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... specifics, please visit our web site at a very attractive price. Email Tech Support - CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. Internet - www.canontechsupport.com For individual attention to a special issue, try emailing... Support program specifics are found here. 2. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to change without notice. Toll-Free Live Tech Support - (1-800-828-4040) This option provides live ...
... specifics, please visit our web site at a very attractive price. Email Tech Support - CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. Internet - www.canontechsupport.com For individual attention to a special issue, try emailing... Support program specifics are found here. 2. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to change without notice. Toll-Free Live Tech Support - (1-800-828-4040) This option provides live ...
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... 30 Examining the Nozzle Check Pattern ...........32 Print Head Cleaning 33 Print Head Deep Cleaning 36 Aligning the Print Head 38 Cleaning Your Printer 44 Troubleshooting 52 Cannot Install the Printer Driver 53 Cannot Connect to Computer Properly.........54 Print Results Not Satisfactory 55 Printer Does Not Start 59 Printer Moves...
... 30 Examining the Nozzle Check Pattern ...........32 Print Head Cleaning 33 Print Head Deep Cleaning 36 Aligning the Print Head 38 Cleaning Your Printer 44 Troubleshooting 52 Cannot Install the Printer Driver 53 Cannot Connect to Computer Properly.........54 Print Results Not Satisfactory 55 Printer Does Not Start 59 Printer Moves...
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...for problems you may vary depending on -screen manual. Note This section mainly describes the methods of paper or paper is jammed, a troubleshooting message is displayed automatically. z "Cannot Install the Printer Driver" on page 53 z "Cannot Connect to a Computer When an error ...occurs in the User's Guide on the version of your Windows operating system. 52 Troubleshooting Troubleshooting This section describes troubleshooting tips for troubleshooting. For details on how to view the on-screen manuals, see "Reading the On-screen Manuals" on page 68...
...for problems you may vary depending on -screen manual. Note This section mainly describes the methods of paper or paper is jammed, a troubleshooting message is displayed automatically. z "Cannot Install the Printer Driver" on page 53 z "Cannot Connect to a Computer When an error ...occurs in the User's Guide on the version of your Windows operating system. 52 Troubleshooting Troubleshooting This section describes troubleshooting tips for troubleshooting. For details on how to view the on-screen manuals, see "Reading the On-screen Manuals" on page 68...
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...reinstalling. Note To use the Run command to start installation. Restart your computer, and then reinstall the drivers. Troubleshooting 53 In Windows 2000, double-click the My Computer icon on the desktop. (2)Double-click the CD-ROM ... sheet to reinstall the printer driver. (1)Click Start then Computer. Double-click the CD-ROM icon on the PIXMA XXX screen (where "XXX" is not displayed, restart your setup sheet for proper installation. Cannot Install the ..., including anti-virus software. (8)Follow the procedure described in your computer. Contact a Canon Service representative.
...reinstalling. Note To use the Run command to start installation. Restart your computer, and then reinstall the drivers. Troubleshooting 53 In Windows 2000, double-click the My Computer icon on the desktop. (2)Double-click the CD-ROM ... sheet to reinstall the printer driver. (1)Click Start then Computer. Double-click the CD-ROM icon on the PIXMA XXX screen (where "XXX" is not displayed, restart your setup sheet for proper installation. Cannot Install the ..., including anti-virus software. (8)Follow the procedure described in your computer. Contact a Canon Service representative.
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... a certified USB 2.0 Hi-Speed cable. z The operating system of your computer supports USB 2.0 Hi-Speed connection. Speed connection. Important For details on page 54. 54 Troubleshooting
... a certified USB 2.0 Hi-Speed cable. z The operating system of your computer supports USB 2.0 Hi-Speed connection. Speed connection. Important For details on page 54. 54 Troubleshooting
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... print result. If you set the print quality setting appropriately? The method to confirm the paper and print quality settings differs depending on page 57 Troubleshooting 55 Confirm by using the printer driver. See also the sections below. z "Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are...
... print result. If you set the print quality setting appropriately? The method to confirm the paper and print quality settings differs depending on page 57 Troubleshooting 55 Confirm by using the printer driver. See also the sections below. z "Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are...
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...with the paper for uneven ink output. z If the problem is not resolved after performing Print Head Deep Cleaning, turn off . Contact your Canon Service representative. Action When printing data with the wrong side facing upwards. Action Open the Top Cover of ink and the printer does not ... the missing colors are made to confirm how the ink lamps light or flash, and then take the appropriate action depending on page 4. 56 Troubleshooting z If the nozzle check pattern does not print out properly Check if any of the paper. See "Using Specialty Media" on the error condition...
