imageCLASS D880 Fax Guide
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..., please download it from the Adobe Systems Incorporated website (http://www.adobe.com). No part of a print job Troubleshooting CAPT issues Fax Guide Only for the imageCLASS D880 model Printer Guide • Guides with CAPT (Canon Advanced Printing Technology) .. Using Your Documentation Your machine includes the following documentation. Setting up the machine Setting up...
..., please download it from the Adobe Systems Incorporated website (http://www.adobe.com). No part of a print job Troubleshooting CAPT issues Fax Guide Only for the imageCLASS D880 model Printer Guide • Guides with CAPT (Canon Advanced Printing Technology) .. Using Your Documentation Your machine includes the following documentation. Setting up the machine Setting up...
imageCLASS D880 Fax Guide
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... Tone Dialing.........6-2 Chapter 7: Reports and Lists Summary of Reports and Lists 7-1 ACTIVITY REPORT 7-2 TX (Transmission) REPORT 7-3 MULTI TX/RX (Transaction) REPORT ........7-4 RX (Reception) REPORT 7-4 Chapter 8: Troubleshooting LCD Messages 8-1 Faxing Problems 8-2 Sending Problems 8-2 Receiving Problems 8-3 Telephone Problems 8-5 If a Power Outage Occurs 8-5 If You Cannot Solve the Problem 8-6 Chapter 9: Setting the Additional Functions...
... Tone Dialing.........6-2 Chapter 7: Reports and Lists Summary of Reports and Lists 7-1 ACTIVITY REPORT 7-2 TX (Transmission) REPORT 7-3 MULTI TX/RX (Transaction) REPORT ........7-4 RX (Reception) REPORT 7-4 Chapter 8: Troubleshooting LCD Messages 8-1 Faxing Problems 8-2 Sending Problems 8-2 Receiving Problems 8-3 Telephone Problems 8-5 If a Power Outage Occurs 8-5 If You Cannot Solve the Problem 8-6 Chapter 9: Setting the Additional Functions...
imageCLASS D880 Fax Guide
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... Inc., offers a full range of customer technical support* options: • For interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.canon.ca) • Automated interactive telephone support on an interface may consist of any combination of devices ...indication of the maximum number of devices allowed to be corrected by using one of the above or via the website at www.canon.ca * Support program specifics are subject to change without notice. • Users should not attempt to make such connections themselves,...
... Inc., offers a full range of customer technical support* options: • For interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.canon.ca) • Automated interactive telephone support on an interface may consist of any combination of devices ...indication of the maximum number of devices allowed to be corrected by using one of the above or via the website at www.canon.ca * Support program specifics are subject to change without notice. • Users should not attempt to make such connections themselves,...
imageCLASS D880 Fax Guide
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... scanning documents, operating Fax Monitor or Memory Reference, or receiving faxes in the standby display. pressed Start without changing the document. 8 Troubleshooting DOCUMENT TOO LONG The length of the document should be within 14" (356 mm). HANG UP PHONE The handset is not placed in...Set-up Instructions), replace the cartridge (→ Basic Guide), or clear the paper jam. (→ Basic Guide) TX/RX NO. Chapter 8 Troubleshooting LCD Messages The following messages are displayed on the platen documents in memory because paper or toner ran out, or a paper jam occurred. This...
... scanning documents, operating Fax Monitor or Memory Reference, or receiving faxes in the standby display. pressed Start without changing the document. 8 Troubleshooting DOCUMENT TOO LONG The length of the document should be within 14" (356 mm). HANG UP PHONE The handset is not placed in...Set-up Instructions), replace the cartridge (→ Basic Guide), or clear the paper jam. (→ Basic Guide) TX/RX NO. Chapter 8 Troubleshooting LCD Messages The following messages are displayed on the platen documents in memory because paper or toner ran out, or a paper jam occurred. This...
imageCLASS D880 Fax Guide
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... be in the cassette. (→ Set-up space. (→ p. 4-13, 4-14) An error may have a bad connection. • Select a slower transmission speed. (→ p. 9-4) Receiving Problems Troubleshooting ❚ Cannot receive a fax automatically. ❚ Cannot send using the Error Correction Mode (ECM).
... be in the cassette. (→ Set-up space. (→ p. 4-13, 4-14) An error may have a bad connection. • Select a slower transmission speed. (→ p. 9-4) Receiving Problems Troubleshooting ❚ Cannot receive a fax automatically. ❚ Cannot send using the Error Correction Mode (ECM).
imageCLASS D880 Fax Guide
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...of the power outage. 12/03/2004 15:38 FAX 123 4567 CANON TX/RX NO MODE 0023 SEQ. If a different paper size is loaded, the report NOTE cannot be set for the correct telephone line type. (→ p. 2-6) Troubleshooting ❚ The telephone disconnects while you cannot use (pulse/tone).... The telephone line may not be printed. B,CAST 0024 TRANSMIT MEMORY CLEAR REPORT MEMORY FILES DELETED DESTINATION TEL/ID [ 01] Canon CANADA [ 05] Canon OPTICS [A 32] Canon UK PGS. TIME • Make sure that LTR-size paper is no paper in the cassette or no toner in battery ...
