Request Help Users Guide
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Table of Contents 1 Background 3 1.1 Overview ...3 1.2 Installation...4 2 Activation 5 3 Configuration 6 3.1 Creating and editing JSON files ...6 3.2 Settings ...7 3.3 Deploying the configuration file ...8 4 Usage 9 4.1 Requesting help from the machine's control panel 9 4.2 Troubleshooting ...10 Appendix 1 - Sample JSON File 11 ii
Table of Contents 1 Background 3 1.1 Overview ...3 1.2 Installation...4 2 Activation 5 3 Configuration 6 3.1 Creating and editing JSON files ...6 3.2 Settings ...7 3.3 Deploying the configuration file ...8 4 Usage 9 4.1 Requesting help from the machine's control panel 9 4.2 Troubleshooting ...10 Appendix 1 - Sample JSON File 11 ii
Request Help Users Guide
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... Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to the dealer/administrator. • Customisable user and dealer/IT administrator contact information stored ...Such requests, which include additional diagnostic information, are then emailed to a designated Brother dealer or IT administrator who can be sent to efficiently troubleshoot the user's machine. 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to request technical assistance from their ...
... Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to the dealer/administrator. • Customisable user and dealer/IT administrator contact information stored ...Such requests, which include additional diagnostic information, are then emailed to a designated Brother dealer or IT administrator who can be sent to efficiently troubleshoot the user's machine. 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to request technical assistance from their ...
Request Help Users Guide
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.... 2. 4 Usage 4.1 Requesting help from the machine's control panel If there is a problem with your Brother machine, you with your problem shortly. Your help by doing the following: 1. On your Brother machine's Online User's Guide at support.brother.com for troubleshooting tips. 9 A copy of your request will also be sent to your personal email address...
.... 2. 4 Usage 4.1 Requesting help from the machine's control panel If there is a problem with your Brother machine, you with your problem shortly. Your help by doing the following: 1. On your Brother machine's Online User's Guide at support.brother.com for troubleshooting tips. 9 A copy of your request will also be sent to your personal email address...
Request Help Users Guide
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Make sure that the machine is connected to the network and the Contact and Personal email addresses are configured correctly. If the user has agreed to Home Screen > Services > Privacy Notice. 4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to display the Privacy Notice again Solution Make sure the email settings are configured correctly. To view the privacy notice again, go to the Privacy Notice, the "Agree" button will be greyed out. 4 10
Make sure that the machine is connected to the network and the Contact and Personal email addresses are configured correctly. If the user has agreed to Home Screen > Services > Privacy Notice. 4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to display the Privacy Notice again Solution Make sure the email settings are configured correctly. To view the privacy notice again, go to the Privacy Notice, the "Agree" button will be greyed out. 4 10
Basic Users Guide
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... read FAQs and troubleshooting tips to learn how to date, check here for the latest firmware upgrade. i support.brother.com • Check here for all your machine's performance up to get the most from within that country. Calls must call 1-877-BROTHER (1-877-276-8437...379-1215 (assistance via fax) 1-877-268-9575 (test your Brother product. Brother Numbers IMPORTANT For technical help, you bought the machine. FAQs (Frequently Asked Questions) The Brother Solutions Center is our one-stop resource for Brother driver updates. • To keep your Fax Machine/Multi-Function ...
... read FAQs and troubleshooting tips to learn how to date, check here for the latest firmware upgrade. i support.brother.com • Check here for all your machine's performance up to get the most from within that country. Calls must call 1-877-BROTHER (1-877-276-8437...379-1215 (assistance via fax) 1-877-268-9575 (test your Brother product. Brother Numbers IMPORTANT For technical help, you bought the machine. FAQs (Frequently Asked Questions) The Brother Solutions Center is our one-stop resource for Brother driver updates. • To keep your Fax Machine/Multi-Function ...
Basic Users Guide
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... operations and basic machine maintenance. See troubleshooting tips. v Where Is It? In addition to information about the Print, Scan, Copy, Fax and Brother ControlCenter operations, useful information is included about accessing Internet services from the Brother machine, as well as downloading images...iPod touch, iPad, or other iOS device to your mobile device when connected to your Brother machine without installing a printer driver. Mobile Print/Scan Guide for Brother iPrint&Scan This Guide provides useful information about how to Find Them Which Guide? Printed...
... operations and basic machine maintenance. See troubleshooting tips. v Where Is It? In addition to information about the Print, Scan, Copy, Fax and Brother ControlCenter operations, useful information is included about accessing Internet services from the Brother machine, as well as downloading images...iPod touch, iPad, or other iOS device to your mobile device when connected to your Brother machine without installing a printer driver. Mobile Print/Scan Guide for Brother iPrint&Scan This Guide provides useful information about how to Find Them Which Guide? Printed...
