Users Manual - English
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...troubleshooting tips, and go to the "Solutions" section to learn how to get the most efficient way to your receipt; ■ may serve as the original owner of a Brother authorized service center, call 1-877-BROTHER. BROTHER NUMBERS i Brother... questions (FAQs) The Brother Solutions Center is our one-stop resource for all your Brother product. and, ■...Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you in the event of a Brother authorized service center, call the country where you bought the MFC...
...troubleshooting tips, and go to the "Solutions" section to learn how to get the most efficient way to your receipt; ■ may serve as the original owner of a Brother authorized service center, call 1-877-BROTHER. BROTHER NUMBERS i Brother... questions (FAQs) The Brother Solutions Center is our one-stop resource for all your Brother product. and, ■...Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you in the event of a Brother authorized service center, call the country where you bought the MFC...
Users Manual - English
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... only 11-4 For your safety 11-4 Disconnect device 11-4 LAN connection 11-4 International ENERGY STAR® Compliance Statement 11-5 Laser safety 11-5 FDA regulations 11-6 Important safety instructions 11-7 Trademarks 11-9 Shipment of the MFC 11-9 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Original document jams 12-4 Paper jams 12-5 If you...
... only 11-4 For your safety 11-4 Disconnect device 11-4 LAN connection 11-4 International ENERGY STAR® Compliance Statement 11-5 Laser safety 11-5 FDA regulations 11-6 Important safety instructions 11-7 Trademarks 11-9 Shipment of the MFC 11-9 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Original document jams 12-4 Paper jams 12-5 If you...
Users Manual - English
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... the toner cartridge with a new one. (See Replacing the toner cartridge on and try to print again. INTRODUCTION 1 - 8 Check the LCD message. (See Troubleshooting on page 12-1.) Memory is full. (See Error messages on page 12-1.) Check the LCD message. (See Troubleshooting on , please call Brother Customer Service at: 1-800-284... of memory Other errors Description Follow the steps below. 1. Turn off or the MFC is in Canada). If you cannot clear the error and still see the Red back light color after turning the MFC back on page 12-1.) When the power switch is off the power switch. 2....
... the toner cartridge with a new one. (See Replacing the toner cartridge on and try to print again. INTRODUCTION 1 - 8 Check the LCD message. (See Troubleshooting on page 12-1.) Memory is full. (See Error messages on page 12-1.) Check the LCD message. (See Troubleshooting on , please call Brother Customer Service at: 1-800-284... of memory Other errors Description Follow the steps below. 1. Turn off or the MFC is in Canada). If you cannot clear the error and still see the Red back light color after turning the MFC back on page 12-1.) When the power switch is off the power switch. 2....
Users Manual - English
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...can correct most common error messages are shown below . 1. then replace the drum unit with a new one , follow the steps below . If LCD still shows this happens, your MFC identifies the problem and displays an error message. Check Original The original documents were not inserted or fed properly... page 4-6.) 12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Load the appropriate size paper or change the default setting. (See Setting the Paper Size on page 12-4. ACTION Use the drum unit until you set in the paper tray. -OR- Calls must call the Brother fax back system (USA only...
...can correct most common error messages are shown below . 1. then replace the drum unit with a new one , follow the steps below . If LCD still shows this happens, your MFC identifies the problem and displays an error message. Check Original The original documents were not inserted or fed properly... page 4-6.) 12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Load the appropriate size paper or change the default setting. (See Setting the Paper Size on page 12-4. ACTION Use the drum unit until you set in the paper tray. -OR- Calls must call the Brother fax back system (USA only...
Users Manual - English
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... for it to Off. You Set Distinctive Ring to cool. Turn the MFC power on . Fuser Error Turn off and on and off and on page 7-3.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 Set up the One-Touch or Speed-Dial number. (See Storing One-Touch Dial numbers on page 7-1 and Storing Speed-Dial numbers on... ADF. If the LCD still shows Fuser Error or changes to poll a fax machine that is open. In USA: 1-800-284-4329 In Canada: 1-877-BROTHER No The number you will pause its current print job and go into cooling down mode, you dialed does not answer or is not in...
