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... install the Print Head. When an error occurs in printing such as the printer is out of paper or paper jams, a troubleshooting message is a power failure or if you accidentally disconnect the power cord. Contact a Canon Customer Center. Chapter 9 Troubleshooting 113 If the Power Disconnects Unexpectedly The date and time setting on your telephone...
... install the Print Head. When an error occurs in printing such as the printer is out of paper or paper jams, a troubleshooting message is a power failure or if you accidentally disconnect the power cord. Contact a Canon Customer Center. Chapter 9 Troubleshooting 113 If the Power Disconnects Unexpectedly The date and time setting on your telephone...
User's Guide
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... "Getting the Ink Level Information" on page 98. Install the appropriate ink tank. Replace the ink tank. If the same error occurs, contact a Canon Customer Care Center. 114 Troubleshooting Chapter 9 Fast flashing (at least 5 seconds, and then release it. Using refilled ink tanks are different. An error requiring servicing might have occurred... ON the machine. After a while, plug the power cord of the machine from the power supply. Replace the ink tank, and close the Scanning Unit (Printer Cover). If printing is installed.
... "Getting the Ink Level Information" on page 98. Install the appropriate ink tank. Replace the ink tank. If the same error occurs, contact a Canon Customer Care Center. 114 Troubleshooting Chapter 9 Fast flashing (at least 5 seconds, and then release it. Using refilled ink tanks are different. An error requiring servicing might have occurred... ON the machine. After a while, plug the power cord of the machine from the power supply. Replace the ink tank, and close the Scanning Unit (Printer Cover). If printing is installed.
User's Guide
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... to turn OFF the machine. Then load paper in the Auto Sheet Feeder. Press the [OK] on your application software. Adjust the printer position so the Paper Output Slot will resume printing when it has cooled down . For details on manual Print Head alignment, see "Adjusting...machine's requirements before redoing the operation. See "Document Jams" on page 19. z A4/Letter-sized paper is jammed in the ADF. Chapter 9 Troubleshooting 115 During printing, the Print Head may not be supported depending on the machine to a strong light source. Return the Scanning Unit to a ...
... to turn OFF the machine. Then load paper in the Auto Sheet Feeder. Press the [OK] on your application software. Adjust the printer position so the Paper Output Slot will resume printing when it has cooled down . For details on manual Print Head alignment, see "Adjusting...machine's requirements before redoing the operation. See "Document Jams" on page 19. z A4/Letter-sized paper is jammed in the ADF. Chapter 9 Troubleshooting 115 During printing, the Print Head may not be supported depending on the machine to a strong light source. Return the Scanning Unit to a ...
User's Guide
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... any orange parts are left like in (A). Ink tank is continued under the ink out condition. Replace the ink tank, and close the Scanning Unit (Printer Cover). If printing is empty. When the ink lamp is low. The machine may be damaged if printing is not fully inserted. Fast flashing (about... the perforation. If ink tank is not powered on the ink tank clicks into place. Action The machine is empty, replace the ink tank. Chapter 9 Troubleshooting 119
... any orange parts are left like in (A). Ink tank is continued under the ink out condition. Replace the ink tank, and close the Scanning Unit (Printer Cover). If printing is empty. When the ink lamp is low. The machine may be damaged if printing is not fully inserted. Fast flashing (about... the perforation. If ink tank is not powered on the ink tank clicks into place. Action The machine is empty, replace the ink tank. Chapter 9 Troubleshooting 119
User's Guide
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... Type] selected matches the paper loaded. On the [Main] tab of paper. Open the Scanning Unit (Printer Cover) and check if all ink lamps light red. See "Print Head Cleaning" on the machine. 120 Troubleshooting Chapter 9 Open the [Print] dialog box. 2. Select [Quality & Media] from a computer, check ...Sheet Feeder or Cassette. Print Head nozzles clogged or shifted Print quality is not set the [Print Quality] setting to set properly. Open the printer properties dialog box. 2. Drag the [Print Quality] slide bar to check for uneven ink output. side face upwards. See "Aligning the ...
... Type] selected matches the paper loaded. On the [Main] tab of paper. Open the Scanning Unit (Printer Cover) and check if all ink lamps light red. See "Print Head Cleaning" on the machine. 120 Troubleshooting Chapter 9 Open the [Print] dialog box. 2. Select [Quality & Media] from a computer, check ...Sheet Feeder or Cassette. Print Head nozzles clogged or shifted Print quality is not set the [Print Quality] setting to set properly. Open the printer properties dialog box. 2. Drag the [Print Quality] slide bar to check for uneven ink output. side face upwards. See "Aligning the ...
