Acer Aspire M3970 Service Guide
Page 2
Revision History Please refer to the table below for the updates made on this service guide. Date Chapter Updates ii
Revision History Please refer to the table below for the updates made on this service guide. Date Chapter Updates ii
Acer Aspire M3970 Service Guide
Page 3
iii No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by Acer Incorporated. All rights reserved. Copyright Copyright © 2011 by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
iii No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by Acer Incorporated. All rights reserved. Copyright Copyright © 2011 by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
Acer Aspire M3970 Service Guide
Page 4
...representations or warranties, either expressed or implied, with respect to change without notice. Intel is a registered trademark of Intel Corporation. Acer is a registered trademark of Acer Corporation. Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are trademarks...iv Disclaimer The information in the software. Other brand and product names are trademarks of their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of merchantability or fitness for any defect in this manual is...
...representations or warranties, either expressed or implied, with respect to change without notice. Intel is a registered trademark of Intel Corporation. Acer is a registered trademark of Acer Corporation. Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are trademarks...iv Disclaimer The information in the software. Other brand and product names are trademarks of their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of merchantability or fitness for any defect in this manual is...
Acer Aspire M3970 Service Guide
Page 5
WARNING CAUTION IMPORTANT Alerts you to do specific actions relevant to the accomplishment of procedures. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. v NOTE Gives additional information related to any physical risk or system damage that appear on screen.
WARNING CAUTION IMPORTANT Alerts you to do specific actions relevant to the accomplishment of procedures. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. v NOTE Gives additional information related to any physical risk or system damage that appear on screen.
Acer Aspire M3970 Service Guide
Page 6
...FRU PARTS, that you should check the most up-to those given in this printed Service Guide. vi In such cases, please contact your Acer office may have decided to the BASIC CONFIGURATION decided for whatever reason, a part number change is made, it will NOT be noted in the... printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your regional offices or the responsible personnel/channel to order FRU parts for repair and service of customer machines. To better fit...
...FRU PARTS, that you should check the most up-to those given in this printed Service Guide. vi In such cases, please contact your Acer office may have decided to the BASIC CONFIGURATION decided for whatever reason, a part number change is made, it will NOT be noted in the... printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your regional offices or the responsible personnel/channel to order FRU parts for repair and service of customer machines. To better fit...
Acer Aspire M3970 Service Guide
Page 7
Table of Contents System Tour 1 Features 1 Block Diagram 4 System Components 5 Front Panel 5 Rear Panel 6 Hardware Specifications and Configurations 7 Power Management Function(ACPI support function) 10 System Utilities 11 CMOS Setup Utility 11 Entering CMOS setup 12 Navigating Through the Setup Utility 12 Setup Utility Menus 13 System Disassembly and Assembly 23 Disassembly Requirements 23 Pre-disassembly Procedure 24 Removing the Side Panel 25 Removing the Front Bezel 26 Removing the Heat Sink Fan Assembly 27 Removing the Processor 29 Removing the VGA...
Table of Contents System Tour 1 Features 1 Block Diagram 4 System Components 5 Front Panel 5 Rear Panel 6 Hardware Specifications and Configurations 7 Power Management Function(ACPI support function) 10 System Utilities 11 CMOS Setup Utility 11 Entering CMOS setup 12 Navigating Through the Setup Utility 12 Setup Utility Menus 13 System Disassembly and Assembly 23 Disassembly Requirements 23 Pre-disassembly Procedure 24 Removing the Side Panel 25 Removing the Front Bezel 26 Removing the Heat Sink Fan Assembly 27 Removing the Processor 29 Removing the VGA...