Basic Users Guide
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vii Take a Look at support.brother.com. • Provides several ways to search! • Displays related questions for more information • Receives regular updates based on the Brother Solutions Center at our FAQs, Solutions, and Videos Online. Go to your model's FAQs & Troubleshooting page on customer feedback Since the Brother Solutions Center is updated regularly, this screen is subject to change without notice. Questions or Problems?
vii Take a Look at support.brother.com. • Provides several ways to search! • Displays related questions for more information • Receives regular updates based on the Brother Solutions Center at our FAQs, Solutions, and Videos Online. Go to your model's FAQs & Troubleshooting page on customer feedback Since the Brother Solutions Center is updated regularly, this screen is subject to change without notice. Questions or Problems?
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... Send Faxes from Your Computer 41 Receive Faxes on Your Computer (Windows® only 41 A Troubleshooting 43 Identify the Problem 43 Error and Maintenance Messages 44 Fax and Telephone Problems 50 Troubleshooting for Other Fax Problems 51 Print or Scan Problems 53 Document and Paper Jams 55 Find the... Jammed Document or Paper 55 Clear the Document Jam 55 Clear the Paper Jam 56 B Appendix ...63 How to Enter Text on Your Brother Machine 63 Supplies...65...
... Send Faxes from Your Computer 41 Receive Faxes on Your Computer (Windows® only 41 A Troubleshooting 43 Identify the Problem 43 Error and Maintenance Messages 44 Fax and Telephone Problems 50 Troubleshooting for Other Fax Problems 51 Print or Scan Problems 53 Document and Paper Jams 55 Find the... Jammed Document or Paper 55 Clear the Document Jam 55 Clear the Paper Jam 56 B Appendix ...63 How to Enter Text on Your Brother Machine 63 Supplies...65...
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... tray. • (Windows®) If you select the Load Status Monitor on your computer. • Click the Troubleshooting button to access Brother's troubleshooting website. A Troubleshooting 43 First, check the following: • The machine's power cord is connected correctly and the machine's power is ...Paper is offline. • Double-click the icon in Brother Status Monitor on Startup check box, the Status Monitor will launch automatically each time you can correct most problems yourself. A Troubleshooting Use this section to resolve problems you may encounter when using...
... tray. • (Windows®) If you select the Load Status Monitor on your computer. • Click the Troubleshooting button to access Brother's troubleshooting website. A Troubleshooting 43 First, check the following: • The machine's power cord is connected correctly and the machine's power is ...Paper is offline. • Double-click the icon in Brother Status Monitor on Startup check box, the Status Monitor will launch automatically each time you can correct most problems yourself. A Troubleshooting Use this section to resolve problems you may encounter when using...
Basic Users Guide
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... and maintenance messages are set to access the Brother Solutions Center and browse the latest FAQs from your local Brother dealer. If you cannot resolve the error, see the Online User's Guide: Error and Maintenance Messages or see: FAQs & Troubleshooting on the LCD. 2. Remove the toner cartridge...locks in the table. Find the Error Using the LCD Find the Solution 1. Follow the messages on the Brother Solutions Center at support.brother.com. Error and Maintenance Messages (MFC-L6800DW) If the LCD displays errors and your Android™ device supports the NFC feature, touch your ...
... and maintenance messages are set to access the Brother Solutions Center and browse the latest FAQs from your local Brother dealer. If you cannot resolve the error, see the Online User's Guide: Error and Maintenance Messages or see: FAQs & Troubleshooting on the LCD. 2. Remove the toner cartridge...locks in the table. Find the Error Using the LCD Find the Solution 1. Follow the messages on the Brother Solutions Center at support.brother.com. Error and Maintenance Messages (MFC-L6800DW) If the LCD displays errors and your Android™ device supports the NFC feature, touch your ...
Basic Users Guide
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... the front cover, remove the toner cartridge and drum unit assembly, and pull out all jammed paper. Error Message Cover is Open. Cover is Open. A Troubleshooting Jam 2-sided Jam Inside Jam MP Tray Jam Rear See the Online User's Guide: Clean the Corona Wire. The drum unit or the toner Remove...
... the front cover, remove the toner cartridge and drum unit assembly, and pull out all jammed paper. Error Message Cover is Open. Cover is Open. A Troubleshooting Jam 2-sided Jam Inside Jam MP Tray Jam Rear See the Online User's Guide: Clean the Corona Wire. The drum unit or the toner Remove...
Basic Users Guide
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... drum unit, and reinstall the toner cartridge back in process The output paper tray is full. Press and delete the previously stored secure print data. A Troubleshooting 47 Remove the toner cartridge and drum unit assembly. Error Message No Toner No Tray T1 No Tray T2 No Tray T3 Out of the...
... drum unit, and reinstall the toner cartridge back in process The output paper tray is full. Press and delete the previously stored secure print data. A Troubleshooting 47 Remove the toner cartridge and drum unit assembly. Error Message No Toner No Tray T1 No Tray T2 No Tray T3 Out of the...
Basic Users Guide
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... the specified time. Replace the drum unit with a new one. and set the size of its life. Choose a paper size supported by the defined tray. A Troubleshooting 49 Size mismatch The paper in the tray available for the tray. Supplies Prepare New Toner Cartridge. new drum unit. Error Message Cause Action Self...
