TravelMate 6593 Service Guide
Page 7
... 42 Boot 46 Exit 47 BIOS Flash Utility 48 Remove HDD/BIOS Utility 49 Machine Disassembly and Replacement 53 Disassembly Requirements 53 General Information 54 Pre-disassembly Instructions 54 Disassembly Process 54 External Module Disassembly Process 55 External Modules Disassembly Flowchart 55 Removing the Battery Pack 56 Removing the SD dummy card 57 Removing the PC and ExpressCard dummy cards 58 Removing the Optical Drive Module 59 Removing the Lower Cover 60 Removing the DIMM 62 Removing the Hard Disk Drive Module 63 Removing the Expansion Slots Cover 65 Removing the...
... 42 Boot 46 Exit 47 BIOS Flash Utility 48 Remove HDD/BIOS Utility 49 Machine Disassembly and Replacement 53 Disassembly Requirements 53 General Information 54 Pre-disassembly Instructions 54 Disassembly Process 54 External Module Disassembly Process 55 External Modules Disassembly Flowchart 55 Removing the Battery Pack 56 Removing the SD dummy card 57 Removing the PC and ExpressCard dummy cards 58 Removing the Optical Drive Module 59 Removing the Lower Cover 60 Removing the DIMM 62 Removing the Hard Disk Drive Module 63 Removing the Expansion Slots Cover 65 Removing the...
TravelMate 6593 Service Guide
Page 8
... Error Messages 113 Phoenix BIOS Beep Codes 116 Index of Symptom-to-FRU Error Message 121 Intermittent Problems 125 Undetermined Problems 126 Jumper and Connector Locations 127 Top and Bottom View 127 Clearing Password Check and BIOS Recovery 128 Clearing Password Check 128 BIOS Recovery by Crisis Disk 129 FRU (Field Replaceable Unit) List 131 TravelMate 6593 Series Exploded Diagram 132 Model Definition and Configuration 140 TravelMate 6593 Series 140 Test Compatible Components 163 Microsoft® Windows® Vista...
... Error Messages 113 Phoenix BIOS Beep Codes 116 Index of Symptom-to-FRU Error Message 121 Intermittent Problems 125 Undetermined Problems 126 Jumper and Connector Locations 127 Top and Bottom View 127 Clearing Password Check and BIOS Recovery 128 Clearing Password Check 128 BIOS Recovery by Crisis Disk 129 FRU (Field Replaceable Unit) List 131 TravelMate 6593 Series Exploded Diagram 132 Model Definition and Configuration 140 TravelMate 6593 Series 140 Test Compatible Components 163 Microsoft® Windows® Vista...
TravelMate 6593 Service Guide
Page 21
... certain models) Three productivity keys give users one-touch access to work. K Lock key - If the laptop is charging. 2. minimizes open application windows and prepares the display for a more secure, smarter and easier way to protection and manageability features for impressive presentations. The front panel indicators are application buttons. Indicates the computer's power status. Fully charged: The light shows green when in AC mode. runs the Windows® lock function to lock the notebook when you only need...
... certain models) Three productivity keys give users one-touch access to work. K Lock key - If the laptop is charging. 2. minimizes open application windows and prepares the display for a more secure, smarter and easier way to protection and manageability features for impressive presentations. The front panel indicators are application buttons. Indicates the computer's power status. Fully charged: The light shows green when in AC mode. runs the Windows® lock function to lock the notebook when you only need...
TravelMate 6593 Service Guide
Page 26
... Increases the sound volume (only for certain models). 16 Chapter 1 Decreases the screen brightness. Switches display output between the display screen, external monitor (if connected) and both. Increases the screen brightness. To activate hot keys, press and hold the key before pressing the other key in Acer Empowering Technology. Hotkey + + + + + + + + + < > + < > + < > + < > Icon Function Hotkey help Acer eSettings Acer ePower Management Sleep Display toggle Screen blank Touchpad toggle Speaker toggle Brightness up Brightness down Volume up Volume down...
... Increases the sound volume (only for certain models). 16 Chapter 1 Decreases the screen brightness. Switches display output between the display screen, external monitor (if connected) and both. Increases the screen brightness. To activate hot keys, press and hold the key before pressing the other key in Acer Empowering Technology. Hotkey + + + + + + + + + < > + < > + < > + < > Icon Function Hotkey help Acer eSettings Acer ePower Management Sleep Display toggle Screen blank Touchpad toggle Speaker toggle Brightness up Brightness down Volume up Volume down...
TravelMate 6593 Service Guide
Page 31
... you lose the password, the Master Password is conveniently integrated with Windows Explorer as a shell extension for quick data encryption/decryption and also supports on-the-fly file encryption for certain models) Acer eDataSecurity Management is the unique key that protects your files from being accessed by default. NOTE: The password used to access the Personal Secure Disk (PSD). If you can use this password to encrypt...
