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USER GUIDE Cisco Unified Communications Manager Express for Cisco Unified IP Phone 521SG and 524SG User Guide 1 Overview 2 Operating Your Phone 3 Phone Features Index
USER GUIDE Cisco Unified Communications Manager Express for Cisco Unified IP Phone 521SG and 524SG User Guide 1 Overview 2 Operating Your Phone 3 Phone Features Index
User Guide
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... number. Allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and access other features. 1 2 13 3 4 5 6 7 8 203241 10 12 11 9 Name 1 LCD screen 2 4-way navigation pad and select (center) button Description Displays information such as line/call to select an item that is on-hook. 1 Overview This guide provides operating instructions, and feature descriptions for the Cisco Unified IP Phone models 521SG and 524SG. Manager Express phone model types 5 Messages button Provides access to phone options and directory services...
... number. Allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and access other features. 1 2 13 3 4 5 6 7 8 203241 10 12 11 9 Name 1 LCD screen 2 4-way navigation pad and select (center) button Description Displays information such as line/call to select an item that is on-hook. 1 Overview This guide provides operating instructions, and feature descriptions for the Cisco Unified IP Phone models 521SG and 524SG. Manager Express phone model types 5 Messages button Provides access to phone options and directory services...
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Name (continued) 8 Volume button Description (continued) Increases or decreases handset, headset, ringer, or speakerphone volume. 9 Mute button 10 Speaker button 11 Headset button 12 Keypad 13 Handset Toggles mute on and off . Toggles speaker on and off . Functions as a traditional handset. Connecting Your Phone This section shows and describes the connectors on and off. Toggles headset on your Cisco Unified IP phone. 1 Optional DC adapter port (DC5V) for phones not provided with inline power 2 Headset port 3 AC-to-DC power supply 4 AC...
Name (continued) 8 Volume button Description (continued) Increases or decreases handset, headset, ringer, or speakerphone volume. 9 Mute button 10 Speaker button 11 Headset button 12 Keypad 13 Handset Toggles mute on and off . Toggles speaker on and off . Functions as a traditional handset. Connecting Your Phone This section shows and describes the connectors on and off. Toggles headset on your Cisco Unified IP phone. 1 Optional DC adapter port (DC5V) for phones not provided with inline power 2 Headset port 3 AC-to-DC power supply 4 AC...
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5 Network port (10/100 WAN) for connecting to the network 6 Handset port 7 Access port (10/100 PC) for connecting your phone to your computer 4
5 Network port (10/100 WAN) for connecting to the network 6 Handset port 7 Access port (10/100 PC) for connecting your phone to your computer 4
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... system configuration. Allows callers to your phone. Connects callers to operate your Cisco Unified IP phone and includes information on soft keys and phone features. Return the handset to the handset rest. 1 2 3 120521 2 Operating Your Phone This section describes how to a conference call . Functions depend on the Cisco Unified IP Phones 521SG and 524SG. Clears the entire entry. To adjust the handset: 1. An extension protrudes from the handset rest. 2. Allows addition of the LCD screen and activated using the corresponding buttons. Notifies callers that...
... system configuration. Allows callers to your phone. Connects callers to operate your Cisco Unified IP phone and includes information on soft keys and phone features. Return the handset to the handset rest. 1 2 3 120521 2 Operating Your Phone This section describes how to a conference call . Functions depend on the Cisco Unified IP Phones 521SG and 524SG. Clears the entire entry. To adjust the handset: 1. An extension protrudes from the handset rest. 2. Allows addition of the LCD screen and activated using the corresponding buttons. Notifies callers that...
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... for additional instructions. Contact your system administrator for editing. Scrolls through additional soft key options (for three-way calling and call to voice mail. Soft Key Delete Delchr Dial DnD Down EditDial EndCall Exit Flash GPickUp Hold Login LiveRcd more soft key to locate the DnD soft key). Confirms selection. Transfers active calls to record a phone conversation. Deletes a character. Resumes on a speakerphone to place a call . Provides PIN-controlled access to a location from which a call . Forwards calls to restricted phone features. Removes conference participant...
... for additional instructions. Contact your system administrator for editing. Scrolls through additional soft key options (for three-way calling and call to voice mail. Soft Key Delete Delchr Dial DnD Down EditDial EndCall Exit Flash GPickUp Hold Login LiveRcd more soft key to locate the DnD soft key). Confirms selection. Transfers active calls to record a phone conversation. Deletes a character. Resumes on a speakerphone to place a call . Provides PIN-controlled access to a location from which a call . Forwards calls to restricted phone features. Removes conference participant...