User's Guide
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... dry. If you are printing multiple sets, printing may not be selected. 5. Chapter 9 Troubleshooting 121 Interrupt printing when appropriate, turn OFF the machine, and wait at least 15 minutes. Do not under [Printer List] to ensure that it matches the size of print jobs in the...page size setting from within your machine under any . z Check [Page Size] on your computer. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in the [Printer] menu. Note In Windows Me or Windows 98 Select [Purge Print Documents] in Macintosh for the deletion. ...
... dry. If you are printing multiple sets, printing may not be selected. 5. Chapter 9 Troubleshooting 121 Interrupt printing when appropriate, turn OFF the machine, and wait at least 15 minutes. Do not under [Printer List] to ensure that it matches the size of print jobs in the...page size setting from within your machine under any . z Check [Page Size] on your computer. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in the [Printer] menu. Note In Windows Me or Windows 98 Select [Purge Print Documents] in Macintosh for the deletion. ...
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...See "Copying" on the Platen Glass or in Print Area. When Copying Cause The document is Scratched 122 Troubleshooting Chapter 9 document from the popup menu. 2. Open the printer properties dialog box. 2. Select [Automatic Duplex Printing], and select [Use reduced printing] in the ADF. should be ... Platen Glass or inner side of the Clean the Platen Glass or inner side of the print data. Click [Print Area Setup] in the printer driver. In the [Print] dialog box, select [Duplex Printing & Margin] from your machine. The quality (Print quality) displayed on page ...
...See "Copying" on the Platen Glass or in Print Area. When Copying Cause The document is Scratched 122 Troubleshooting Chapter 9 document from the popup menu. 2. Open the printer properties dialog box. 2. Select [Automatic Duplex Printing], and select [Use reduced printing] in the ADF. should be ... Platen Glass or inner side of the Clean the Platen Glass or inner side of the print data. Click [Print Area Setup] in the printer driver. In the [Print] dialog box, select [Duplex Printing & Margin] from your machine. The quality (Print quality) displayed on page ...
User's Guide
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... compatible with Borderless Printing. See "Turning on the Machine" on page 23. Load three or more sheets of improvement after performing three times, contact the Canon Customer Care Center. Refer to clean the Paper Feed Rollers. If there are using Borderless Printing. See "Media Types You cannot Use" on page 18... steps 3, two times. 5. Cleaning the Paper Feed Rollers consumes them, so perform this procedure only when necessary. 1. Action Follow the steps described below to the Printer Driver Guide. 124 Troubleshooting Chapter 9 Repeat steps 3, three times.
... compatible with Borderless Printing. See "Turning on the Machine" on page 23. Load three or more sheets of improvement after performing three times, contact the Canon Customer Care Center. Refer to clean the Paper Feed Rollers. If there are using Borderless Printing. See "Media Types You cannot Use" on page 18... steps 3, two times. 5. Cleaning the Paper Feed Rollers consumes them, so perform this procedure only when necessary. 1. Action Follow the steps described below to the Printer Driver Guide. 124 Troubleshooting Chapter 9 Repeat steps 3, three times.
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...For further information on how to print the curl-corrected paper one sheet at a time. Select [Custom Settings] from [Custom Settings] in the Canon IJ Printer Utility dialog box (Macintosh), the setting is selected in (B). (A) (B) It is widened. When [Prevent paper abrasion] is also applied under direct ...the machine to prevent paper abrasion, the clearance between the Print Head and the loaded paper is recommended to log on page 126. Troubleshooting 125 Note Clear the [Prevent paper abrasion] check box once printing is curled, the paper may become dirty or the paper may ...
...For further information on how to print the curl-corrected paper one sheet at a time. Select [Custom Settings] from [Custom Settings] in the Canon IJ Printer Utility dialog box (Macintosh), the setting is selected in (B). (A) (B) It is widened. When [Prevent paper abrasion] is also applied under direct ...the machine to prevent paper abrasion, the clearance between the Print Head and the loaded paper is recommended to log on page 126. Troubleshooting 125 Note Clear the [Prevent paper abrasion] check box once printing is curled, the paper may become dirty or the paper may ...
User's Guide
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...Cause Inner Cover is not selected correctly in the printer driver. The paper stack exceeds the capacity of the Auto Sheet Feeder or Cassette. Action Close the Inner Cover completely. Should this occur, click on page 23. 126 Troubleshooting Chapter 9 Load in height). Slide the Paper ...5 mm / 0.2" in the portrait orientation regardless of the print direction of the Auto Sheet Feeder. Action Use Photo Paper Pro or other Canon specialty paper to select , then press [OK]. Additionally, the print surface may become smudged with some printing jobs despite being set correctly. ...