... you lose the password, the Master Password is conveniently integrated with Windows Explorer as a shell extension for quick data encryption/decryption and also supports on-the-fly file encryption for certain models) Acer eDataSecurity Management is the unique key that protects your files from being accessed by default. NOTE: The password used to access the Personal Secure Disk (PSD). If you can use this password to encrypt...
TravelMate 6593 Service Guide
Page 47
... change boot device without entering BIOS Setup Utility, please set to "disabled". To activate the BIOS Utility, press F2 during POST to enter multi-boot menu. Press during POST (when "Press to enter Setup" message is prompted on the bottom of F12 Boot Menu is set the parameter to "enabled". In this utility. Your computer is a hardware configuration program built into your computer's BIOS (Basic Input/ Output System). The default parameter of screen). Information Phoenix SecureCore(tm) Setup Utility...
... change boot device without entering BIOS Setup Utility, please set to "disabled". To activate the BIOS Utility, press F2 during POST to enter multi-boot menu. Press during POST (when "Press to enter Setup" message is prompted on the bottom of F12 Boot Menu is set the parameter to "enabled". In this utility. Your computer is a hardware configuration program built into your computer's BIOS (Basic Input/ Output System). The default parameter of screen). Information Phoenix SecureCore(tm) Setup Utility...
TravelMate 6593 Service Guide
Page 49
... field displays the asset tag number of HDD installed on primary IDE master. This field shows the model name of the Optical device installed in software construction, standardized by the Open Software Foundation (OSF) as part of this unit. Information Phoenix SecureCore(tm) Setup Utility Main Security Boot Exit CPU Type: CPU Speed: IDE0 Model Name: IDE0 Serial Number: ATAPI Model Name: System BIOS Version: VGA BIOS Version: KBC Version: Serial Number: Asset Tag Number: Product...
... field displays the asset tag number of HDD installed on primary IDE master. This field shows the model name of the Optical device installed in software construction, standardized by the Open Software Foundation (OSF) as part of this unit. Information Phoenix SecureCore(tm) Setup Utility Main Security Boot Exit CPU Type: CPU Speed: IDE0 Model Name: IDE0 Serial Number: ATAPI Model Name: System BIOS Version: VGA BIOS Version: KBC Version: Serial Number: Asset Tag Number: Product...
TravelMate 6593 Service Guide
Page 53
... the BIOS Setup Utility from unauthorized access. When user password is required or not while the events defined in this screen. Option Clear or Set Clear or Set Clear or Set Disabled or Enabled NOTE: When you have three tries before the system halts. Use the "w" and "y" keys to enter a password, you are all requires the Supervisor password for changes and should be grayed out if the user password was used to "Set". 4. Type a password in the "Confirm New Password...
... the BIOS Setup Utility from unauthorized access. When user password is required or not while the events defined in this screen. Option Clear or Set Clear or Set Clear or Set Disabled or Enabled NOTE: When you have three tries before the system halts. Use the "w" and "y" keys to enter a password, you are all requires the Supervisor password for changes and should be grayed out if the user password was used to "Set". 4. Type a password in the "Confirm New Password...
TravelMate 6593 Service Guide
Page 54
... then sets the Supervisor Password parameter to "Set". 5. Changing a Password 1. The Set Password box appears: 2. Press e. After setting the password, the computer sets the User Password parameter to "Clear". 4. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. Type the current password in the Enter New Password and Confirm New Password fields. When you are done, press u to save the changes and exit the BIOS Setup Utility. The password setting is OK, the screen will display as...
... then sets the Supervisor Password parameter to "Set". 5. Changing a Password 1. The Set Password box appears: 2. Press e. After setting the password, the computer sets the User Password parameter to "Clear". 4. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. Type the current password in the Enter New Password and Confirm New Password fields. When you are done, press u to save the changes and exit the BIOS Setup Utility. The password setting is OK, the screen will display as...
TravelMate 6593 Service Guide
Page 57
... utility without saving setup data to CMOS. Information Phoenix SecureCore(tm) Setup Utility Main Security Boot Exit Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Item Specific Help Exit System Setup and save your changes to CMOS. Parameter Exit Saving Changes Exit Discarding Changes Load Setup Default Discard Changes Save Changes Description Exit System Setup and save your changes to CMOS. F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter...
... utility without saving setup data to CMOS. Information Phoenix SecureCore(tm) Setup Utility Main Security Boot Exit Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Item Specific Help Exit System Setup and save your changes to CMOS. Parameter Exit Saving Changes Exit Discarding Changes Load Setup Default Discard Changes Save Changes Description Exit System Setup and save your changes to CMOS. F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter...
