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... web site at a very attractive price. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to three full years of service and support coverage at www.canontechsupport.com. * Support program specifics are... support is our helpful tech support web site. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. Serial Number (located on the back of the printer): Model Number (located on the top of service charges, MondaySaturday (excluding ...
... web site at a very attractive price. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to three full years of service and support coverage at www.canontechsupport.com. * Support program specifics are... support is our helpful tech support web site. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. Serial Number (located on the back of the printer): Model Number (located on the top of service charges, MondaySaturday (excluding ...
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...When Printing Becomes Faint or Colors are Incorrect 41 Printing the Nozzle Check Pattern 42 Print Head Cleaning 47 Print Head Deep Cleaning 52 Aligning the Print Head 57 Replacing an Ink Tank 61 Troubleshooting Cannot Install the Printer Driver 70 Print Quality ...Digital Camera 82 Appendix Printing Photographs Directly from Canon Bubble Jet Direct Compatible Digital Cameras 84 User's Guide Table of Contents 86 Accessory Options 87 Traveling Abroad with the Printer 89 Specifications 91 Safety Precautions 94 Regulatory Information 96 CANON U.S.A., INC. LIMITED WARRANTY --- (USA Only...
...When Printing Becomes Faint or Colors are Incorrect 41 Printing the Nozzle Check Pattern 42 Print Head Cleaning 47 Print Head Deep Cleaning 52 Aligning the Print Head 57 Replacing an Ink Tank 61 Troubleshooting Cannot Install the Printer Driver 70 Print Quality ...Digital Camera 82 Appendix Printing Photographs Directly from Canon Bubble Jet Direct Compatible Digital Cameras 84 User's Guide Table of Contents 86 Accessory Options 87 Traveling Abroad with the Printer 89 Specifications 91 Safety Precautions 94 Regulatory Information 96 CANON U.S.A., INC. LIMITED WARRANTY --- (USA Only...
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... an Error Occurs When an error occurs in Windows XP or Windows 2000, a BJ Status Monitor screen is displayed automatically. Troubleshooting Troubleshooting Troubleshooting usually falls into one of the following categories. In this chapter you will find the most common printing problems. Refer to the... for additional information on topics not covered in this section. • "Cannot Install the Printer Driver" on page 70 • "Print Quality is Poor or Contains Errors" on page 72 • "Troubleshooting Printer Hardware" on page 74 • "Paper Does Not Feed Properly" on page 75 ...
... an Error Occurs When an error occurs in Windows XP or Windows 2000, a BJ Status Monitor screen is displayed automatically. Troubleshooting Troubleshooting Troubleshooting usually falls into one of the following categories. In this chapter you will find the most common printing problems. Refer to the... for additional information on topics not covered in this section. • "Cannot Install the Printer Driver" on page 70 • "Print Quality is Poor or Contains Errors" on page 72 • "Troubleshooting Printer Hardware" on page 74 • "Paper Does Not Feed Properly" on page 75 ...
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... is inserted into the CD-ROM drive: 1. properly Use Windows Explorer to the Easy Setup Instructions for proper printer driver installation. Reinstall the printer driver. Troubleshooting Cannot Install the Printer Driver Problem Cannot Install the Printer Driver Possible Cause Installation procedure not followed correctly Other applications running in the background Installation does not start automatically...
... is inserted into the CD-ROM drive: 1. properly Use Windows Explorer to the Easy Setup Instructions for proper printer driver installation. Reinstall the printer driver. Troubleshooting Cannot Install the Printer Driver Problem Cannot Install the Printer Driver Possible Cause Installation procedure not followed correctly Other applications running in the background Installation does not start automatically...
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... of your computer. 10.Click Next. 71 Click Custom Install. 5. Problem Possible Cause Cannot Install the Unable to proceed Printer Driver beyond the Printer Connection Screen Try This Troubleshooting If you cannot proceed beyond the Printer Connection screen; • When connecting with a USB cable 1. Restart the computer. 7. When the Installation Failure screen is displayed...
... of your computer. 10.Click Next. 71 Click Custom Install. 5. Problem Possible Cause Cannot Install the Unable to proceed Printer Driver beyond the Printer Connection Screen Try This Troubleshooting If you cannot proceed beyond the Printer Connection screen; • When connecting with a USB cable 1. Restart the computer. 7. When the Installation Failure screen is displayed...