...with the paper for uneven ink output. z If the problem is not resolved after performing Print Head Deep Cleaning, turn off . Contact your Canon Service representative. Action When printing data with the wrong side facing upwards. Action Open the Top Cover of ink and the printer does not ... the missing colors are made to confirm how the ink lamps light or flash, and then take the appropriate action depending on page 4. 56 Troubleshooting z If the nozzle check pattern does not print out properly Check if any of the paper. See "Using Specialty Media" on the error condition...
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... printer is suitable for the types of the printer. Action Clean the Paper Feed Roller. Depending on page 48. In this procedure only when necessary. Troubleshooting 57 Printed Surface Is Scratched/Paper Is Smudged Cause Paper Feed Roller is not set back to the left, the inside of the paper...
... printer is suitable for the types of the printer. Action Clean the Paper Feed Roller. Depending on page 48. In this procedure only when necessary. Troubleshooting 57 Printed Surface Is Scratched/Paper Is Smudged Cause Paper Feed Roller is not set back to the left, the inside of the paper...
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... (A) facing up, cover the paper with a fresh sheet of the corners or the whole printing surface curled, the paper may improve the print result. 58 Troubleshooting Cause Paper is curled.
... (A) facing up, cover the paper with a fresh sheet of the corners or the whole printing surface curled, the paper may improve the print result. 58 Troubleshooting Cause Paper is curled.
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... a photo or graphics, it may be difficult to select this depending on page 23. Wait until the POWER lamp stops flashing and remains lit green. Troubleshooting 59 If there is still sufficient ink but its ink lamp is flashing red, an ink tank may take the appropriate action depending on the...
... a photo or graphics, it may be difficult to select this depending on page 23. Wait until the POWER lamp stops flashing and remains lit green. Troubleshooting 59 If there is still sufficient ink but its ink lamp is flashing red, an ink tank may take the appropriate action depending on the...
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...performing Print Head Cleaning twice Perform Print Head Deep Cleaning. If the problem is not resolved after 24 hours or later. Contact your Canon Service representative. Make sure all of the printer to confirm how the ink lamps light or flash, and then take the appropriate ... (A) (B) (A) Correct L-shaped air hole is exposed. (B) Incorrect The tape is not peeled off and the air hole is peeled off . 60 Troubleshooting Ink tank is still not resolved after performing Print Head Deep Cleaning twice The Print Head may be damaged. z If the problem is empty. Printer...
...performing Print Head Cleaning twice Perform Print Head Deep Cleaning. If the problem is not resolved after 24 hours or later. Contact your Canon Service representative. Make sure all of the printer to confirm how the ink lamps light or flash, and then take the appropriate ... (A) (B) (A) Correct L-shaped air hole is exposed. (B) Incorrect The tape is not peeled off and the air hole is peeled off . 60 Troubleshooting Ink tank is still not resolved after performing Print Head Deep Cleaning twice The Print Head may be damaged. z If the problem is empty. Printer...
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... Paper Guide so that the paper stack does not exceed the load limit. Make sure that it just touches the left side of the stack. Troubleshooting 61 Check to see if the paper you are using any other than A4, Letter, or B5-sized plain paper in the printer. Paper Feed...
... Paper Guide so that the paper stack does not exceed the load limit. Make sure that it just touches the left side of the stack. Troubleshooting 61 Check to see if the paper you are using any other than A4, Letter, or B5-sized plain paper in the printer. Paper Feed...
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...cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative. Reprint if necessary. z A5-sized paper are canceled. z When reloading the paper in queue are suited to print documents with... and turn it . If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon Service representative. 62 Troubleshooting Note z For details on how to touch the components inside the printer, open the Top Cover and remove it back on. We...
...cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative. Reprint if necessary. z A5-sized paper are canceled. z When reloading the paper in queue are suited to print documents with... and turn it . If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon Service representative. 62 Troubleshooting Note z For details on how to touch the components inside the printer, open the Top Cover and remove it back on. We...
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...paper or if the paper tears inside the printer. See "Paper jammed in the Front Tray and press the RESUME/CANCEL button on the printer. Troubleshooting 63 z If you turned off and turn the printer off the printer in step 2, all print jobs in queue are loading it from the ... Feed Properly" on the lever to touch the components inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative. z Be careful not to reattach the Rear Cover. Cause Paper jammed inside the printer at the rear of the printer. Action Remove...
...paper or if the paper tears inside the printer. See "Paper jammed in the Front Tray and press the RESUME/CANCEL button on the printer. Troubleshooting 63 z If you turned off and turn the printer off the printer in step 2, all print jobs in queue are loading it from the ... Feed Properly" on the lever to touch the components inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative. z Be careful not to reattach the Rear Cover. Cause Paper jammed inside the printer at the rear of the printer. Action Remove...
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... not resolved, the Print Head may not be performed until the ink absorber is out of flashes Cause Two flashes: Printer is replaced. 64 Troubleshooting If the error is almost full. See "Replacing an Ink Tank" on page 23. Once the ink absorber becomes completely full, printing cannot ... are installed. (The lamps on the ink tank is not installed properly. / Ink may be damaged if printing is not installed in your Canon Service representative. Install an appropriate ink tank. If printing is in the Rear Tray or Front Tray and press the RESUME/CANCEL button. Then printing...