Acer Aspire M3970 Service Guide
Page 8
... 82 Checkpoints 83 BIOS Recovery 86 Jumper and Connector Information 89 M/B Placement 89 Jumper Setting 91 Setting Jumper 91 FRU (Field Replaceable Unit) List 99 Aspire M3970 Exploded Diagram 100 Aspire M3970 FRU List 102 viii
... 82 Checkpoints 83 BIOS Recovery 86 Jumper and Connector Information 89 M/B Placement 89 Jumper Setting 91 Setting Jumper 91 FRU (Field Replaceable Unit) List 99 Aspire M3970 Exploded Diagram 100 Aspire M3970 FRU List 102 viii
Acer Aspire M3970 Service Guide
Page 9
... your reference only. Chapter 1 1 The exact configuration of 16 GB supported (using 4Gb tech). • Support DDR3 1.5V 1066/1333 (1GB / 2GB / 4GB). • Follow Acer DT EE Request. Operating System • Microsoft Windows 7 Home Premium x64 • Microsoft Windows 7 Home Basic x64 • Microsoft Windows 7 Home Premium x86 • Microsoft...
... your reference only. Chapter 1 1 The exact configuration of 16 GB supported (using 4Gb tech). • Support DDR3 1.5V 1066/1333 (1GB / 2GB / 4GB). • Follow Acer DT EE Request. Operating System • Microsoft Windows 7 Home Premium x64 • Microsoft Windows 7 Home Basic x64 • Microsoft Windows 7 Home Premium x86 • Microsoft...
Acer Aspire M3970 Service Guide
Page 10
... SATA port LAN • Controller: Realtek RTL8111E. • DVMT 5.0 technology support. • Enhanced 3D and Clear Video technology support. • Need to measure VGA follow Acer VGA SOP. • PCEx16 socket must with bezel • Models are listed on AVLC Optical disk drive • Support one SATA 5.25" standard ODD •...
... SATA port LAN • Controller: Realtek RTL8111E. • DVMT 5.0 technology support. • Enhanced 3D and Clear Video technology support. • Need to measure VGA follow Acer VGA SOP. • PCEx16 socket must with bezel • Models are listed on AVLC Optical disk drive • Support one SATA 5.25" standard ODD •...
Acer Aspire M3970 Service Guide
Page 11
... SATA 6Gb/s. • 4 * USB2.0 H5X2 Header (support 8 ports). • 1 * Front Audio Pannel H5X2 header. • 1 * Front Panel IO H7X2 Header for Acer pin define. • 1 * H1X4 CPU with SAMRT FAN controller. • 1 * H1X3 System with SAMRT FAN controller. • 1 * H1X4 SPDIFOUT Header for... Acer pin define, close to PCIex16 interface. • 1 * H3X1 Clear CMOS Header (with Acer skin/copyright Power supply • Non PFC 300W / PFC 300W / FR 300W(Support models are listed on board...
... SATA 6Gb/s. • 4 * USB2.0 H5X2 Header (support 8 ports). • 1 * Front Audio Pannel H5X2 header. • 1 * Front Panel IO H7X2 Header for Acer pin define. • 1 * H1X4 CPU with SAMRT FAN controller. • 1 * H1X3 System with SAMRT FAN controller. • 1 * H1X4 SPDIFOUT Header for... Acer pin define, close to PCIex16 interface. • 1 * H3X1 Clear CMOS Header (with Acer skin/copyright Power supply • Non PFC 300W / PFC 300W / FR 300W(Support models are listed on board...
Acer Aspire M3970 Service Guide
Page 13
Component 1 USB 2.0 ports 8 2 HDD activity indicator 9 3 Micro SD slot 10 4 XD(XD-Picture) slot 11 5 CF I/II (CompactFlash Type I/II) slot 12 6 Master optical drive bay 13 7 Slave optical drive or Removable HDD bay 14 Slave optical drive eject button Master optical drive eject button Press to access the removable HDD. Front Panel No. Removable HDD door button Press button to open drive bay door and access the optical drive. Power button MS/MS PRO slot SD/MMC(Secure Digital/MultiMedia Card)slot Headphone/Speaker-out/line-out jack Microphone-in jack Chapter 1 5 ...
Component 1 USB 2.0 ports 8 2 HDD activity indicator 9 3 Micro SD slot 10 4 XD(XD-Picture) slot 11 5 CF I/II (CompactFlash Type I/II) slot 12 6 Master optical drive bay 13 7 Slave optical drive or Removable HDD bay 14 Slave optical drive eject button Master optical drive eject button Press to access the removable HDD. Front Panel No. Removable HDD door button Press button to open drive bay door and access the optical drive. Power button MS/MS PRO slot SD/MMC(Secure Digital/MultiMedia Card)slot Headphone/Speaker-out/line-out jack Microphone-in jack Chapter 1 5 ...
