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Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
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... missed calls. Speak after dialing a number. Initiate a call . Silence the ring for Cisco Unified Communications Manager 7.1 (SCCP) Softkeys Phone Screen Icons Buttons Common Phone Tasks Softkeys All Calls Answer Apply Call Callback Cancel Clear Delete Del Call Details Dial Divert ...a call down once. Start a standard conference call in the United States and certain other company. (0705R) © 2009 Cisco Systems, Inc. The use of Cisco Systems, Inc. OL-20187-01 QUICK REFERENCE Cisco Unified IP Phone 6921, 6941, and 6961 for an Press the Volume button ...
... missed calls. Speak after dialing a number. Initiate a call . Silence the ring for Cisco Unified Communications Manager 7.1 (SCCP) Softkeys Phone Screen Icons Buttons Common Phone Tasks Softkeys All Calls Answer Apply Call Callback Cancel Clear Delete Del Call Details Dial Divert ...a call down once. Start a standard conference call in the United States and certain other company. (0705R) © 2009 Cisco Systems, Inc. The use of Cisco Systems, Inc. OL-20187-01 QUICK REFERENCE Cisco Unified IP Phone 6921, 6941, and 6961 for an Press the Volume button ...
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...call (connected) Buttons Applications Contacts Messages Transfer Hold Conference Volume Speakerphone Mute Headset Navigation bar and Select button For the Cisco Unified IP Phone Quick Start Guides, go to delete characters. Select the highlighted option. Search for a directory listing. Resume a call... that is in Personal Directory. Backspace to this URL: http://www.cisco.com/en/US/products/ps10326/ products_user_guide_list.html Store a call . Set a ringtone. Redial the most recently dialed number. Enter user...
...call (connected) Buttons Applications Contacts Messages Transfer Hold Conference Volume Speakerphone Mute Headset Navigation bar and Select button For the Cisco Unified IP Phone Quick Start Guides, go to delete characters. Select the highlighted option. Search for a directory listing. Resume a call... that is in Personal Directory. Backspace to this URL: http://www.cisco.com/en/US/products/ps10326/ products_user_guide_list.html Store a call . Set a ringtone. Redial the most recently dialed number. Enter user...
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Contents Your Phone 1 Cisco Unified IP Phone 6921 1 Phone Connections 1 Buttons and Hardware 3 Phone Screen 5 Footstand 5 Higher Viewing Angle 7 Lower Viewing Angle 8 Handset Rest 9 Cisco Unified IP Phone 6941 10 Phone Connections 10 Buttons and Hardware 12 Phone Screen 15 Footstand 15 Higher Viewing Angle 17 Lower Viewing Angle 18 Handset Rest 19 Cisco Unified IP Phone 6961 20 Phone Connections 20 Buttons and Hardware 22 Phone Screen 24 Footstand 24...
Contents Your Phone 1 Cisco Unified IP Phone 6921 1 Phone Connections 1 Buttons and Hardware 3 Phone Screen 5 Footstand 5 Higher Viewing Angle 7 Lower Viewing Angle 8 Handset Rest 9 Cisco Unified IP Phone 6941 10 Phone Connections 10 Buttons and Hardware 12 Phone Screen 15 Footstand 15 Higher Viewing Angle 17 Lower Viewing Angle 18 Handset Rest 19 Cisco Unified IP Phone 6961 20 Phone Connections 20 Buttons and Hardware 22 Phone Screen 24 Footstand 24...
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... 31 Delete Call Record From Call History 31 Preferences 32 Ring Tones 32 Contrast 32 Services 33 Access Services 33 Phone Information 33 View Phone Information 33 Administrator Settings 34 Contacts 35 Phone Contacts 35 Corporate Directory 35 Search for and Dial a Contact 35 Search for and Dial a Contact While on a Call 36...
... 31 Delete Call Record From Call History 31 Preferences 32 Ring Tones 32 Contrast 32 Services 33 Access Services 33 Phone Information 33 View Phone Information 33 Administrator Settings 34 Contacts 35 Phone Contacts 35 Corporate Directory 35 Search for and Dial a Contact 35 Search for and Dial a Contact While on a Call 36...