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Glossy photo paper other than Canon speciality media is used Print Quality not set properly In the Print dialog ...Lever (gray) See "Loading Paper" on page 42. Troubleshooting Print Quality is Poor or Contains Errors Problem Possible Cause Ink does not eject properly/Printing is Blurred/ Colors are Wrong/White Streaks appear Ink tank is not seated properly... problem. on how to High for Windows or Fine for detailed instructions on page 63. When a specific color is loaded with Check that the ink tanks are firmly seated in the User's Guide for properly Macintosh. Drag...
Glossy photo paper other than Canon speciality media is used Print Quality not set properly In the Print dialog ...Lever (gray) See "Loading Paper" on page 42. Troubleshooting Print Quality is Poor or Contains Errors Problem Possible Cause Ink does not eject properly/Printing is Blurred/ Colors are Wrong/White Streaks appear Ink tank is not seated properly... problem. on how to High for Windows or Fine for detailed instructions on page 63. When a specific color is loaded with Check that the ink tanks are firmly seated in the User's Guide for properly Macintosh. Drag...
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...color saturation. Periodically clean the inside of the media, and gently bend them in suitable position for Borderless Printing" on plain paper (right ), set Paper Thickness Lever (gray) to the left ( ). See "Paper Does Not Feed Properly" on page 9. Hold the opposite corners of the printer... is curled, its print side may be smudged by touching Print Head. Note that smudging may occur at a time. *1 *2 Paper Thickness Lever (gray) position is curled, the paper may become dirty or the paper may not feed properly. See "Canon...loaded. Troubleshooting Problem ...
...color saturation. Periodically clean the inside of the media, and gently bend them in suitable position for Borderless Printing" on plain paper (right ), set Paper Thickness Lever (gray) to the left ( ). See "Paper Does Not Feed Properly" on page 9. Hold the opposite corners of the printer... is curled, its print side may be smudged by touching Print Head. Note that smudging may occur at a time. *1 *2 Paper Thickness Lever (gray) position is curled, the paper may become dirty or the paper may not feed properly. See "Canon...loaded. Troubleshooting Problem ...
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... for infrared communication depend on the functions of 31.5 inch/80 cm from within your application to environmental conditions. Troubleshooting Troubleshooting Printer Hardware Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Printer cable is any obstacle for ten seconds or longer during printing, the paper on which data is being printed...
... for infrared communication depend on the functions of 31.5 inch/80 cm from within your application to environmental conditions. Troubleshooting Troubleshooting Printer Hardware Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Printer cable is any obstacle for ten seconds or longer during printing, the paper on which data is being printed...
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... curl, clean the Paper Feed Roller. 1. Ensure that the printer is too thick or curled. Caution Be careful not to Avoid" on page 4. • Check if the paper exceeds the load limit mark. Load a sheet of paper. Troubleshooting Paper Does Not Feed Properly Problem Paper Does Not Feed Properly ...Possible Cause Try This Inappropriate paper • Check to see if the paper you cannot pull the paper out, turn the printer off and turn it back on. See "Load ...
... curl, clean the Paper Feed Roller. 1. Ensure that the printer is too thick or curled. Caution Be careful not to Avoid" on page 4. • Check if the paper exceeds the load limit mark. Load a sheet of paper. Troubleshooting Paper Does Not Feed Properly Problem Paper Does Not Feed Properly ...Possible Cause Try This Inappropriate paper • Check to see if the paper you cannot pull the paper out, turn the printer off and turn it back on. See "Load ...
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...Head cleaning. Connect the supplied Universal AC Adapter or load a charged battery. 3. Troubleshooting Handling Error Messages When a printer error occurs, the POWER/ERROR lamp flashes. Eight flashes indicates that this printer Twelve flashes Low battery level Follow the procedure below. 1. Contact the Customer Care Center... paper and press the RESUME/CANCEL button. digital camera or digital video camcorder is not compatible with this printer. Note For details on the printer. Three flashes Paper jam If a paper jam occurs, clear the jammed paper, reload paper in the Print...
...Head cleaning. Connect the supplied Universal AC Adapter or load a charged battery. 3. Troubleshooting Handling Error Messages When a printer error occurs, the POWER/ERROR lamp flashes. Eight flashes indicates that this printer Twelve flashes Low battery level Follow the procedure below. 1. Contact the Customer Care Center... paper and press the RESUME/CANCEL button. digital camera or digital video camcorder is not compatible with this printer. Note For details on the printer. Three flashes Paper jam If a paper jam occurs, clear the jammed paper, reload paper in the Print...
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.... If the problem remains, contact the Customer Care Center. This operation is printed. Disconnect the printer cable from the power supply. Troubleshooting Note POWER lamp flashes alternately green and orange An error that Bluetooth Communication is checking the printer condition. POWER lamp (green) repeats the illumination sequence (Bluetooth Communication is used) When Bluetooth...