... the specified time. Replace the drum unit with a new one. and set the size of its life. Choose a paper size supported by the defined tray. A Troubleshooting 49 Size mismatch The paper in the tray available for the tray. Supplies Prepare New Toner Cartridge. new drum unit. Error Message Cause Action Self...
Basic Users Guide
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.... Remove the protective cap from your answering machine is plugged into the EXT jack. 3. Suggestions Check all line cord connections. Set your Brother machine's Receive Mode to answer within four rings. If you are having problems receiving faxes or voice messages, set up correctly. 1. Set...has a dial tone by pressing Hook. Then lift the external telephone's handset and listen for Other Fax Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Difficulties Cannot send a fax. Troubleshooting for a dial tone.
.... Remove the protective cap from your answering machine is plugged into the EXT jack. 3. Suggestions Check all line cord connections. Set your Brother machine's Receive Mode to answer within four rings. If you are having problems receiving faxes or voice messages, set up correctly. 1. Set...has a dial tone by pressing Hook. Then lift the external telephone's handset and listen for Other Fax Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Difficulties Cannot send a fax. Troubleshooting for a dial tone.
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...the left navigation bar, and then click Scanners and Cameras. (Windows® 8) Click (Brother Utilities), and then click the drop-down list and select your machine's Wi-Fi light ...Vista®) Click (Start) > Control Panel > Hardware and Sound > Scanners and Cameras. (Windows® 7) Click (Start) > All Programs > Brother > Brother Utilities. For a Wired Network connection • Change the LAN cable for a new one . • Use a different LAN port on your machine... setting is assigned with your machine has not been connected to Your Brother Machine A Troubleshooting 53
...the left navigation bar, and then click Scanners and Cameras. (Windows® 8) Click (Brother Utilities), and then click the drop-down list and select your machine's Wi-Fi light ...Vista®) Click (Start) > Control Panel > Hardware and Sound > Scanners and Cameras. (Windows® 7) Click (Start) > All Programs > Brother > Brother Utilities. For a Wired Network connection • Change the LAN cable for a new one . • Use a different LAN port on your machine... setting is assigned with your machine has not been connected to Your Brother Machine A Troubleshooting 53
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Document Jam 2. Jam Inside 3 Close the ADF cover. Jam Rear 3. Jam 2-sided 4. A Troubleshooting If the document rips or tears, remove all small paper scraps to find it. Jam Tray 5. Clear the Document Jam The Document is Jammed under ...
Document Jam 2. Jam Inside 3 Close the ADF cover. Jam Rear 3. Jam 2-sided 4. A Troubleshooting If the document rips or tears, remove all small paper scraps to find it. Jam Tray 5. Clear the Document Jam The Document is Jammed under ...
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A Troubleshooting 3 Fan the paper stack, and then put it back in the MP tray. 4 Reload paper in and around the MP tray. 1 Pull the paper tray ...
A Troubleshooting 3 Fan the paper stack, and then put it back in the MP tray. 4 Reload paper in and around the MP tray. 1 Pull the paper tray ...
Basic Users Guide
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A Troubleshooting 6 Close the back cover until it locks in the closed position. 59 Paper is Jammed inside the Machine If the machine's control panel or the ... inside the machine. 2 Open the front cover. 4 Use both hands to cool down before touching them. WARNING HOT SURFACE The machine's internal parts will be extremely hot. Wait for the internal fan to cool the extremely hot parts inside the machine, follow these steps: 1 Leave the machine turned on for 10 minutes...
A Troubleshooting 6 Close the back cover until it locks in the closed position. 59 Paper is Jammed inside the Machine If the machine's control panel or the ... inside the machine. 2 Open the front cover. 4 Use both hands to cool down before touching them. WARNING HOT SURFACE The machine's internal parts will be extremely hot. Wait for the internal fan to cool the extremely hot parts inside the machine, follow these steps: 1 Leave the machine turned on for 10 minutes...
Basic Users Guide
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A Troubleshooting 61 Paper is Jammed in the 2-sided Tray If the machine's control panel or the Status Monitor indicates that there is a jam in the 2sided paper tray, follow these steps: 1 Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. 2 Pull...
A Troubleshooting 61 Paper is Jammed in the 2-sided Tray If the machine's control panel or the Status Monitor indicates that there is a jam in the 2sided paper tray, follow these steps: 1 Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. 2 Pull...
Basic Users Guide
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T TAD (Telephone Answering Device), external 30, 37 Troubleshooting 43 document and paper jams 55 error and maintenance messages ..44 fax and telephone problems ...........50 print or scan problems 53 V Voice Mail 32, 37 VoIP systems 30, 37 Volume 7 W Warranty is in the box Notice of disclaimer iv 67 C Index
T TAD (Telephone Answering Device), external 30, 37 Troubleshooting 43 document and paper jams 55 error and maintenance messages ..44 fax and telephone problems ...........50 print or scan problems 53 V Voice Mail 32, 37 VoIP systems 30, 37 Volume 7 W Warranty is in the box Notice of disclaimer iv 67 C Index