... for it to Off. You Set Distinctive Ring to cool. Turn the MFC power on . Fuser Error Turn off and on and off and on page 7-3.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 Set up the One-Touch or Speed-Dial number. (See Storing One-Touch Dial numbers on page 7-1 and Storing Speed-Dial numbers on... ADF. If the LCD still shows Fuser Error or changes to poll a fax machine that is open. In USA: 1-800-284-4329 In Canada: 1-877-BROTHER No The number you will pause its current print job and go into cooling down mode, you dialed does not answer or is not in...
Users Manual - English
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... the MFC. Open the front cover. Please call Brother Customer Service and tell them the Machine Error number: In USA: 1-800-284-4329 In Canada: 1-877-BROTHER Toner cartridge is telling you can 't store data in Software User's Guide on page 12-5. Order a new toner cartridge now. 12 - 3 TROUBLESHOOTING AND...10-3.) -OR- Add an optional memory. (See Memory board on page 13-1.) The paper is not possible. Replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 10-3.) (Copy operation in process) Press Stop and wait until the other operations in the memory. (...
... the MFC. Open the front cover. Please call Brother Customer Service and tell them the Machine Error number: In USA: 1-800-284-4329 In Canada: 1-877-BROTHER Toner cartridge is telling you can 't store data in Software User's Guide on page 12-5. Order a new toner cartridge now. 12 - 3 TROUBLESHOOTING AND...10-3.) -OR- Add an optional memory. (See Memory board on page 13-1.) The paper is not possible. Replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 10-3.) (Copy operation in process) Press Stop and wait until the other operations in the memory. (...
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 NO! Original document jams If the original document is jammed follow the steps below. OK! 3 Close the control panel cover. 4 Press Stop/Exit. Original document was not inserted or fed properly, or was too long. 1 Open the control panel cover. 2 Carefully pull the original document toward the front of the MFC.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 NO! Original document jams If the original document is jammed follow the steps below. OK! 3 Close the control panel cover. 4 Press Stop/Exit. Original document was not inserted or fed properly, or was too long. 1 Open the control panel cover. 2 Carefully pull the original document toward the front of the MFC.
Users Manual - English
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... when using the optional lower tray unit, check for correct installation of the upper paper tray. ■ Always remove all paper from feeding through the MFC at one time and reduces paper jams. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE When you have just used the MFC, some parts inside the MFC are extremely hot.
... when using the optional lower tray unit, check for correct installation of the upper paper tray. ■ Always remove all paper from feeding through the MFC at one time and reduces paper jams. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE When you have just used the MFC, some parts inside the MFC are extremely hot.
Users Manual - English
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1 Pull the paper tray completely out of the MFC. 2 Pull the jammed paper up and out of the MFC. 3 Press the cover release button and then open the front cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6
1 Pull the paper tray completely out of the MFC. 2 Pull the jammed paper up and out of the MFC. 3 Press the cover release button and then open the front cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6
Users Manual - English
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If the jammed paper can not be pulled out easily, turn the jam dial towards you as you cannot remove the drum unit and toner cartridge assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper out of the MFC. 4 Pull out the drum unit and toner cartridge assembly. Pull the jammed paper up and out of the paper tray. If you gently pull the paper out. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
If the jammed paper can not be pulled out easily, turn the jam dial towards you as you cannot remove the drum unit and toner cartridge assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper out of the MFC. 4 Pull out the drum unit and toner cartridge assembly. Pull the jammed paper up and out of the paper tray. If you gently pull the paper out. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Users Manual - English
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WARNING To prevent damage to Step 7. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8 Print a few copies of the test page until the scattering of the fuser unit. If the paper jam can be cleared, go to the MFC caused by static electricity, do not touch the electrodes shown in the following diagram. 5 Open the back output tray. Pull the jammed paper out of toner stops. If you have to pull the paper toward the back of the MFC, the fuser may get dirty with toner powder and it may scatter on the next printouts.
