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... Battery 1-7 Input and Controls 1-8 I/O Ports 1-8 Optional Items 1-8 Warranty 1-8 Eco-compliance 1-8 Environment 1-9 Software 1-10 Notebook Tour 1-11 Touchpad Basics 1-18 Using the Keyboard 1-19 Windows Keys 1-20 Hotkeys 1-21 Using the communication key 1-22 System Block Diagram 1-23 Specification Tables 1-24 Computer specifications 1-24 System Board Major Chips 1-25 Processor 1-25 Processor Specifications 1-25 CPU Fan True Value Table (AC/DC Mode 1-26 System Memory 1-26 Memory Combinations 1-26 Video Interface 1-27 BIOS 1-27 Keyboard 1-27 Hard Disk Drive...
... Battery 1-7 Input and Controls 1-8 I/O Ports 1-8 Optional Items 1-8 Warranty 1-8 Eco-compliance 1-8 Environment 1-9 Software 1-10 Notebook Tour 1-11 Touchpad Basics 1-18 Using the Keyboard 1-19 Windows Keys 1-20 Hotkeys 1-21 Using the communication key 1-22 System Block Diagram 1-23 Specification Tables 1-24 Computer specifications 1-24 System Board Major Chips 1-25 Processor 1-25 Processor Specifications 1-25 CPU Fan True Value Table (AC/DC Mode 1-26 System Memory 1-26 Memory Combinations 1-26 Video Interface 1-27 BIOS 1-27 Keyboard 1-27 Hard Disk Drive...
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... Bluetooth Module 1-33 Camera 1-34 Mini Card 1-34 3G Card 1-34 Audio Codec and Amplifier 1-35 Audio Interface 1-36 Wireless Module 802.11b/g/n 1-36 Battery 1-36 VRAM 1-37 USB Port 1-37 HDMI Port 1-37 AC Adapter 1-37 System Power Management 1-38 Card Reader 1-38 System LED Indicator 1-39 System DMA Specification 1-39 System Interrupt Specification 1-40 System IO Address Map 1-41 CHAPTER 2 System Utilities BIOS Setup Utility 2-3 Navigating the BIOS Utility 2-3 BIOS 2-4 Information 2-4 Main 2-6 Security 2-8 Boot 2-12 Exit 2-13 BIOS Flash Utilities 2-14 DOS Flash Utility...
... Bluetooth Module 1-33 Camera 1-34 Mini Card 1-34 3G Card 1-34 Audio Codec and Amplifier 1-35 Audio Interface 1-36 Wireless Module 802.11b/g/n 1-36 Battery 1-36 VRAM 1-37 USB Port 1-37 HDMI Port 1-37 AC Adapter 1-37 System Power Management 1-38 Card Reader 1-38 System LED Indicator 1-39 System DMA Specification 1-39 System Interrupt Specification 1-40 System IO Address Map 1-41 CHAPTER 2 System Utilities BIOS Setup Utility 2-3 Navigating the BIOS Utility 2-3 BIOS 2-4 Information 2-4 Main 2-6 Security 2-8 Boot 2-12 Exit 2-13 BIOS Flash Utilities 2-14 DOS Flash Utility...
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...Troubleshooting Introduction 4-3 General Information 4-3 Power On Issues 4-4 No Display Issues 4-5 LCD Failure 4-8 Keyboard Failure 4-9 Touchpad Failure 4-10 Internal Speaker Failure 4-11 Microphone Failure 4-13 USB Failure 4-14 Other Functions Failure 4-15 Intermittent Problems 4-16 Undetermined Problems 4-16 Post Codes 4-17 CHAPTER 5 Jumper and Connector Locations Mainboard Jumper and Connector Locations 5-3 Clearing Password Check and BIOS Recovery 5-5 Clearing Password Check 5-5 BIOS Recovery by Crisis Disk 5-6 CHAPTER 6 FRU (Field Replaceable Unit) List Exploded Diagrams...