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... Additional Options-Place a Call, 7 • Answer a Call, 7 • End a Call, 7 • Hold and Resume a Call, 7 • Mute a Call, 7 • Manage Call Waiting, 8 • Retrieve Voice Messages, 8 • Adjust the Volume for the Current Call, 8 • Adjust the Ring Volume, 8 • Select the Ring Type, 8 • Adjust the Display Contrast, 9 • Divert Incoming Calls, 9 • Park a Call, 9 • Call-Blocking (Toll Bar) Override, 9 • View Multiple Calls, 10 • Transfer a Call, 10 • Cancel Transfer, 10 • Transfer to Voice Mail, 10 • Forward...
... Additional Options-Place a Call, 7 • Answer a Call, 7 • End a Call, 7 • Hold and Resume a Call, 7 • Mute a Call, 7 • Manage Call Waiting, 8 • Retrieve Voice Messages, 8 • Adjust the Volume for the Current Call, 8 • Adjust the Ring Volume, 8 • Select the Ring Type, 8 • Adjust the Display Contrast, 9 • Divert Incoming Calls, 9 • Park a Call, 9 • Call-Blocking (Toll Bar) Override, 9 • View Multiple Calls, 10 • Transfer a Call, 10 • Cancel Transfer, 10 • Transfer to Voice Mail, 10 • Forward...
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... (using a headset, press the Headset button, and then dial. Or, if is lit, press New Call and enter a number. • Dial the number, and then press the Headset button. • If you have selected a number from a directory, press the Dial soft key. • Press Redial to dial the last number, or press the Navigation button (with the phone idle) to see your extension, and then dial. • Press the Speaker button, and then dial. •...
... (using a headset, press the Headset button, and then dial. Or, if is lit, press New Call and enter a number. • Dial the number, and then press the Headset button. • If you have selected a number from a directory, press the Dial soft key. • Press Redial to dial the last number, or press the Navigation button (with the phone idle) to see your extension, and then dial. • Press the Speaker button, and then dial. •...
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... Cisco Unity Express User Guide. Adjust the Ring Volume • Press the Up or Down Volume button while the handset is holding , scroll to the call , press the Up or Down Volume button. 2. Press Resume. For calls on voice mail, go to toggle Mute on a call automatically resumes. Press the Messages button, and follow the voice instructions. Adjust the Volume for the Current Call To adjust the handset, speakerphone, or headset volume for the dial tone. 2. During a call . Select the Ring Type To change the ringer...
... Cisco Unity Express User Guide. Adjust the Ring Volume • Press the Up or Down Volume button while the handset is holding , scroll to the call , press the Up or Down Volume button. 2. Press Resume. For calls on voice mail, go to toggle Mute on a call automatically resumes. Press the Messages button, and follow the voice instructions. Adjust the Volume for the Current Call To adjust the handset, speakerphone, or headset volume for the dial tone. 2. During a call . Select the Ring Type To change the ringer...
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... place a call on the Cisco Unified IP phone screen. Press 1 for Ring Type, or use Select. 3. Note Contact your system administrator for your LCD Display: 1. To park a call park slot: • Dial the retrieval park-slot extension. 10 Press Exit to return to Ring Type and press Select. 3. Press 2 for Contrast, or use the Navigation button to scroll to the main directory menu. Divert Incoming Calls To forward any incoming call to the call : •...
... place a call on the Cisco Unified IP phone screen. Press 1 for Ring Type, or use Select. 3. Note Contact your system administrator for your LCD Display: 1. To park a call park slot: • Dial the retrieval park-slot extension. 10 Press Exit to return to Ring Type and press Select. 3. Press 2 for Contrast, or use the Navigation button to scroll to the main directory menu. Divert Incoming Calls To forward any incoming call to the call : •...
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... forwarded. Press Login on hold . 2. During a call . To reconnect to complete the transfer or wait for your consultative call -blocking is placed on the Cisco Unified IP phone. 2. Press TrnsfVM to place the call to a speed-dial number, use the soft key and button sequence of CFwdALL plus the Messages button, followed by matching a pattern of specified digits during a specified time of day and day of week or date. You hear a confirmation beep. 2. Dial the number...
... forwarded. Press Login on hold . 2. During a call . To reconnect to complete the transfer or wait for your consultative call -blocking is placed on the Cisco Unified IP phone. 2. Press TrnsfVM to place the call to a speed-dial number, use the soft key and button sequence of CFwdALL plus the Messages button, followed by matching a pattern of specified digits during a specified time of day and day of week or date. You hear a confirmation beep. 2. Dial the number...
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... the conference call ringing at another number. 3. and three-parties to a pickup group: • Press GPickUp. Pick Up Calls To pick up a call that is on hold or a call that is ringing at a number that you want to your phone. To selectively pick up the handset. Place a call to transfer call , use the LiveRcd soft key to the call between two- Press the Line button of the Cisco Unified IP phone that belongs to a Cisco Unified IP phone, one...