.... If the problem remains, contact the Customer Care Center. This operation is printed. Disconnect the printer cable from the power supply. Troubleshooting Note POWER lamp flashes alternately green and orange An error that Bluetooth Communication is checking the printer condition. POWER lamp (green) repeats the illumination sequence (Bluetooth Communication is used) When Bluetooth...
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...Programs (or Programs), Canon iP90, and Uninstall. 2. Faulty connection Ensure that the printer cable is securely connected to the computer and try printing again. Select the IR port (LPT3 port in the Easy Setup Instructions and reinstall the printer driver. Troubleshooting An Error Message ...the text "Infrared Printing (LPT) Port" which is being sent to MPUSBPRNnn (Canon iP90) or USBnnn (Canon iP90) (Where nn represents a number) • When performing infrared communication Open the Printer Properties dialog box directly from the Start Menu" on page 15. 78 See...
...Programs (or Programs), Canon iP90, and Uninstall. 2. Faulty connection Ensure that the printer cable is securely connected to the computer and try printing again. Select the IR port (LPT3 port in the Easy Setup Instructions and reinstall the printer driver. Troubleshooting An Error Message ...the text "Infrared Printing (LPT) Port" which is being sent to MPUSBPRNnn (Canon iP90) or USBnnn (Canon iP90) (Where nn represents a number) • When performing infrared communication Open the Printer Properties dialog box directly from the Start Menu" on page 15. 78 See...
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...there is a possibility that the printer is securely connected to hold the ink used during print head cleaning. message is off, turn the printer on and open the Printer Properties dialog box. 2. Printer List of ink tank replacement and click Send. 79 Troubleshooting Problem "Error No.: 300"... Possible Cause Try This Printer not ready If the POWER lamp is displayed If...
...there is a possibility that the printer is securely connected to hold the ink used during print head cleaning. message is off, turn the printer on and open the Printer Properties dialog box. 2. Printer List of ink tank replacement and click Send. 79 Troubleshooting Problem "Error No.: 300"... Possible Cause Try This Printer not ready If the POWER lamp is displayed If...
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...the Utilities folder. 4. When the confirmation message is not synchronized with its ink counter. is turned on page 64. Ensure that the printer is displayed next to reset ink counter when installing new ink tank Try This The ink tank level accompanied by Ink Tank Icon With ...the next one is displayed, click OK. 1. Double-click the Printer Setup Utility icon. See "Opening the Printer Properties Dialog Box Directly from the pop-up menu. 8. Select iP90 from the Product list and click Maintenance. 7. Troubleshooting Problem Low Ink Warning Accompanied by the ink tank icon with ...
...the Utilities folder. 4. When the confirmation message is not synchronized with its ink counter. is turned on page 64. Ensure that the printer is displayed next to reset ink counter when installing new ink tank Try This The ink tank level accompanied by Ink Tank Icon With ...the next one is displayed, click OK. 1. Double-click the Printer Setup Utility icon. See "Opening the Printer Properties Dialog Box Directly from the pop-up menu. 8. Select iP90 from the Product list and click Maintenance. 7. Troubleshooting Problem Low Ink Warning Accompanied by the ink tank icon with ...
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...installation place, distance, and/or angle is displayed, change the orientation of this unit or turn it off. The selected printer Check the printer port setting. If "iP90 is in parentheses. Check whether the Wireless Link icon is ready for infrared communications with the ... on the Status tab. Click Start, then click Settings and Control Panel. 2. Click Start, Settings, and Control Panel. 2. Troubleshooting Cannot Print Properly through Infrared Communication Problem Cannot Print Properly through Infrared Communication Possible Cause The required driver is moved close to the...
...installation place, distance, and/or angle is displayed, change the orientation of this unit or turn it off. The selected printer Check the printer port setting. If "iP90 is in parentheses. Check whether the Wireless Link icon is ready for infrared communications with the ... on the Status tab. Click Start, then click Settings and Control Panel. 2. Click Start, Settings, and Control Panel. 2. Troubleshooting Cannot Print Properly through Infrared Communication Problem Cannot Print Properly through Infrared Communication Possible Cause The required driver is moved close to the...