TravelMate 6593 Service Guide
Page 59
Key in "0KJFN42" or "UVEIQ96" to solve HDD password locked problem, you key in wrong HDD password for three time, "HDD password error code" would display on the screen. Choose one upper-case string K Reboot system and key in "hdd_pw 15494 0" 2. Select "2" 3. Chapter 2 49 K If you need to HDD user password. See the image below. Remove HDD/BIOS Utility This section provide you with removing HDD/BIOS method: Remove HDD Password: K If you can run HDD_PW.EXE 1.
Key in "0KJFN42" or "UVEIQ96" to solve HDD password locked problem, you key in wrong HDD password for three time, "HDD password error code" would display on the screen. Choose one upper-case string K Reboot system and key in "hdd_pw 15494 0" 2. Select "2" 3. Chapter 2 49 K If you need to HDD user password. See the image below. Remove HDD/BIOS Utility This section provide you with removing HDD/BIOS method: Remove HDD Password: K If you can run HDD_PW.EXE 1.
TravelMate 6593 Service Guide
Page 65
... servicing. EXTERNAL MODULE DISASSEMBLY TURN OFF POWER AND PERIPHERALS UNPLUG POWER CABLES REMOVE BATTERY PACK SIM CARD PC DUMMY CARD Captive Screwx3 Cx4 SD DUMMY CARD LOWER COVER ExpressCard DUMMY CARD Captive Screwx1 EXPANSION SLOT COVER ODD Module DIMM MODULES Ax2 HDD MODULE Ex2 HARD DISK BRACKET HARD DISK DRIVE Bx1 3G BOARD MODULE Bx1 MODEM BOARD MODULE Ax1, Bx2 Bx1 OPTICAL DISK WLAN BOARD DRIVE MODULE OPTICAL LOCKER BRACKET Screw List Item A B C E G Screw M2 x L3 M2 x L4 M2.5 x L6 M3 x L4 M2 X L4 Color Black...
... servicing. EXTERNAL MODULE DISASSEMBLY TURN OFF POWER AND PERIPHERALS UNPLUG POWER CABLES REMOVE BATTERY PACK SIM CARD PC DUMMY CARD Captive Screwx3 Cx4 SD DUMMY CARD LOWER COVER ExpressCard DUMMY CARD Captive Screwx1 EXPANSION SLOT COVER ODD Module DIMM MODULES Ax2 HDD MODULE Ex2 HARD DISK BRACKET HARD DISK DRIVE Bx1 3G BOARD MODULE Bx1 MODEM BOARD MODULE Ax1, Bx2 Bx1 OPTICAL DISK WLAN BOARD DRIVE MODULE OPTICAL LOCKER BRACKET Screw List Item A B C E G Screw M2 x L3 M2 x L4 M2.5 x L6 M3 x L4 M2 X L4 Color Black...
TravelMate 6593 Service Guide
Page 91
.... 3. See "Removing the SD dummy card" on page 72. 12. See "Removing the Keyboard" on page 56. 2. See "Removing the Battery Pack" on page 73. 13. See "Removing the Expansion Slots Cover" on page 78. 19. See "Removing the LCD Module" on page 65. 8. See "Removing the CPU and VGA Heatsink Module" on page 66. 9. See "Removing the 3G Board Module" on page 75. 16. See "Removing the Hard Disk Drive Module" on...
.... 3. See "Removing the SD dummy card" on page 72. 12. See "Removing the Keyboard" on page 56. 2. See "Removing the Battery Pack" on page 73. 13. See "Removing the Expansion Slots Cover" on page 78. 19. See "Removing the LCD Module" on page 65. 8. See "Removing the CPU and VGA Heatsink Module" on page 66. 9. See "Removing the 3G Board Module" on page 75. 16. See "Removing the Hard Disk Drive Module" on...
TravelMate 6593 Service Guide
Page 123
..." on page 108. Unlock external keyboard Run "Load Default Settings" in BIOS Setup Utility. Error Message List Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - "Load Default Settings" in BIOS Setup Utility. Hard disk drive System board see "Keyboard or Auxiliary Input Device Check" on page 108. Battery critical LOW In this situation BIOS will shut down system, no message will show message. Unlock key switch Monitor type does not match CMOS - Incorrect password is dead - Run Setup Shadow RAM Failed at offset...
..." on page 108. Unlock external keyboard Run "Load Default Settings" in BIOS Setup Utility. Error Message List Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - "Load Default Settings" in BIOS Setup Utility. Hard disk drive System board see "Keyboard or Auxiliary Input Device Check" on page 108. Battery critical LOW In this situation BIOS will shut down system, no message will show message. Unlock key switch Monitor type does not match CMOS - Incorrect password is dead - Run Setup Shadow RAM Failed at offset...
TravelMate 6593 Service Guide
Page 127
... vectors POST device initialization Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled Test for unexpected interrupts Initialize POST display service Display prompt "Press F2 to enter SETUP" Disable CPU cache Test RAM between 512 and 640 KB Test extended memory Test extended memory address lines...
