Request Help Users Guide
Page 2
... all trademarks or registered trademarks of companies appearing on Brother products, related documents and any means without notice. Trademarks Brother is furnished under licence agreements. Any trade names and product names of those agreements. The software described in this document is the trademark of Brother Industries, Ltd. i Information in this document is subject to...
... all trademarks or registered trademarks of companies appearing on Brother products, related documents and any means without notice. Trademarks Brother is furnished under licence agreements. Any trade names and product names of those agreements. The software described in this document is the trademark of Brother Industries, Ltd. i Information in this document is subject to...
Request Help Users Guide
Page 4
...the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to the dealer/administrator. • Customisable user and dealer/IT administrator contact information stored on the ...machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to request technical assistance from their network-connected ...
...the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to the dealer/administrator. • Customisable user and dealer/IT administrator contact information stored on the ...machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to request technical assistance from their network-connected ...
Request Help Users Guide
Page 5
Activation Use the Brother Software Licence Management Tool to send a valid licence file to the target machine. 1 You can download both tools from support.brother.com. Configuration Use the Brother Mass Deployment Tool to send a previously created JSON setting file to the target machine. 2. 1.2 Installation To install the "Request Help" solution, you must perform the following operations: 1. NOTE For a comprehensive list of all Brother machines compatible with the Brother "Request Help" solution, see your local Brother website. 4
Activation Use the Brother Software Licence Management Tool to send a valid licence file to the target machine. 1 You can download both tools from support.brother.com. Configuration Use the Brother Mass Deployment Tool to send a previously created JSON setting file to the target machine. 2. 1.2 Installation To install the "Request Help" solution, you must perform the following operations: 1. NOTE For a comprehensive list of all Brother machines compatible with the Brother "Request Help" solution, see your local Brother website. 4
Request Help Users Guide
Page 6
You can activate more information, see the Brother Software Licence Management Tool User's Guide at support.brother.com. 5 If the machines are not password-protected. 1. Make sure the information in the Confirmation dialog box is complete, the newly activated machines ... if the target machines have a valid licence file (in the list: Go to the target machine using the Brother Software Licence Management Tool. The tool lists the Brother machines on your local Brother office. 2 You can use them instead of the LIC file. 4. When the activation is correct, and then click the...
You can activate more information, see the Brother Software Licence Management Tool User's Guide at support.brother.com. 5 If the machines are not password-protected. 1. Make sure the information in the Confirmation dialog box is complete, the newly activated machines ... if the target machines have a valid licence file (in the list: Go to the target machine using the Brother Software Licence Management Tool. The tool lists the Brother machines on your local Brother office. 2 You can use them instead of the LIC file. 4. When the activation is correct, and then click the...
Basic Users Guide
Page 3
... sending and fax receiving operations) In Canada: http://www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help) Service Center Locator (USA only) For the location of a Brother authorized service center, visit http://www.brother.ca/support. Download the latest software and utilities and read FAQs and troubleshooting tips to learn...
... sending and fax receiving operations) In Canada: http://www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help) Service Center Locator (USA only) For the location of a Brother authorized service center, visit http://www.brother.ca/support. Download the latest software and utilities and read FAQs and troubleshooting tips to learn...
Basic Users Guide
Page 6
...BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF ...TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE ...
...BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF ...TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE ...
Basic Users Guide
Page 7
... to Internet services. PDF file / Brother Solutions Center 1 1 Visit solutions.brother.com/manuals. Where Is It? Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers and software for the operating system and connection type ...you are using. v Please read the Safety Instructions before you set up your machine. See troubleshooting tips. Mobile Print/Scan Guide for Brother iPrint&Scan This Guide provides useful...
... to Internet services. PDF file / Brother Solutions Center 1 1 Visit solutions.brother.com/manuals. Where Is It? Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers and software for the operating system and connection type ...you are using. v Please read the Safety Instructions before you set up your machine. See troubleshooting tips. Mobile Print/Scan Guide for Brother iPrint&Scan This Guide provides useful...
Basic Users Guide
Page 12
Table of Contents 1 General Information 1 Control Panel Overview 1 Touchscreen LCD Overview 3 How to Navigate the Touchscreen LCD 5 Access Brother Utilities (Windows 6 Uninstall the Brother Software and Drivers (Windows 6 Initial Setup...7 Set the Date and Time 7 Adjust the Machine's Volume 7 2 Paper Handling ...8 Load Paper ...8 Load Paper in the Paper Tray 8 Load ...
