Network Setup Troubleshooting
Page 3
... turned on and the network device is on page 2. 2.3 Using the machine in a multiple access point setup Confirm the following the access point to use . "Troubleshooting" in the on page 1 and make sure there is no problem. • Confirm the network name/SSID of your security software is turned on wireless network devices installed in the computer. Troubles in Setup/Connections 1 Connection checklist Before you proceed to Troubleshooting, confirm the following: □ The USB cable is securely connected...
... turned on and the network device is on page 2. 2.3 Using the machine in a multiple access point setup Confirm the following the access point to use . "Troubleshooting" in the on page 1 and make sure there is no problem. • Confirm the network name/SSID of your security software is turned on wireless network devices installed in the computer. Troubles in Setup/Connections 1 Connection checklist Before you proceed to Troubleshooting, confirm the following: □ The USB cable is securely connected...
Network Setup Troubleshooting
Page 7
... message is displayed when installation of the network drive of the Card Slot. After installation is complete, to mount the Card Slot using the Canon IJ Network Tool, refer to "Using the Card Slot over a Network" in "About Network Communication" in the Card Slot. 5.7 The Enter Password dialog box is displayed during setup The Enter Password dialog box is displayed if an administrator password is set to the machine which has already been set . To disable the Windows...
... message is displayed when installation of the network drive of the Card Slot. After installation is complete, to mount the Card Slot using the Canon IJ Network Tool, refer to "Using the Card Slot over a Network" in "About Network Communication" in the Card Slot. 5.7 The Enter Password dialog box is displayed during setup The Enter Password dialog box is displayed if an administrator password is set to the machine which has already been set . To disable the Windows...
Network Setup Troubleshooting
Page 8
... the network drive. A new PIN code appears. By changing the port name, you specify the port name. After software installation is complete, remove any more computers are present, this computer is already available. c) Press the OK button. b) Select PIN method and press the OK button. c) Set the new PIN code to the access point or computer. 6 Re-setting the machine 6.1 Re-setting the machine • Restore the machine to the factory default and set...
... the network drive. A new PIN code appears. By changing the port name, you specify the port name. After software installation is complete, remove any more computers are present, this computer is already available. c) Press the OK button. b) Select PIN method and press the OK button. c) Set the new PIN code to the access point or computer. 6 Re-setting the machine 6.1 Re-setting the machine • Restore the machine to the factory default and set...
Network Setup Troubleshooting
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... uninstall software bundled with Windows Update. Specifications 1 MP980 series General Specifications Printing resolution 9600 (horizontal)* x 2400 (vertical) (dpi) * Ink droplets can be placed with Windows Vista, XP or 2000 pre-installed. Total 6,144 nozzles (PgBK 512 nozzles, Y/DyeBK each 512 nozzles, C/M/Gy each 1536 nozzles) Multiple copy Intensity adjustment Reduction/ Enlargement Copy Specifications Max 99 pages 9 positions, Auto intensity (AE copy) 25%-400% (1% unit) Scan Specifications Scanner driver TWAIN/WIA (Windows Vista and Windows XP...
... uninstall software bundled with Windows Update. Specifications 1 MP980 series General Specifications Printing resolution 9600 (horizontal)* x 2400 (vertical) (dpi) * Ink droplets can be placed with Windows Vista, XP or 2000 pre-installed. Total 6,144 nozzles (PgBK 512 nozzles, Y/DyeBK each 512 nozzles, C/M/Gy each 1536 nozzles) Multiple copy Intensity adjustment Reduction/ Enlargement Copy Specifications Max 99 pages 9 positions, Auto intensity (AE copy) 25%-400% (1% unit) Scan Specifications Scanner driver TWAIN/WIA (Windows Vista and Windows XP...
Network Setup Troubleshooting
Page 11
... Paper Support and Paper Output Tray retracted. 2 MP620 series General Specifications Printing resolution 9600 (horizontal)* x 2400 (vertical) (dpi) * Ink droplets can be placed with a pitch of 1/9600 inch at USB 1.1. *2 Maximum speed: 1.44 Mbps *3 JPEG/PNG only *4 Bluetooth connection is required. Interface USB Port: Hi-Speed USB *1 Direct Print Port: PictBridge Bluetooth v2.0 (Option) *2 *3 *4 USB flash drive LAN Port: Wired LAN: 100BASE-TX/10BASE-T Wireless LAN: IEEE802.11b/IEEE802.11g *5 Print width Acoustic noise level Operating...