...Troubleshooting Introduction 4-3 General Information 4-3 Power On Issues 4-4 No Display Issues 4-5 LCD Failure 4-8 Keyboard Failure 4-9 Touchpad Failure 4-10 Internal Speaker Failure 4-11 Microphone Failure 4-13 USB Failure 4-14 Other Functions Failure 4-15 Intermittent Problems 4-16 Undetermined Problems 4-16 Post Codes 4-17 CHAPTER 5 Jumper and Connector Locations Mainboard Jumper and Connector Locations 5-3 Clearing Password Check and BIOS Recovery 5-5 Clearing Password Check 5-5 BIOS Recovery by Crisis Disk 5-6 CHAPTER 6 FRU (Field Replaceable Unit) List Exploded Diagrams...
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... Battery 1-7 Input and Controls 1-8 I/O Ports 1-8 Optional Items 1-8 Warranty 1-8 Eco-compliance 1-8 Environment 1-9 Software 1-10 Notebook Tour 1-11 Touchpad Basics 1-18 Using the Keyboard 1-19 Windows Keys 1-20 Hotkeys 1-21 Using the communication key 1-22 System Block Diagram 1-23 Specification Tables 1-24 Computer specifications 1-24 System Board Major Chips 1-25 Processor 1-25 Processor Specifications 1-25 CPU Fan True Value Table (AC/DC Mode 1-26 System Memory 1-26 Memory Combinations 1-26 Video Interface 1-27 BIOS 1-27 Keyboard 1-27 Hard Disk Drive...
... Battery 1-7 Input and Controls 1-8 I/O Ports 1-8 Optional Items 1-8 Warranty 1-8 Eco-compliance 1-8 Environment 1-9 Software 1-10 Notebook Tour 1-11 Touchpad Basics 1-18 Using the Keyboard 1-19 Windows Keys 1-20 Hotkeys 1-21 Using the communication key 1-22 System Block Diagram 1-23 Specification Tables 1-24 Computer specifications 1-24 System Board Major Chips 1-25 Processor 1-25 Processor Specifications 1-25 CPU Fan True Value Table (AC/DC Mode 1-26 System Memory 1-26 Memory Combinations 1-26 Video Interface 1-27 BIOS 1-27 Keyboard 1-27 Hard Disk Drive...
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...'s functions and components. 7 Click buttons (left and The left and right buttons function like the left right) and right mouse buttons. 8 Palmrest Comfortable support area for video communication (configuration may vary by model). Also called Liquid-Crystal Display (LCD), displays computer output (configuration may vary by model). Top View Table 1-1. Top View # Icon Item 1 Integrated webcam 2 Display screen 3 Power button Description Web camera for your hands when you use the computer. Hardware Specifications and Configurations 1-11...
...'s functions and components. 7 Click buttons (left and The left and right buttons function like the left right) and right mouse buttons. 8 Palmrest Comfortable support area for video communication (configuration may vary by model). Also called Liquid-Crystal Display (LCD), displays computer output (configuration may vary by model). Top View Table 1-1. Top View # Icon Item 1 Integrated webcam 2 Display screen 3 Power button Description Web camera for your hands when you use the computer. Hardware Specifications and Configurations 1-11...
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... Description Enables/disables the computer's communication devices. (Communication devices may vary by configuration.) Puts the computer in the hockey combination. Turns the touchpad on and off. + Speaker toggle Turns the speakers on and off Touchpad toggle Switches display output between the display screen, external monitor (if connected) and both. Hotkeys 0 The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. Hardware Specifications and Configurations 1-21 Keyboard Hotkeys To activate hotkeys...
... Description Enables/disables the computer's communication devices. (Communication devices may vary by configuration.) Puts the computer in the hockey combination. Turns the touchpad on and off. + Speaker toggle Turns the speakers on and off Touchpad toggle Switches display output between the display screen, external monitor (if connected) and both. Hotkeys 0 The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. Hardware Specifications and Configurations 1-21 Keyboard Hotkeys To activate hotkeys...