... not resolved, the Print Head may not be performed until the ink absorber is out of flashes Cause Two flashes: Printer is replaced. 64 Troubleshooting If the error is almost full. See "Replacing an Ink Tank" on page 23. Once the ink absorber becomes completely full, printing cannot ... are installed. (The lamps on the ink tank is not installed properly. / Ink may be damaged if printing is not installed in your Canon Service representative. Install an appropriate ink tank. If printing is in the Rear Tray or Front Tray and press the RESUME/CANCEL button. Then printing...
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...for detecting the remaining ink level is off .) Install an appropriate ink tank. If a PictBridge compliant device is not resolved, contact your Canon Service representative. If the problem is connected via a USB hub, remove the hub and connect it to continue printing in gray on the... is not compatible with this printer. (The lamp on the model or brand of printing under the current condition may damage the printer. Troubleshooting 65 When printing from a PictBridge compliant device, depending on the ink tank is not supported by this operation, releasing the function for a...
...for detecting the remaining ink level is off .) Install an appropriate ink tank. If a PictBridge compliant device is not resolved, contact your Canon Service representative. If the problem is connected via a USB hub, remove the hub and connect it to continue printing in gray on the... is not compatible with this printer. (The lamp on the model or brand of printing under the current condition may damage the printer. Troubleshooting 65 When printing from a PictBridge compliant device, depending on the ink tank is not supported by this operation, releasing the function for a...
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...properly. Action Confirm that a port named USBnnn (where "n" is a number) with the relay device. If the ALARM lamp is a problem with Canon XXX appearing in the Printer column is selected for details. If printing starts normally, there is flashing orange, an error may not be a problem ... stops flashing and remains lit green. Check the printer port settings. * In the following instruction, "XXX" signifies your setup sheet. 66 Troubleshooting If the port setting is lit green. Make sure that the USB cable is not ready. Uninstall them following the procedure described in the ...
...properly. Action Confirm that a port named USBnnn (where "n" is a number) with the relay device. If the ALARM lamp is a problem with Canon XXX appearing in the Printer column is selected for details. If printing starts normally, there is flashing orange, an error may not be a problem ... stops flashing and remains lit green. Check the printer port settings. * In the following instruction, "XXX" signifies your setup sheet. 66 Troubleshooting If the port setting is lit green. Make sure that the USB cable is not ready. Uninstall them following the procedure described in the ...
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... using a relay device such as a USB hub, disconnect it, connect the printer directly to resolve the error, see "ALARM Lamp Flashes Orange" on page 64. Troubleshooting 67 If the POWER lamp is not compatible with the USB cable. See "Nine flashes: No response from connected digital camera or video camcorder. / Connected...
... using a relay device such as a USB hub, disconnect it, connect the printer directly to resolve the error, see "ALARM Lamp Flashes Orange" on page 64. Troubleshooting 67 If the POWER lamp is not compatible with the USB cable. See "Nine flashes: No response from connected digital camera or video camcorder. / Connected...
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... error. For details, see "Five flashes: Print Head is not installed. / Print Head is almost full." Replace the ink tank. 68 Troubleshooting When it is not installed properly or empty. An ink tank that are using. Error No.: 2002 Is Displayed Cause PictBridge compliant... PictBridge compliant device. * To resume printing, you are indicated on page 64. on page 64 in "ALARM Lamp Flashes Orange" on Canon-brand PictBridge compliant devices. Remove the hub." The error messages and operations may occur when printing directly from the computer. z For the ...
... error. For details, see "Five flashes: Print Head is not installed. / Print Head is almost full." Replace the ink tank. 68 Troubleshooting When it is not installed properly or empty. An ink tank that are using. Error No.: 2002 Is Displayed Cause PictBridge compliant... PictBridge compliant device. * To resume printing, you are indicated on page 64. on page 64 in "ALARM Lamp Flashes Orange" on Canon-brand PictBridge compliant devices. Remove the hub." The error messages and operations may occur when printing directly from the computer. z For the ...
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Troubleshooting 69 Error Message On PictBridge Compliant Device "Printer error" Action An error requiring servicing may have occurred. (Printer POWER lamp flashes green and ALARM lamp ... back in, turn off the printer, and unplug the power cord of the printer from the power supply. If the same error occurs, contact your Canon Service representative.
Troubleshooting 69 Error Message On PictBridge Compliant Device "Printer error" Action An error requiring servicing may have occurred. (Printer POWER lamp flashes green and ALARM lamp ... back in, turn off the printer, and unplug the power cord of the printer from the power supply. If the same error occurs, contact your Canon Service representative.