... Paper Support and Paper Output Tray retracted. 2 MP620 series General Specifications Printing resolution 9600 (horizontal)* x 2400 (vertical) (dpi) * Ink droplets can be placed with a pitch of 1/9600 inch at USB 1.1. *2 Maximum speed: 1.44 Mbps *3 JPEG/PNG only *4 Bluetooth connection is required. Interface USB Port: Hi-Speed USB *1 Direct Print Port: PictBridge Bluetooth v2.0 (Option) *2 *3 *4 USB flash drive LAN Port: Wired LAN: 100BASE-TX/10BASE-T Wireless LAN: IEEE802.11b/IEEE802.11g *5 Print width Acoustic noise level Operating...
Getting Started
Page 12
... installation. • It may appear that requires a USB flash drive is supported. 10 Disable Stealth (closed network) function - If the warning message appears, set the security software to always allow access. • In an office setup, consult your network administrator. • If a screen not specified in the printed manual: Network Setup Troubleshooting. □ Note on Wired LAN Connection • A router and LAN cable are not supported. □ Notes on Network Connection • Before connecting the machine...
... installation. • It may appear that requires a USB flash drive is supported. 10 Disable Stealth (closed network) function - If the warning message appears, set the security software to always allow access. • In an office setup, consult your network administrator. • If a screen not specified in the printed manual: Network Setup Troubleshooting. □ Note on Wired LAN Connection • A router and LAN cable are not supported. □ Notes on Network Connection • Before connecting the machine...
Getting Started
Page 52
... to operate the machine and access point. For details, refer to "5.12 The Timeout error screen is displayed during WPS setup" in the printed manual: Network Setup Troubleshooting. • The WPS button may be named differently depending on the access point within two minutes. When the timeout error screen appears, refer to the manual of the machine, then the LAN settings screen returns. • A timeout error occurs if setup...
... to operate the machine and access point. For details, refer to "5.12 The Timeout error screen is displayed during WPS setup" in the printed manual: Network Setup Troubleshooting. • The WPS button may be named differently depending on the access point within two minutes. When the timeout error screen appears, refer to the manual of the machine, then the LAN settings screen returns. • A timeout error occurs if setup...
Multifunction Brochure
Page 2
... wireless 802.11b/g capability. Canon and PIXMA are trademarks of Nozzles Color: 2,048, Black: 320, Total: 2,368 Picoliter Size (Color) 1, 2 and 5 Print Resolution3 Color: Up to 9600 x 2400 dpi, Black: Up to 600 x 600 dpi Paper Sizes 4" x 6," 5" x 7," 8" x 10," Letter, Legal, U.S. #10 Envelopes Paper Tray Capacity (Plain Paper) COPY Auto Sheet Feeder: 150 Pages, Cassette: 150 Pages Copy Features 4 in 1 / 2 in 1, AE (Auto Exposure / Intensity Copy), Borderless, Face Brightener/ Fading Correction, Fit-to-Page, Image Repeat, Intensity, Manual Color Adjustment, Masking Copy, Multiple...
... wireless 802.11b/g capability. Canon and PIXMA are trademarks of Nozzles Color: 2,048, Black: 320, Total: 2,368 Picoliter Size (Color) 1, 2 and 5 Print Resolution3 Color: Up to 9600 x 2400 dpi, Black: Up to 600 x 600 dpi Paper Sizes 4" x 6," 5" x 7," 8" x 10," Letter, Legal, U.S. #10 Envelopes Paper Tray Capacity (Plain Paper) COPY Auto Sheet Feeder: 150 Pages, Cassette: 150 Pages Copy Features 4 in 1 / 2 in 1, AE (Auto Exposure / Intensity Copy), Borderless, Face Brightener/ Fading Correction, Fit-to-Page, Image Repeat, Intensity, Manual Color Adjustment, Masking Copy, Multiple...
User Manual
Page 60
... wireless LAN connection with WPS (Wi-Fi Protected Setup) or WCN (Windows Connect Now). Wireless LAN setting list Displays the wireless LAN network configurations of a computer. Read/write attribute Selects whether to the default. IPv4/IPv6 setting Configures the IP version (IPv4 or IPv6). WSD setting Switches the WSD (a network protocol supported by default. For details on setting or changing, refer to the on the machine back to use . Plain paper feed settings Selects the paper source (Rear Tray...