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... 46 Call Pickup 47 Answer a Call Using Pickup 47 Answer a Call Using Group Pickup and a Group Pickup Number 47 Answer a Call Using Group Pickup and a Phone Number 48 Answer a Call Using Other Pickup 48 Call Waiting 48 Respond to a Call Waiting Notification 48 Codes 49 Place a Call Using a Client Matter Code... 51 Extension Mobility 52 Enable Extension Mobility 52 Fast Dial 52 Place a Call with a Fast-Dial Button 52 Hold 53 Hold and Resume a Call 53 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) v
... 46 Call Pickup 47 Answer a Call Using Pickup 47 Answer a Call Using Group Pickup and a Group Pickup Number 47 Answer a Call Using Group Pickup and a Phone Number 48 Answer a Call Using Other Pickup 48 Call Waiting 48 Respond to a Call Waiting Notification 48 Codes 49 Place a Call Using a Client Matter Code... 51 Extension Mobility 52 Enable Extension Mobility 52 Fast Dial 52 Place a Call with a Fast-Dial Button 52 Hold 53 Hold and Resume a Call 53 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) v
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... or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 57 Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 57 Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 58 Mute 58 Mute Your Phone 58 On-hook Dialing 58 Dial a Number On-hook 58 Privacy... 58 Enable Privacy on a Shared Line 59 Quality Reporting Tool 59 Report Problems on Your Phone 59 Redial 59...
... or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 57 Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 57 Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 58 Mute 58 Mute Your Phone 58 On-hook Dialing 58 Dial a Number On-hook 58 Privacy... 58 Enable Privacy on a Shared Line 59 Quality Reporting Tool 59 Report Problems on Your Phone 59 Redial 59...
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... Use Direct Transfer to Connect Calls Across Lines 62 Swap Between Calls Before Completing a Transfer 62 Web Dialer 62 Use Web Dialer with Cisco Directory 62 Use Web Dialer with Another Online Corporate Directory 62 Set Up, View, or Change Web Dialer Preferences 63 Sign Out of ... Phone Services 68 Subscribe to a Service 69 Search for Services 69 Change or End Services 69 Change a Service Name 70 Add a Service to an Available Programmable Feature Button 70 User Settings 70 Change Your Browser Password 70 Change Your PIN 71 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified ...
... Use Direct Transfer to Connect Calls Across Lines 62 Swap Between Calls Before Completing a Transfer 62 Web Dialer 62 Use Web Dialer with Cisco Directory 62 Use Web Dialer with Another Online Corporate Directory 62 Set Up, View, or Change Web Dialer Preferences 63 Sign Out of ... Phone Services 68 Subscribe to a Service 69 Search for Services 69 Change or End Services 69 Change a Service Name 70 Add a Service to an Available Programmable Feature Button 70 User Settings 70 Change Your Browser Password 70 Change Your PIN 71 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified ...
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Change the Language for Your User Options Web Pages 71 Change the Language for Your Phone Display 71 Directory 71 Personal Address Book 72 Add a New PAB Entry 72 Search for a PAB Entry 72... a Fast Dial Code to a PAB Entry 73 Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 74 Search for a Fast Dial Entry 74 Edit a Fast Dial Phone Number 74 Delete a PAB Entry 74 Mobility Settings 75 Add a New Remote Destination 75..., Accessibility, and Related Information 80 Safety and Performance Information 80 Power Outage 80 External Devices 80 Cisco Product Security 81 viii OL-18397-01
Change the Language for Your User Options Web Pages 71 Change the Language for Your Phone Display 71 Directory 71 Personal Address Book 72 Add a New PAB Entry 72 Search for a PAB Entry 72... a Fast Dial Code to a PAB Entry 73 Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 74 Search for a Fast Dial Entry 74 Edit a Fast Dial Phone Number 74 Delete a PAB Entry 74 Mobility Settings 75 Add a New Remote Destination 75..., Accessibility, and Related Information 80 Safety and Performance Information 80 Power Outage 80 External Devices 80 Cisco Product Security 81 viii OL-18397-01
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Accessibility Features 81 Hearing Impaired Accessibility Features 81 Vision Impaired and Blind Accessibility Features 85 Mobility Impaired Accessibility Features 87 Additional Information 90 Warranty 91 Cisco One-Year Limited Hardware Warranty Terms 91 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) ix
Accessibility Features 81 Hearing Impaired Accessibility Features 81 Vision Impaired and Blind Accessibility Features 85 Mobility Impaired Accessibility Features 87 Additional Information 90 Warranty 91 Cisco One-Year Limited Hardware Warranty Terms 91 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) ix
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Your Phone Cisco Unified IP Phone 6921 The Cisco Unified IP Phone 6921 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone. Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1
Your Phone Cisco Unified IP Phone 6921 The Cisco Unified IP Phone 6921 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone. Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1
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... 4 15 5 14 6 7 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF 6 MNO 9 WXYZ 1 8 2 9 10 192525 1 Handset light strip 2 Phone screen 3 Softkey buttons 12 11 Indicates an incoming call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3 Shows information about your...