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Click On to disable connection. * Communication devices may vary by model. 1-22 Hardware Specifications and Configurations Press + to bring up Volume down Description Increases the sound volume. Decreases the sound volume. A red toggle indicates the device is off. Using the communication key* 0 Here you can enable and disable the various wireless connectivity devices on your computer. Click Off to enable Wi-Fi/Bluetooth connection. Hot key + + Icon Function Volume up the Launch Manager window panel.
Click On to disable connection. * Communication devices may vary by model. 1-22 Hardware Specifications and Configurations Press + to bring up Volume down Description Increases the sound volume. Decreases the sound volume. A red toggle indicates the device is off. Using the communication key* 0 Here you can enable and disable the various wireless connectivity devices on your computer. Click Off to enable Wi-Fi/Bluetooth connection. Hot key + + Icon Function Volume up the Launch Manager window panel.
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... Duo™ 1-38 Hardware Specifications and Configurations Card Reader Item Chipset Package Maximum supported size Features Specification RTS5209-GR LQFP 48P 16G 5 in this state. CPU set power down VGA Suspend Audio Power Down Hard Disk Power Down CD-ROM Power Down Super I/O Low Power mode Also called Hibernation Mode. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to...
... Duo™ 1-38 Hardware Specifications and Configurations Card Reader Item Chipset Package Maximum supported size Features Specification RTS5209-GR LQFP 48P 16G 5 in this state. CPU set power down VGA Suspend Audio Power Down Hard Disk Power Down CD-ROM Power Down Super I/O Low Power mode Also called Hibernation Mode. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to...
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... amber color off: System off Amber color on: S3 N/A Wifi on = Amber Blue color solid on: System on Blue color off: System off Full charging = Blue Battery charging = Amber System DMA Specification Legacy Mode Power Management DMA0 N/A DMA1 N/A DMA2 N/A DMA3 N/A DMA4 Direct memory access controller DMA5 N/A DMA6 N/A DMA7 N/A *ExpressCard controller can use DMA 1, 2, or 5. Hardware Specifications and Configurations 1-39
... amber color off: System off Amber color on: S3 N/A Wifi on = Amber Blue color solid on: System on Blue color off: System off Full charging = Blue Battery charging = Amber System DMA Specification Legacy Mode Power Management DMA0 N/A DMA1 N/A DMA2 N/A DMA3 N/A DMA4 Direct memory access controller DMA5 N/A DMA6 N/A DMA7 N/A *ExpressCard controller can use DMA 1, 2, or 5. Hardware Specifications and Configurations 1-39
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... screen. To activate the utility, press F2 during POST to Disabled. use the up and down arrow keys Change parameter value - Press F10 to run . The utility is pre-configured and optimized so most users do not need to specific models. Refer to Enabled. To change the boot device without entering BIOS Setup Utility, set to enter the multi-boot menu. NOTE: NOTE: System information is set the parameter to Chapter 4, Troubleshooting when a problem arises. If configuration problems...
... screen. To activate the utility, press F2 during POST to Disabled. use the up and down arrow keys Change parameter value - Press F10 to run . The utility is pre-configured and optimized so most users do not need to specific models. Refer to Enabled. To change the boot device without entering BIOS Setup Utility, set to enter the multi-boot menu. NOTE: NOTE: System information is set the parameter to Chapter 4, Troubleshooting when a problem arises. If configuration problems...
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... changes and exit the BIOS Setup Utility. 2. Set Supervisor Password 2. Figure 2-7. NOTE: NOTE: Password on Boot must be set the Supervisor Password parameter to activate the password feature. 5. Type current password in Enter New Password and Confirm New Password fields. If the verification is complete after the user presses Enter. Use the ↑ and ↓ keys to Set. Retype new password in Confirm New Password field. 4. Setup Notice The password setting is OK, the screen will set to Enabled to Clear...
... changes and exit the BIOS Setup Utility. 2. Set Supervisor Password 2. Figure 2-7. NOTE: NOTE: Password on Boot must be set the Supervisor Password parameter to activate the password feature. 5. Type current password in Enter New Password and Confirm New Password fields. If the verification is complete after the user presses Enter. Use the ↑ and ↓ keys to Set. Retype new password in Confirm New Password field. 4. Setup Notice The password setting is OK, the screen will set to Enabled to Clear...