... wireless LAN connection with WPS (Wi-Fi Protected Setup) or WCN (Windows Connect Now). Wireless LAN setting list Displays the wireless LAN network configurations of a computer. Read/write attribute Selects whether to the default. IPv4/IPv6 setting Configures the IP version (IPv4 or IPv6). WSD setting Switches the WSD (a network protocol supported by default. For details on setting or changing, refer to the on the machine back to use . Plain paper feed settings Selects the paper source (Rear Tray...
User Manual
Page 109
... paper jam. After loading paper, be sure to specify the paper settings! See Loading Paper. You can print on the surface for optimal printing quality. Tip!: Check how to cancel printing. Page 109 of loaded paper. Press the Stop button to load the paper correctly! How to cancel printing! To load paper in Media type (or Media Type) suitable for each type of paper. Refer to "Troubleshooting" in Media type of the Operation Panel or Media Type of the printer driver has different settings for documents. Media type of the Operation Panel or Media Type...
... paper jam. After loading paper, be sure to specify the paper settings! See Loading Paper. You can print on the surface for optimal printing quality. Tip!: Check how to cancel printing. Page 109 of loaded paper. Press the Stop button to load the paper correctly! How to cancel printing! To load paper in Media type (or Media Type) suitable for each type of paper. Refer to "Troubleshooting" in Media type of the Operation Panel or Media Type of the printer driver has different settings for documents. Media type of the Operation Panel or Media Type...
User Manual
Page 639
... make sure that the Power lamp is supported. Make sure that the version number is displayed in Printer List? On the Bluetooth Settings dialog, click the help button, the version number, then make sure that the Bluetooth Devices icon is 3.00.10 or later. Make sure that the Bluetooth driver installed on the LCD of the printer. 1. Remove the Bluetooth unit from a Bluetooth compatible device is usable. Select OFF or Disable...
... make sure that the Power lamp is supported. Make sure that the version number is displayed in Printer List? On the Bluetooth Settings dialog, click the help button, the version number, then make sure that the Bluetooth Devices icon is 3.00.10 or later. Make sure that the Bluetooth driver installed on the LCD of the printer. 1. Remove the Bluetooth unit from a Bluetooth compatible device is usable. Select OFF or Disable...
User Manual
Page 667
... ink level is displayed on the LCD when checking the current ink level. Check the device connected to send data. Printing photos directly is becoming full. A communication time out occurs if an operation takes too long or if it to the machine. Replace the ink tank. With this machine. When the ink absorber becomes completely full, contact a Canon service representative. (You will need to replace a particular part of your device, you need to hold the ink used during Print Head Cleaning...
... ink level is displayed on the LCD when checking the current ink level. Check the device connected to send data. Printing photos directly is becoming full. A communication time out occurs if an operation takes too long or if it to the machine. Replace the ink tank. With this machine. When the ink absorber becomes completely full, contact a Canon service representative. (You will need to replace a particular part of your device, you need to hold the ink used during Print Head Cleaning...
User Manual
Page 671
... displayed window. In this case, contact your computer. Double-click the CD-ROM icon on your computer, then insert it again. If the icon is a problem with the Setup CD-ROM. If other discs are unable to proceed beyond the Printer Connection screen: If the installation does not start installation. If the contents of 815 pages Advanced Guide > Troubleshooting > Cannot Install the MP Drivers...
... displayed window. In this case, contact your computer. Double-click the CD-ROM icon on your computer, then insert it again. If the icon is a problem with the Setup CD-ROM. If other discs are unable to proceed beyond the Printer Connection screen: If the installation does not start installation. If the contents of 815 pages Advanced Guide > Troubleshooting > Cannot Install the MP Drivers...
User Manual
Page 689
... using a driver for details. Consult the reseller of the relay device for a different printer. In Windows, make sure that the USB cable is connect to your machine's name is flashing red, an ink tank may take longer to start printing. Check 3: Open the Scanning Unit (Cover) and check to the computer, and try printing again. Wait until printing starts. Wait until the Power lamp stops flashing and remains lit green. Replace the ink tank if ink...
... using a driver for details. Consult the reseller of the relay device for a different printer. In Windows, make sure that the USB cable is connect to your machine's name is flashing red, an ink tank may take longer to start printing. Check 3: Open the Scanning Unit (Cover) and check to the computer, and try printing again. Wait until printing starts. Wait until the Power lamp stops flashing and remains lit green. Replace the ink tank if ink...
User Manual
Page 706
... not installed. The ink tank is printing from the power supply. Check: See The remaining level of the machine back in use" "No paper" "Paper jam" "Printer cover open" "No print head" "Waste tank full"/"Ink absorber full" "No ink"/ "Ink cassette error" "Ink Error" "Hardware Error" "Printer error" Action If the machine is not installed properly or empty. Error Message On PictBridge Compliant Device "Printer in , turn off the machine, and unplug the power cord of the device. Remove the jammed paper, load new paper, press the OK button...