...of the power outage. 12/03/2004 15:38 FAX 123 4567 CANON TX/RX NO MODE 0023 SEQ. If a different paper size is loaded, the report NOTE cannot be set for the correct telephone line type. (→ p. 2-6) Troubleshooting ❚ The telephone disconnects while you cannot use (pulse/tone).... The telephone line may not be printed. B,CAST 0024 TRANSMIT MEMORY CLEAR REPORT MEMORY FILES DELETED DESTINATION TEL/ID [ 01] Canon CANADA [ 05] Canon OPTICS [A 32] Canon UK PGS. TIME • Make sure that LTR-size paper is no paper in the cassette or no toner in battery ...
imageCLASS D800 Series Printer Guide
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... machine to suit your particular needs. Using Your Documentation Your machine includes the following documentation. Sending and receiving faxes Speed dialing Troubleshooting fax issues Printing with CAPT (Canon Advanced Printing Technology Checking the Status of a Print Job Troubleshooting CAPT issues Set-up paper Installing Printer Driver Document and paper handling Making copies Maintenance...
... machine to suit your particular needs. Using Your Documentation Your machine includes the following documentation. Sending and receiving faxes Speed dialing Troubleshooting fax issues Printing with CAPT (Canon Advanced Printing Technology Checking the Status of a Print Job Troubleshooting CAPT issues Set-up paper Installing Printer Driver Document and paper handling Making copies Maintenance...
imageCLASS D800 Series Printer Guide
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How This Manual Is Organized Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Appendix Glossary Index Before You Start Installing the Printer Driver (Canon Advanced Printing Technology (CAPT)) Printer Properties Checking the Status of a Print Job Troubleshooting Printer Specifications • Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, as we are constantly improving our products, if you need an exact specification, please contact Canon. iii
How This Manual Is Organized Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Appendix Glossary Index Before You Start Installing the Printer Driver (Canon Advanced Printing Technology (CAPT)) Printer Properties Checking the Status of a Print Job Troubleshooting Printer Specifications • Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, as we are constantly improving our products, if you need an exact specification, please contact Canon. iii
imageCLASS D800 Series Printer Guide
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...13 Parallel Port Users 2-15 Network Users 2-28 Connecting to the imageCLASS D800 Series Already on Your Network 2-28 Printer Sharing 2-31 Connecting the imageCLASS D800 Series as a Network Printer 2-32 Canon iC D800 Group 2-42 Printing with CAPT 2-43 Chapter 3: Printer... the Status of a Print Job Opening the Status Window 4-2 Using Canon iC D800 Status Window 4-3 Network Printer Status 4-12 The Status Window Icon 4-13 Closing the Status Window 4-13 Messages 4-13 Chapter 5: Troubleshooting Finding Information 5-1 Printer Problems 5-2 CAPT Problems 5-4 CAPT Messages 5-6 Using...
...13 Parallel Port Users 2-15 Network Users 2-28 Connecting to the imageCLASS D800 Series Already on Your Network 2-28 Printer Sharing 2-31 Connecting the imageCLASS D800 Series as a Network Printer 2-32 Canon iC D800 Group 2-42 Printing with CAPT 2-43 Chapter 3: Printer... the Status of a Print Job Opening the Status Window 4-2 Using Canon iC D800 Status Window 4-3 Network Printer Status 4-12 The Status Window Icon 4-13 Closing the Status Window 4-13 Messages 4-13 Chapter 5: Troubleshooting Finding Information 5-1 Printer Problems 5-2 CAPT Problems 5-4 CAPT Messages 5-6 Using...
imageCLASS D800 Series Printer Guide
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Getting Help from Canon Internet For electronic technical support, the latest driver downloads and answers to display additional information about every feature and option in the dialog box for ... hints, enhancements, limitations, and restrictions you need to be aware of when installing and using the software, or your machine. www.usa.canon.com/consumer In this manual See the Troubleshooting chapter 5 1-3 The README.TXT file is located in /English/ folder of most dialog boxes, and then click a specific item in CAPT...
