Phone 10-18 Erasing the Local Configuration 10-18 Providing Information to Users By Using a Website A-1 How the Cisco Unified Wireless IP Phone Operates...
...-13 General Troubleshooting Information 10-14 Common Phone Status Messages 10-14 Troubleshooting Tips for the Cisco Unified Wireless IP Phone 7925G 10-16 Logging Information for Troubleshooting 10-17 Using a System Log Server 10-18 Using the Trace Logs on the Unified IP Phone 10-18 Erasing the Local Configuration 10-18 Providing Information to Users By Using a Website A-1 How the Cisco Unified Wireless IP Phone Operates...
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..., device, and network information and network and call statistics from the wireless IP phone Chapter 9, "Monitoring the Cisco Unified Wireless IP Phone Remotely" Explains how to obtain status information about the phone using the phone web page Chapter 10, "Troubleshooting the Cisco Unified Provides tips for troubleshooting the Wireless IP Phone 7925G" wireless IP phone Appendix A, "Providing Information to Users By Provides suggestions for setting up a website for Using a Website" providing...
..., device, and network information and network and call statistics from the wireless IP phone Chapter 9, "Monitoring the Cisco Unified Wireless IP Phone Remotely" Explains how to obtain status information about the phone using the phone web page Chapter 10, "Troubleshooting the Cisco Unified Provides tips for troubleshooting the Wireless IP Phone 7925G" wireless IP phone Appendix A, "Providing Information to Users By Provides suggestions for setting up a website for Using a Website" providing...
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... Cisco Unified Wireless IP Phone 7925G, page 5-1 • Monitoring the Cisco Unified Wireless IP Phone Remotely, page 9-1 Feature Information for Users If you are the primary source of information for Cisco Unified Wireless IP Phone users in a wireless network protects against data tampering to visit the Cisco Unified IP Phone web site: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_maintain_and_operate. This information can assist you are a system administrator, you in troubleshooting...
... Cisco Unified Wireless IP Phone 7925G, page 5-1 • Monitoring the Cisco Unified Wireless IP Phone Remotely, page 9-1 Feature Information for Users If you are the primary source of information for Cisco Unified Wireless IP Phone users in a wireless network protects against data tampering to visit the Cisco Unified IP Phone web site: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_maintain_and_operate. This information can assist you are a system administrator, you in troubleshooting...
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...-14 Refer to Cisco Unified Communications Manager Security Guide, Troubleshooting chapter Resetting or restoring the phone See the "Erasing the Local Configuration" section on page 10-18 OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified IP Phones" section on page 1-8. Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics Topic Reference Detailed explanation of the Cisco Unified Wireless IP Phone 7925G Understanding Security Features for Cisco Unified IP Phones For information...
...-14 Refer to Cisco Unified Communications Manager Security Guide, Troubleshooting chapter Resetting or restoring the phone See the "Erasing the Local Configuration" section on page 10-18 OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified IP Phones" section on page 1-8. Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics Topic Reference Detailed explanation of the Cisco Unified Wireless IP Phone 7925G Understanding Security Features for Cisco Unified IP Phones For information...
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... and Installing the Cisco Unified Wireless IP Phone 7925G, page 1-14 • Installing the Cisco Unified Wireless IP Phone 7925G, page D-7 • Troubleshooting the Cisco Unified Wireless IP Phone 7925G, page 10-1 OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for your phone which is new, upgrade the phone to the Cisco Unified Communications Manager Administration, you can install the phone at the user location. Related Topics • Understanding the Cisco Unified Wireless IP Phone 7925G, page 1-1 • Overview of Cisco Unified Communications Manager...
... and Installing the Cisco Unified Wireless IP Phone 7925G, page 1-14 • Installing the Cisco Unified Wireless IP Phone 7925G, page D-7 • Troubleshooting the Cisco Unified Wireless IP Phone 7925G, page 10-1 OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for your phone which is new, upgrade the phone to the Cisco Unified Communications Manager Administration, you can install the phone at the user location. Related Topics • Understanding the Cisco Unified Wireless IP Phone 7925G, page 1-1 • Overview of Cisco Unified Communications Manager...
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... of the VoIP Wireless Network Configuring the Wireless Network for Voice This section identifies key AP configuration options that are providing adequate coverage and that wireless phones can use the wireless IP phone and the Aironet Client Utility (ACU) to verify that the signal range and transmission power provide adequate coverage for roaming phones. 2-22 Cisco Unified Wireless IP Phone 7925G Administration Guide for troubleshooting purposes...
... of the VoIP Wireless Network Configuring the Wireless Network for Voice This section identifies key AP configuration options that are providing adequate coverage and that wireless phones can use the wireless IP phone and the Aironet Client Utility (ACU) to verify that the signal range and transmission power provide adequate coverage for roaming phones. 2-22 Cisco Unified Wireless IP Phone 7925G Administration Guide for troubleshooting purposes...
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...Troubleshooting the Cisco Unified Wireless IP Phone 7925G" for assistance with Cisco Unified Communications Manager. 4. Power on the phone so that it is idle, so often there is only one entry, which is the currently associated AP, in the WLAN. 3. Register with finding the cause of the problem. Chapter 2 Overview of the VoIP Wireless...2-24 Performing a Site Survey Verification Perform these steps: Procedure Step 1 Step 2 Step 3 Configure the Cisco Unified Wireless IP Phone 7925G with the same SSID and encryption/authentication settings as the APs. Associate with all APs in the list....