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... the BIOC password is incorrectly entered three times, an error is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure or flashing the BIOS. This section provides details about removing HDD/BIOS passwords. Clear BIOS Password System Utilities 2-17 Password Error Status To reset the BIOS password, perform the following: 1. Press any key to exit the menu. 2. See Crisis Disk Recovery. CAUTION: If Power-on Password authentication is generated. (Figure 2-15) Figure 2-15. Clearing BIOS Passwords 0 ! In DOS mode, execute...
... the BIOC password is incorrectly entered three times, an error is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure or flashing the BIOS. This section provides details about removing HDD/BIOS passwords. Clear BIOS Password System Utilities 2-17 Password Error Status To reset the BIOS password, perform the following: 1. Press any key to exit the menu. 2. See Crisis Disk Recovery. CAUTION: If Power-on Password authentication is generated. (Figure 2-15) Figure 2-15. Clearing BIOS Passwords 0 ! In DOS mode, execute...
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... displayed on Password is set to Enabled, the Crisis utility must be removed. When message Clear the SU Pws completely is unable to Disabled. 1. Figure 2-17. Method 2: 0 If BIOS menu item Power on screen. Clear Supervisor Password Utility 2. Boot to do this. Supervisor Password Error If user is displayed, the supervisor password has been removed. 2-18 System Utilities Method 1: 0 If BIOS menu item Power on Password is entered three times, the message System will halt! Removing BIOS Passwords 0 The BIOS password can only be used...
... displayed on Password is set to Enabled, the Crisis utility must be removed. When message Clear the SU Pws completely is unable to Disabled. 1. Figure 2-17. Method 2: 0 If BIOS menu item Power on screen. Clear Supervisor Password Utility 2. Boot to do this. Supervisor Password Error If user is displayed, the supervisor password has been removed. 2-18 System Utilities Method 1: 0 If BIOS menu item Power on Password is entered three times, the message System will halt! Removing BIOS Passwords 0 The BIOS password can only be used...
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... the user keys in the wrong password three times, the system reports the error code: Figure 2-19. The exe will generate a unlock password. Enter Unlock Password System Utilities 2-19 Removing Insyde HDD Password 0 Clear the BIOS Password as follows: To reset the BIOS password, perform the following: 1. Figure 2-20. Unlock Password Prompt 2. UnlockHD.exe 3. Figure 2-21. The exe will generate an unlock password (example here is 69654998). example here is the Unlock password error code; Enter this password at the...
... the user keys in the wrong password three times, the system reports the error code: Figure 2-19. The exe will generate a unlock password. Enter Unlock Password System Utilities 2-19 Removing Insyde HDD Password 0 Clear the BIOS Password as follows: To reset the BIOS password, perform the following: 1. Figure 2-20. Unlock Password Prompt 2. UnlockHD.exe 3. Figure 2-21. The exe will generate an unlock password (example here is 69654998). example here is the Unlock password error code; Enter this password at the...
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... the failure point. 6. Power On Issue Computer Shuts Down Intermittently 0 If the system powers off at intervals, perform the following : Figure 4-1. Remove all external and non-essential hardware connected to the computer that are not necessary to boot the computer to check the thermal unit and fan airways are free of obstructions. 5. If the Issue is properly connected to Online Support Information. 4-4 Troubleshooting
... the failure point. 6. Power On Issue Computer Shuts Down Intermittently 0 If the system powers off at intervals, perform the following : Figure 4-1. Remove all external and non-essential hardware connected to the computer that are not necessary to boot the computer to check the thermal unit and fan airways are free of obstructions. 5. If the Issue is properly connected to Online Support Information. 4-4 Troubleshooting
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... replaced. Adjust the brightness to Disassembly Process. 3. Refer to its highest level. Check the display resolution is correctly configured: Minimize or close all external devices including port replicators or docking stations. Check the Device Manager to determine that the computer is listed under Other Devices 7. Remove any memory cards and CD/DVD discs. 8. Remove and reinstall the video driver. 6. Remove the drives (refer to Maintenance Flowchart. Connect the power and reboot...