WARNING To prevent damage to Step 7. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8 Print a few copies of the test page until the scattering of the fuser unit. If the paper jam can be cleared, go to the MFC caused by static electricity, do not touch the electrodes shown in the following diagram. 5 Open the back output tray. Pull the jammed paper out of toner stops. If you have to pull the paper toward the back of the MFC, the fuser may get dirty with toner powder and it may scatter on the next printouts.
Users Manual - English
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Wait for the MFC to cool down before you have just used the MFC, some internal parts of the MFC are extremely HOT! Jam Clear Cover (Fuser Cover) Back Output Tray 7 Close the jam clear cover (fuser cover). Pull the jammed paper out of the fuser unit. Close the back output tray. 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE WARNING After you touch the internal parts of the MFC. Back view 6 Open the jam clear cover (fuser cover). HOT!
Wait for the MFC to cool down before you have just used the MFC, some internal parts of the MFC are extremely HOT! Jam Clear Cover (Fuser Cover) Back Output Tray 7 Close the jam clear cover (fuser cover). Pull the jammed paper out of the fuser unit. Close the back output tray. 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE WARNING After you touch the internal parts of the MFC. Back view 6 Open the jam clear cover (fuser cover). HOT!
Users Manual - English
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Then put the toner cartridge back in the drum unit. 9 Put the drum unit and toner cartridge assembly back in the MFC. 10 Put the paper tray in the MFC. 11 Close the front cover. Take out the jammed paper if there is any inside the drum unit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 8 Push the lock lever down and take the toner cartridge out of the drum unit.
Then put the toner cartridge back in the drum unit. 9 Put the drum unit and toner cartridge assembly back in the MFC. 10 Put the paper tray in the MFC. 11 Close the front cover. Take out the jammed paper if there is any inside the drum unit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 8 Push the lock lever down and take the toner cartridge out of the drum unit.
Users Manual - English
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... answer when called. Your MFC's primary corona wire for a dial tone. If the problem continues, call Brother Customer Service at the machine and wall jack. You may get an additional blank page, make sure that auto reduction setting is still a problem, call your Telephone Company. 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Change Tone...
... answer when called. Your MFC's primary corona wire for a dial tone. If the problem continues, call Brother Customer Service at the machine and wall jack. You may get an additional blank page, make sure that auto reduction setting is still a problem, call your Telephone Company. 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Change Tone...
Users Manual - English
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...a fax so it is dirty. (See Cleaning the scanner on an external or extension phone, press your MFC may create a problem sending or receiving fax data. For Example: Your Brother MFC handles the Caller ID subscriber services. The other custom service and its signal comes through the line while your...phone line. Try avoiding this problem. However, if you send a PC FAX message and get 'RESULT:NG' or, on page 12-24.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 Clean them both. (See Cleaning the scanner on page 12-22 and Cleaning the drum unit on the Transmission ...
...a fax so it is dirty. (See Cleaning the scanner on an external or extension phone, press your MFC may create a problem sending or receiving fax data. For Example: Your Brother MFC handles the Caller ID subscriber services. The other custom service and its signal comes through the line while your...phone line. Try avoiding this problem. However, if you send a PC FAX message and get 'RESULT:NG' or, on page 12-24.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 Clean them both. (See Cleaning the scanner on page 12-22 and Cleaning the drum unit on the Transmission ...
Users Manual - English
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...Details' tab. Select the properties of an original document. Make sure the MFC is Busy" or "MFC Connect Failure" Error Message appears. Parallel Port Mode - The MFC cannot print full pages of the 'Brother MFC-8220 or MFC-8220 (USB) Printer'. Reduce the graphic quality, the number of pages correctly,...sure the Brother TWAIN driver is selected as , drivers for this. DIFFICULTY Printer Difficulties The MFC does not print. The MFC prints unexpectedly or it off and then on the screen but do not appear when I view my document on again. ECP 12 - 13 TROUBLESHOOTING AND ROUTINE...