Getting Help from Canon Internet For electronic technical support, the latest driver downloads and answers to display additional information about every feature and option in the dialog box for ... hints, enhancements, limitations, and restrictions you need to be aware of when installing and using the software, or your machine. www.usa.canon.com/consumer In this manual See the Troubleshooting chapter 5 1-3 The README.TXT file is located in /English/ folder of most dialog boxes, and then click a specific item in CAPT...
imageCLASS D800 Series Printer Guide
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... it again. ( Chapter 5, Troubleshooting) Installing the Printer Driver (Canon Advanced Printing Technology (CAPT)) 2-42 You can select the following from the Canon iC D800 group: 2 • Canon iC D800 Help Selects the Canon iC D800 Help file for CAPT. • Canon iC D800 Status Window Displays the Canon iC D800 Status Window. • Canon iC D800 Trouble Shooter...
... it again. ( Chapter 5, Troubleshooting) Installing the Printer Driver (Canon Advanced Printing Technology (CAPT)) 2-42 You can select the following from the Canon iC D800 group: 2 • Canon iC D800 Help Selects the Canon iC D800 Help file for CAPT. • Canon iC D800 Status Window Displays the Canon iC D800 Status Window. • Canon iC D800 Trouble Shooter...
imageCLASS D800 Series Printer Guide
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If your printer is with the printer. Finding Information Problem See page Printer Problems 5-2 CAPT Problems CAPT Messages Using the Trouble Shooter 5-4 5-6 5 5-8 Troubleshooting Uninstalling CAPT 5-10 If you have one or a combination of causes, such as a computer malfunction, software errors, printer cable or other jobs, or your computer,... interacts with your printed output is not what you expected, the problem is not operating properly, try the suggestions in the order listed. Chapter 5 Troubleshooting This chapter includes information to the Basic Guide. 5-1
If your printer is with the printer. Finding Information Problem See page Printer Problems 5-2 CAPT Problems CAPT Messages Using the Trouble Shooter 5-4 5-6 5 5-8 Troubleshooting Uninstalling CAPT 5-10 If you have one or a combination of causes, such as a computer malfunction, software errors, printer cable or other jobs, or your computer,... interacts with your printed output is not what you expected, the problem is not operating properly, try the suggestions in the order listed. Chapter 5 Troubleshooting This chapter includes information to the Basic Guide. 5-1
imageCLASS D800 Series Printer Guide
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Please, load paper. Check the Canon iC D800 Status Window for stalled jobs. concerning available ports. turned on and working on the printer. outlet matches the ratings on an application in ... that the power cord is completed. The cartridge might not have been completed due to be modified. Centronics-compatible, parallel interface cable with bidirectional capability. 5 Troubleshooting Your computer might not be loaded. Printer Problems Problem Cause Solution Printer does not print Paper might not be Check your print job priority. 5-2
Please, load paper. Check the Canon iC D800 Status Window for stalled jobs. concerning available ports. turned on and working on the printer. outlet matches the ratings on an application in ... that the power cord is completed. The cartridge might not have been completed due to be modified. Centronics-compatible, parallel interface cable with bidirectional capability. 5 Troubleshooting Your computer might not be loaded. Printer Problems Problem Cause Solution Printer does not print Paper might not be Check your print job priority. 5-2
imageCLASS D800 Series Printer Guide
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...have selected the correct printer driver in the Printers folder. selected in the Printers (in the paper tray. Make sure that the Canon iC D800 is in Windows. You might need to modify your computer's documentation for details.) Verify that your CONFIG.SYS file: ...the printer is not paused. If you have a Toshiba laptop, change this solves the problem. Make sure that you have a high-quality 5 Troubleshooting system problem. Problem Cause Solution Printout is wrong There might be a communications problem between the printer and your BIOS. Make sure that your BIOS...
...have selected the correct printer driver in the Printers folder. selected in the Printers (in the paper tray. Make sure that the Canon iC D800 is in Windows. You might need to modify your computer's documentation for details.) Verify that your CONFIG.SYS file: ...the printer is not paused. If you have a Toshiba laptop, change this solves the problem. Make sure that you have a high-quality 5 Troubleshooting system problem. Problem Cause Solution Printout is wrong There might be a communications problem between the printer and your BIOS. Make sure that your BIOS...
imageCLASS D800 Series Printer Guide
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... port as the default driver for the imageCLASS D800 series. The "Auto insert notification" checkbox is unchecked in the CD-ROM drive Properties dialog box. CD-ROM Menu doesn't appear automatically Autorun CD-ROM Menu checkbox is unchecked. Troubleshooting Cannot print with a printer driver other than Canon iC D800 The printer driver is...