... replaced. Adjust the brightness to Disassembly Process. 3. Refer to its highest level. Check the display resolution is correctly configured: Minimize or close all external devices including port replicators or docking stations. Check the Device Manager to determine that the computer is listed under Other Devices 7. Remove any memory cards and CD/DVD discs. 8. Remove and reinstall the video driver. 6. Remove the drives (refer to Maintenance Flowchart. Connect the power and reboot...
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... a time. 1. Boot the computer. 2. Navigate to Start→ Control Panel→ Hardware and Sound→ Sound. Remove and reinstall the audio driver. 5. If updated recently, roll back the audio driver to 50. Confirm that all volume controls are set mid range: Click the volume icon on the taskbar Drag the slider to the previous version. 4. Make sure that Troubleshooting 4-11 Internal Speaker Failure Sound Problems 0 Perform the...
... a time. 1. Boot the computer. 2. Navigate to Start→ Control Panel→ Hardware and Sound→ Sound. Remove and reinstall the audio driver. 5. If updated recently, roll back the audio driver to 50. Confirm that all volume controls are set mid range: Click the volume icon on the taskbar Drag the slider to the previous version. 4. Make sure that Troubleshooting 4-11 Internal Speaker Failure Sound Problems 0 Perform the...
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... using System Restore. 10. If the issue is remains, repeat step 9, selecting an earlier time and date. 11. Remove any recently installed hardware or software. 9. Reinstall the operating system. 12. Follow the on the Playback tab and select Show Disabled Devices (clear by default). 7. If the issue is still not resolved, refer to configure the speakers. 8. Select Speakers and click Configure to start Speaker Setup...
... using System Restore. 10. If the issue is remains, repeat step 9, selecting an earlier time and date. 11. Remove any recently installed hardware or software. 9. Reinstall the operating system. 12. Follow the on the Playback tab and select Show Disabled Devices (clear by default). 7. If the issue is still not resolved, refer to configure the speakers. 8. Select Speakers and click Configure to start Speaker Setup...
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... a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. Rerun the test to isolate the failing FRU (do not replace any problems are found . 7. If the problem remains, replace the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards...
... a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. Rerun the test to isolate the failing FRU (do not replace any problems are found . 7. If the problem remains, replace the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards...
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... reclaim operation * 3rd party relate functions - Platform dependence. BDS Phase POST Code Table Functionality Name (Include\ PostCode.h) Phase BDS_ENTER_BDS BDS BDS_INSTALL_HOTKEY BDS BDS_ASF_INIT* BDS BDS_PCI_ENUMERATION_START BDS BDS_BEFORE_PCIIO_INSTALL BDS BDS_PCI_ENUMERATION_END BDS BDS_CONNECT_CONSOLE_IN BDS Post Code 10 11 12 13 14 15 16 Description Enter BDS entry Install Hotkey service ASF Initialization PCI enumeration PCI resource assign complete PCI enumeration complete Keyboard Controller, Keyboard and Mouse initialization 4-20 Troubleshooting...
... reclaim operation * 3rd party relate functions - Platform dependence. BDS Phase POST Code Table Functionality Name (Include\ PostCode.h) Phase BDS_ENTER_BDS BDS BDS_INSTALL_HOTKEY BDS BDS_ASF_INIT* BDS BDS_PCI_ENUMERATION_START BDS BDS_BEFORE_PCIIO_INSTALL BDS BDS_PCI_ENUMERATION_END BDS BDS_CONNECT_CONSOLE_IN BDS Post Code 10 11 12 13 14 15 16 Description Enter BDS entry Install Hotkey service ASF Initialization PCI enumeration PCI resource assign complete PCI enumeration complete Keyboard Controller, Keyboard and Mouse initialization 4-20 Troubleshooting...