Acer Aspire M3970 Service Guide
Page 14
Rear Panel No. Component 1 Power connector 2 PS2 keyboard port 3 VGA port 4 HDMI port 5 USB 2.0 ports 6 Mic-in 7 Line-out 8 Expansion slot (graphics card and TV tuner card and Mode card) 9 Line-in 10 USB 2.0 ports 11 LAN connector 12 System FAN 13 PS2 mouse port 6 Chapter 1
Rear Panel No. Component 1 Power connector 2 PS2 keyboard port 3 VGA port 4 HDMI port 5 USB 2.0 ports 6 Mic-in 7 Line-out 8 Expansion slot (graphics card and TV tuner card and Mode card) 9 Line-in 10 USB 2.0 ports 11 LAN connector 12 System FAN 13 PS2 mouse port 6 Chapter 1
Acer Aspire M3970 Service Guide
Page 15
... speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.) BIOS Item Specification BIOS code programer AMI Kernel with Acer skin BIOS version P01-A0 BIOS ROM type SPI Flash BIOS ROM size 32Mb Support protocol SMBIOS(DMI)2.4/DMI2.0 Device Boot Support 1st priority: Hard...
... speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.) BIOS Item Specification BIOS code programer AMI Kernel with Acer skin BIOS version P01-A0 BIOS ROM type SPI Flash BIOS ROM size 32Mb Support protocol SMBIOS(DMI)2.4/DMI2.0 Device Boot Support 1st priority: Hard...
Acer Aspire M3970 Service Guide
Page 16
Memory Combinations Slot Memory Total Memory Slot 1 1MB,2GB,4GB 1G ~4GB Slot 2 1MB,2GB,4GB 1G ~4GB Slot 3 1MB,2GB,4GB 1G ~4GB Slot 4 1MB,2GB,4GB 1G ~4GB Maximum System Memory Supported 1G~16GB System Memory Item Specification Memory slot number 4 slot Support Memory size per socket 1GB/2GB/4GB Support memory type DDRIII Support memory interface DDRIII 1066/1333MHz Support memory voltage 1.5V Support memory module package 240-pin DDRIII Support to parity check feature Yes Support to error correction code (ECC) feature No Memory module combinations You can ...
Memory Combinations Slot Memory Total Memory Slot 1 1MB,2GB,4GB 1G ~4GB Slot 2 1MB,2GB,4GB 1G ~4GB Slot 3 1MB,2GB,4GB 1G ~4GB Slot 4 1MB,2GB,4GB 1G ~4GB Maximum System Memory Supported 1G~16GB System Memory Item Specification Memory slot number 4 slot Support Memory size per socket 1GB/2GB/4GB Support memory type DDRIII Support memory interface DDRIII 1066/1333MHz Support memory voltage 1.5V Support memory module package 240-pin DDRIII Support to parity check feature Yes Support to error correction code (ECC) feature No Memory module combinations You can ...
Acer Aspire M3970 Service Guide
Page 17
different color to 90% RH Vibration Operating (unpacked) 5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes. Power Management Devices S1 S3 S4 Power Button V V V USB Keyboard/Mouse V V N/A PME Disabled Disabled Disabled RCT Disabled Disabled Disabled WOR Disabled Disabled Disabled • Devices wake up from S3 should be less than. • Devices wake up from S5 should be less than 10 seconds. S5 V N/A Disabled Disabled Disabled Chapter 1 9 Environmental Requirements Item Specification Temperature Operating +5°C ~ +35°C ...
different color to 90% RH Vibration Operating (unpacked) 5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes. Power Management Devices S1 S3 S4 Power Button V V V USB Keyboard/Mouse V V N/A PME Disabled Disabled Disabled RCT Disabled Disabled Disabled WOR Disabled Disabled Disabled • Devices wake up from S3 should be less than. • Devices wake up from S5 should be less than 10 seconds. S5 V N/A Disabled Disabled Disabled Chapter 1 9 Environmental Requirements Item Specification Temperature Operating +5°C ~ +35°C ...