... the conference call ringing at another number. 3. and three-parties to a pickup group: • Press GPickUp. Pick Up Calls To pick up a call that is on hold or a call that is ringing at a number that you want to your phone. To selectively pick up the handset. Place a call to transfer call , use the LiveRcd soft key to the call between two- Press the Line button of the Cisco Unified IP phone that belongs to a Cisco Unified IP phone, one...
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... press cBarge. Press the Navigation Up or Down button or select the Local Directory. 3. Highlight the remote-in-use call : 1. Use the backspace ( Press the Setup button and select Directory. 2. When entering letters, select the appropriate number key of the target letter. To join the shared-line call that you want , and press that key a number of times that equals the position of the letter you...
... press cBarge. Press the Navigation Up or Down button or select the Local Directory. 3. Highlight the remote-in-use call : 1. Use the backspace ( Press the Setup button and select Directory. 2. When entering letters, select the appropriate number key of the target letter. To join the shared-line call that you want , and press that key a number of times that equals the position of the letter you...
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... Mute key is not supported. Clear Call History To clear all call history list: 1. Selective clearing of the number on the phone display. 2. To use the intercom feature: 1. Press the Speaker button and get a dial tone. 2. Note The called Cisco Unified IP phone automatically answers the call in speakerphone mode with mute activated or deactivated depending on the keypad for one-way and press-to a number in the directory histories: • Press Clear. Press Select, or: - Press the speed dial key or dial the directory number to place the call list. Use...
... Mute key is not supported. Clear Call History To clear all call history list: 1. Selective clearing of the number on the phone display. 2. To use the intercom feature: 1. Press the Speaker button and get a dial tone. 2. Note The called Cisco Unified IP phone automatically answers the call in speakerphone mode with mute activated or deactivated depending on the keypad for one-way and press-to a number in the directory histories: • Press Clear. Press Select, or: - Press the speed dial key or dial the directory number to place the call list. Use...
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A text message indicates that the phone is not set on the phone. Phone Features, page reference Activate Do Not Disturb, page 15 Additional Options-Place a Call, page 8 Adjust the Display Contrast, page 10 Adjust the Ring Volume, page 9 Adjust the Volume for your Cisco Unified IP phone. If the call -forward-busy and no-answer treatment. Features supported in SPCP protocols. Table 1 Features supported in Smart Phone Control Protocol (SPCP) are marked as "Supported". To activate the Do-Not-Disturb feature: 1. Note Pressing the DnD soft key while the phone is ringing ...
A text message indicates that the phone is not set on the phone. Phone Features, page reference Activate Do Not Disturb, page 15 Additional Options-Place a Call, page 8 Adjust the Display Contrast, page 10 Adjust the Ring Volume, page 9 Adjust the Volume for your Cisco Unified IP phone. If the call -forward-busy and no-answer treatment. Features supported in SPCP protocols. Table 1 Features supported in Smart Phone Control Protocol (SPCP) are marked as "Supported". To activate the Do-Not-Disturb feature: 1. Note Pressing the DnD soft key while the phone is ringing ...
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Phone Features, page reference Program Personal Speed-Dial Buttons, page 13 Retrieve Voice Messages, page 9 Select the Ring Type, page 9 Transfer to Voice Mail, page 11 Transfer a Call, page 11 Use the Intercom Feature, page 14 View Call History, page 14 SPCP Supported Supported Supported Supported Supported Supported Supported 16 Table 1 Features supported in SPCP protocols.
Phone Features, page reference Program Personal Speed-Dial Buttons, page 13 Retrieve Voice Messages, page 9 Select the Ring Type, page 9 Transfer to Voice Mail, page 11 Transfer a Call, page 11 Use the Intercom Feature, page 14 View Call History, page 14 SPCP Supported Supported Supported Supported Supported Supported Supported 16 Table 1 Features supported in SPCP protocols.
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...-europe.cisco.com Tel: 31 0 800 020 0791 Fax: 31 0 20 357 1100 Cisco has more than 200 offices worldwide. and/or its affiliates in this document or Website are the property of their respective owners. Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are listed on the Cisco Website at www.cisco.com/go/offices. Addresses, phone numbers, and fax numbers are registered trademarks...
...-europe.cisco.com Tel: 31 0 800 020 0791 Fax: 31 0 20 357 1100 Cisco has more than 200 offices worldwide. and/or its affiliates in this document or Website are the property of their respective owners. Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are listed on the Cisco Website at www.cisco.com/go/offices. Addresses, phone numbers, and fax numbers are registered trademarks...