...Details' tab. Select the properties of an original document. Make sure the MFC is Busy" or "MFC Connect Failure" Error Message appears. Parallel Port Mode - The MFC cannot print full pages of the 'Brother MFC-8220 or MFC-8220 (USB) Printer'. Reduce the graphic quality, the number of pages correctly,...sure the Brother TWAIN driver is selected as , drivers for this. DIFFICULTY Printer Difficulties The MFC does not print. The MFC prints unexpectedly or it off and then on the screen but do not appear when I view my document on again. ECP 12 - 13 TROUBLESHOOTING AND ROUTINE...
Users Manual - English
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... it . Reduce the amount of the NC-9100h are smeared. The MFC does not feed paper Reinsert the paper firmly, load one sheet at a time. The Paper Type setting may be too thick or have loaded the Brother software, the PC will not work unless you use. (See Setting ...diagnosing problems. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 To turn it back on the CD-ROM.) Network Difficulties I use plain paper, envelopes, transparencies and labels that suits the media type you restart your PC and you are made for laser machines. (See About paper on your MFC is plugged into...
... it . Reduce the amount of the NC-9100h are smeared. The MFC does not feed paper Reinsert the paper firmly, load one sheet at a time. The Paper Type setting may be too thick or have loaded the Brother software, the PC will not work unless you use. (See Setting ...diagnosing problems. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 To turn it back on the CD-ROM.) Network Difficulties I use plain paper, envelopes, transparencies and labels that suits the media type you restart your PC and you are made for laser machines. (See About paper on your MFC is plugged into...
Users Manual - English
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... driver, or use paper that meets our specifications. Improving the print quality This section provides information on page 12-30.) 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Rough-surfaced paper or thick print media may be damaged. Make sure that meets our specifications. Rough-surfaced paper may cause... clear the problem by cleaning the primary corona wire inside the drum unit by sliding the blue tab. Turn off Toner Save mode in the MFC itself. (See Toner Save on page 4-11.) Try installing a new toner cartridge. (See Replacing the toner cartridge on page 12-25.) Try...
... driver, or use paper that meets our specifications. Improving the print quality This section provides information on page 12-30.) 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Rough-surfaced paper or thick print media may be damaged. Make sure that meets our specifications. Rough-surfaced paper may cause... clear the problem by cleaning the primary corona wire inside the drum unit by sliding the blue tab. Turn off Toner Save mode in the MFC itself. (See Toner Save on page 4-11.) Try installing a new toner cartridge. (See Replacing the toner cartridge on page 12-25.) Try...
Users Manual - English
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.... The MFC adjusts the modem speed for compatibility with your phone line. High temperatures and high humidity will cause paper to select Miscellaneous 2.Compatibility Normal, Basic (or High). Also, try rotating the paper 180° in the paper tray. The drum unit is a consumable item and it is loaded properly. TROUBLESHOOTING AND...
.... The MFC adjusts the modem speed for compatibility with your phone line. High temperatures and high humidity will cause paper to select Miscellaneous 2.Compatibility Normal, Basic (or High). Also, try rotating the paper 180° in the paper tray. The drum unit is a consumable item and it is loaded properly. TROUBLESHOOTING AND...
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Leave the toner cartridge installed in the drum unit. 12 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE Packing and shipping the MFC Whenever you may void your machine. If you do not pack the MFC correctly, you transport the MFC, use the packing materials that came with your warranty. 1 Turn the MFC power switch off. 2 Unplug the MFC from the telephone wall jack. 3 Unplug the MFC from the AC power outlet. 4 Unplug the parallel and USB cable from the MFC, if it is connected. 5 Open the front cover. 6 Remove the drum unit and toner cartridge assembly.
Leave the toner cartridge installed in the drum unit. 12 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE Packing and shipping the MFC Whenever you may void your machine. If you do not pack the MFC correctly, you transport the MFC, use the packing materials that came with your warranty. 1 Turn the MFC power switch off. 2 Unplug the MFC from the telephone wall jack. 3 Unplug the MFC from the AC power outlet. 4 Unplug the parallel and USB cable from the MFC, if it is connected. 5 Open the front cover. 6 Remove the drum unit and toner cartridge assembly.