... vectors POST device initialization Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled Test for unexpected interrupts Initialize POST display service Display prompt "Press F2 to enter SETUP" Disable CPU cache Test RAM between 512 and 640 KB Test extended memory Test extended memory address lines...
TravelMate 6593 Service Guide
Page 128
... and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize BIOS Area Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of day Check key lock Initialize Typematic rate Erase F2 prompt Scan for F2 key stroke Enter SETUP Clear Boot flag Check for errors POST...
... and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize BIOS Area Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of day Check key lock Initialize Typematic rate Erase F2 prompt Scan for F2 key stroke Enter SETUP Clear Boot flag Check for errors POST...
TravelMate 6593 Service Guide
Page 131
... power adapter). Keyboard (if contrast and brightness function key doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in Sequence Enter BIOS Utility to -FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work ). Battery pack Power adapter Hard drive & battery connection board System board Chapter 4 121 Action in Sequence Reconnect the inverter board Inverter board System board Power-Related Symptoms Symptom / Error Power shuts down during operation The system doesn't power...
... power adapter). Keyboard (if contrast and brightness function key doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in Sequence Enter BIOS Utility to -FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work ). Battery pack Power adapter Hard drive & battery connection board System board Chapter 4 121 Action in Sequence Reconnect the inverter board Inverter board System board Power-Related Symptoms Symptom / Error Power shuts down during operation The system doesn't power...
TravelMate 6593 Service Guide
Page 132
... board PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Action in Sequence Power source (battery pack and power adapter). Audio driver Speaker System board Speaker System board Action in Sequence Power Management-Related Symptoms Symptom / Error Action in Sequence The system will not enter hibernation See "Save to execute "Load Default Settings, then reboot system. Enter BIOS Setup Utility to Disk (S4)" on page 109. Keyboard (if control is damaged. Touchpad Keyboard Hard disk connection board Hard disk drive System board The system doesn't enter standby mode...
... board PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Action in Sequence Power source (battery pack and power adapter). Audio driver Speaker System board Speaker System board Action in Sequence Power Management-Related Symptoms Symptom / Error Action in Sequence The system will not enter hibernation See "Save to execute "Load Default Settings, then reboot system. Enter BIOS Setup Utility to Disk (S4)" on page 109. Keyboard (if control is damaged. Touchpad Keyboard Hard disk connection board Hard disk drive System board The system doesn't enter standby mode...
TravelMate 6593 Service Guide
Page 133
...in Windows doesn't go higher than 90%. LCD cover switch System board Remove battery pack and let it cool for 2 hours. External display does not work correctly Print problems. Serial or parallel port device problems. Action in the "Onboard Devices Configuration" of BIOS Setup Utility is set to Enabled. USB does not work correctly. Device driver Device cable Device System board Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work. Battery pack System board Reconnect hard disk/CD-ROM drives. Press Fn+F5, LCD/CRT/Both display switching System...
...in Windows doesn't go higher than 90%. LCD cover switch System board Remove battery pack and let it cool for 2 hours. External display does not work correctly Print problems. Serial or parallel port device problems. Action in the "Onboard Devices Configuration" of BIOS Setup Utility is set to Enabled. USB does not work correctly. Device driver Device cable Device System board Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work. Battery pack System board Reconnect hard disk/CD-ROM drives. Press Fn+F5, LCD/CRT/Both display switching System...
TravelMate 6593 Service Guide
Page 174
Microsoft® Windows® Vista Environment Test CRT Port Test CRT Monitor LCD Monitor Item Projector USB Port Test USB Keyboard/Mouse USB Speaker/Joystick USB Storage Drive USB Camera USB HUB and Others USB Printer/Scanner USB Flash Drive USB ODD 1394 Camera Access Point 802.11a Access Point 802.11g Access Point 802.11n Bluetooth Device 164 Specification Acer 211c 21", ViewSonic G220F, ViewSonic PF790 19" Acer FP751 17" TFT LCD, Acer AL1521, Acer AL1721, ViewSonic VD201b, Westinghouse W37G, HP LP2065, HP S9500...
Microsoft® Windows® Vista Environment Test CRT Port Test CRT Monitor LCD Monitor Item Projector USB Port Test USB Keyboard/Mouse USB Speaker/Joystick USB Storage Drive USB Camera USB HUB and Others USB Printer/Scanner USB Flash Drive USB ODD 1394 Camera Access Point 802.11a Access Point 802.11g Access Point 802.11n Bluetooth Device 164 Specification Acer 211c 21", ViewSonic G220F, ViewSonic PF790 19" Acer FP751 17" TFT LCD, Acer AL1521, Acer AL1721, ViewSonic VD201b, Westinghouse W37G, HP LP2065, HP S9500...