Acer Aspire M3970 Service Guide
Page 18
Power Management Function(ACPI support function) Device Standby Mode • Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute). • Hard Disk drive goes into Standby mode(for ATA standard interface). • Disable V-sync to control the VESA DPMS monitor. • Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows. • Resume recovery time 3-5sec Global Standby Mode • Global power management timer(2-120minutes,time step=10minute). • Hard disk drive goes into Standby mode(for ATA standard interface). ...
Power Management Function(ACPI support function) Device Standby Mode • Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute). • Hard Disk drive goes into Standby mode(for ATA standard interface). • Disable V-sync to control the VESA DPMS monitor. • Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows. • Resume recovery time 3-5sec Global Standby Mode • Global power management timer(2-120minutes,time step=10minute). • Hard disk drive goes into Standby mode(for ATA standard interface). ...
Acer Aspire M3970 Service Guide
Page 19
Ask a qualified technician for assistance. This memory area is not part of the system RAM which allows configuration data to as "BIOS", "Setup", or "Setup utility" in a battery-backed nonvolatile memory called the complementary metaloxide semiconductor (CMOS) Setup Utility. The screenshots used in this case, the system cannot retain configuration values in your system. In this guide display default system values. These values may be simply referred to be the same those found in CMOS. You will be bad. CMOS setup loads the configuration values in this guide. Chapter 2...
Ask a qualified technician for assistance. This memory area is not part of the system RAM which allows configuration data to as "BIOS", "Setup", or "Setup utility" in a battery-backed nonvolatile memory called the complementary metaloxide semiconductor (CMOS) Setup Utility. The screenshots used in this case, the system cannot retain configuration values in your system. In this guide display default system values. These values may be simply referred to be the same those found in CMOS. You will be bad. CMOS setup loads the configuration values in this guide. Chapter 2...
Acer Aspire M3970 Service Guide
Page 20
Entering CMOS setup 1. If the server is completed, you want. • PgUp and PgDn keys - Move the cursor to the field you will be displayed showing the Setup's menu bar. NOTE: Grayed-out fields are making selections from a pop-up without making a selection. • F1 - Save changes made the Setup and close all open applications, then restart the server. 2. Navigating Through the Setup Utility Use the following keys to load optimized default system values. • F7 - Press these keys repeatedly to display each possible entry, or the Enter key to restart the server. If ...
Entering CMOS setup 1. If the server is completed, you want. • PgUp and PgDn keys - Move the cursor to the field you will be displayed showing the Setup's menu bar. NOTE: Grayed-out fields are making selections from a pop-up without making a selection. • F1 - Save changes made the Setup and close all open applications, then restart the server. 2. Navigating Through the Setup Utility Use the following keys to load optimized default system values. • F7 - Press these keys repeatedly to display each possible entry, or the Enter key to restart the server. If ...
Acer Aspire M3970 Service Guide
Page 21
Setup Utility Menus Main The Setup Main menu includes the following the hour-minute-second format. Serial number of the BIOS setup utility. Parameter System BIOS Version Build Date Processor Core Frequency Count Memory Size Product Name System Serial Number Asset Tag Number System Date System Time (hh:mm:ss) Description Version number of the system. Product name of the menu screenshots, settings in boldface are the default and suggested settings. Set the system time following main setup categories. In the descriptive table following the weekday-month-day-year format. ...
Setup Utility Menus Main The Setup Main menu includes the following the hour-minute-second format. Serial number of the BIOS setup utility. Parameter System BIOS Version Build Date Processor Core Frequency Count Memory Size Product Name System Serial Number Asset Tag Number System Date System Time (hh:mm:ss) Description Version number of the system. Product name of the menu screenshots, settings in boldface are the default and suggested settings. Set the system time following main setup categories. In the descriptive table following the weekday-month-day-year format. ...