Brother International HL-L3295CDW Support and Manuals
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Popular Brother International HL-L3295CDW Manual Pages
Request Help Users Guide - Page 2
...respective companies. No part of this publication can be used or copied only in accordance with the terms of Brother Industries, Ltd. Copyright
Copyright © 2019 Brother Industries, Ltd. ...screens in this document are all trademarks or registered trademarks of companies appearing on Brother products, related documents and any means without notice.
Trademarks
Any trade names and...
Request Help Users Guide - Page 3
... JSON Files
7
Sample JSON file for a single contact entry 7 Sample JSON file for multiple contact entries (supported models only 9 Table of Contents
1 Background
1
2 Configuration
2
2.1 Creating and editing JSON files ...2 2.2 Settings ...3 2.3 Deploying the configuration file ...4
3 Usage
6
3.1 Requesting help from the machine's control panel 6 3.2 Troubleshooting ...6
Appendix -
Request Help Users Guide - Page 4
... users to efficiently troubleshoot the user's machine.
For a comprehensive list of all Brother machines compatible with the Brother "Request Help" solution, contact your local Brother office. Features
• Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can send licence codes to
the...
Request Help Users Guide - Page 5
...sample JSON files. The following setting categories are supported:
Category services_mail contact_info personal_info privacy_policy request_help
Description The Services email server settings The details of the recipient of service requests The details of the sender of service requests The privacy notice settings The Request Help solution's settings
See Appendix for tracking)
"schema_revision...
Request Help Users Guide - Page 6
...
Specify the email address used by the target
machine to send service requests.
2.2.2 Contact information
Name contact_name
contact_phone_num
contact_email_address
Description The name of the recipient of service requests (up to 20 digits and the following symbols: *, #, -). If your model supports a multiple contact entry JSON file and you want under "contact_info". Values...
Request Help Users Guide - Page 7
... errors to 255 alphanumeric characters or symbols). Run the Brother Mass Deployment Tool.
Each rule must be sent in the list, click the Add devices button.
3. If the machine is in the Settings File column. Values: "plaintext", "xml", "csv". models only)
contact_email_address The email address of the recipient of service requests
(up to apply the settings...
Request Help Users Guide - Page 8
... settings to password-protected machines, enter their passwords in the Device Password column.
6.
If you want, and then click the Send button to the settings originally set at support.brother.com. To remove this software solution and associated personal information from the machine, reset the machine's settings to finish. For more information, see your machine's Online User's Guide...
Request Help Users Guide - Page 9
... think there is an error, see your machine's home screen, press Services. 2.
3 Usage
3.1 Requesting help from the machine's control panel
If there is a problem with your problem shortly.
No errors have requested help by the machine. On your Brother machine's Online User's Guide and FAQs support.brother.com for troubleshooting information. Your Brother dealer or IT administrator...
Quick Setup Guide - Page 1
... latest manuals are available at support.brother.com.
Record this number for this Quick Setup Guide for the correct installation procedure. You must purchase the correct interface cable if you require one.
• USB cable We recommend using a USB 2.0 cable (Type A/B) that is no more than 6 feet (2 meters) long.
• Network cable (HL-L3240CDW / HL-L3280CDW / HL-L3295CDW / HL-L8245CDW...
Quick Setup Guide - Page 2
... (Password) on -screen instructions and prompts. Find your machine and computer, and then go to select your machine supports. Follow the Touchscreen instructions.
For detailed machine information and product specifications, see the Online User's Guide at support.brother.com/manuals.
© 2023 Brother Industries, Ltd.
Wired network USB connection
Disconnect the cable.
If setup...
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