...Cause Inner Cover is not selected correctly in the printer driver. The paper stack exceeds the capacity of the Auto Sheet Feeder or Cassette. Action Close the Inner Cover completely. Should this occur, click on page 23. 126 Troubleshooting Chapter 9 Load in height). Slide the Paper ...5 mm / 0.2" in the portrait orientation regardless of the print direction of the Auto Sheet Feeder. Action Use Photo Paper Pro or other Canon specialty paper to select , then press [OK]. Additionally, the print surface may become smudged with some printing jobs despite being set correctly. ...
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...Be careful not to the following procedure. z If you will be ejected automatically. 2. Chapter 9 Troubleshooting 127 Cause The media type is easier. Action Ensure that of the paper loaded. Paper Jams Cause Action ... the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. z If you have turned off and turn the machine off and on...operation cancels any print jobs in progress. After removing all paper, close the Scanning Unit (Printer Cover), turn it . Slowly pull the paper out, either from the Auto Sheet Feeder...
...Be careful not to the following procedure. z If you will be ejected automatically. 2. Chapter 9 Troubleshooting 127 Cause The media type is easier. Action Ensure that of the paper loaded. Paper Jams Cause Action ... the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. z If you have turned off and turn the machine off and on...operation cancels any print jobs in progress. After removing all paper, close the Scanning Unit (Printer Cover), turn it . Slowly pull the paper out, either from the Auto Sheet Feeder...
User's Guide
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... is curled or its surface is jammed in use/Printer warming up Action Photos are incorrect. For other photo and check if it does not automatically turn the camera on, if it can be printed or not. Chapter 9 Troubleshooting 133 Note z PictBridge or Canon Bubble Jet Direct compatible digital cameras can be connected...
... is curled or its surface is jammed in use/Printer warming up Action Photos are incorrect. For other photo and check if it does not automatically turn the camera on, if it can be printed or not. Chapter 9 Troubleshooting 133 Note z PictBridge or Canon Bubble Jet Direct compatible digital cameras can be connected...
User's Guide
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...stop printing. The machine has a built-in the display on your camera to resume printing. 134 Troubleshooting Chapter 9 You will need to the Easy Setup Instructions. Close the Inner Cover if it ....tank. Select "Stop" in the display on the machine, and select "Continue"* in this machine. Printer cover open . Low ink level Slow flashing (about three seconds in red) of the machine. z ... printing. If the error still remains, the Print Head may be defective. Contact the Canon Customer Care Center. Check the print settings and select the page size that the waste ink...
...stop printing. The machine has a built-in the display on your camera to resume printing. 134 Troubleshooting Chapter 9 You will need to the Easy Setup Instructions. Close the Inner Cover if it ....tank. Select "Stop" in the display on the machine, and select "Continue"* in this machine. Printer cover open . Low ink level Slow flashing (about three seconds in red) of the machine. z ... printing. If the error still remains, the Print Head may be defective. Contact the Canon Customer Care Center. Check the print settings and select the page size that the waste ink...
User's Guide
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... ink has run out. Confirm that was once empty is low. Canon shall not be installed properly. Replace the ink tank, and close the Scanning Unit (Printer Cover). Cannot Install the MP Drivers Chapter 9 Troubleshooting 135 Install the appropriate ink tank. Ink error/No ink Hardware Error.../No ink Printer error When the ink lamp flashes fast (about three seconds) indicates...
... ink has run out. Confirm that was once empty is low. Canon shall not be installed properly. Replace the ink tank, and close the Scanning Unit (Printer Cover). Cannot Install the MP Drivers Chapter 9 Troubleshooting 135 Install the appropriate ink tank. Ink error/No ink Hardware Error.../No ink Printer error When the ink lamp flashes fast (about three seconds) indicates...
User's Guide
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... there is displayed. Reconfirm that version, and reinstall the new version. 136 Troubleshooting Chapter 9 Uninstall the old version of the software following the instructions in the manual of the software installed (Canon MultiPASS is registered as a program in the [Start] menu). If the CD...the CD-ROM icon is displayed when you have a defective Setup CD-ROM. If you insert the CDROM. Click [Start Over] on the [Printer Connection] screen. 2. Action Installation does not start installation. Click [Back] on the [Welcome] screen, then remove the CD-ROM. 5. Click...
... there is displayed. Reconfirm that version, and reinstall the new version. 136 Troubleshooting Chapter 9 Uninstall the old version of the software following the instructions in the manual of the software installed (Canon MultiPASS is registered as a program in the [Start] menu). If the CD...the CD-ROM icon is displayed when you have a defective Setup CD-ROM. If you insert the CDROM. Click [Start Over] on the [Printer Connection] screen. 2. Action Installation does not start installation. Click [Back] on the [Welcome] screen, then remove the CD-ROM. 5. Click...