... not installed. The ink tank is printing from the power supply. Check: See The remaining level of the machine back in use" "No paper" "Paper jam" "Printer cover open" "No print head" "Waste tank full"/"Ink absorber full" "No ink"/ "Ink cassette error" "Ink Error" "Hardware Error" "Printer error" Action If the machine is not installed properly or empty. Error Message On PictBridge Compliant Device "Printer in , turn off the machine, and unplug the power cord of the device. Remove the jammed paper, load new paper, press the OK button...
User Manual
Page 723
Software Problems Page 723 of 815 pages Advanced Guide > Troubleshooting > Software Problems Software Problems E-mail Software Program You Want to Use Does Not Appear in the Screen for Selecting an E-mail Software Program Scanned Image Is Printed Enlarged (Reduced) Scanned Image Is Enlarged (Reduced) on the Computer Monitor Scanned Image Does Not Open Page top
Software Problems Page 723 of 815 pages Advanced Guide > Troubleshooting > Software Problems Software Problems E-mail Software Program You Want to Use Does Not Appear in the Screen for Selecting an E-mail Software Program Scanned Image Is Printed Enlarged (Reduced) Scanned Image Is Enlarged (Reduced) on the Computer Monitor Scanned Image Does Not Open Page top
User Manual
Page 728
MP Navigator EX Problems Page 728 of 815 pages Advanced Guide > Troubleshooting > MP Navigator EX Problems MP Navigator EX Problems Cannot Scan at the Correct Size Position or Size of the Image Cannot be Detected Correctly When Scanning Using the Operation Panel Document Is Placed Correctly, but the Scanned Image Is Slanted Document Is Placed Correctly, but the Orientation Changes in the Scanned Image Page top
MP Navigator EX Problems Page 728 of 815 pages Advanced Guide > Troubleshooting > MP Navigator EX Problems MP Navigator EX Problems Cannot Scan at the Correct Size Position or Size of the Image Cannot be Detected Correctly When Scanning Using the Operation Panel Document Is Placed Correctly, but the Scanned Image Is Slanted Document Is Placed Correctly, but the Orientation Changes in the Scanned Image Page top
User Manual
Page 734
... Guide > Troubleshooting > If You Cannot Resolve the Problem If You Cannot Resolve the Problem If you tried to repair or disassemble the machine yourself. Serial number: please refer to the setup manual Details of the problem What you cannot resolve the problem with any warranty regardless of whether the warranty has expired. Attempts by customers to satisfy customers. Before contacting your Canon service representative. Canon support...
... Guide > Troubleshooting > If You Cannot Resolve the Problem If You Cannot Resolve the Problem If you tried to repair or disassemble the machine yourself. Serial number: please refer to the setup manual Details of the problem What you cannot resolve the problem with any warranty regardless of whether the warranty has expired. Attempts by customers to satisfy customers. Before contacting your Canon service representative. Canon support...
User Manual
Page 737
... the Advanced Mode tab of free space is already open. Keep these steps and scan again. 1. Scanner Driver Restrictions When using it . 3. This is set to scan using the Operation Panel of the machine. Do not connect two or more machines or multifunction printers with Media Center included in full-color. Software screens may not be accessed from sleep or standby mode. If you may take time if the machine is subject to the machine may...
... the Advanced Mode tab of free space is already open. Keep these steps and scan again. 1. Scanner Driver Restrictions When using it . 3. This is set to scan using the Operation Panel of the machine. Do not connect two or more machines or multifunction printers with Media Center included in full-color. Software screens may not be accessed from sleep or standby mode. If you may take time if the machine is subject to the machine may...
User Manual
Page 750
... when installing, uninstalling or starting software. In this case, click Cancel. 2. If you to continue. Turn off the machine Important If you are using , a message prompting you are logged on the machine, and wait awhile until the connection is displayed, check that the machine and the computer are connected through a network connection, reinstall Canon IJ Network Tool. Some applications require an administrator account to scan through a cable. Install the driver At...
... when installing, uninstalling or starting software. In this case, click Cancel. 2. If you to continue. Turn off the machine Important If you are using , a message prompting you are logged on the machine, and wait awhile until the connection is displayed, check that the machine and the computer are connected through a network connection, reinstall Canon IJ Network Tool. Some applications require an administrator account to scan through a cable. Install the driver At...