... 4 15 5 14 6 7 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF 6 MNO 9 WXYZ 1 8 2 9 10 192525 1 Handset light strip 2 Phone screen 3 Softkey buttons 12 11 Indicates an incoming call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3 Shows information about your...
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... the headset is on, the button is lit. 11 Keypad 12 Mute button Allows you to select a highlighted item. Line 1 selects the primary phone line. When the speakerphone is on, the button is lit. 10 Speakerphone button Toggles the speakerphone on or off. Toggles the microphone on or off...a conference call. 6 Hold button Places an active call • Red, steady-Remote line in the middle of the Navigation bar) allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). The Select button (in use (shared line) • Red, flashing-Remote line...
... the headset is on, the button is lit. 11 Keypad 12 Mute button Allows you to select a highlighted item. Line 1 selects the primary phone line. When the speakerphone is on, the button is lit. 10 Speakerphone button Toggles the speakerphone on or off. Toggles the microphone on or off...a conference call. 6 Hold button Places an active call • Red, steady-Remote line in the middle of the Navigation bar) allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). The Select button (in use (shared line) • Red, flashing-Remote line...
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... (varies by system). 15 Applications button 16 Contacts button 17 Handset Opens/closes the Applications menu. Phone Screen 1 Header 2 Line details and other information such as placed calls, speed dials, and phone menu listings. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for a higher or lower viewing angle, depending on a table or desk, the footstand...
... (varies by system). 15 Applications button 16 Contacts button 17 Handset Opens/closes the Applications menu. Phone Screen 1 Header 2 Line details and other information such as placed calls, speed dials, and phone menu listings. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for a higher or lower viewing angle, depending on a table or desk, the footstand...
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... Rest Your system administrator may have mounted your phone on a wall. Return the handset to ensure that the receiver will not slip out of the rotated tab. An extension protrudes from the top of ... slot. Make sure the tab lines up evenly with the corner notches facing you might need to adjust the handset rest to the handset rest. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 9
... Rest Your system administrator may have mounted your phone on a wall. Return the handset to ensure that the receiver will not slip out of the rotated tab. An extension protrudes from the top of ... slot. Make sure the tab lines up evenly with the corner notches facing you might need to adjust the handset rest to the handset rest. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 9
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Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6941 The Cisco Unified IP Phone 6941 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone. 10 OL-18397-01
Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6941 The Cisco Unified IP Phone 6941 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone. 10 OL-18397-01
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Analog headset connection (optional). Handset connection. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 11 Your Phone 1 3 2 4 7 6 5 192762 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection. Access port (10/100 PC) connection. IEEE 802.3af power enabled.
Analog headset connection (optional). Handset connection. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 11 Your Phone 1 3 2 4 7 6 5 192762 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection. Access port (10/100 PC) connection. IEEE 802.3af power enabled.
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...; Red, steady-Remote line in use (shared line or Line Status) • Red, flashing-Remote line on hold . Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to : • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features) •...
...; Red, steady-Remote line in use (shared line or Line Status) • Red, flashing-Remote line on hold . Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to : • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features) •...
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..., the button is lit. Opens/closes the Applications menu. Opens/closes the Directories menu. Use it to access call history, user preferences, phone settings, and phone model information. The Select button (in the middle of the Navigation bar) allows you to select a highlighted item. Allows you to dial... is on , the button is lit. Use it to access personal and corporate directories. When the speakerphone is on , the button is lit. Phone handset. 14 OL-18397-01 Toggles the headset on or off -hook) and the ringer volume (on-hook). 14 Messages button 15 Applications button ...
..., the button is lit. Opens/closes the Applications menu. Opens/closes the Directories menu. Use it to access call history, user preferences, phone settings, and phone model information. The Select button (in the middle of the Navigation bar) allows you to select a highlighted item. Allows you to dial... is on , the button is lit. Use it to access personal and corporate directories. When the speakerphone is on , the button is lit. Phone handset. 14 OL-18397-01 Toggles the headset on or off -hook) and the ringer volume (on-hook). 14 Messages button 15 Applications button ...
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... on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on your preference. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 15 Phone Screen Your Phone 1 Header Displays date, time, and directory number. 2 Line text label with icon Displays text...
... on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on your preference. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 15 Phone Screen Your Phone 1 Header Displays date, time, and directory number. 2 Line text label with icon Displays text...