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... after completing the current printing. When it . The Print Head is defective (The POWER lamp on the printer, and connect the camera to the printer. Leave the printer for a while, but printing cannot be defective. No paper is loaded Load the paper in the Auto...ink used during Print Head cleaning. Camera Error Message Printer in the display on the printer Disconnect the cable connected to the Easy Setup Instructions. Selecting Continue*1 in use Printer warming up Wait until printing ends. Troubleshooting Cannot Print Properly from the Digital Camera The following ...
... after completing the current printing. When it . The Print Head is defective (The POWER lamp on the printer, and connect the camera to the printer. Leave the printer for a while, but printing cannot be defective. No paper is loaded Load the paper in the Auto...ink used during Print Head cleaning. Camera Error Message Printer in the display on the printer Disconnect the cable connected to the Easy Setup Instructions. Selecting Continue*1 in use Printer warming up Wait until printing ends. Troubleshooting Cannot Print Properly from the Digital Camera The following ...
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...not compatible with a digital camera, contact the manufacturer of paper. For errors on non-Canon PictBridge-compatible cameras, count the number of flashes the POWER lamp on your printer for the cause of the camera. This may stop printing. Then, turn on the camera...printer and the camera, press the RESUME/CANCEL button on Canon-brand PictBridgeor Bubble Jet Direct-compatible cameras. See "When Printing Becomes Faint or Colors are incorrect. See "Print Quality is scratched during printing, make sure that are using . Troubleshooting Note • PictBridge or Canon...
...not compatible with a digital camera, contact the manufacturer of paper. For errors on non-Canon PictBridge-compatible cameras, count the number of flashes the POWER lamp on your printer for the cause of the camera. This may stop printing. Then, turn on the camera...printer and the camera, press the RESUME/CANCEL button on Canon-brand PictBridgeor Bubble Jet Direct-compatible cameras. See "When Printing Becomes Faint or Colors are incorrect. See "Print Quality is scratched during printing, make sure that are using . Troubleshooting Note • PictBridge or Canon...
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... to the image size set on the digital camera and the size of the media set on the printer. • The digital camera does not support the following prints: - Printer maintenance • Images other than Exif may not be scaled automatically according to be used. - You... can print specified numbers of images, or make the following functions: - Appendix Note • For digital camera method of operations and troubleshooting, refer to "Cannot Print...
... to the image size set on the digital camera and the size of the media set on the printer. • The digital camera does not support the following prints: - Printer maintenance • Images other than Exif may not be scaled automatically according to be used. - You... can print specified numbers of images, or make the following functions: - Appendix Note • For digital camera method of operations and troubleshooting, refer to "Cannot Print...
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... Stickers PS-101 Envelopes Checking the Status of the Printer BJ Status Monitor Functions (Windows) Printer Setup Utility (or Print Center) (Macintosh) Routine Maintenance When Printing Becomes Faint or Colors are Incorrect Printing the Nozzle Check Pattern Print Head...Selected Printers (Macintosh) Uninstalling Printer Drivers Uninstalling the On-screen Manual Cleaning the Inside of the Canon iP90 Setup Utility Starting the Canon iP90 Setup Utility Setup Utility Functions (Windows) Setup Utility Functions (Macintosh) Troubleshooting Cannot Install Printer Driver Print Quality is Poor Printer ...
... Stickers PS-101 Envelopes Checking the Status of the Printer BJ Status Monitor Functions (Windows) Printer Setup Utility (or Print Center) (Macintosh) Routine Maintenance When Printing Becomes Faint or Colors are Incorrect Printing the Nozzle Check Pattern Print Head...Selected Printers (Macintosh) Uninstalling Printer Drivers Uninstalling the On-screen Manual Cleaning the Inside of the Canon iP90 Setup Utility Starting the Canon iP90 Setup Utility Setup Utility Functions (Windows) Setup Utility Functions (Macintosh) Troubleshooting Cannot Install Printer Driver Print Quality is Poor Printer ...
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... period of one (1) year from the date of the Separate Warranty. Defective parts or a defective Product returned to a Canon USA repair facility or a Canon USA Authorized Service Facility ("ASF"), and proven to frequently asked questions (www.canontechsupport.com) 97 This warranty does not cover...prescribed in the user's manual or other documentation for the Product. (b) Use of customer technical support* options: • Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to be defective upon inspection, will be no responsibility for such items ...
... period of one (1) year from the date of the Separate Warranty. Defective parts or a defective Product returned to a Canon USA repair facility or a Canon USA Authorized Service Facility ("ASF"), and proven to frequently asked questions (www.canontechsupport.com) 97 This warranty does not cover...prescribed in the user's manual or other documentation for the Product. (b) Use of customer technical support* options: • Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to be defective upon inspection, will be no responsibility for such items ...