...Troubleshooting the Cisco Unified Wireless IP Phone 7925G" for assistance with Cisco Unified Communications Manager. 4. Power on the phone so that it is idle, so often there is only one entry, which is the currently associated AP, in the WLAN. 3. Register with finding the cause of the problem. Chapter 2 Overview of the VoIP Wireless...2-24 Performing a Site Survey Verification Perform these steps: Procedure Step 1 Step 2 Step 3 Configure the Cisco Unified Wireless IP Phone 7925G with the same SSID and encryption/authentication settings as the APs. Associate with all APs in the list....
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..., USB settings, and trace are copied. When you must set up an encryption key that was used to export the file. 4-34 Cisco Unified Wireless IP Phone 7925G Administration Guide for troubleshooting purposes. Viewing Trace Logs You can save the text file in the Trace Settings area. To view a trace log, click on page 4-1, and then click...
..., USB settings, and trace are copied. When you must set up an encryption key that was used to export the file. 4-34 Cisco Unified Wireless IP Phone 7925G Administration Guide for troubleshooting purposes. Viewing Trace Logs You can save the text file in the Trace Settings area. To view a trace log, click on page 4-1, and then click...
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For more information, see information about troubleshooting the Cisco Unified IP Phone, Chapter 10, "Troubleshooting the Cisco Unified Wireless IP Phone 7925G." OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 8-1 Use the Navigation button to scroll through the items in this screen. Viewing Security Information To view the Security Configuration screen on the Cisco Unified Wireless IP Phone 7925G to view the Security Configuration menu, Device Information menu, Model...
For more information, see information about troubleshooting the Cisco Unified IP Phone, Chapter 10, "Troubleshooting the Cisco Unified Wireless IP Phone 7925G." OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 8-1 Use the Navigation button to scroll through the items in this screen. Viewing Security Information To view the Security Configuration screen on the Cisco Unified Wireless IP Phone 7925G to view the Security Configuration menu, Device Information menu, Model...
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... 9-10 For information about troubleshooting the Cisco Unified IP Phone, Chapter 10, "Troubleshooting the Cisco Unified Wireless IP Phone 7925G." Procedure Step 1 Step 2 Obtain the IP address of the Cisco Unified Wireless IP Phone 7925G using a web page. Phones registered with Cisco Unified Communications Manager display the IP address on the Find and List Phones web page and at the top of the Cisco Unified IP Phone: https:// OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 9-1 It contains...
... 9-10 For information about troubleshooting the Cisco Unified IP Phone, Chapter 10, "Troubleshooting the Cisco Unified Wireless IP Phone 7925G." Procedure Step 1 Step 2 Obtain the IP address of the Cisco Unified Wireless IP Phone 7925G using a web page. Phones registered with Cisco Unified Communications Manager display the IP address on the Find and List Phones web page and at the top of the Cisco Unified IP Phone: https:// OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1) 9-1 It contains...
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... can assist you can refer to the Cisco Unified Communications Manager Troubleshooting Guide. 10 C H A P T E R Troubleshooting the Cisco Unified Wireless IP Phone 7925G This chapter provides information that the wired network is accessible by placing calls to and from other wired Cisco Unified IP Phones. 2. It contains the following sections for Cisco Unified Communications Manager 7.0(1) 10-1 To determine whether the phone is functional, follow these suggestions to low...
... can assist you can refer to the Cisco Unified Communications Manager Troubleshooting Guide. 10 C H A P T E R Troubleshooting the Cisco Unified Wireless IP Phone 7925G This chapter provides information that the wired network is accessible by placing calls to and from other wired Cisco Unified IP Phones. 2. It contains the following sections for Cisco Unified Communications Manager 7.0(1) 10-1 To determine whether the phone is functional, follow these suggestions to low...
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... because the encryption between the access point and phone do not match. 10-2 Cisco Unified Wireless IP Phone 7925G Administration Guide for additional assistance. Resolving Startup and Connectivity Problems Chapter 10 Troubleshooting the Cisco Unified Wireless IP Phone 7925G • Power on another previously functional Cisco Unified Wireless IP Phone 7925G to verify that the access point is active. • Power on the wireless IP phone that will not start up. • If...
... because the encryption between the access point and phone do not match. 10-2 Cisco Unified Wireless IP Phone 7925G Administration Guide for additional assistance. Resolving Startup and Connectivity Problems Chapter 10 Troubleshooting the Cisco Unified Wireless IP Phone 7925G • Power on another previously functional Cisco Unified Wireless IP Phone 7925G to verify that the access point is active. • Power on the wireless IP phone that will not start up. • If...
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..., page 10-5 • Verifying DNS Settings, page 10-5 • Verifying Cisco Unified Communications Manager Settings, page 10-5 • Cisco Unified Communications Manager and TFTP Services are not Running, page 10-6 OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for the voice VLAN SSID. Chapter 10 Troubleshooting the Cisco Unified Wireless IP Phone 7925G Resolving Startup and Connectivity Problems If using EAP, you might need...
..., page 10-5 • Verifying DNS Settings, page 10-5 • Verifying Cisco Unified Communications Manager Settings, page 10-5 • Cisco Unified Communications Manager and TFTP Services are not Running, page 10-6 OL-15984-01 Cisco Unified Wireless IP Phone 7925G Administration Guide for the voice VLAN SSID. Chapter 10 Troubleshooting the Cisco Unified Wireless IP Phone 7925G Resolving Startup and Connectivity Problems If using EAP, you might need...