User's Guide
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... than 3 meters (9.8 feet). Cause Installation procedure not followed correctly Action Follow the Easy Setup Instructions packaged with USB 2.0 Hi-Speed, the printer will operate at a lower speed provided under USB 1.1. Reinstall the MP Drivers. z The USB 2.0 Hi-Speed driver operates properly. Check ... is Slow/USB 2.0 Hi-Speed Connection Does Not Work" on your computer environment supports USB 2.0 Hi-Speed connection. Chapter 9 Troubleshooting 137 Cannot Connect to confirm the points above, contact the manufacturer of the USB 2.0 Hi-Speed driver and install it on your...
... than 3 meters (9.8 feet). Cause Installation procedure not followed correctly Action Follow the Easy Setup Instructions packaged with USB 2.0 Hi-Speed, the printer will operate at a lower speed provided under USB 1.1. Reinstall the MP Drivers. z The USB 2.0 Hi-Speed driver operates properly. Check ... is Slow/USB 2.0 Hi-Speed Connection Does Not Work" on your computer environment supports USB 2.0 Hi-Speed connection. Chapter 9 Troubleshooting 137 Cannot Connect to confirm the points above, contact the manufacturer of the USB 2.0 Hi-Speed driver and install it on your...
User's Guide
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... "Loading Documents" on the Platen Glass or in a coded speed dial. See "Setting the Telephone Line Type" on page 72). 140 Troubleshooting Chapter 9 Cannot hear the dial tone. Remove the document then reload it on page 19). Wait until the machine finishes sending it on ... Documents" on page 19). In this case, check the telephone line type setting and change it . The setting for the document. There was a printer error. z Press [ON/OFF] to the proper jack. Check that the fax number is not loaded properly. Problems Sending Faxes Cannot Send...
... "Loading Documents" on the Platen Glass or in a coded speed dial. See "Setting the Telephone Line Type" on page 72). 140 Troubleshooting Chapter 9 Cannot hear the dial tone. Remove the document then reload it on page 19). Wait until the machine finishes sending it on ... Documents" on page 19). In this case, check the telephone line type setting and change it . The setting for the document. There was a printer error. z Press [ON/OFF] to the proper jack. Check that the fax number is not loaded properly. Problems Sending Faxes Cannot Send...
User's Guide
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... is not loaded) is not selected correctly, use [Feed Switch] or the printer driver to the computer and try printing again. 146 Troubleshooting Chapter 9 Replace the cable(s) and try printing again. Wait until [COPY] stops... flashing and stays lit. If the paper source is ignored for a certain period of time, an additional message may be a problem with the device. A USB port is selected if either [USBnnn (Canon MP530 Series Printer)] or [MPUSBPRNnn (Canon MP530 Printer...
... is not loaded) is not selected correctly, use [Feed Switch] or the printer driver to the computer and try printing again. 146 Troubleshooting Chapter 9 Replace the cable(s) and try printing again. Wait until [COPY] stops... flashing and stays lit. If the paper source is ignored for a certain period of time, an additional message may be a problem with the device. A USB port is selected if either [USBnnn (Canon MP530 Series Printer)] or [MPUSBPRNnn (Canon MP530 Printer...
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... it matches the size of the page manually, follow the procedure below. Check that the printer cable is Displayed on the LCD" on . Then try printing again. Chapter 9 Troubleshooting 147 Action Check the page size setting from within your machine, and [Uninstall]. 2. If... successful, the problem may occur in the printer driver. The manual duplex printing function cannot be a problem with the ...
... it matches the size of the page manually, follow the procedure below. Check that the printer cable is Displayed on the LCD" on . Then try printing again. Chapter 9 Troubleshooting 147 Action Check the page size setting from within your machine, and [Uninstall]. 2. If... successful, the problem may occur in the printer driver. The manual duplex printing function cannot be a problem with the ...
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...menu and ensure that page again. 148 Troubleshooting Chapter 9 If [MP530] is not displayed, click [+] to the Easy Setup Instructions for cleaning is not selected in the machine. Action Ink used is absorbed in a waste ink absorber placed in the [Printer] pulldown menu of the [Print] dialog ... used for the operation. Error No.: 1700 is Displayed Cause The waste ink absorber is displayed. Canon recommends to confirm the settings. 1. Select [MP530] from the [Printer] pop-up menu. 2. When you can continue printing. Cause Action The name of the machine being sent ...
...menu and ensure that page again. 148 Troubleshooting Chapter 9 If [MP530] is not displayed, click [+] to the Easy Setup Instructions for cleaning is not selected in the machine. Action Ink used is absorbed in a waste ink absorber placed in the [Printer] pulldown menu of the [Print] dialog ... used for the operation. Error No.: 1700 is Displayed Cause The waste ink absorber is displayed. Canon recommends to confirm the settings. 1. Select [MP530] from the [Printer] pop-up menu. 2. When you can continue printing. Cause Action The name of the machine being sent ...