Table of Contents 1 General Information 1 Control Panel Overview 1 Touchscreen LCD Overview 3 How to Navigate the Touchscreen LCD 5 Access Brother Utilities (Windows 6 Uninstall the Brother Software and Drivers (Windows 6 Initial Setup...7 Set the Date and Time 7 Adjust the Machine's Volume 7 2 Paper Handling ...8 Load Paper ...8 Load Paper in the Paper Tray 8 Load ...
Basic Users Guide
Page 19
...(Windows® 8.1 and Windows Server® 2012 R2) Move your model name (if not already selected). When the Apps screen appears, tap or click (Brother Utilities). 3 Choose the operation you are using a touch-based device, swipe up the Apps screen). Click Tools in the dialog box to bring up from... the bottom of the Start screen to uninstall the software and drivers. 6 Follow the instructions in the left corner of the Start screen and click (if you want to the lower left navigation bar...
...(Windows® 8.1 and Windows Server® 2012 R2) Move your model name (if not already selected). When the Apps screen appears, tap or click (Brother Utilities). 3 Choose the operation you are using a touch-based device, swipe up the Apps screen). Click Tools in the dialog box to bring up from... the bottom of the Start screen to uninstall the software and drivers. 6 Follow the instructions in the left corner of the Start screen and click (if you want to the lower left navigation bar...
Basic Users Guide
Page 39
Use the software applications provided by Brother, or use your computer to a folder on your Brother machine. The ControlCenter4 application opens. 3 When you can use your favorite scanning application. Save Scanned Documents and Photos to a Folder as a PDF File Using ControlCenter4 ... (Windows®) There are several ways you open the ControlCenter4 application at the first time, select Advanced Mode as PDF files. 2 Click Start > All Programs > Brother > Brother Utilities, and then click the drop-down list and select your model name (if not already selected).
Use the software applications provided by Brother, or use your computer to a folder on your Brother machine. The ControlCenter4 application opens. 3 When you can use your favorite scanning application. Save Scanned Documents and Photos to a Folder as a PDF File Using ControlCenter4 ... (Windows®) There are several ways you open the ControlCenter4 application at the first time, select Advanced Mode as PDF files. 2 Click Start > All Programs > Brother > Brother Utilities, and then click the drop-down list and select your model name (if not already selected).
Basic Users Guide
Page 41
... computer. The machine scans the document. 7 Select the scan settings you want to a folder on Your Brother Machine. 4 Press [to File]. 5 If the machine is highlighted and moves to the next step. • To use Brother's ControlCenter software. 28 The icon is connected to a network, press a or b to display the computer where you...
... computer. The machine scans the document. 7 Select the scan settings you want to a folder on Your Brother Machine. 4 Press [to File]. 5 If the machine is highlighted and moves to the next step. • To use Brother's ControlCenter software. 28 The icon is connected to a network, press a or b to display the computer where you...
Basic Users Guide
Page 54
...'s Guide: PC-FAX for Windows®. Receive Faxes on Your Computer (Windows® only) Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Use Brother's PC-FAX software to the recipient. 41 Your document is sent to the Brother machine and then faxed to receive faxes on your computer, screen them, and print only those...
...'s Guide: PC-FAX for Windows®. Receive Faxes on Your Computer (Windows® only) Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Use Brother's PC-FAX software to the recipient. 41 Your document is sent to the Brother machine and then faxed to receive faxes on your computer, screen them, and print only those...
Quick Setup Guide
Page 2
7 Connect your machine and install software Windows® computer with CD-ROM drive NOTE: If the Brother screen does not appear automatically, click (Start) > Computer (My Computer). (For Windows® 8: click the (File Explorer) icon on the taskbar,...When the Wireless Device Setup screen appears, select Setup without CD-ROM drive Download the full driver and software package from the Brother Solutions Center. (Macintosh) solutions.brother.com/mac (Windows®) solutions.brother.com/windows Follow the on-screen instructions to wake up your computer. • If connection is unsuccessful...
7 Connect your machine and install software Windows® computer with CD-ROM drive NOTE: If the Brother screen does not appear automatically, click (Start) > Computer (My Computer). (For Windows® 8: click the (File Explorer) icon on the taskbar,...When the Wireless Device Setup screen appears, select Setup without CD-ROM drive Download the full driver and software package from the Brother Solutions Center. (Macintosh) solutions.brother.com/mac (Windows®) solutions.brother.com/windows Follow the on-screen instructions to wake up your computer. • If connection is unsuccessful...