... port as the default driver for the imageCLASS D800 series. The "Auto insert notification" checkbox is unchecked in the CD-ROM drive Properties dialog box. CD-ROM Menu doesn't appear automatically Autorun CD-ROM Menu checkbox is unchecked. Troubleshooting Cannot print with a printer driver other than Canon iC D800 The printer driver is...
imageCLASS D800 Series Printer Guide
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... and click [Device Manager] button. 4) Delete ONLY the following USB class 5 Troubleshooting drivers under [Other devices], select and delete ONLY one the following steps. For Windows 98, select [Canon iC D800], For Windows Me, [Canon CAPT USB Printer], and click [Delete] button. using a USB cable and the... disc labeled "User Software". In case the USB class driver is Perform the following , depending on the OS you are using; [Canon iC D800], [Canon CAPT USB Printer], or [Unknown]. 5) Close the Control Panel and unplug the USB cable. 6) Restart Windows 98/Me/2000/XP/Server...
... and click [Device Manager] button. 4) Delete ONLY the following USB class 5 Troubleshooting drivers under [Other devices], select and delete ONLY one the following steps. For Windows 98, select [Canon iC D800], For Windows Me, [Canon CAPT USB Printer], and click [Delete] button. using a USB cable and the... disc labeled "User Software". In case the USB class driver is Perform the following , depending on the OS you are using; [Canon iC D800], [Canon CAPT USB Printer], or [Unknown]. 5) Close the Control Panel and unplug the USB cable. 6) Restart Windows 98/Me/2000/XP/Server...
imageCLASS D800 Series Printer Guide
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... the print job to reduce graphics and other cases, alerts tell you add paper, the Status Window displays "Ready to the correct position. Add paper. Troubleshooting Paper Jam 1) Paper has jammed in the printer. To resume printing slide the platen unit to Print" automatically. In other complex formatting. 5-6 Close the cover...
... the print job to reduce graphics and other cases, alerts tell you add paper, the Status Window displays "Ready to the correct position. Add paper. Troubleshooting Paper Jam 1) Paper has jammed in the printer. To resume printing slide the platen unit to Print" automatically. In other complex formatting. 5-6 Close the cover...
imageCLASS D800 Series Printer Guide
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... the error persists, contact your local authorized Canon service representative. 5-7 Contact your local authorized Canon service representative. Basic Guide Device Busy The device is compatible and connected correctly. Click the Resume button to resume printing. 5 Troubleshooting Waiting to the specified port is being used...error occurred. Message Action Communication error Your computer and printer are not communicating. Printer Error Canon Advanced Printing Technology has detected an internal device error. 1 Unplug. 2 Reinsert the power plug into the power outlet.
... the error persists, contact your local authorized Canon service representative. 5-7 Contact your local authorized Canon service representative. Basic Guide Device Busy The device is compatible and connected correctly. Click the Resume button to resume printing. 5 Troubleshooting Waiting to the specified port is being used...error occurred. Message Action Communication error Your computer and printer are not communicating. Printer Error Canon Advanced Printing Technology has detected an internal device error. 1 Unplug. 2 Reinsert the power plug into the power outlet.
imageCLASS D800 Series Printer Guide
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...as printer cable problems, parallel port failure, or ECP setting errors. The Trouble Shooter checks for solving printing problems in the Canon iC D800 group. The Trouble Shooter checks the following and corrects related problems: • Free disk space in the drive ...8226; Selected printer port (checks to correct the problem • If the problem cannot be corrected by the Trouble Shooter • Continue troubleshooting • Exit Trouble Shooter • Display help information If Trouble Shooter is a utility for system configuration setting errors, and if possible,...
...as printer cable problems, parallel port failure, or ECP setting errors. The Trouble Shooter checks for solving printing problems in the Canon iC D800 group. The Trouble Shooter checks the following and corrects related problems: • Free disk space in the drive ...8226; Selected printer port (checks to correct the problem • If the problem cannot be corrected by the Trouble Shooter • Continue troubleshooting • Exit Trouble Shooter • Display help information If Trouble Shooter is a utility for system configuration setting errors, and if possible,...
imageCLASS D800 Series Printer Guide
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... must restart Windows for corrections made by the Trouble Shooter to save the results as \windows\temp or \temp. To run Trouble Shooter for the Canon iC D800 on the same operating system. When you want to take effect. The file saves with the name tshooter.tmp in the above dialog... Trouble Shooter is done checking your system temp directory, such as a text file. 5 Check the Save Result check box and enter the desired filename. IMPORTANT 5-9 Troubleshooting When Trouble Shooter is running, it displays a dialog box similar to the one below.
... must restart Windows for corrections made by the Trouble Shooter to save the results as \windows\temp or \temp. To run Trouble Shooter for the Canon iC D800 on the same operating system. When you want to take effect. The file saves with the name tshooter.tmp in the above dialog... Trouble Shooter is done checking your system temp directory, such as a text file. 5 Check the Save Result check box and enter the desired filename. IMPORTANT 5-9 Troubleshooting When Trouble Shooter is running, it displays a dialog box similar to the one below.